Melaleuca
Reviews and Complaints

(Wah!) Not every single item you use will work perfectly for every type of stain. If you are so disatisfied, contact the company (you don't need the receipt), get a refund and go back to whatever product (apparently sent from heaven) you were previously using.

I've had no problem with the product.

Melaleuca does not sale Lysol for 26 dollars, thats is not real, be honest, Lysol is made by Proctor and Gamble.
second, FDA dont work with natural products, only with doctors prescriptions drugs, becaause the third cause of dead in america is prescriptions drugs, thas why FDA its checking the ingredients.

Melaleuca vitamins are the best, you can try it for 90 days, if you don feel the diference, will got your money back.

If this is such a bad company then why do the have an (A) rating with the BBB? Seems like these are just bogus complaints with no real basis of truth.

I think this complaint is all a bunch of crap. For those of you who have actually taken the time to read this far into this website please notice that most of these are just copied and reprinted several times under several different email addresses. They may be slightly changed but this is just someone who is vicious and has nothing better to do than to try to influence a stranger with their twisted stories.

FYI

The FDA does not approve vitamins or supplements of any kind. They are expensive, yes.
FDA approval means jack squat these days. Corporate interests own the FDA. Sorry about your bad experience.

One day after signing up, I learned on the internet what a scam this was. following their instructions I sent a certified letter, FAX and email to cancel. After reading many of the online complaints I tried to cover all bases. On November 22, 2008 I wrote:

"Please cancel my agreement made via internet on Friday November 21, 2008. Please cancel all and any agreements including but not limited to the three that were on the webpage. Cancel any orders, cancel any kits even though I did not make any orders or order anything, please cancel anything and everything that would have to do with me being a buyer, consumer, distributor, member or any other terminology used by your company. To clarify further, I cancel any type of agreement I could have with your company and do not authorize any charges to my credit card. Reason: Research of your company was negative."

Everything seemed OK and surprise - only in March, 2009 a charge showed up (were they hoping I wouldn't notice?) I disputed it with the credit card company and it was reversed. Now in April the same thing. the credit card company got them on a three way call and after reading the content of my letter they said I failed to cancel on their website! The credit card company ate the cost as Melaleuca refused. I agreed with the credit card rep to go online and cancel according to the instructions we were given on the conference call. Guess what? there is no cancel instructions.

finally I was able to cancel at http://myaccount.itapp.net/mymelaleuca/cancel
Real easy to find huh? Even though we were told we could just go to the melaleuca site and easily find the cancelation instructions.

What a scam!

ACDof3, You must have 75 points to be an active Director. There is no way to get 75 points from Melaleuca for less than $80.00 so for you to say you were a Director and then to say they took out $61.50? Sorry, your numbers are not adding up.

I agree with NLR, in our experience Melaleuca refunds very quickly and is fast to help whenever they can.

Melaleuca will give you your money back for any product that you dont want used or unused.
I find it hard to beleive that they wouldnt refund the money for your backup order as I have cancelled in the past and got a backup order, called and they told me to send the order back and refunded my money.
Not to mention that the backup order is stuff that you would have used anyways, keep it, use the products. They wont be sending any more, after you cancel your account.
And ferther more, if you cant afford to have your order and insurance payment come out at the same time...maybe leaving the business was a mistake.

I think this complaint is all a bunch of crap. For those of you who have actually taken the time to read this far into this website please notice that most of these are just copied and reprinted several times under several different email addresses. They may be slightly changed but this is just someone who is vicious and has nothing better to do than to try to influence a stranger with their twisted stories.

I was a member of Melaleuca for a year but found in order to keep my director title I was spending more money than I was making each month and also found it dificult to order 70 points each month so with our finance the way they are now I decided it would be best to cancel my memership. I followed the rules sent a letter in writing an email and a phone call but still Melaleuca sent a "backup order" charging my depit card $61.50 causing our bank account to be overdrawn and our insurance payment to bounce and of course our bank charged us fees. I have called email and wrote Melaleuca on this issue over and over again and no one will help I even sent the "backup order" back unopened products untouched and Melaleuca still will not refund us our money they can't even take the time to speak with me or send a letter.

