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CB Dating Services Match.com unable to sign into my account
Match.com

Match.com review: unable to sign into my account 71

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Author of the review
7:39 pm EDT
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I just reopened my account with Match.com. I am unable to sign into my account. It says that there is a problem with my account and to contact [protected]@support.match.com. How do I sign into my account?

71 comments
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karamy6
roseville, US
Mar 26, 2013 8:17 pm EDT

I so agree with you! Match is not worth our money! I had been on match a few years ago when they offered the 6 months free if you do not find someone within the 6 months. They shut my account down after 4 months. I was able to get ahold of their customer service and was told I had abused my account. I was also referred to the "resolution" team. They told me I needed to file a supboena to find out how I had abused my account. I was told by an attorney that I needed a court order first. This is where they get you. Court orders cost! I could not get into my account. I could not find out anything. This was about 4 years ago. I recently changed my email address and joined again. My big mistake. I have had nothing but scammers! If I get a wink or an email they are bogus accounts. They don't exist. I have tried calling Match's customer service. Nobody ever answers. I've sent emails, no response to this either! Sorry, but they are a piece of ###!

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MarkAnthony mk
GH
Jun 03, 2017 10:42 pm EDT
Replying to comment of karamy6

how can i get access to my account now

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honey99669
Soldotna, US
Apr 26, 2015 7:30 pm EDT

Would like to deactivate my account ! ? honey99669

Cfry11
Cfry11
US
Aug 01, 2018 11:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of honey99669

[protected]

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Michael Livingston
US
Sep 12, 2015 10:01 am EDT

Would like to cancel subscription, can't login. I'm blazinwluv1 . please terminate

Bear paws 101
Bear paws 101
US
Feb 02, 2017 4:18 pm EST

Please close my account.

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thist50
US
Oct 03, 2015 4:55 pm EDT

Match dating site is a joke so fraudulent.such a waste of time and money nothing about this site is legitimate.you get all these hit and like when your not a paying subscriber then resubscribed and nothing happens.

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giving_heart802
US
Dec 04, 2015 10:53 pm EST

I've just subscribed to match.com today. I just don't understand why I can't get back on. I would like to get back on the dating or get a refund. This is so embarrassing and not like what a friend told be as match being the best dating site. I am giving_heart802. Thank you

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Kathy PCP
Garner, US
Jun 27, 2024 5:34 pm EDT

You are not alone... me toooo and many others, can never reach them by phone or message...

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betty adjei
US
Dec 24, 2015 5:46 am EST

I just joined match.com but there is a problem and i don't know why. My account has been blocked.

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Janet White
US
Jan 06, 2016 9:23 pm EST

I just subscribed to match.com It logged me out and now it won't let me back in. Told me to contact resolutions@support.match.com.

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jimmie48
US
Aug 12, 2018 11:38 am EDT

Did same to me

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Matthew king
US
Jan 07, 2016 2:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Match dot com is definitely a scam and ther customer service is bad .contact them about problems.nothing is ever done.phoney e mails scammers.all I asked for was fair treatment.all I got was disrespect.Matthew

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Matthew king
US
Jan 07, 2016 9:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The problems at match are numerous one is you chat with someone that's your match.even though you got into a fight with them.e mails from scammers phoney e mails .then you send e mails nothing is done.3 times said we Will get rid of scammers and phoney e mails never done..then you figure they would replace time lost for the hassles.which was 4 months Sarah m offers a week what a insulting thing.That's like putting a bandaid on 16 inch gash and saying you are being taken care of properly .then her partner in crime is demi p.they definitely got the wall thing over there.they are liers and thieves.Spread the word about match dot com being crap dot com.let's bankrupt the thieves and liers over there.Spread the word by mouth.blog about it hopefully some one would bankrupt the thieves and liers at crap dot com.Spread the word slick advertising only works so long.Spread the word let's bankrupt crap dot com.Matthew

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Kathy PCP
Garner, US
Jun 27, 2024 5:31 pm EDT

Match.com to me is compared to a scammer! I wonder if EYEWITNESS NEWS would be able to do something about this site...

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Matthew king
US
Jan 09, 2016 11:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I think everyone should considering contact the f.b.I cyber crime.fake profiles scammers .we know nothing will be done until enough noise is made.I thought I was the only person.with problems with match dot com.

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Matthew king
US
Jan 09, 2016 11:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

everyone should considering votes so we know people are seeing what we post.also reporting to the f.b.I cyber crime unit.

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Roddy1234
US
Feb 25, 2016 1:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Please I'm having problems sing up to my account i payed 3 months membership and got blocked the next day why?

