Maybank Group / Malayan Banking
Reviews and Complaints

Staff Maybank Kelana Jaya Rozita PENIPU..

Sy telah tertipu pasal Pesona Lady & Takaful Pesona Lady..Sy tidak pernah setuju untuk insuran ini tapi tiba2 account saya telah di tolak duet sebanyak RM 25.44. Kemudian saya call center dan dinasihatkan untuk jumpa Rozita sb dia yg incharge. Sy jumpa dia untuk request cancel akan tetapi beliau kata insuran ini MEMANG KENA AMIK bila customer buka account and dinasihatkn untuk pakai sebulan then baru buat keputusan sama ada nak maintan or cancel.

20/09/2017 saya request cancel sb tak berminat namun sampai 8/11/2017 insurance tersebut masih active dan account saya kene tolak sekali lagi pada 14/11/2017. Sy telah hubungi Rozita Penipu ini melalui call serta whatsapp dan beliau tidak ada menidakkan statement yang saya kata beliau penipu..Maybe terlalu ramai customer dia tipu..

9/11/2017 saya dihubungi oleh Person Incharge Maybank KJ (Hirman). Lelaki ini telah buat saya lg marah sebab die hanya fokus pd issue terminate dan bg refund utk oct. Issue sy adalah sikap TIDAK bertanggungjwb staff die dan mahu refund dari Ogos. Tapi beliau sangat biadap sebab gelakkan saya dan harap saya tidak menyalahkan sesiapa kerana bg beliau ini hanya salah paham. Beliau langsung tidak pohon maaf diats kesalahan staff die.

Tujuan saya complaint di KPDNKK supaya tidak ada lagi staff maybank tipu org awam hanya kerana utk dapat komisyen mereka.
Selain itu saya mahu refund duet saya dari bulan Ogos kerana insuran ini adalah tidak wajib diamik dan kerana ROzita telah tipu menyebabkan sy percaya yg sy kena amik insuran ini.

Saya ada perbualan yg direcord pd 8/11/2017 serta bukti whatsapp.

Syahinaz Abd Rahman
[protected]
[protected]

Incident date: 3Nov2017 @ 930am
I make my I/C a week ago and anticipating it to be ready next week. Last 2 days, I have been going to couple of MBB ATMs, to my dismay I can access with my ATM card. Therefore, I decided to walk in to MBB Branch @ OneCity USJ. I was told to change my old ATM card but again to my dismay, I can't do it as I am holding temporary paper IC issued by our own Malaysia govt., JPN! The 1st Advisor at the front counter, without a smile refuse to process as I do not not have my IC? She then suggested I make counter withdrawal after my fuss with limited amount. Well, my next step, after taking the number waiting the next Advisor at counter 4, again refuse to process my withdrawal - now due to no passbook book! I told her I have my other identity which she can do verification, but she walk off to back room making some sarcastic comments (she thought I didn't hear it..) thereafter, return saying we can't do it. She refuse to look at me when I spoke to her till I have to tell to look at me when I speak.

I find the whole incident that this bank overwhelming, as the 2 ladies attended to me do not even have personalize service. Although I must, the 1st Malay girl at the numbering counter was helpful. I am the customer with MBB for umpteen years... there is no effort to pacify or taking extra miles to verify our your customer!

Let me elaborate this...
1. I did not receive notification or advise from MBB that my ATM card need to be changed. You don't expect your customer know everything you do.. & yr processes.
2. I tried very much to comprehend the 1st Advisor claiming that she can't process due to my finger print... as I don't have my IC with me? I find it hard to digest cause, Maybank or bank of Malaysia do not recognize Jabatan Pendaftaran Negara Malaysia temporary IC. So, it seems to me that bank of Malaysia do not trust our Government...
3. I suggest that you should send your 2 Chinese front counter ladies to Customer Service Training!.. Customer is dilemma... there is better skills in handling challenging customer like me, else I won't write this complaint.

I applied for a Maybank Islamic Petronas Ikhwan Visa Platinum Card-i on 25th September 2017 at around 1pm at Maybank Wisma Genting. The officer who attended to me was Najua Hanim Kamarozaman. I provided a copy of my IC, latest salary slip and filled up the application form completely and was told my Credit Card would be sent to my home address via courier within 7 working days.

I waited almost 3 weeks and received no news from any Maybank staff. I called up Najua yesterday to check on the status of my application and was informed that my application was still designated as "Pending".

May I ask why does it take Maybank so long to process a simple credit card application whereas your competitors only take 3 days?

Worse, I was kept in the dark and left hanging, never knowing if my application was successful or had been rejected.