Stories like these keep bringingme back to the same point of peopl eneeding to take personal responsibility for what they are signing up for and agreeing to.

Patty and lulu, Im sorry you werent told the entire process. If you need a mentor in this business that values full disclosure and truly will help you to your goals, let me know...

http://marksproductsurvey.com

well, I've delt with melaleuca and yes they don't mentioned to you thay you need to mail out a letter! well i mailed that out! personally i liked the products only, problems is over priced! They do mentioned if you dont make your monthly order then you will be sent a back up order that is totally, is not what you want! and you can always change it! Not only that dont ever deal with annie carter! they also promote the work at home united program witch is so funny! because the whole training process all they say is you dont do anything just gather a list and and follow was scripted and convinced them to take a call with you ! and thats how they get you!
after, they also said that you will be with some kind of mentor! which never happened! no process was done..
meleleuca is fine.. just have to be careful and read everything and ask the questions to the right people!
JUST DONT DO THE BUSINESS ! WORK AT HOME UNITED!

I am not a Melaleuca customer. I am on this website because my roommate recently became persuaded to be a "director" and I wanted to do some research before deciding whether or not to help her out and become a member. So far the comments have been very disturbing about how difficult it is to quit Melaleuca after becoming a member. I have seen several very positive experiences, but I've also seen the same story repeated dozens of times about how hard it is to extract yourself if you feel like Melaleuca is not for you. Whenever the lady that signed my roommate up comes over to our house, I feel extremely awkward when they talk about Melaleuca. It's like a little weird cult that I am not a part of. I was invited to the same party my roommate was but thankfully did not go. My roomie just wanted to try their products and does not have an interest in being a director; however, the lady keeps pressuring her to hold parties and sell the idea of Melaleuca on other people. I feel their products are probably good products, I just don't appreciate the pressure this chic is putting on my roommate and I to be a part of this company. If it was so great, wouldn't we want to try it without being pressured? Just sayin.

I'm glad I have read a lot of these posts. Actually I was duped into listening to an hour long presentation of this company. A friend of mine, who is obviously a rep, told me he had been starting up a business and wanted to know if I wanted to sit in on his webcast to find out more information on health and wellness. I thought I was just going to sit in on listening to things about changing someones overall health, etc..
I get in on this "conference call" to realize it's not a "webcast" with a bunch of people listening to his whole business, but a 3 way call while I view a power point type presentation online and he doesn't even actually talk at all, it's some other lady who he called on 3-way who must have gotten him into this business. So right off the bat, I was never told I was going to be listening to an hour long presentation on a company called Melaleuca, let alone that I was going to be asked to buy anything. That in itself is pretty misleading to me.

Then behold this conversation in which we start off with some 6 minute youtube video from the CEO of this company, and starting off talking about what products I use and what would be beneficial for me and my family..I kinda began to get the idea, I was going to be asked to buy stuff. Although the information given to me was very informative and some information I didn't know before this, I should have been alerted that this was going to be the case from the get-go.

Afterward, I was asked if I wanted to buy into being a customer or as a rep, and of course, since I already have a high powered job, I was not interested in making extra money, so I said possibly a customer. They went on to talk about how easy ordering was, how much of a convenience it was to have the products shipped to your home instead of having to venture out shopping, how beneficial the products were and how safe for your family, etc..And I was told something about a point system, but they never fully explained to me that in signing up you would be monthly contracted to spending so much money or else it would be charged anyways. They did say something about a back-up order to make, but I didn't know that was why. I just thought it meant something about if you forgot products, or if you wanted to keep track of products you liked. Nothing was fully explained to me. Now everyone can say, you just had a bad sales rep in my case, and you'd probably be right, but if this is the case, I see from all the things I read online about customers have bad experiences, have had the same bad reps who did not give them the proper details, which sounds like a good majority of reps are corrupt and do not care about getting the proper information out there. So why isn't that company making sure it's reps are giving them a good name since this company is suppose to be built on a word of mouth type campaign and marketing gimmick? I mean, you'd think from all the complaints that have arose from angry customers, that if this was in fact not a scam, they'd be doing more to ensure that their reps were not doing things to bring this companies integrity down.
I, fortunately, decided it wasn't for me, and did not sign up, but what about all the unfortunate people who have by these people, who everyone else seems to call bad reps, and cannot seem to get out of the deal no matter how many times they've tried. Something stinks whether you people want to admit it or not. And if it isn't Melaleuca stinking than they should try harder to make sure their word of mouth wellness company is being promoted and represented by people who will only shed good light on their company. Seems like a pretty easy concept to me, but it sounds like this company is more interested in money than they integrity of their company.

