McDonald's’s earns a 1.6-star rating from 2920 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
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Personal injury
Personal injury report Attached are details of my accident on 06-07-2023 at McDonald's at 20922 U.S. Highway 23N Duffield, VA. 24244 An incident report was filed by Black Diamond management on scene. I went into your restroom and had to wait for handicap stall. When young man exited I went in immediately. As he left? He turned out all the light...
Crispy chicken.
I ordered a crispy sandwich, off the app and did a mobile pickup and came to the drive-thru told my number rf84 I believe it was it's definitely on my account red [protected]@gmail.com. The sandwich was old. The chicken on the sandwich was the size of half the bread and burnt n old. The fries were not hot. I did get the ranch that I was asked for a napkin so I...
No product available
June 11th 23 at 5 ish. I ordered large iced mocha coffee. She takes my money then runs away for 5 minutes, then comes back and tells me they can't make my coffee because machine is down. This happens every time I go to this mcdonalds no matter what time of the day. So what I want to know is, if coffee machine is down why do they let you order coffee? If...
Read full review of McDonald'sService
*WARNING!* Everytime I order my food they complain, and cuss about the size of my order. Mind you, I have 4 kids. I'm feeding 6 people. Instead of reprimanding the employees for their complaining and cussing of my order,they want to come at me, because I verbally return what I am given. DO NOT COME TO THIS RESTAURANT! There is another McDonald's just one...
Read full review of McDonald'sCurbside service
I arrived at the Russellville, Alabama restaurant to pickup my online order via curbside service at 7:30 pm. At 8 pm, after having not received my order, I went into the restaurant to check on it. I was greeted by the cashier who told me they were behind on orders. She did not ask for my order number or what I had ordered, she just turned and left the...
Read full review of McDonald'sbad service at restaurant constantly
I have complained about this restaurant 4 times, so now I want to write corporate. This McDonalds today, told me to pull over to wait for my order. I waited over 30 minutes for the food. The food was cold so I dont know what I was waiting for. When the employee brought the food, she was rude and forgot my frappe. I had to wait another 20 minutes for the...
Read full review of McDonald'sMcDonald’s chilli cheese double medium meal
I ordered a McDonald’s chilli cheese double medium meal with a water melon mcFizz but they gave me a regular meal. After I paid for the medium meal. I was in an Uber at the drive thru so I didn’t check my meal I just took it until I realised this when I got home. I saw the size of the chips. They were the small box. Also, the chips inside were too small
Desired outcome: Replace it please. I was already having a terrible day
Customer service
According to the website this location for McDonald’s is set to be 24hrs. I placed an order online and proceeded to try and get my food I paid for I waited 20 minutes both knocking on the window and honking until someone came and told me they were closed. I then asked for the manager she walked passed the window two times ignoring me. After calling the phone mid conversation she hung up on me.
Read full review of McDonald'sMy order wasn't all there
Yeah my order was messed up and when I went up and talked to the store manager he trade saying that we were lying when we weren't we looking back right away to see if we had everything the first thing that we noticed that we did not get those are soda and the second thing that we noticed that we did not get was and when we went told him about it he did not even want to listen to us tell us was that we were lying about our order of being messed up I told him to look on the cameras he did not want to even do it because no I know that it was all there when he did not know that everything was there he tried making it seem like we ate it when we didn't he does not have no good customer service skills or he should not be the manager of he is judgmental & racist too and when we first got here there was a bug on the one of the tables that we first sat at
Desired outcome: And Dad come of it keeps not even want to fix the problem he just wanted to make it worse
Double quarter pounder with cheese
Went to mc donalds last night for dinner / my hamburger was so gross i had to through it away . When i called to complain to the manager he said here was nothing he could do and hung up the phone . The hambugers must have been in the (uhc) / universal holding cabinet for way too long . Ive worked for mc donalds through a second hand company for years . I have never been so rudely talked to by anyone from mc donalds . You have lost a customer for life and everyone i tell this story to.
Mc donalds once was a american restaurant / but now is a joke that has employed a bunch of people the have no respect for the customer .
Ray kroc would be rolling over in his grave
richard pfluger
e mail address : [protected]@comcast.Net
thank you !
