McDonald's

I stopped for lunch at noon today. I ordered a sandwich and a 'Smoothie". The sandwich was excellent as always. The Smoothie was an extremely poor quality product. 1. It was very small for the price of $2.29. 2. It has little to NO flavor and the color was toward gray rather than strawberry red. 3. It was watery from the ice melting in the drink...it did not measure up to the photo/advertising...IT JUST DID NOT MEASURE UP TO USUAL MC DONALD QUALITY.

I asked to see the manager to advise him/her about the low quality product. A sloppily dressed, very overweight person approached me and asked if I had a problem. I described the product I received to her. She responded with a very uninterested attitude, asked me if I did not like it and I said that it was very low quality. She repeated her question two more times, rather than treating like a valued customer with a concern. I saw that she had NO interest in me as a customer, as though I was a bother to her ... I felt I was wasting my time. I left the premises, dissatisfied with the product and the treatment I received by MacDonalds management representative.

I hope that you train management staff better than that one. My regard for the quality of the McDonald's organization dropped very low. There are many other places I can choose the next time rather than McDonalds.

Just because its the same at every Mcdonalds does not make it quality. Let me help you with the definition of quality below:

Quality- character with respect to fineness, or grade of excellence: food of poor quality; silks of fine quality.

Lets say you dont like Burger King hamburgers but they are the same everywhere you go, does that make them quality hamburgers?

"IT JUST DID NOT MEASURE UP TO USUAL MC DONALD QUALITY.IT JUST DID NOT MEASURE UP TO USUAL MC DONALD QUALITY."

that is the funniest thing I've read all day!

I think that McDonald's is the last place a person should go or take their family. The corporate office has franchised out 85% or more of the restaurants to different owners and operators. Therefore, you don't know what to expect when you visit a McDonald's location. You will most certainly get some kind of poor customer service. I have experienced bad attitudes, poor quality of food, cross contamination of food, unclean restaurants, and just unprofessional managers and employees. I would have to say that people need to start taking their money elsewhere to make McDonald's improve in their weak areas of customer service and quality. I will not be visiting another McDonald's.

McDonald's good quality? LOL, that's why there are so many fat people in America these days.

You think McDonalds is quality? McDonalds is where you guy when nothing good is available.

Really? You took the time to log on and write a complaint on Complaint board because the line was too long at McDonalds? It seems like you have nothing but time - next time, park your car and go inside.

sounds to me like you are a rude customer which the would not mind losing as a customer so go cry to someone else about you spazz attack not being properly responded to, its not their job to take care of adult babies. Your going t sue because someone was rude to you how do you think attempting to get money off them will make you whole again lol just stop going there if your that mad and look up their complaint number it shouldnt be all that difficult to find, and enjoy your free happy meal or whatever you get from this traumatic experience.

You can only file 1st amendment right violations against the government.

COFFEE IS HOT. DUH. Common sense! Even though the cups have 'CAUTION HOT' written on them, You'd still be complaining if you thought your coffee was too cold so just shut up and quit blaming others for your own stupidity!

### I am drinking coffee and its hot. I wonder if I should sue the coffee maker bevause they make the coffee hot.. Its just as ridiculous. Sick of your frivilous lawsuits.

Shouldnt get one damn nickel. Coffee is hot, get over it. Being a senior does not excuse your stupidity.

Yuck...we have a recent bone found in nugget issue. Won't get into the details but it was bad. My son has always loved mcd's, now since this he never wants it again, YEAH! I've been trying for years to convince him mcd's isn't that great, now they've done it for me, he never wants it again. They never even offered our money back when I called, poor, I could have complained but having my son not want to go there anymore is enough compensation for me:) I just wanted to make them aware right away in case they wanted to not use the batch anymore.

The chicken at mcdonalds is an entire chicken growned fine till it looks like strawberry icecream, it is then soaked into amonia to get rid of backteria. From there it is shaped into nuggets, grill chicken, crispy chicken, selects, mcchicken, ect, and breaded/unbreaded! So yes there are bones in the chicken, and very rare to have a full noticable bone in there, but its already in there to begin with!

