McDonald's
Reviews and Complaints

I'm very irritated..
Got to McDonald's Stoneridge at 18:02, my order processed at 18:10 which was all good, 3 seperate orders placed.. The problem was having to wait over 30 minutes for my order.. So much for fast foods..
What made it worse was being told that they busy receiving fold over breads and being offered a refund over 30 minutes later..

There was no professionalism or customer service..

The other order was removed from the screan, without being prepared.. It's only after querying about my order that they started preparing it and was then told about the bread and refund..

I'm very disappointed and annoyed at the same time..

We ended up leaving around 7pm.

I really cannot be spending an hour at McDonald's when we weren't even sitting in.. That's really not acceptable..

Most of the workers there as well as the manager didn't have name tags so I can't really mention names..

After everything, my first order was taken as it was cold and i was told that I'm being given a fresh one only to get home and find that they hadn't put back my spicey hot sauce..

I've never experienced this at any other McDonald's, this was the worst treatment ever..

Sat in drive thru no less than 1/2 hour on June 8, 2018 to order ice cream cones for family. Immediately prior to pulling up to the drive thru window to order, we see customer walk right past us with an order of cones. It was 930pm when we tried to order cones and were told that the ice cream machine was down and not working... AFTER SITTING IN DRIVE THRU FOR HALF HOUR AND SEEING CUSTOMER BEFORE US WITH CONES? Called the store the next morning to speak to manager and spoke to assistant manager named Chauntel who told us that ice cream machine shuts down at 11pm and was definitely working at the time I came in the drive thru, and whoever was working the drive thru at the time straight out LIED to me... This drive thru ALWAYS takes forever, and am very upset with the "service" we received that night as well as when I called in the morning.

This is my second time complaining. This McDonald's is THE worst! If my grandaughter didn't love it here I would never come here. It's 1:00 on a Saturday, there is one cashier who is very fast and so very friendly.. But she's the only one up there..I asked for manager..who came up with attitude, I asked why there's only one person with literally 10 people behind me..and at least 7 waiting on food..she said oh..sorry we are short handed. And walked away. This location has a 86 rating from health dept..it's nasty..floor is dirty..everywhere. You really need to do something. It's in Pooler, Ga on Pooler parkway.

I get a large unsweetened tea with Splenda quite often from our local McDonald's. A few weeks prior to the incident the manager got upset with me and removed me as a friend from Facebook. So, my son and I go through McDonald's one afternoon and I order my tea. In front of my 14 year old and his friends tha5 happen to be there, I was told through an employee that this particular manager told me to shove my tea up my [censored]. I was so upset I contact his boss and it was brushed off as a joke. First of all he had been mad at me, no apologies were offered, he hasn't spoken to me since. Our food is noticeably different now when we have to go to that store. I contacted corporate twice and nothing good came out of it. I cannot believe that employees, especially managers, are allowed to treat customers like that.

my ticket no was order #76 on 6/27/2018 at 2;30pm.
My order was a qtr cheese meal plain no cheese. meat and bread only large fries and coke. I was parked in # 4 at 2:45 they were bring out food for cars that had just parked and not mine. I asked young lady about my food, she seemed like i didn't have an order. I went inside and heard her telling the to cook my food then after I had waited 15 minutes already. She started to give me a refund and still give me my order when a manager in the back said If I took the food I could not get a refund. Well I was hungry and I said just give me my food. When O took food it still was not right I bought it back inside and asked for a refund not wanting spit in my food. (yea, it happens). She said rudely whats wrong with your food now.. I told her and she had the nastiest attitude. They had me wait this long food still not right and didn't know how to treat a loyal customer. She acted like I had made my own order wrong. Mc Donald's use to be one of my favorite places to eat but, there aren't many who care. They should fix your food like it's their own. Managers should lead a better example for employees. Tell them to go to McDonald's in Priceville Al. Great staff who listen and treat you with respect. They should have gave me free meal with a smile. They were wrong

My wife went to McDonald's (#31188) N.M. to order our kids some burgers. As we always have to do with this store, we checked the burger to make sure they were correctly made. After finding that the burger were completely missing meat, my wife went in to the store to talk to the manager and show her that there was no meat, the manager took the burgers and said to the crew on line, "you guys forgot to put the meat in these burgers". My wife said that the line crew just laughed at the problem and said "next time don't be so picky". This all happened around 7pm, our receipt says 6:59pm, 6/28/2018. We ordered 6 cheeseburgers with no onion, my daughters are allergic to onions, 2 cheeseburgers with only pickle, that's all my son likes on his burgers. Why is this so damn hard to make correctly? It really makes me upset that my wife had to hear the laughing and comments coming from employees, after all the customers are still right, right? Please get back in touch with me as soon as possible regarding this problem, hope it does not happen again.

