On 10-8-2024 I took my 2016 Nissan Rogue to Meineke in Penn Hills, PA. for a state and emissions inspection. While there I was told the emissions machine was down. so, the mechanic had to drive it to another Meineke location. The service manager (Jay) received a call from his mechanic while he was at the other location and informed me that my vehicle failed emissions. When my car was brought back, Jay said it needs to be driven more to get the sensors up to code. He suggested driving different places, turning off the car and repeating this for a while, then come back on another day. They then pulled my vehicle in and started doing the state inspection. I was told the left front tie rod; ball joint was bad. I told him that I had just purchased a 4-wheel alignment 8-17-2024 at this location and passed with no sign of any front-end damage. I informed him and then produced paperwork from the Meineke shop that did the same work on 12-12-2022. He said let me talk to Joe who owns both Meineke shops. I go back on 10-14-2024 and emissions failed again. Jay said he would check for himself the front end. It now changed to the right sidewheel bearings. First of all, not even two years and the work that was done is now needed again, and when I got the 4-wheel alignment I should have been told of any damage. I don't think the alignment would have been successful. I don't know what they are trying to do, but I will never take my vehicle to any Meineke again. I know nothing will come of this and I do have all my paperwork involved.
Desired outcome: I would appreciate a response and honor the work. I should not have to pay again for Meineke's mistake or parts that were installed, Not even 2 years and the parts failed.
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Contact Meineke’s corporate customer service immediately and provide details of your visits to the Penn Hills location, including your alignment work from August 2024. Emphasize the conflicting information you received regarding the front-end issues and emissions failures. Demand an explanation for the sudden discrepancies and request a thorough review of the previous repairs, especially since the alignment should have flagged any damage. If they don’t provide a satisfactory resolution, consider disputing the charges and escalating the issue to local consumer protection agencies. Keep all documentation for reference.