McDonald's
Reviews and Complaints

I have been charged TWICE for a recent visit to McDonalds. I have emailed the outlet concerned, and got no reply.
Visited on the 15th April, got my credit card statement recently and have been charged twice.
Details:- £9.54 STORE 1375. TIME 12.56.
Phone number [protected]... they never answer
ref no [protected] and [protected]
I want refunding £9.54 immediately
D M GARNER

I just went to McDonalds Rome-Hilliard and Rener Rd. in Hilliard, Ohio All I wanted was to place an order. Well after waiting 4-5 min. and watch 5-6 cars go by me (in the other lane) as I was waiting patiently, I was told to wait. So I did for about 2-3 minutes more and watch 3-4 cars go by me (in the other lane). Then I just got mad and drove off.

I ordered from McDonald’s drive thru at 2:36PM. A 10 pc chicken nuggets meal. A minute drive back to my destination and sat down to eat. The biggest were hard as bricks and Luke warm. I called the store and said “ I understand y’all may be busy but these are some hard, cold [censored] chicken nuggets”! Given I did use [censored] but I DID NOT curse her. She hung up on me! I went back to the store and asked who answered. I SPECIFICALLY said, sweetie, I was not cussing you, I was referencing the biggest. This supposed manager then says she don’t have to give me [censored]! AND told me she got off at 4 and asked what I wanted to do! Now, I don’t always go to McDonald’s but I randomly will. But behind her, I won’t be going back! I don’t know her name but she is a black girl with blonde colored dreads. Tell her thank you for showing me as a manager of a fast food restaurant how NOT to act!

I went for a meal thru the drive-thru at your Broad St location #1239 on 5/9/2023 around 6:35pm.

Not only did I not get what I ordered and paid for, I was verbally abused, disrespected and threatened by the employee named Juan.

I have spoken with your customer care department and filed a complaint. All this for a refund of less than 5 dollars. The employee disrespected me, made racist remarks, threatened to go to my place of business, and used profanity towards me and my relatives in Spanish. This is not acceptable.

Just because I asked for a full refund of my order, (I got a partial refund, because I ate some of the fries and had taken a bite of the burger.) the whole order was wrong.

Because I complained about a partial refund, was no reason to wait until I turned to walk out of the lobby, for Juan to say “I’m sorry for being a Mexican”, as if that had anything to do with my request. Asking for the location of my place of work, was meant to convey a tone and a threat of physical retaliation outside of the building.

He also used filthy profanity towards me, in the lobby, in Spanish (which I speak fluently), while I was attempting to call the general manager’s phone, on the receipt. I am an older person, and your employee Juan (a manger) behaved as a thug in a position of power, representing MCDonalds corporation, and did it in a threatening tone in front of all the customers and employees in the store. All because I asked for n additional refund for the fries.

I spoke with customer service. And would hope and expect a call from someone that will tell me why I should not file a police complaint, or seek guidance from someone about further actions.

This is not the company I know, and took my kids to, and also their families for so many years.

Public abuse of a senior, insults, filthy profanity, and refusing a 4 dollar refund for a horrible experience is something I might find normal in a third world country from a third world restaurant operator. But, NOT in the USA and much less from MCDonalds.

I went to the 8530 sr-85 Jonesboro Ga 30236 establishment on May 8, 2023 at 9:15 pm. As the lined moved after waiting for approximately 15min , it was my turn to order. The clerk said "give me a min" about five times before she actually took my order. I paid for the food, ordering four mc chickens, twenty piece nuggets, two double cheese w/o pickles and mustard and a small fry, totaling up to $23.04. I moved forward to the pick up window and waited as normal, soon I realized no one came to the window for about 10min. As I'm waiting, I'm noticing people "car hoping" laughing and joking in parking spots across from me, I'm also noticing the door dash customers going in and out of the door as I have yet to receive my food. So I started hitting the window for someone to come to the window as I have now shut off my car waiting. A young guy came from the back and asked if he could help me, stating he works in the back but he will find the manager. Now 30min have elapsed and I still have no food no money. The person comes from outside who was "car hoping" came to the window after I'm blowing my horn and hitting the window and says "what's the problem", I explained to him the issue and he says, "I'm on break". I asked for my money back and drove off.

I have never experienced horrible service as I did wasting a whole hour of my time and going home without dinner to feed my kids. I returned today May 9, 2023 to speak to the day manager to explain what happened and he said that another customer complained and he sent video to corporate. I really would love for you to look into the matter so that it don't happen again, and please train the young managers to handle situations like this more professionally so that it will not happen again.

thank you

I placed an order for delivery through Deliveroo quite clearly putting my order as NO EGG on both Double sausage and egg McMuffin, and breakfast roll with ketchup, I was absolutely mortified to find that my son who is allergic to eggs and is anaphylactic to eggs had been sent a breakfast roll with egg in, also the double sausage and egg McMuffin which I also ordered NO EGG had egg in it, the other breakfast roll with brown sauce was stone cold.