Ordered a quarter pounder with no mustard and pickle as I'm allergic to mustard and dislike pickles. I bit into my burger and immediately realized it was wrong with both mustard and pickles. I've been to this restaurant several times in the past. I haven't been back due to the attitude and faulty service and prefer to go to the other McDonalds restaurants in town. However it's the closest to my residence and I keep giving it a chance. I just wish theyd get an order right for once as the other restaurants do.

We have been to the McDonald's on South Union and Main Street 3 times and have been told each time they were out of milkshakes. They are still passing out katsup and mustard packets, and we were told only 4 per customer, which is not a lot when you have an XL French fry and a hamburger to top. Sauce pumps are at every McDonalds except this one. Customer service at this location is terrible as well. All of the employees acted like they did not want to be there and had no enthusiasm as well

Hi i went to macdonals at prince albert location store# 40006 and my order number was 62 and it was two junior chicken burgers and i said for extra chicken sauce and they put the extra chicken sauce in only one burger and in the other one they put extra lettuce instead of extra chicken sauce and it was a drive through order and in front of me there was no big order and the lady told me to pull ahed for my order i paid for my order on 2:35 and i was waiting for my order till 2:42 and then i went inside for picking up my order and a girl was coming out with the orders, and I said her that my order is late it was more than 5 minuets waiting only for two junior chicken burgers and the gave the other order with mine that was way behind me and way bigger than mine in quantity and the girl doesn't said me anything not even a single word. I am very disappointed with the service. If i had to wait 6 minutes to get my order I would have gone inside and order. Thankyou

I have been going to the McDonald's everyday for the past year to get to go break fast for me and my co worker I spend $12 and some change there every morning Monday - Friday on my way to work. Over the past year they have forgotten my extra bacon with my big breakfast more times than I can count Friday on 6/22/18 I called them to inform them that we needed to get this taken care of I understand mistakes happen but this is becoming a habit. Not only did they not put my extra bacon in my big breakfast they forgot my 2 hash browns that came with the 2 meals I got and they only have the parfaits every once in a while. You guys are the only yogurt I eat and I cant even get that because that McDonald's only has them once maybe twice a week if I'm lucky. I called the manager Friday he was very nice he said he will talk it over with his crew but he didn't even offer to replace it which was fine I just simply didn't want it to happen again. Monday rolls around and I go through the line to get my food and when I got to the office to eat, there was no extra bacon. I also checked my receipt and I was charged for it. I am simply sick of wasting money and not getting what I pay for. My name is Victoria Stone my phone number is [protected] and my email is victoria. lauren. [protected]@gmail.com. If you have any questions please feel free to contact me.

so my friends and I drove to Lake Tahoe from San Diego and we decided to go to Mc Donald there at 1034 emerald bay road. I made one mobile order on our way there and I paid using the card that was linked to my Mc donalds app(not my first time doing mobile order). When I got there to pick up the order, the cashier asked me If I paid and I said yes. So I got the order and then left. Two days after, when I logged into my bank account, I saw double charges. I called the number on the electronic receipt I received and told them what happened. I talked to the manager and she told me to just go back and get the refund if I still have the receipt. I said since it was a mobile order, I have the electronic receipt to my mailbox(in fact I received two receipts). I told her that it is impossible for me to go back because I just came back to San Diego. She answered well that's too bad, the only way u can get the refund is to come back. I don't think that's the right way to solve this issue. I should not be the one to hold the responsibility when they are the one who made the mistake.

I went through the drive through at the Amarillo sonny location and there were 2 or 3 cars in the parking lot and 2 in the drive though at 9:30 am and I was given the wrong meal. I don't live close to a mcdonalds so this was a treat and i get the wrong meal which I will not eat! I spent almost $4 on a sandwich and a drink and I didn't even get to enjoy it. They need to get their act together. terrible customer service and I couldnt even call to complain. I had to leave a message or email. ridiculous. this company has gone down hill! I worked in restaurants for many years and I usually can resolve a problem without having to contact corperate about it but they didn't even give me the opportunity. very disappointed!