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Joanna1978
US
Sep 20, 2018 11:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Roddy1234

Whatever happened with your situation? I literally just paid yesterday and today, I was locked out of my account. Literally. I haven't done anythign wrong. I want my money back and NOW

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Meme4444
US
Jul 10, 2019 12:51 pm EDT
Replying to comment of Joanna1978

Hit them with a better business bureau complaint and dispute charge with credit card company. Force them to answer bbb complaint. Also every state attorney general office has consumer complaint form. All these three moves got my money refunded.
If everyone did this and spreads this around they will be hit with tons of consumers complaints they are not a bs blog.

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Sheena Buscemi
US
Apr 13, 2016 11:07 am EDT

I have joined match and got notice that my account was good until 10/6/16 and now I have a block notice WHY

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Funlic
US
Apr 23, 2016 1:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The people and match com hide behind cover call customer support but they're actually never get in touch with you. Further than that. They just decide whatever they feel like to block your account." Accused is being violated there are policy which is crap" it was never policy terms. And ever if I did violated I deserve explanation and what did I do wrong. As much as to my knowledge I was always courteous and polite to everybody. Therefore there is no reason to be black me out not to refund my money not to let me go back on the side. It's definitely a big scam by the people Match com. This should not even be allowed to operate!

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Karlynrosekc
US
May 21, 2016 6:32 am EDT

My account was refunded today. I did not request this. Now I cannot communicate with people that are trying to match with me. And I cannot get anyone at match.com to help me. Very frustrating!

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Princess Luna
US
Jun 05, 2016 12:28 pm EDT

I had signed up for match.com over a year ago. They changed my password and locked me out of my account and still charged me $289.00 for their service. So I wanted to get back into my account to cancel subscription and they blocked my account. I wonder if they will charge me that amount again even though they blocked my account.

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leejane
US
Aug 08, 2016 5:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

just signed up and got blocked why

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tony915444
US
Oct 21, 2017 6:00 pm EDT
Replying to comment of leejane

because you look too beautiful. far more beautiful than the women on match. they blocked my account after charging me for 6 months. match owns several other dating websites...chemestry, cupid, ourtime, etc. I cancelled my chemestry and blocked repeat billing on match...2 days later, they blocked my match account. If you lived in San Luis Obispo, I would definitely go out with you...you're too good looking for a scam site like match. you look like the woman that every guy dreams of marrying.

Cfry11
Cfry11
US
Aug 01, 2018 11:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of leejane

[protected] heyy

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cosmodog
Sandown, US
Feb 12, 2021 7:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of leejane

You can talk to me if you want LOL

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cosmodog
Sandown, US
Feb 12, 2021 7:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Cfry11

I saw her first dude! LOL

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Carolmhouse
US
Aug 27, 2016 12:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I signed up a couple of months ago or so and paid. The next day I realized that the time was not right for me so I cancelled. Now I would like to sigh up again and it said that I was blocked? What's up with that?

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Cfry11
Cfry11
US
Aug 01, 2018 11:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

[protected] good time ;)

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Lenny Surles
US
Oct 23, 2018 7:36 pm EDT

My account got blocked No reason I have done nothing wrong I am a gentleman [protected] Please reply

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LethaJune
US
Sep 18, 2016 9:27 am EDT

i tried Match a while ago, they say you can sign up for free ta see if it's for you, well that's all you can do is sign up
you cant do anythin else. well i'm tryin it again & totally completed my profile, go to pay & i'm blocked?
i've contacted C.S. & not heard a word

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smithanderson
US
Sep 28, 2016 5:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

want to log in

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Harry Ernest
US
Oct 04, 2016 5:27 am EDT

I just joined match immediately I tried logging in they said my account has been blocked

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sandbar
US
Oct 04, 2016 5:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i am having same problem... they keep asking for my password.. but it don't work.
they say go to resolution department..any how like your pic like to chat wit you
get in touch wit me...
thanks
Anthony

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Charlieswanson
US
Oct 26, 2016 3:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

stephenwomack6@gmail.com
shorelinehs

charlieswanson

I can't get into my account...could you please check for me and see what the problem is? Thank you

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Charlieswanson
US
Nov 14, 2016 9:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Since I got my account I have not been able to use it. If I go to message someone it acts like I have not paid and will not let me message anyone. I wanted to try it out for a month. But my month is almost gone.

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Chin Capistrano
US
Nov 16, 2016 5:23 am EST

Im having problem logging in to my account so then i reset the password thru the reset email then I was able access and paid for 3months membership access then now again I cannot access my account and not receiving any notification for password reset in my email. Could my account be hacked? I thought this site is secured. Pls enlighten.