I am a very loyal customer of Maybank and would like to continue using your credit cards.

Thank you.

Yours faithfully,
Law Han Keong
+[protected]

I called maybank customer service today and said card lost they have already deactivated it but I need to make urgent transfers to settle my depts my rent and I can't be able to visit any branch for it and since my card lost I can't go atm to register my new phone number for TAC so the customer service agent did not give any solution to me said they can't help don't have access so I ask for manager call, they arranged a call back from manager opening dialogue the manager call back said as per the normal outbound maybank customer service and he assumed told me he is the team manager name "Meor" im sure he is not the manager since he told the opening as normal customer service not so proffesional on speaking said even from his end can't be able to do any changes for the number need to confirm with the branch and can't promise so when I ask if the branch said cant do will I get any black and white he said can't its internal only then how should I believe him he checked or not.. Please do give a solution on this I can't be able to go branch everyday im working from morning till night so I can't go to branch too and there is no solution given and to the people I spoked don't think so they will give me a solution gave all the verification and still saying any superior staff has still don't have the access to change the phone number for maybank2u tac verification and I don't think so that is a correct info he gave me.

I have been receiving calls from Maybank marketing department repeatedly (almost once every week) for a person whom I have no idea!

I am Lee Onn Wah, a chinese name obviously, who just returned to Malaysia last year and bought this new Hotlink number. I have been receiving frequent calls from Maybank looking for a person named "En.Hussien". It drives me mad when the customer service personnel told me they have no way to make any alteration. They have been calling me so often that I wanted to make a police report for this phishing activity.

It is a weak system when they have no means to update the new owner of a phone number which is legitimately registered with the phone company. Aren't they not aware each number in Malaysia is registered to only one owner nowadays?

Kindly channel me to the right mean to solve this issue.

I am not sure whether the machine is too slow or the staff in charge is just slowpoke but all i can say is that I don't understand why you people still cannot fast pace the process of calculating and transferring the syilling into our own bank account. I have waited for nearly 2 hours here in Maybank Subang Perdana and they call the serving number very slow. Please do something about this matter. Its not like we are living in a 18th or 19th century. Thanks.

I have a hire purchase account with Maybank and ensured prompt payment made via auto debit. I have received a message of delayed payment one day and managed to contact the sales person that sealed the loan deal. They have mistakenly put charges on my acc and could not remove it until today. I had to follow up closely with them and up til after 1 month plus it is still left not sorted.
This looks bad on me as it will be reflected on my CCRIS record and effects my credit record. Officially the worst service I have ever experienced in any industry.

On the 18th June 2017, 2000hrs, my husband and I were at Level 2, TGV Cinema entrance of the Aeon Tebrau City Shopping centre, Johor Bahru where we were approached by your Maybank card promoters trying to sell us the Maybank 2 card premier membership. I took an interest and promptly signed up for the cards.
Yesterday, 01th July 2017, I received a package from the courier and upon checking, it was not the Maybank cards which I applied but I was given a RHB card instead. I was indeed upset as my particulars and documents were used to apply for other cards which I was not interested. This unscrupulous promoter was trying to make a fast buck by using my private data meant for Maybank card transactions only. Immediately, on the same morning, I called up RHB helpline and asked them to cancel the card. I requested for the promoter's name and I was given this name:
Thong Teck Ching (F). FYI, This was the same person I met that day.
I also called up Maybank helpline to check on my card application status and it did not exist in the system!
I am asking Maybank Sdn Bhd to take action against this promoter/company for misusing my data and private details in accordance to your bank security standards and also to return to me all copies of my personal data, both hard and softcopies which she or her company is keeping.
Enclosed, docs for your perusal.
Please keep me updated on this issue as I will follow its progress carefully.

Thank you and warm regards,
Sally.
02/07/2017

hi selamat petang.. ade satu masalah seorang ibu tunggal menghadapi dengan pihak maybank earlycare center pade tarikh 28/6/2017-30/06/2017 hari ini.

Ibu tunggal ini telah lewati duit bulanan rumahnya selama 3 bulan. Jadi ibu tunggal ini telah memohon dan menunggu kelulusan pengeluaran wang FD. Untuk membayar tunggakan wang bulanan rumahnya.

ibu tunggal ini telah maklumkan pada pegawai maybank punca dan sebab kelewatan bayaran atas sebab tertentunya.