Thanks for the info, it's sad but it does happen. You should at least let it be known to McDonalds, that way they are made aware of a potential problem. Just a suggestion

I went to the Mc Donald's restaurant to buy breakfast, like I always do. When I went to the counter to order something, the cashier tells me I can't serve you. I have to asked him four times why he couldn't serve me, and he then he tells me, a customer complain and said you were asking them for money. I said to the cashier I have never asked anyone for money in this restaurant, when I come into this restaurant all I do is buy something to eat and then I leave, I do even talk to anyone in this restaurant. You have mistaken me for someone else. I was angry and upset, I told him I do not like someone lying on me, and saying I did something when I didn't. I asked to talk to the Manager, they got this lady who couldn't speak English, only Spanish they had to translate what I said to her. I then talk to this other guy, and said to him, do you not have cameras in this restaurant, shouldn't you check on the cameras first, before you accuse me of doing something I did not do. He then says, the next time we will check the camera. I was accuse of doing something, without any evidence, without my side being heard. I asked him who will this customer that accused me of asking them for money. He said we cannot tell you that. I think if someone is going to accuse you of doing something, they should at least face you, instead hiding like a coward. I ask for a phone number, but I didn't call that number because look like the phone number of a friend who would push this underneath the rug. I call the Mc Donalds' corporate office and complained, I complain on this site, and I am going to complain on the Better Business Bureau site. I am glad they have sites like these that a person can complain on, because a lot of the people that work in the restaurants do not care and do not want to hear your side of the story.

hi there i like share my comments about the delivery service...actually i'm a Rider (mds)...i was working at mcdonald's under a sub company for 5 year's...
but why our salary is still same Rm350.00...this is redicilous...please help us McDonald's ...we'r in poor situation...becouse of the petrol, , , , , , ,
so i wan to tryin to say...plz help us to get a higher salary (basic for RM950.00) ...Tis is we need it plus per order RM2.1)...i think u can understnad our problem in delivery seervice...thank you...

On Sept. 29, we stopped for a bite to eat at this Mc Donald's. The teenager at the cash register clearly didn't want to be there and couldn't have cared less about giving good service to the customers. It took her three tries before she got our order right and even then it wasn't correct. I ordered one of the lattes, she didn't bother to check that the machine was being cleaned, then later said "oh, you can't have a latte, because the machine is being cleaned!" I ordered a different drink, same price and she tried to give me a smaller one. The management/other workers all were standing around laughing and talking, so I knew that complaing to them was useless. Mc Donald's has a Customer Care Hotline that they are making a big deal out of. The number is [protected]. If you call you will get a recording asking for the location of the store and your name and phone number, so they can call you back to discuss the situation. They claim they will get back to you in 24 hours. It has now been 72 hours, I've gotten no call from the so-called Cuustomer Care Hotline. What a joke!

