McDonald's’s earns a 1.6-star rating from 2920 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
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Redemption of shares treat codes
It was 6pm whem I ordered at mcdo branch bacoor, the crew didn't accept my sharetreat codes because they told me they only accept sharetreatcodes till afternoon only but my friend tried to get her sharetreat codes after 30minutes + and they able to give it. I was able to get my sharetreat codes in other branch and this store can obviously process sharetreat codes cause before my girlfriend able to redeem at past 7pm.
Date:march 9 2022 7pm
Desired outcome: Just give the Sharetreat Codes because we buy it online then they don't want to process it.. .
McDonald’s in Blackwell Oklahoma
I ordered three burgers one was a big Mac double quarter pounder extra tomatoes quarter pounder with cheese add bacon One medium fry two large fries all were meals. The hamburger patties on the big Mac half of it was burnt on one side and very old both patties on it and a dot of Mac sauce. The two patties on the double was old and the patty on the single...
Read full review of McDonald'sCustomer service and food
This has got to be one of the most rudest McDonald's I've ever been to and I mean Ever. I ordered on my phone a crispy chicken sandwich mill when I got to the window I told the lady that I wanted the Deluxe crispy chicken sandwich she told me no problem that they can add that to my sandwich I also told her I needed the fries fresh and hot when I get to the...
Food
I just returned from your viking way branch here in cape town just besides grand west,
I have never in my life time experienced such bad customer service and food from a mcdonald's in my life, I spent a total of r149 on 2 meals this evening, it started with the drive through, I had to stand in an empty drive through for 45mins (which I know isnt up to any mcdonald's standards) regardless this was not my issue with the mcdonald's viking way branch, my order was a double quarter pounder large meal with spicy hot sauce on the burger as well as a big mac medium meal with spicy hot sauce, the burgers looked as if they have been in the dirt bin for a while before they eventually heated and served it to us, no spicey hot sauce whice totals to r11-r12 for the 2 burgers, the food was ice cold with card board for chips, cold and absolutely [censored].
When I went inside to complain the cashier or whoever the person is that helped me decided that its ok to have me wait an additional 30mins for my food!
The worst part of all of this is that when I got the burgers back, guess what? Its the same disgusting cold burgers with spicey hot sauce pumped on it!?
I am appalled by this really bad representation of the mcdonald's franchise and I do believe I was robbed of my entire bill, this only because I gave these meals to someone on the street because it was not what I paid for or what I was promised!?
I really hope that this can be sorted out and that the restaurant finds more efficient and empathetic people to run that branch as they have honestly just taken my money and im sitting here hungry after all that time.
Drive through
A hispanic woman taking orders during the drive through on 3/4/2022 around 11:45pm was very rude and nasty. She messed up the order and gave us such an attitude and was being nasty. When we asked another worker what her problem was he said “she is having a bad day”. She needs to get fired. The car behind us even drove off because she had an attitude taking their order. This is unacceptable.
Desired outcome: termination
Closed at 7:20pm
Went to the restaurant 2 days ago, got there about 7:10pm the drive thru had about 4 cars in front of me, I waiting to place my order get to spot to place my order and was told we are closed? Huh what now it's almost 8pm I'm like why y'all have all the lights on and people still pulling in drive thru and for the person to say we been closed for 40 min what kind of bull mess is this as I was leaving now you have an additional 6 cars done pulled in it will be easier if the people knew the closing hours or do they just closed when they get ready? Never go to that place again !
Employees
Entire store is ghetto and rude if you don't kno someone in there working you sit there for 10 minutes before they take your order then make every other order for Uber and drive thru while ignoring the customer sitting in your face and while waiting watching the staff give free food to all their friends while you still waiting for the food you purchased...
Read full review of McDonald'sOrder delivery
I called the hotline 3 times in a raw and asking for an english speaker officer to make my order as they only speak turkish!... they always put me on hold for more than 10 mins till I hang up the call, this is not acceptable and doesn't meet the name of mcdonalds and it's customer service
Location : Trabzon - Turkey
I will attach m0y 09phone number
just saw this complaint. best i can tell you is the hotline connects with the local hub, so it will give you someone from turkey and not USA [or another English speaking country]. though they should have someone who speaks any language.
Fish sandwich had no fish. Bad fries.
Fish sandwich The fish sandwich was sent with everything but the fish patty. The fries were soggy and not tasty. Burgers were greasy and had no taste and half off bun. Their ice cream machine was down. Would not answer the phone. Finally answered phone. Person on phone had an attitude. Manager?