Dalam masa menunggu kelulusan pengeluaran wang FD. Pade hari ini, 30/06/2017. Satu panggilan telah diterima oleh ibu tunggal ini dari maybank earlycare center, pemanggil tidak mengenalkan diri dengan namanya. Dalam perbualan antara pegawai/pekerja dari maybank earlycare tersebut, ibu tunggal ini telah beritahu pade pegawai tersebut bahawa dia akan membuat bayaran dalam masa terdekat, dan juga beritahu pegawai tersebut yang dia sedang menunggu kelulusan pengeluaran wang FD nya.

Tapi pegawai tersebut tidak memahami/tidak ingin fahamkan ape yang telah di beritahu oleh ibu tunggal ini. Pegawai tersebut sering hantar msg pade ibu tunggal ini pagi hingga malam dalam nada unsur mengugut dan beri tekanan pade ibu tunggal tersebut.

Setiap msg yang dihantar oleh pegawai/pekerja maybank earlycare disimpan atas tujuan bukti.

Apekah pihak maybank earlycare ini cuba menjadi salah satu ahli kumpulan ah long haram?
kita sebagai rakyat tidak mahu melibatkan diri terperangkap degan cara ah long. Jadi meminjam/ mohon loan dari bank untuk beli rumah/kereta. Dengan keyakinan lebih selamat. tapi apekah ini semua yang berlaku?

19/6/2017

I made a transaction on Viagogo website (an event ticketing company) which appeared to be a scam. Immediately after, I called Maybank Customer Service to lodge a report as I soon realized it was a scam and was unable to cancel the transaction (no MSOS Code, did not redirect to Maybank page for a TAC number, no SMS regarding the huge amount that was being deducted from my account). My card was charged. I checked on Maybank2u and there was no history of the transaction as well. Customer Service agent requested for my Credit Card number and told me the transaction was declined as it was a high-risk website.

I happily proceeded to get the legit transaction done and it was declined due to the credit limit. I immediately called them up to know what was going on. Surprisingly, the other agent told me the transaction went through on my AMEX and it was my fault not to check this in the first place. My question was how did you decline on the first card which was VISA and let this transaction go through on AMEX if it is a high-risk website? Does this not apply to all cards?

I have settle the remainder of my car loan on 11 April 2017 at Maybank Auto Finance Kuala Terengganu (MBKT). My car grant is in Maybank Jelutong, therefore require request from KT and process time before I can obtain it. Staff in-charge overthere said that all will be taken care off and I just need to call them in 2 weeks time to see whether my car grant has arrive in MBKT or not. So I call them after 2 weeks and they check it is not arrive yet. And I wait for another 2 weeks and call them back. They said they need time to check and will call me back. They never did. So I call back the next day and they say the same thing "will check, will call back, etc etc". I did not wait for their call and call Maybank Auto Finance Jelutong (MBJ) instead. The staff over there explain to me that I need to e-mail a request to MBJ to send my grant to MBKT before I can collect it from MBKT. No body in MBKT told me about this thing and I need to wait the whole month to know about this (fortunately I call MBJ, otherwise maybe I'll need to wait for ever more). I am so frustrated since 1 whole month is wasted due to MBKT staff don't know the proper SOP for obtaining the Car Grant from other branch. I hope that this miscommunication can be rectified a.s.a.p since it really tainted Maybank reputation (which already tainted looking at all these complaint).

Sir/ madam,

I'm lai chiew khoon, my credit card [protected] april payment I already paid rm200.11 on 4 april 2017.

Please check it proper and revoke the late charge.
E-banking already very common and easy way for us to make payment. I used maybank account transfer to paid my credit card but received call that I didn't make payment and charge the late payment. What can I expect maybank to handle my money again? I'm extremely disappointed with your service!