I am writing this letter to inform you about the reduced treatment and discontent that I encountered at one of your locations. Sunday September 21, 2017 was my daughters 3rd birthday; she wanted to have it at McDonald’s as she is quite in love with the Play Place. I made arrangements three months ago with the location on Markham Rd. and Progress in Scarborough. That location hosts birthday parties and they have a very nice Play Place.
The party was to start at 6:00 pm and we had arrived to McDonald’s fifteen minutes prior to make sure everything was set up and we can get ourselves organized before the guest’s had arrived. I had fifteen children and eight adults that were attending. When we arrived nothing was set up. They didn’t have the section closed off for us and there were other families in our section enjoying their dinner. We went to go enter the Play Place and saw a sign on the door that read “PLAY PLACE IS NOT OPEN”; to our disbelief we were shocked. The Whole purpose of us having the party at McDonald’s was for the Play Place. I was hosting a 3 year olds birthday and they love the Mc Donald’s Play Place as any child would. At this point I was very upset. I had all of my guest’s and their children just sitting there. The kids were starting to get boisterous because there was nowhere to play.
I spoke with the Manager on Duty - her name was Naomi who did not assist me in any way. She told me there was nothing she can do for us. As she was saying this she was laughing and smiling the whole time. Almost as if she was amused at my situation. This is not very professional. So I asked her when the Play Place broke and she told me that it happened that day (Sunday September 21, 2017) in the morning sometime. I asked her why is it that no-one notified me regarding the play place when it was deemed unsafe? This way at least I would’ve been able to make other arrangements with a participating McDonald’s for my daughter’s birthday. Her response was “I don’t know” still with a smile on her face. I asked Naomi for the head office’s phone number so I can call and let them know that the experience I had was quite unacceptable. She went in the back and was talking to someone on the phone for 10-15 minutes. This time frame is not an exaggeration as you can verify this with the security camera for that day to see how long she was gone. I asked her for a phone number and then she went on the phone. Upon her return from her lengthy phone call I was extremely upset so I asked her who she was talking to. She informed me that she was on the phone with the district manager. (Why would she phone the district manager and speak to that person for so long when all I wanted was the phone number to head office?) May I add - that when she finally provided me with the phone number it was a wrong number.
I asked Naomi what time she started her shift that day (Sunday September 21, 2017) she told me she started at 3:00pm so I asked her whether or not as a Manager On Duty was it not her responsibility to make sure everything is handled in a professional manner and that all problems should be handled quickly and efficiently to SATISFY your customers? She just laughed with no response.
She was aware that at 3:00 pm when she arrived for her shift that the play place was closed and failed to inform me about the situation. ONE phone call - that’s all it would have taken to rectify the situation and she failed to do that. She could have offered something as compensation or at least tried to make us feel like we were being helped, instead I felt like I was speaking with a child that didn’t understand or comprehend what I was saying and the ONLY thing she was doing was laughing. I could not believe what I was seeing as I was under the impression that she is not taking the scenario at hand seriously at all. I asked her that since the PLAY PLACE is closed and the party area that was meant to be set-up for my guests wasn’t - that I please have the Loot Bags that are provided so that I at least have something to give to the kids. (I was not asking for free food and I think that this request is fair given the circumstances.) Providing me with the Loot Bags should have not been an issue that this location had made it out to be.) When you book the package loot bags are provided. It was after 6:00 pm on a Sunday and I wouldn’t have been able to run out and buy the kids loot bags - everything was closed! She said “no I cannot give you the loot bags because I am not charging you” smirking while she was saying this. What was I suppose to give these kids that are attending my child’s birthday, a verbal thank you for attending? Am I supposed to turn to these children and say: “Sorry you don’t have anywhere to play and I do not have any loot bags for you either?” This is what kids live for when they come to a McDonald’s birthday party.
By this time my Husband had called another McDonald’s that does have a functioning Play Place and explained what had happened and asked if it was ok that we have our party there. That Manager was very HELPFUL and took us in. We went to the location on Mc Cowan Rd. and Finch. This location does not host birthday parties and their play place is much smaller, but given the circumstances that was our only option. We managed to do that without the help of your McDonalds staff at that location and your Manager on Duty. Why weren’t they able to do that for us? We asked her many times if she could help out and she just kept on saying “There is nothing I can do for you.” That was the poorest customer service I have ever seen. There were no signs of remorse, guilt, sympathy, or embarrassment. I had left my sister at the counter to speak with Naomi to get to the bottom of why we couldn’t at least receive these loot bags. Upon my return to my sister to tell her that we had made other arrangements at a different McDonald’s I saw that she was speaking with a different person. His name was Harrod or Henry or something very close to that. I asked him were he came from and he told me he was in the basement or back office, and he told me that his title was store manager.
So I explained everything AGAIN to Harrod/Henry about the big mistake that was made and how Naomi was NOT VERY helpful and was finding my irritation and the situation at hand all very amusing instead of trying to rectify the situation. Well then Harrod/Henry (my apologies for not remembering his exact name) explained to me that he started working at 7:00 AM that day and that the Play Place broke down around 3:00 PM and that it wasn’t safe for the kids to play in there, therefore they closed it. I want to make clear that I did NOT expect McDonald’s to open the Play Place even though it was deemed unsafe. I TOTALLY UNDERSTAND that if it is broken and reckoned to be unsafe then I would expect it to be closed. Safety where children are concerned especially should always be first priority. He informed me that he tried calling a company to come out and fix the Play Place but because it was Sunday, the company was closed. I asked him after he phoned the company and realized the Play Place would NOT be available for my daughter’s birthday why he didn’t call me to inform me of the situation? His response was “I don’t know.” I asked him what he meant by that and how he planned on assisting me. He gave me NO response. So now I asked him for the Loot Bags as well. I explained to him that since the Play Place was CLOSED and NOBODY thought to inform me and I have all of these kids and their parents waiting for me that the least he could do was provide me with these loot bags. After arguing with him for about fifteen minutes he said OK. He then approached Naomi and asked her if that was ok. If he is the store manager and she was the manager on duty - why would he ask her that question? Shouldn’t he have higher authority? We took the fifteen Loot Bags and went on our way.

By this time it was close to 7:00 PM and the kids still have not eaten anything. Now I was left with the big bad job of telling ALL of these kids and my little Birthday Girl that we have to leave. I’d rather not discuss fill you in on the sad faces and the temper tantrums that followed as my goal of this letter is to make you aware of the treatment delivered by the staff at this location.

