McDonald's
Reviews and Complaints

On 21st at 9.27 am we had order number 170 at mackay ooralee restaurant. We received some of our food and did not get the raisin toast. We waited patiently however it got to 9.50 (20 mins later) and decided to go and ask for where it was. My partner waited at the McCafé section for 5 mins with people walking past him and he was then told to go ask at the main McDonald’s section. He waited there another 5 mins with the manager and other staff walking past him a lot of times and didn’t even make eye contact or say will be with you in a second. He walked away back to table. I went and tried to ask where I also received same treatment. No staff member acknowledged I was there and I had to ask excuse me can you please help me we have waited half an hour to talk to someone. The person in the line next to me was also getting the same treatment.we are regulars and we have had this occur multiple times which is why I am putting in formal compliant. McDonald’s needs to being back customer service as this is very rude. Especially from manager at the time

I spent a large amount of money to feed my corporate friends and family. This was the most awful food ever. Undercooked meat. Everything was smashed. The drinks were wrong fries were soggy it was a hot mess. They forgot 4 sandwiches and 3 fries. I never ever complain but this is uncalled for. It used to be very good with everything. But the rudeness and attitudes are are very hurtful. If they do not like their job then go somewhere else is my motto. Just unreal. I guess Wendy’s or Burger King are the ones getting my huge business. I know I m just one person but I do matter

So Kirkland lake Mc Donald’s. Besides being dirty. There manager is very rude. She centres out people. And puts people down. It’s gross how dirty this place is. one child was sent home even though all employees were having fun management sent 1 home. People were drawing penis on walls there throwing fries and 1 gets in [censored] not all 1 The. Higher up owner he’s a good person but manager lady so rude and even toon cell phones from employee and put in a safe. Locked away.

Went to McDonalds this morning and did not receive my mocha coffee. I told them i did not have time to wait. I waited 20 minutes. I understand that they were short staffed but they were getting orders out as fast as they could because they did not have a drive in. So I dont understand why I could not get my coffee. They gave me my food on time but they gave me the wrong bag.

Today I was at the Sycamore McDonald's in Sycamore Illinois 60178. It was approximately 4:00 p.m. 4:15ish. I went for apple slices and a 10-piece medium size chicken nugget meal for my son who is 5 years old. I was told by the order taker on the inside Lane that their McDonald's was out of medium cups. She said would you like a large, I said no. I said can you just put my son's drink in a small cup that you would put orange juice or a small smoothie in she did not understand me she went and got the manager the manager got on the headset and continued to be very vile and rude and mock me and be condescending. I did not care about the price adjustment she eventually told me it's fine it's okay ma'am and I asked her how is it okay if you do not have the cups you just said you do not have any MCcafee cups but those are the cups that you guys use I was a manager for 7 years at the Oasis McDonald's. I know what I'm speaking of I know some things have changed but this was very poor customer service and terrible management. When I asked her how is everything okay now she said don't worry about it man don't worry about it man and I said you told me you have no cups not even a small cup I explained to them that I have a small child who does not need a large beverage I did not understand why it was so complicated for them to understand when I went to the McDonald's in Dekalb Illinois 60115 I had a pleasant experience and even the order taker understood what I said, they had medium cups but I explained my situation they understood what I was getting at they understood what I said and handled it perfectly pleasantly and awesome customer service they don't understand why Sycamore reacted the way that they did. There needs some be some kind of changes at that store because every time I try to go to that McDonald's and give it another chance at Sycamore there's always an issue. Management is pissy, The crew don't care they wear,, what they want, , AND LET THEM have acrylic nails! AND talk to you however they feel I don't appreciate it as a customer and as a manager for the last 7 years at a McDonald's I'm 32 years old this is ridiculous.

I am an Uber driver. I am also a customer. I love McD's French Fries and Frozen Fanta Blue Raspberry drink. I went to the location at St. Claude and Franklin Ave (New Orleans, La) to pick up (drive up) an Uber delivery and to place a small order for myself as I was hungry. I pulled up to the speaker and placed my order which was a small fry and a small Blue Raspberry Fanta like I do most times because both are my absolute favorites. After placing my order, I told the young lady that I also had an Uber pick up. She responded by saying, "You will need to get go back around for the Uber order." I was confused as to why as I had already been in line for some time. I looked behind me and there were at least four cars. I asked why? She responded, that is the way we were trained. Needless to say, I canceled my food order and requested only the Uber order.

I arrived at the pick up window and was met by a Manager (African America Male with Dreadlocks) and he asked if I was picking up an Uber order. I replied "Yes." I then asked, why am I unable to place an order of food for myself while picking up my Uber order? The manager replied "We are trained that way." You can not place an order while picking up an Uber order. I explained to the manager that we drivers get hungry and I am a paying customer just like anyone else. He said "Ma'am that's how we were trained. I then asked who came up with this? The franchise owner, Mc Donald's, you? He said that's the way we were trained. I asked how are we drivers supposed to eat. He stated. "I suggest you pull over and eat." (Ok, like, what am I going to eat once I pull over.) i said really? Took the Uber order and left.