Jerry lai chiew khoon

Hi my name is Eric.
I feel very not save in Maybank saving account. And no fair on me.
When I last time bankrupt. And lost it my job. And I can't make it my credit card payments, even min payments also I didn't have too, And Maybank will take action send me lawyer latter and even collect department is so action talking with me. No people force u using all the amount. Sure is she/he talking right. Even at last lawyer to call me say I should be make fully payments. If not we will take action report polis going to my home catching me and will go the court. And the court fees is few thousand I have to pay all. I quit to call my new boss to help me settled all my amount. But now I facing complaining is I have also have buy the second have for new vehicles on that time is auto deduction from my saving account. But every time is not under my hand to make it payments. But Maybank is following the authorities to deduct. But my saving always is empty and late bank in from my EX company. One day I feel is my saving why lost money inside my account. Suddenly I check online is deducted some amount on my saving but we have manual cash payments to my vehicle is mean pay in one month 2time.sure I go Maybank argue about my payments why take two time payments ur Sistem online didn't know and the working stuff help me get it back my refund. In the next month also same problem out. I direct going to find the work stuff telling her about this case come again and need stuff to help cancel this auto deduction ruses. This case is pass few years I think if I not wrongly. But today 04/April/2017 time I dunno (COME AGAIN AUTOMATICALLY DEDUCTION FROM MY SAVING ACCOUNT BUT NOW I HAVE OUT STATION MY WALLET IS IN LEFT FEW RINGGIT HOW I CAN ACHIEVE MY PETROL ADD MY HOTEL MY FOOD. I CALL MAYBANK SERVICE CENTER THE STUFF SAYING TO ME IS NOT MY DEPARTMENT PROBLEMS WRONG IS MAYBANK PUCHONG FINANCIAL PROBLEMS. Since I want ask from Maybank？if customers take it a load run and no pay and what u do is ur lost. And now my case like this MY LOST (WHERE SHOULD BE I NEED TO CLAIMS MY LOST) Can u answer me this question...

Attention respective department,

Im ms lu hung lee, wrtting to complaint maybank, medan branch, bintulu, sarawak staff attitude whose name is madam ngu leh leh.

For several times I have experienced such rude treatment from one of your tellers that I refuse to tolerate it any longer. Each time I try to make a transaction through madam ngu leh leh, she acts as though I were an annoyance.

On the date of 28 feb, 2017, I was at receiving very poor service at your bank. She ask for my mother must to come on the day for signature after she proceed the transaction. She hold my ic until my mom went to there the next day, and she said 小姐 如果那么简单我就不会叫你妈妈来了!Which means, if you were so simple, I would not call your mom! In english.
She also said:楼下的人讲可以你去找他做! Which means, downstairs people can, you go to find him to do! In english.

May I know is the bank deserve the right to hold guess identity card?

However, I taken out all the money at another counter the next day (01 march 2017) with only one signature of me lastly. What a ignominious

I was appalled at such behavior, I hope you would look into the matter, and make sure such an incident will not be repeat. Your company has been known to provide good services, and such events tarnish the company name, so please address this issue soon. Please advice. Tq

I tried opening a Current Account with a Maybank Branch in Alam Damai Branch. The staff in counter 11 made me visit her 7 times..but still wouldnt allow me to open a current. Almost a month. She says my name appear in OCISS system with an issue with Bank Islam. I gave her all the release letters from Bank Islam. But she said I must go to Bank Islam Hq to clear. I did that too. But still no body seem to about OCISS in Bank Islam. But I hope this matter will be resolved..as i was made to run around to so many places by the counter girl at my old age of 61.

I would like to complaint that the ASB transaction during 1.11.2016 and 30.11.2016 were not included / received / stated in my ASB book. Usually every online transaction were updated in the book.

Both November 2016 transactions are at RM69.00 each. If you take the 'baki buku semasa' at 5.1.17 minus the total dividends for 2016, you will get RM617.12, which is the amount at 19.10.2016.

Where are the November transactions? 1.11.2016 and 30.11.2016. I'm short of RM69 + RM69 = RM138.

Attached herewith the snapshot for my ASB book transactions and the online m2u transactions for your reference.

Dear Maybank,

To whom it may concern.

I am actually quiet shocked at the level of mentality coming from bank staff's.. Working in a bank with a good education background and somewhat high profession, u just don't except or expect this kind of behaviour...

Your staff at Maybank Taman Perling Johor Bahru are extremely rude with an attitude.. I made my way there just to get a simple bank statement but was treated rudely by your staff's. The best part is I just re-open an account with maybank after so many years, and after having gone through this experience I am considering to withdraw all of my saving n close my acct..

A simple act of unconditional interest to serve a customers or doing it with an attitude is unacceptable..

It was not only me but other customers as well that had to go through this type of behaviour from yr staffs..

PS: Coming from a customer service background, it's not how highly educated u are, or how well u get paid, it's just abt respecting one another (yr team in yr Taman Perling JB Branch need to be taught this).

Tq.

On 5th jan 2017, I called maybank customer support to get information on how I can get my vehicle registration card. Miss renuka informed me to call my home branch which is in rahang, ns. Unfortunately the number given to call sounds like a fax machine number. [protected]). I cannot get through. So, I got another contact number from the website [protected]).

Mr rahman attended to me, he confirmed that my grant was there. I requested him to send to pj branch for collection. He immediately made arrangement the same day and told me I can collect by friday afternoon, 6th jan at pj branch. Very happy with how mr rahman handled my case. Tq. He even provided me with phone number of pj branch (03 [protected] / 03 [protected]) to contact for collection.