This three paged letter is all in result of not receiving a simple phone call when the Manager on Duty/Store Manager had found out that the Play Place was deemed not available, that there was no help in trying to arrange an alternate location and putting up such a struggle for fifteen little Loot Bags.

I am a very loyal customer and I do understand that unavoidable situations can and do happen that can not be rectified right away - and at the attempt to avoid being so repetitive, in this situation a simple phone call to me would have prevented ALL of this from happening, but unfortunately in my situation that wasn’t the case. I do hope that this does NOT happen to anyone else that wants to have a birthday party at McDonald’s for their child.

I am VERY disappointed as to the way the situation was handled and how my party was treated. I didn’t even mention to Harrod/Henry the fact that my party was not set up for us upon our arrival I just wanted the loot bags to avoid anymore embarrassment on my part and displeasure amongst the kids so I could leave and try to enjoy the rest of my daughter’s Birthday somewhere else.

Seeing how McDonald’s such a vast conglomerate I would have never expected that to happen and the treatment that I received was in no means CUSTOMER SERVICE FRIENDLY.

Thank you for taking the time to read this.

Yours truly,

This is the closest McDonald's to our home and we still avoid it as much as possible. We love the coffees Mc Donald's is offering now but every single time we have ordered one it has either been made incorrectly, has been tepid, or has been totally, outright wrong. My husband asks for an iced coffee they hand him a hot coffee while repeating his order for an iced coffee. We ask for a hot and iced coffee and I recieve a perfect iced coffee and a barely tepid coffee. And she has the nerve to tell me to be careful because it's very hot. Every time we have gone, the flavor of the coffee is different. EIther too strong or too watered down. We always think that maybe we can get through it without a problem but we have given up. From now on, we either go to a different franchise or we go to Starbuck's.

I ordered two southwest chicken salads. They didn't give the right dressing or the nacho bits. When I phoned to complain they got angry and belligerent. I have a kid so I can't easily head out again to get their replacement and their meal was not good without the proper preparation. So their response was that i can either wait for some mail or return to the store (a 30+ minute process).

I recently received an email that stated McDonald says that there is not enough beef in the United States to supply McDs, so they are looking at different
countries to help with the demand ... South America, where there is not FDA. Keep your eyes and hears open.

On dec 31, 2017 at 4:58pm, I purchased $18.80 for food. I paid with a us $20.00 bill. I received change back for a canadaian $20.00 bill. When I question the manager, he said the exchange rate wasn't entered in their system. Their was another total above the $18.80 of $15. Xx.
When iquestioned him about that he didn't know what it was.

I find this quite unacceptable and I would like this problem addressed asap. (Exchange refund)

Sincerely,
Don kline sr.

when i use to work at this mcdonalds my store manager(vanessa)would yell at me all the time.i would ask a question and she would literally yell at me.then she would degrade her managers right in front of other employees and customers..she says she wants to be the number one store, but she treats her coworkers like ###..she is even threatening a manager about his job, personal life, hours..she should not be allowed to treat people this way..this manager worked all day and never got a lunch break or any kind of break at that..with his condition he has to have something to eat.he thought he was going to pass out at this mcdonald..then it would of been a law suit..why is the owner or corp. not doing anything about this..they have it all on video tape, isnt that good enough..hello wake up..one of your own is being mistreated and abused..someone needs to do something about this problem..why is this being ignored..she has put alot of employees under alot of distressed...this is at the location in the wallmart in porter ...someone needs to fix this problem asap...

Subject: Complaint
Restaurant: McDonald
Location: Egypt
Branch: Talaat Harb, Cairo, Egypt
Date: July 29, 2017-07-29
Time: 20:45

Dear sir,
This complain for a bad attitude from both of the cashier and branch Manager (Mr. Zain ibrahim) both were without a name tag
My name is Amr I work as a Quality consultant in ministry of trade and Industry in Egypt
First of all I would like to say I like McDonald very much since it was open in Egypt since 1994 and I am sorry because of my complaint