We drivers are not employees of this specific Mc Donald's. How can we be refused service? As a result, I did not make a purchase obviously. I did however, picked up food at a different restaurant while Ubering. We are the ones pushing your product out to your customers. And as long as I am paying, I too am a customer.

I don't understand the unprofessionalism of this individual to make such a comment. I have observed this manager in action before and he is not pleasant at all. I also don't understand why the Bartell Mc Donald's are nasty, dirty and in some cases deplorable.

Last week i had made a visit to the Evergreen AL McDonalds and ordered a tropical mango slushy which costs $2.79 but was told that they didn’t have a base for it. i was then asked if i’d like to replace it with any other beverage and i chose a frozen sprite lemonade which cost $1.89. i asked the young lady at the second drive through window if my money would be refunded to my card which was just 9 cent. she asked me to wait a moment and left to ask someone in the back. a very rude lady with the nastiest attitude came to the window and asked “ what’s the problem ?” i explained to her what happened and she replied with “ but they are the same prices “. i told her that they were not the same prices and i was okay with just receiving the bit of change by hand instead of going through the trouble of refunding it back to my card. i insisted on showing her my receipt but before i could she left from the window with a quick “ one moment “ and proceeded to walk into the back of the building while cursing me out saying “ this [censored] crazy “. i then decided to forget about it and left because i felt that she was making too much of a big deal over a few pennys. i wrote this complaint not for the sake of receiving a small amount of change but for the fact that if some other customer came to purchase a much more expensive order than i had then their money could potentially be played with as well. also for the fact that the treatment i received over just 9 cent was incredibly idiotic and should be dealt with.

Ordered a 4b (spicy chicken) and got this. It was frustrating cause I didn’t find out to i got to my next meeting and had to skip lunch. This is poor quality that McDonalds shouldn’t stand behind. There was no sauce, the patty was cold. August 5th at around 11:45am-12:00pm. In addition to the picture of the food. I’ve screenshot the transaction from my card charge

Hi good evening to all

I called hotline in Sri Lanka McDonald's they said no delivery to maligawatha and again I called they said system era

I don't know y they doing like that I used to order 4 to 5 times a month I am unhappy with the call center people because of sum people the company get a bad review so sad

I am Rodney

[protected]

[protected]@gmail.com

ordered a takeaway delivery and got to the payment site, card went thru and the website crashed checked with my bank who said it had not gone thru so re ordered then i have 2 takeaways that have cost me 14.67 each and 2 lots of money have been taken from my account, wouldnt be so bad but each delivery was stone cold and the 2cnd the cola was upside down and leaked over our new carpet

The signs stating for customers to use the kiosks are offensive and cause many customers to leave. I've set there and watched customers try to use the kiosk, get frustrated and leave. The owner of McDonalds Amarillo should go to a store and sit there and watch customers try to use the kiosk, get frustrated and leave. The competitors do not have kiosks and have an employee wait on you.

The male who made my frappe was really rude to me and then I was trying to tell the female manger at the time that my frappe was really runny and she kept her back to me the whole time and said that the machine wasn't working right so I threw it away and went outside to calm down and then came back in and asked to speak with the mail manager and he helped me but I just wanted to let you know how your female manager and your employee was towards me

I went through the drive up window.

I ordered a sausage egg and cheese mcmuffin. I left the window and noticed how lite the bag was.

It was a sausage and cheese no egg. I went inside and got a replacement. It felt heavy enough so I took it home to my wife. It was a Mc griddle. My wife hates that maple taste so we never get them.

I wasn’t going back. That’s why I’m venting here. Normally I never have a problem with this location.

burgers were just tasteless n dry the chips where just packaged no spice at all completely tasteless im disappointed this was a drive through order at Mc Donald's in Commercial Road Port Elizabeth

their number [protected] @19:19,55s date 29/07/2022

ORD#12-REG #18 as written on the slip total 145.80

Went thru Drive Thru, after work approximate, 11:30pm, pull to speaker, they ask me to hold a sec, no problem, took him 6 mins to take my order, and the speaker guy rush through my order, and didn't get it right, very unfriendly voice. I, paid for my order, got to the pickup window, I order med. French vanilla ice coffee with extra ice, 2 double MC cheeseburgers, Med. fry, 10-piece chicken nugget. I received sm. French vanilla ice coffee, 2 MC cheeseburgers, med. fry, 6 pieces of nuggets. the speaker guy handed me my ice coffee, notice it was in a sm container, I said I order the med size, he said yup yup yup yup I said this is not a med, again yup yup yup, so I took my ice coffee and food, and went home, not only was the guy rude, unfriendly, obnoxious, he had my order wrong, the fries were soggy and tasted old, I only got 6 nuggets instead of 10, and my ice coffee was the wrong size. So where are his customer service manners, someone like this does not need to work in a fast-food place. people like that ruins it for the other joyful pleasant staff that works there.