Just left there tried to get a new pie and the night manager that was there because his relief hadn't showed up yet informed me that he wasn't worried about it and told me to come back after he's gone I don't know his name because he wasn't wearing a name tag felt like I was very disrespected here acted unprofessionally the pie was burnt I hadn't noticed until I got to work I Didn't even takea bite out of it it was the McDonald's on 291 & gudgell rd
Today is Wednesday the 27th about the pie on the 26th
And those were his exact words he said I'm not worried about it right now come back after I'm gone

Good Day

I am writing this with huge dissatisfaction on Mcdonalds services and their employees.
I visited Mcdonalds on R55 next to Foresthill at the garage.

That is the worst day of my life. It was late we requested for meals it was 5 of us hungry and we always thought McDonald's was a 24hour services.

We were assisted by Thabiso and a Lerato. They were so rude they were so mean they were so unhelpful.
They told us there was no food the stoves are off and there's nothing they can do.
They even told us we are welcomed to call McDonald's head office or even the founder that is not their problem.

That was very unprofessional conduct towards customers we really felt so small they even told us we can go with our cheap money .

This is unacceptable behaviour and conduct. I am writing this so that other people who have been treated like this can get justice.

McDonald's centurion R55 is the worst the staff members don't like their jobs I don't think they had proper training on customer service.

Their behaviour was the worst and the people was with were shock ed not only was I embarrassed but humiliated in front of my guests that I was purchasing food for.

The worst part was when Thabiso shut the drive through window in our face. We were just humiliated.

He left us there unattended and went to speak to his colleagues laughing at us.

What a day of extreme bad service.

Dissatisfied customer.

Regards
Lebo Mahlangu
[protected]

I orders a few breakfast items at around 12 am, when I returned home I realized my bacon egg and cheese busicut has one fourth (if that) of a piece of bacon. I would have rather them forget than to put the last piece of old bacon on there! I also got a large fries that was not even filled to the rim. I have been so displeased, it shouldn't matter what time I get my food, it should be fresh.

I went to mcdonalds on lunch brake purchase 2 mc chickens an went back to work to eat as i bit it, the mayo taste sour so i threw it away ate the second one half way threw tasted sour so i stopped baged both sandwichs up to take them back on my way i threw up none stop for a few minute when i went and spoke to them about it and inquired what happen i was not asked how am i feeling or helped in any way but gaven another 2 sandwichs that tasted the same and i demanded the sandwichs back for evidence and the denied me i asked to file a report the denied me the service.

Your store located at 14553 W Grand Ave, Surprise, AZ 85374 just served me though the drive thru a Big Mac that was cold, had gray lettuce and bun that were hard as a rock. I spit out my first bite, afraid that I would get sick. My wife's fillet-o-fish was ice cold as were our fries which were stale and greasy! Absolutely disgusting! WTF kind of managers/personnel are you hiring? My wife is heading back to the restaurant to get our money back. It's truly a shame that we do not have a decent McDonalds within 5 to 10 miles of our house! And you wonder why you are becoming the joke of the fast food industry. Try hiring decent employees and enforcing standards.

I am currently visiting the Flora, IL McDonalds at 19:15 on June 22, 2018. I am disgusted with the atmosphere. First 5 tables my son and I went to were dirty along with food crumbs. There is food on floor under the tables. We had to clean off our own table to eat. Even dead flies in window seals. 4 staff members standing around. Very, very unprofessional.

I went into McDonald's restaurant #4009 in Romulus MI this morning to get a drink and a muffin before work. There were two people together in front of me that was done ordering - the manager and I think the lead person was standing there laughing with them and joking while I waited. They must of know these 2 individuals because they let them come in the back and get their own food. Finally another lady came up and took my order at the other register. When I asked for the muffin they laughed and said the night shift didn't feel like making any so they don't have any to sell. I order my drink then went over to the fountain area to get it - while there the employees starting getting really loud and telling each other to get the person at the drive-thru window because they didn't feel like doing it - they kept calling each other the "N" word - this was very upsetting to me, they have no regard for customer service or how to act in public. If this is the type of people that McDonalds hires (remember the manager was doing this along with the others) then I will be very happy to go anywhere but McDonald's - the whole staff needs to have training or that restaurant needs to get a whole new staff

We I rdered a large cherry limeade slushie. When the employee handed it out the window it was a little over 3/4 of the way full. I ask her to please fill it and she said the slushie machine automatically shuts off. She didn't attempt to fill it up, She didn't even apologize and she did not get a manager to address my concerns. I feel as though if you purchase a drink it should at least be full when you get it.