Desired outcome: A FRESH SANDWICH THAT I PAYED 14 DOLLARS FOR / THATS IT
Incorrect order, again
On 06/02/2023 at 5:17 pm I went through the drive-thru at store #123, russell pkwy, warner robins, ga 31088. I ordered 2quarter pounder w/cheese, onions, and mayo. I received 2 quarter pounder w/cheese, pickles, and mayo. Also medium fries were cold and limp. Lastly lg. Unsweet tea and got a sweet tea. This is not the first instance. I called to speak to a manager, waited 23 min. And I finally hung-up.
At the very least, I should receive a free meal. Thanks in advance. I look foward to hearing from you.
Bait & switch sign
Today, 6/2/23, I stopped at McD for a soda. The McDonald's sign right at the entrance to turn in says "$1 soft drinks all sizes". But when I ordered it was $1.38. The manager would not honor the sign. He said there are many signs like that that are wrong but haven't been changed. Well, that's not the customer's fault. If that's what the sign says, they should honor that information.
That's why I turned in.
That's bait & switch.
The McDonald's is on 250 Highland Avenue, Seekonk, MA 02771
[protected].
Desired outcome: I don't want the manager to get in trouble. I want the company to give them permission to honor those signs. And I want a gift certificate for a free soda.Thank you.Deborah [protected]@gmail.com
Service
We came to mcdonalds, picked the eat out option and hence waited more than 40min for our food. We ordered the snack box
The customers that ordered after us was helped first. The staff was unhelpful and rude.
When we went to the counter and asked about our order no one knew that there was An order for snack box.
For a fastfood joint we waited restaurant time.
Desired outcome: Quick service as expected from a fastfood place
Wait time
Ordered via the app, waiting in drive through for about 5 minutes, 6 vehicles in front of me., line never moved. Backed out of drive through and changed pickup location to main counter. Waited at counter for over 20 minutes for a burger and fry Never going to use that McDonald’s again.
Location
2090 Lebanon church road.
Pittsburgh Pa. 15236
Date of visit 6/1/24 time 8 pm,
Desired outcome: None
Unprofessionalism
Most of the workers have major attitudes, and don't acknowledge you. My latest adventure as a door dasher, one of the workers told other workers not to hand me my food right when he was at the window with the food in his hand and said I needed to come inside to look at my phone. The doors are always locked, nobody was in the lobby. I handed the guy my...
Read full review of McDonald'sCustomer service, missing food items
This McDonald's is quite terrible. The customer service is lacking, to say the least. The workers ignore customers at the register and have us waiting for the longest of times. I am not at all prejudice, but I think maybe some of the workers there are. They seem to ignore certain customers of certain races, at times. The quaility of the food is pretty good...
Read full review of McDonald'scustomer service
Last night 5-30-23 @ 11:45p I picked up a crispy chicken delux. Extra bacon, mayo and tomato. Im sure that is how I ordered it, as its the only item I ever order from mcdonalds I can eat with a hiatal hernia. Got home and one peice of bacon and a half dollar size piece tomato. I came in today 5-31-23 with reciete and addressed this issue. Even told them my...
Read full review of McDonald'sBacon egg cheese bagels
Visited Westminster, MD McDonalds last week. Asked for 2 sandwiches with lots of extra breakfast sauce, tea and hashbrowns. Got home 15 minutes away to find barely sauce on one and none on the other. Sandwiches are dry without lots of sauce. I am requesting 2 free sandwich coupons. I picked at the sandwich, but my dogs ate most of them. I was saving one for...
Mchicken bundle not fresh
I went to the McDonald's in Seffner to get something to eat with my last $4 and I got a mchicken bundle and the fries had been recooked and were so hard that I couldn't eat them, This has happened before with the fries. My sandwich was dried out chicken and bread was dry and stiff. Nothing I was proud to eat at all. Why not give fresh fries and stop ripping...
Read full review of McDonald'sServices
At 10:15 pm went to McDonald's on 20 chole pl jackson tn and waited 15 minutes in a line and then got stuck for another 20 minutes as people started coming in and we was blocked in. Most of the employees were outside. Not one employees answered the speaker to say if they was closed or nothing. Finally after 2 of the ladies started screaming at all the cars that they could leave cuz there closed, which they don't closed till 12. There was 2 or 3 employees outside and at least 1 sitting down on her phone at the window while 9 cars was waiting in line that was total b.s. went to another food place and came back by and another 6 cars just waiting.
Desired outcome: Better service and workers that actually can take a order.
McDonald's Reviews 0
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About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:
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Overview of McDonald's complaint handling
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McDonald's Contacts
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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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McDonald's social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024
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