Dillsburg PA Service and Food
In all my transactions with McDonald's in my 61 years, I have never seen the following endorsed by Management and Staff: 1) Language and statements made from the Kitchen area 2) No notice of the Dining Area being open and running people out of the Restaurant because they were short staffed. 3) Four Kiosk in Dining Area for use - but 3 offline with a...
Read full review of McDonald'sDisrespectful/irate manager
The manager at this chain yelled at me for pointing out the fact that his employees were slacking off when I was trying to order. These employees were also doing unsanitary things(doing her hair around the food) in the kitchen. As I tried to pay for my food I mentioned this and he even went as far as to basically call me a liar as he tried to cover for hi...
Read full review of McDonald'sMcDonald’s delivery
24/02/22 11:25
Ordered hamburger happy meal received a chicken nugget happy meal?
Ordered a Mayo legend meal received 5 selects?
This is the second time Iv had an issue with McDonald’s delivery, no dips are even given and the last time I ordered I didn’t receive my McFlurry
I would like a refund for the order please as my son wouldn’t even touch the nuggets
Receipt pictures below along with the wrong food
Frappe
Hello, I have been by this Mcdonalds every day this week (02/21/22-02/23/22), and Friday of last week (02/18/22) and they stated the Frappe machine has been down. Is there a reason your Frappe machine has been down the past week, I understand you all may get a lot of orders, but you all did choose to sell this item, correct? I can understand 1 or maybe 2...
Read full review of McDonald'sThreatened by staff
Your staff at 830 commerce dr. Decatur ga. 30031 just threatened me with violence. They charged me the wrong price and the wrong order and when I complained, they took it out on me. I asked for a refund and cancel my order and was left waiting at the window for almost 20 minutes. I then honked my horn because no one was addressing my refund. after honking...
Read full review of McDonald'sCopy of w-2
I called and was told to come in and speak to manger when I did I was rudely spoken to and told it was sent out and there was nothing they can do I went to all my old jobs and had no problem and now this is a problem I'm getting cuzzed at and rudely talked to on top of that they have another check of mines and told me to go to corporate to get I feel it wa...
Read full review of McDonald'sPoor service, unavailability of menu items
McDonalds, Bell St Heidelberg Heights
Consistently poor service and sassy attitude from staff taking drive through orders. Rarely are thick shakes available; the machine is almost always 'broken'.
Desired outcome: Staff should be polite and friendly, ie demonstrate good service skills. Let go anyone who has a poor attitude.Fix the thick shake machine and have them available consistently.
Service Hours for Location in Plymouth
Arrived at this "24 hour" McDonalds at 10:44pm.on Monday February 21. The car in front of me at the drive through was served, and when I ordered at 10:47, I was told "we are closed". I am hungry, and furious.
Read full review of McDonald'sWhole service
I have a voucher for 20% off to use on m delivery, I try to use it but can’t. I’m told to order through just eat or Uber. I do that and suddenly I get delivery but using the app I can’t! Over £30 on food and only for the manager at markeaton McDonald’s just to put the phone down on me! Not happy at all! What happened to customer service? The manager put the phone down on me! Absolutely disgusting
Desired outcome: 20% refunded!
Wages
McDonalds owes me $346.00 according to my federal income report. i worked at the del city location on 29th street, If a card was issued. it was not activated and i simply need a new card. they will not talk to me at that location. I have included a screenshot from my federal earning
Manager and GM
On 2-19-22 My daughter had an onboard if with them and they had her sitting and waiting for over 2 hrs. With the hiring manager just sittings in the back With little lack of communication with my daughter. They also was rude to me as well when I called the GM hung the phone up in my face and was very unprofessional. I told her The GM told me that’s she can...
Read full review of McDonald'sMcDonald's Reviews 0
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About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:
- The specific location and time of your visit to McDonald's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
- Describe any transactions, including order numbers, receipts, or any other transactional evidence.
- Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
- Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
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Overview of McDonald's complaint handling
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McDonald's Contacts
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McDonald's phone numbers+1 (800) 244-6227+1 (800) 244-6227Click up if you have successfully reached McDonald's by calling +1 (800) 244-6227 phone number 8 8 users reported that they have successfully reached McDonald's by calling +1 (800) 244-6227 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number 5 5 users reported that they have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number23%Confidence scoreUnited States+1 (888) 424-4622+1 (888) 424-4622Click up if you have successfully reached McDonald's by calling +1 (888) 424-4622 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (888) 424-4622 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone numberCanada+44 370 524 4622+44 370 524 4622Click up if you 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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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McDonald's social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024 - View all McDonald's contacts
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