I went to Hengrove McDonald's who told me the order didn't come from them and was sent to the delivery site which is also in Hengrove, I spoke to the manager James, he was very apologetic but alas was unable to rectify my order as it had to be reordered from Deliveroo, by the time I managed to get this far it had past 11am meaning breakfast menu was unavailable. The total of my order was for £16.23 Deliveroo are only willing to refund me £10.28 so basically I am now down £6 due to your incompetent staff and to top it off only ended up with toast this morning.

My son had he eaten his breakfast roll would have ended up in hospital, this is a massive mistake that your employee has made and it could very well have cost my son his life!

I went to McDonalds drive thru today and waited til someone will ask me what is my order. Waited for couple minutes and there's no one helping me the other was running smoothly without waiting to put their orders in. So I went straight to the 1st window to ask what is going on why there's no one is taking my order and the rude cashier said that the lady that was taking the order shut her headsets because she went somewhere. I told the rude cashier why did she do that especially when there are customers waiting to put their orders in and she said in an angry manner "I dont know she always do that when she wants to walk away" and she started yelling at me and rude because I told her she needs to do her job right instead of running away. That rude cashier doesnt take criticism and she just started to freak out and disrespectful like I owe her somethjng and Im just a customer that she shouldnt waste her "precious time" then when i told her my order she was rushing and giving me a mean look. McDonalds in Three Rivers Michigan is the worst one. Their service sucks and they always messed up with your orders. People that works there they dont care about their customers. They only care about their checks. They dont train them well enough to provide good service. I will give them ZERO rating if that is even allowed.

I am tired giving your company a chance re your hot chocolate. Your employees are obviously not cleaning the machines out properly or adding the syrup. On numerous occasions I have given different outlets a chance only to be yet again disappointed with 'tasteless dishwater". Christmas time is the worst with lots of people I know making purchases of hot chocolate and their money has been wasted in a time when there is a cost of living crisis. I made such a purchase yesterday evening and as I live in the countryside made my first complaint this morning about it instead of your employee being sympathetic and refunding another drink with my order she told me to lodge a complaint on here. I found such customer service appalling but in a way it has allowed me to vent my disgust at your product. My main areas are Lurgan, Rushmere Craigavon and Portadown in county Armagh. I look forward to your response.

Maria Kane [protected]@c2kni.net

04/30/2023 @ 09:53 am. Restaurant no. 1182. Take out service. Order no. 161.

2- Bacon Egg Bisquit

2- Sausage Burrito

After arriving home from the restaurant (5 minutes away) I gave my wife the Burritos, they were so hard and tough she could not eat them. It seems like they were microwaved so much they were like rocks. Very disappointed in the Condition of your food.

On the plus side, the Bacon & Egg Bisquit's were great.

My son been having target at this McDonald's for whatever reason I also have video... He have a problem getting his check when we went to the interview we told miss Brenda's he had 2 job.he was still put in the clock at time he was working his other job..and Amanda she shouldn't be a manger and she need customer service classes..I asked to speak to a manager I was given a co-worker..they was very unprofessional..

The Concord, NH location at 90 South Main, has been my preferred location for 25 years or more. I am there daily.

I have a life-threatening allergy to Diet Coca Cola. Daily I order, a large coffee - 4 creams and 4 Splenda, and a medium Coke.

I end up in the ER at least every 8 - 10 weeks when they give me a Diet Coke despite my specifically asking for a COKE! This is costly to me and it happened again today.

I have spoken to Mgmt. in the p[ast to stress the importance of staff giving someone a Coke and not a Diet Coke unless they request the diet drink.

After all these years, I will NEVER return to this location or any other McDonalds. It is appalling.

First off, I'm not one to ever call and complain about food because I'm afraid about what they will do to your food. I say that because I have 4 boys of which all of them have worked there. It was about 10:30 at night on the way home from my sisters when my wife tried to order online. I then found out you can't order online. So I waited for my wife to text me the order. Mind you I have the kids with me that have school tomorrow. Never the less I place my order which comes to 40 something and I try to pay with a 100 which they don't take so I have to then find the money to continue with the order. After we received the order and get home... The wife goes through the order. When she notices that it looks like the custom orders have been scraped to remove what we didn't want on them. I should have known it because we got our order in like 3mins which would be a record but we had order to much for that to be possible. Long story short I called to complain and the manager Heather was rude and very poorly trained for her position. She told my wife and I quote "if you think I'm gonna replace the whole order your wrong, bring it back and I'll look." To which my wife replayed "I can bring it to you tomorrow it's late tonight" it was rude and very, very unbecoming of a manager

I then got on the phone and asked for her name and bosses name she got rude with me. I told her your not allowed to be rude to customers and she said if your rude to me I'll be rude to you I told her I wasn't being rude just wanted to know her name and bosses name and she said her name was Heather and if I wanted replace to bring it back and hung up. I'm sorry for the Grammer here it's late and I wanted to inform you while it's still fresh in my. Mind.

On the 28th April I order a bigmack meal and a large milk shake and a few other meals like the family meal and they didn't put all the things and there was hair in my burger and the milk shake was off it didn't taste right please and it happened in pelican Park McDonald's and I ask to see the maneger and they didn't want me to and it's not the first or the second time and due to this I would like to say that the service is also bad we have to wait so long and get cold food