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nancynorma
US
Jan 16, 2017 5:40 am EST

please open back my account or give me my money please

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nancynorma
US
Jan 16, 2017 5:41 am EST

you are rude

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Michael Marks
US
Jan 22, 2017 11:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Blocked after 1 day on Match.com going to my bank and make complaint they broke a 3 month contract and want my bank to stop payment on C/C this Match .Com is a Big Scam used by Pumps and Hookers !;

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gregg.com
US
May 21, 2017 12:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

cant sign in for 8 days now whats up gaharmer@yahoo.com

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gregg.com
US
May 21, 2017 12:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am really frustrated has typed so so so so many times with no response email gaharmer@yahoo.com

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gregg.com
US
May 21, 2017 2:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

why cant I sigh in

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Thomas Kuba
US
Jun 20, 2017 11:17 am EDT

My account was blocked for unknown reasons can you kindly check on it an activate it back at jeremydavid759@gmail.com and get it activated, would be so glad to hear from you. God bless

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tony915444
US
Oct 21, 2017 6:19 pm EDT

They say if they don't match you in 6 months, they'll give you 6 months free. they block you before the 6 months so they don't have to uphold their part. They blocked me after 3 months for no reason and won't get back to me as to why. they claim terms of use violation but I haven't violated and they wont tell me anything more without a court order?

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Wets
US
Jun 28, 2017 5:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm blocked for no reason. How do i get back in the game? Paid for 6 months barely used 2. What gives?

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tony915444
US
Oct 21, 2017 6:14 pm EDT

Match.com is a scam! The send me profiles of women outside my area and 20 years younger & 18 years older. Match owns 10 - 15 other sites and they gave my profile info to other sites without my permission. none of the sites will remove your profile even if you cancel. I cancelled my subscription to their other site (chemistry.com) and they argued with me for 30 minutes why THEY did not want to cancel it. Then I cancelled "repeat billing" on my match account...2 days later, they blocked me from my account and wont tell me why. they have thousands of complaints online...just google match.com complaints (or scams). They triple charged me 3 times in 1 day.

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Mason23
Mason23
US
Mar 25, 2018 5:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I signed up a couple of months ago or so and paid, the next day I realized that the time was not right for me so I cancelled, Now I would like to sigh up again and it said that I was blocked, What's up with that.

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Duhduhduh99999
US
Jul 31, 2020 4:49 pm EDT
Replying to comment of Mason23

What’s up with you literally writing, verbatim, the exact same post as some woman, Carolmhouse, on Aug 27, 2016?

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Stephanie Woo
US
Apr 02, 2018 10:16 pm EDT

I just reopened my account with Match.com. I am unable to sign into my account. It says that there is a problem with my account and to contact resolutions@support.match.com. How do I sign into my account?

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harold lavallee
US
Mar 31, 2022 8:17 pm EDT

i am a member of match.com and for some reason i cannot log in

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satsat servers
US
May 06, 2018 7:18 pm EDT

Here we go!
Access to your account has been blocked by Match.com. Please check your email inbox for a notification from us for more information. If you did not receive a notice, please contact resolutions@support.match.com

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Angel Jager
US
Sep 23, 2018 5:34 pm EDT

I just had the same thing happen, I hadn't been active in a few months, I was only using the free options at the time. The only reason I even logged on was to completely delete the account, I saw I had a "free" message from someone, the message was over a month old, but it seemed legit. I responded, completely cordial, no attempts at offering any contact info outside of the Match messaging, no nudes pictures, just a short little reply. Next time I tried to login, I had been blocked, message said to contact resolutions@support.Match.com. I emailed, answered the questions they asked, then their next email was a totally [censored]ty reply saying that due to their Terms of Use, my account was being terminated. WTF? How did I violate their Terms of Use? The message goes on to say that because of their Privacy Policy, they can't discuss the terms of the termination, even with the person who owns the account. How does that make any sense? I don't even want the stupid account, and thankfully I hadn't paid any money recently, but I'm a little offended at being accused of something without being able to defend myself.

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Pmacca787
AU
May 23, 2019 8:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was a member a few years ago and met someone so I thought it was a good site. Anyway the relationship ended and my account profile was still open so I paid for 6 months and got access. Then two days later they blocked my account! I try to log in and it says There is a problem with your account. Please contact customer care at 1-800-92-MATCH. I try that number but can't get through so I emailed them and haven't heard a word back. I was polite in my emails to women and was not rude. I made a good profile and they just blocked me with no answer or any recourse to access my account again. What a scam!

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Robert Crown
US
Jun 10, 2019 8:49 am EDT

I replied a message from an a new friend request and immediately my account got blocked for no reason don’t know what to do.

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  1. Match.com Contacts

  2. Match.com phone numbers
    +1 (214) 576-9388
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    +1 (214) 576-9326
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    +1 (214) 576-9514
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    8300 Douglas Ave STE 800, Dallas, Texas, 75225-5826, United States
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    Nov 20, 2024
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