On friday, 6th jan 2017 I called pj branch (Jalan shook lin) at 3pm to find out if my document had reached the pj and ready for me to collect. I was attended by ms saliza. She upon checking told me the document from rahang branch have not arrived. She asked me to check again with rahang branch. I immediately called rahang branch to check on the delivery status. Mr rahman confirmed sending out the document via gdex and gave me the consignment number to track. Upon checking, e-tracking status showed delivered on 6th jan 2017.

I once again called pj branch and was attended by ms saliza. She once again told me they haven't receive any documents from rahang. And asked my to check again with rahang. At this point, I was starting to get annoyed with the way my case is being handled. Ms saliza showed no concern in finding my document. She merely said, it could have been delivered to incorrect branch. I am worried now on what has happened to my document! As I was talking, the line got disconnected. It felt like she hang up on me. I immediately called back and was answered by mr isack. When I requested for ms saliza, isack told me she is handling another customer. I got very angry at this point. I raised my voice and demanded they solve my case at once. He again tried to explain that I must go back to rahang branch to check. I could not stand it anymore. I told mr isack that this is not my problem. I demanded that he call rahang branch and track my document. Mr isack took down my contact number and promised to call back.

After a short while, mr isack called me to check on my registration number. Followed by 2nd call from mr isack, he said they had found my document. If I had not insisted them to find my document, I wonder what will happen? The excuse given was, it was sent to another maybank branch which is at the ground floor of the same building. I need the document urgently to get a reprint of my roadtax at jpj.

If I had not made an issue, they wouldn't have bothered to look for my document and keep saying not received. This is so irresponsible of maybank staff and unacceptable level of customer service.

1st of all I wish to thank mr rahman of rahang branch for his prompt action. Keep up your good job.

2nd, I hope ms saliza will improve her customer service responsibilities, and be more courteous. She is not a customer service oriented staff at all.

Lastly I would like to thank mr isack for finding my document.

Please improve your mailing room operation. Do not give excuse such as sent to incorrect branch, because as a customer I should not be affected by operational mistakes.

I am yeoh ee seong and my ic no is [protected].
I have make a mistake which not received the statement for credit card since September 2016 and I didn't call in to asking about the statement. During end of Nov 2016, I start received the call from number 03-[protected] and inform me they are maybank agency to collect my outstanding payment. During that time I have started dealing to maybank collecting department. And 8th of dec 2016, I have received a letter ask me to pay rm11k plus, I have make the rm12k during I am back to penang on 21th Dec 2016. And I have call to confirm 27th December 2016, the officer say they received the payment and talk very nicely and advise me to write email for stoping high interest and request for installment. I follow and doing on the same day, she also say don't need border to 3rd party collect company call.
But today I received few call say they are authorised agency from maybank, and want come to my office and house collect the money from me. They also sms me and the wording act like gangster and treated me.
I am so disappointed to maybank collection department have such a internal miscommunication. And I received an email yesterday from maybank collection department, and ask me pay another rm15k by today. I believe the 3rd party agent is based on that email and come to me!
Maybank is our malaysia biggest banking company, anyone owing to bank, I believe bank will give advise or help to settle the outstanding or else can process with legal action to against us. But 3rd party collection agent is unacceptable and Base on your record, 3mths no payment and 4th month I have make rm12k to maybank komtar branch.
I feel very unfair and feel threatening by someone from maybank. I hope the complain department unit can reply to me asap.

We want to complaint about the service of Maybank Johor Premium Outlets (JPO), has just had us there for our cheque clearing, but no employees serving at the counter. The reason stated "now is lunch times & please come back after 2pm, after our staff finish their lunch". Consequently, "security guard" do the stamp to our maybank cheque. Here we would like to ask whether it is appropriate in bank affairs can represent a security for bank employees to do the customer stamping cheque? Please cooperation superiors explain about this.

Beside that, "cheque slip form" is not allowed to take it due to "lunch times", and its able to be taken after the luch time (around 2pm). Request cooperation from the maybank top management to explain here, is it really that "cheque slip form" can not be taken at the time of 12.40pm? Are all bank staff lounging around time (12.30pm till 2pm). Please explain!

Its service staff JPO Maybank's very disappointing, always angry customer each time a customer comes to clearing cheque. As a bank staff they were not supposed to give way to customer service. It is their responsibility to serve the customer. This is not the first time they gave such a service but I persist to this day.

Hope the top management will review this and please give more cooperation between of Maybank's JPO staff and customer.