While I was walking with 3 of my friends we entered into McDonald, they sat inside and I went to ask the cashier to have 4 ice cream "Sunday" I paid the money ..22 Egyptian pound (almost 4 $) I found the cashier was giving me tissues and spoon without a tray
I told him please could you put the tissue and spoons on a tray, , he told me no you can take it away
I surprised what is that, I told him my friends were sitting there, then the cashier asked the restaurant manager he was without a name tag .. I asked him about his name he said my name is ( Mr. Zain Ibrahim) he refused also and said you can take it away with a very bad attitude he and the cashier
I surprised once again and told him I am every day come to McDonald and I have never seen this before
He (the manager) told me I am the branch manager and I am telling you that its not possible then I thanked him and asked for my money
After that I called mcdonald 19991 to complain
And I talked to a supervisor in the call center his name is (Mr. Ahmed Shawky) and I told him everything then he replied we will feed you back after 24 hours
Then :
I received a call from another one, he said that the branch manager said I told him so because there was no place !
Me and my friends were sitting inside so he was a liar
So no action have been taken which is Customer Dissatisfaction
This is the story
Sorry for writing too long

Your feed back is highly needed

Thanks and Regards

Amr Haroun
Quality Consultant
Ministry of Trade and Industry
Amr.haroun@mti.gov.eg
[protected]

after reading ... all the msg's ...i'm still confused, why did you eat at mcdonalds ?... it's not real food ... i'm sure god will say "it's ok, you didn't eat real food" ... hehehehe

You'd still know what a veggie burger tastes and feels like and know what you were eating wasn't that... McDonald's isn't going to do anything about this, they make mistakes everyday. Everyone has to check their order before they leave or eat it to make sure it's right. Kind of funny how you can't eat meat but swearing is ok...

I wasn't even aware they sold veggie burgers in the US, let alone Canada.

Why didn't you check it before you ate it if your beliefs are so strong? I eat both veggie and beef burgers and they smell/look/taste different, I'm not sure how you couldn't tell the difference.

Why not call the head corporation and let them know what's going on. Just because she yells at other employees and just because there are videos doesn't necessarily mean that the head guys know what's going on. Has anyone complained about her?

How much do you weigh, if you are that familiar with what happens at this fast food joint?

At least you got your food..

Because when I think of McDonalds, I think of great customer service!

So you want everyone to kiss your ### because you have arrrrrrrrivveddddddddd?

not 96!
86

www.stardoll.com/allison386

most likely no.///www.stardoll.com/allison396

yes! go there again!

Hey here is an idea, STOP GETTING FAT AND DO NOT EAT FAST FOOD ANYMORE? lol... (NO I DO NOT WORK FOR ANY FAST FOOD RESTAURANT)... It is just funny, that you have to come online and humiliate your self talking about your 20 times that you have been to McD's this past week, and they are serving your food wrong. GO TO A NORMAL RESTAURANT EAT A SALAD? Oh, ya and TIP your waiter, CHEAPO

I had to comment further. Mc Donalds does not make ANY money by not withholding federal taxes! They don't keep any money! You actually get the money, when they don't withhold taxes then you have more on your paycheck! When they withhold taxes they have to send it into the IRS. Complaining to the IRS will get you laughed at! Every business in the United States HAS to follow the TAX LAWS! It is illegal to do otherwise. You, as the employee, are responsible as to know what is on your paystub and to act accordingly! Blaming the company is foolish!

Companies have to take out taxes according to the tax laws, in effect last year! Laws have changed for 2011. Taxes are taken out according to how much you make. The amount taken out was reduced as part of the recovery stimulus. In other words, instead of paying money to the government each paycheck, you instead was able to keep it, but because of that, if you did make too much throughout the year, you were responsible to pay your share of the taxes. Considering that you did not have any money withheld, tells me that you may be able to claim some credits to reduce your tax liability. Also, you are eligible for the "make work pay" credit which is $400.00, so that will reduce your tax liability by that amount at least. I believe that the stimulus ended, so now you should be paying in the normal amount, which is what you are seeing on your current paystubs. In order to avoid having to pay in and to recieve a refund you should change your filing status or have some additional amounts taken out. It is not the companies fault! They have to follow the law!

If your pay rate didn't change, didn't you notice extra money in your pay check caused by them not taking out federal taxes? Just saying...

if you want, you can grow a pair of balls and tell them you didn't get the food you ordered, give that specific McDonalds time to improve itself, nothing is perfect at first and i seriously doubt its going to be up to your standards at a constant, but they send people over to see how the store is doing, if they see that there is a problem then they will fix it...it the mean time why dont you file a complaint or something? Make some calls, send some emails, or something...if it bugs you that much then you would take the initiative to try and make a difference right?

the spatula should have been washed and sanitized at the very least.