Meineke Car Care Center review: Refund on brake work

To Whom It May Concern:

My name is CarolAnn Marsh. I drive a 2015 Subaru Forester, and beginning in the middle of June, 2024, I was experiencing a pulsating when I applied my brakes. In the past, I frequented Meineke in Derry, NH and was very pleased with the service. Living in Epping, NH, the closest Meineke is located in Seabrook, NH, so I made an appointment for July 5, 2024 at 8:30 a.m. to have them check my brakes.

They determined I needed front pads and rotors and a cabin filter. My invoice is attached. The technician test drove my car and said I was "good to go.” I was there for 6 hours, as I wasn’t able to leave there until 2:30 p.m.

Within a few weeks, the pulsating was getting worse, and on Sunday, July 28th, coming off the highway I smelled burning while braking. I was near The Performance Place, LLC in Hooksett, NH, so I drove there to see what was the problem. They found the problems with the brakes, and the owner, Alicia Innis, included her comments in the attached invoice. While in the midst of having my brakes fixed by The Performance Place, I decided to contact Meineke in Seabrook and spoke to Tom. Both Alicia and I explained the issues with the brakes and calipers, and Tom responded,"If the vehicle is not here, I can’t help you." We explained I couldn't drive my car to Seabrook for fear of fire.

Besides having to pay for the job to be done again, the lack of care during my initial visit to Meineke is not up to the standards I received in the past. When I left there, I was an accident waiting to happen. Then to have no acknowledgment of any responsibility for Meineke’s missing the other problems, is worthy of your attention.

I am requesting a refund of $582.50 that I paid Meinecke for the same work I needed redone three weeks later. I think it’s the least I can expect, considering the danger I now realize I and my family were in.

Hope to hear from you soon.

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