Norauto’s earns a 1.0-star rating from 7 reviews, showing that the majority of vehicle owners are dissatisfied with automotive services.
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Second visit in 2 months also the last. Caused damage to my car ,denied responsibility. Ist time bad luck 2nd time incompetent.
Tracking adjustments broke rear suspension bolt denied it untill my insurance company spoke to them, what a change in attitude.
Second vist to fit a new tyre,. I swapped wheels around the day before to reduce work needed, they stripped security bolt key saying it was already stripped but I know it wasn't.
Recommendation: Keep well away.
Norauto Complaints 6
Reply from ComplaintsBoard
Air conditioning recharge at la flèche branch (sarthe france)
I had made a reservation for our air con to be recharged on Friday 16th August @9am .when I made the appointment I supplied all the information including phone number and email address. I arrived well before the time as your branch states it opens at 8.30 . The key holder arrived at 9.30 .obviously I went in as soon as the door was opened . When I gave my name and key , before the person even looked at the computer she told me they do not have a technician and the appointment was cancelled. So were obviously aware of the problem.No one bothered to contact me by any way
I traveled over 50 miles for this and wasted most of the morning which I believe you are responsible for .The level of professionalism shown by your company is astonishing sadly in a negative way
UPDATED
Branch address: Parc De La Monnerie, Face C.C Leclerc, 72200 La Flèche, France
The date: 16th August 2024
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If you also have an idea of the desired outcome you'd like from Norauto, that would be helpful too.
0387/031307 and 0997 cif 924107929
Good day , I visited Norauto service @ 27/02/24 . During my travel from Poland to Portugal I noticed my car was overheating . My intention was to do diagnostic just to get an idea what is going on . During diagnostic i was told that issue is caused by dirty cooling liquid and broken thermostat and was asked if I want to carry on with repair and ensured I...
honouring a guarantee
I purchased a new battery for my Ford Fiesta (registration no. 6727 GRJ) on 02/07/2018. The cost was €107. I was pleased the the battery had a 3 year guarantee. The battery failed ie. I could not start the car, on 29/12/2019. Via my insurance company a mechanic came to my assistance and I was able to drive to Norauto in Miramar to claim a replacement for...
Read full review of NorautoIs Norauto Legit?
Norauto earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Norauto. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Norauto.fr has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Norauto.fr you are considering visiting, which is associated with Norauto, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Norauto website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Norauto has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Norauto protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Norauto. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
4 months waiting for a part.
I had my Scooter, Norauto Classic 125 Matricula 2452HZR, towed to Norauto On the 2nd August 2019 as the Junta de culata broke. I chose Norauto as this is from who the Scooter is made so I assumed they would have parts and/or be able to fix it quickly as it is their brand. It is now the 26th of November almost 4 months later and I am still waiting. I have...
instructions for repairs - vehicle ev 627 yr
I made a reservation for 1000 for my car to be fitted with two new tyres. I also asked, in writing in english and in french (see attachment) to have a small lamp on the front left side fo the car repalced. This had been a reason to fail the Controle Technique, which was due to be repeated at 1400 that day some 20 miles away. The work took longer than planned (90mins) and when I paid i was just pleased to get the car back to drive to the test centre. When I got to the test centre, the inspector was quite annoyed that the car had been resubmitted with the same fault. As a result, the car has the same problem. Norauto just ignored my request. This also made me look stupid at the CT later that day. I agree I should have checked but as the car came back late, I was in a hurry. I second visit to the CT costs 30 euro and 2hrs of my time.
goodyear vector 4 seasons tyre (215x60xr16 - 99v) update not notice and
In sep last year I had 4 new tyres fitted to my car in Norauto Bergerac. 10 days ago it failed the Control Techique as the incorrect sized tyres had been fitted. (They fitted 215x65xR16 in error). Norauto agreed to change them with Goodyear tyres of the correct size and I had to pay an extra 64 euro difference in price. I took it back to Miramont CT centre...
Overview of Norauto complaint handling
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Norauto Contacts
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Norauto phone numbers+33 820 858 585+33 820 858 585Click up if you have successfully reached Norauto by calling +33 820 858 585 phone number 0 0 users reported that they have successfully reached Norauto by calling +33 820 858 585 phone number Click down if you have unsuccessfully reached Norauto by calling +33 820 858 585 phone number 0 0 users reported that they have UNsuccessfully reached Norauto by calling +33 820 858 585 phone numberFrance+40 225 151 002+40 225 151 002Click up if you have successfully reached Norauto by calling +40 225 151 002 phone number 0 0 users reported that they have successfully reached Norauto by calling +40 225 151 002 phone number Click down if you have unsuccessfully reached Norauto by calling +40 225 151 002 phone number 0 0 users reported that they have UNsuccessfully reached Norauto by calling +40 225 151 002 phone numberPoland+54 114 699 8900+54 114 699 8900Click up if you have successfully reached Norauto by calling +54 114 699 8900 phone number 0 0 users reported that they have successfully reached Norauto by calling +54 114 699 8900 phone number Click down if you have unsuccessfully reached Norauto by calling +54 114 699 8900 phone number 0 0 users reported that they have UNsuccessfully reached Norauto by calling +54 114 699 8900 phone numberArgentina
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Norauto emailscallcenter@norauto.fr100%Confidence score: 100%Supportvosdonneespersonnelles@norauto.fr91%Confidence score: 91%sconso@norauto.fr89%Confidence score: 89%
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Norauto address511/589 rue des Seringats, Sainghin-en-Mélantois, 59262, France
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Norauto social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 03, 2024
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