I have not had any problem with customer service for any issue I have had. However if your not able to cancel regardless of the reasons, simply cancel the card or account that is linked to Melaleuca. That will 100% fix the situation.

For those who just can't seem to follow instructions and feel the products will continue to come, close the credit card or bank account linked to Melaleuca. Da!
Personally I have witnessed Melaleuca customer service solve any issue that I have had.

I think this complaint is all a bunch of crap. For those of you who have actually taken the time to read this far into this website please notice that most of these are just copied and reprinted several times under several different email addresses. They may be slightly changed but this is just someone who is vicious and has nothing better to do than to try to influence a stranger with their twisted stories.

All you guys are ###s, melaleuca is the best thing. dumb***es

Thanks for the info. I also found out that Melaleuca:
Not only is their makeup loaded with Parabens, but they put dimethicone in almost all of their personal care lines. (Dimethicone is synthetic emollient that is a known tumor promoters and accumulates in the liver and lymph nodes.

It is also non-biodegradable, causing negative environmental impact) There is formaldehyde in the childrens line. While formaldehyde is wonderful for persevering cadavers, I would prefer to not have that absorbed into my child's skin! There are xenoestrogens in their Body Satin line. Anything that is absorbed into the skin is 10 times that of an oral dose.

Anyone can cancel any month when you send a resignation letter BY MAIL. The company must receive the letter by the 25th of any month. It is my understanding that the company does not accept a fax for resignation purposes because they need an actual signature.

I was with Melaleuca for a couple of months and realized this wasn't for me. I sent them a notoarized cancellation letter and then canceled my credit card because I was warned that Melaleuca would continue to keep you stuck with them by shipping and charging you stuff you didn't order. WELL WHAT DO YOU KNOW! ITS TRUE!

After notarized hand written cancelation letter and canceled credit card I get confirmation a few days later saying they have recieved cancellation. Then a few days after that I get a email saying products have been shipped. WHY DID THEY DO THAT, THERES NO WAY TO CHARGE ME!

The crap arrived and then came the phone calls crying for there $72 bucks I told them send me the money and I would ship it back because I DIDN'T ORDER THIS! She said there policy was that I ship it back at my expense and she would credit my account. Fine whatever to get you people off of me, so I sent them there stuff back via priority mail with signature confirmatin.

And you know what these extortionist are still call wanting another $7 bucks and change to officially close the acount. PEOPLE STAY THE HECK AWAY!

I have all emails and confirmations to verify everyting I went through.

I didn't even have a contract with Melaleuca, and after one order they continued to send me products...depsite a fax explicitly stating I wanted no more products and no further charges to my credit card. Now I've filed a complaint with the Better Business Bureau, and I strongly suggest anyone else with these problems do the same!

Hi Melaleuca is a good Business to have my business has been good http://getthewealth.net it you have any question about the company. go to my site and email me ...

Your customer account number is ALWAYS on your invoice each and every month on the top left of the page.

The information to cancel is located just to the right of where you sign the agreement in a big box in bold. It's also in the back of the page that explains the membership (all the details is half a page long) in bold also.

Fraud, Scam or whatever people say really doesn’t matter. Or maybe, people don’t read the “out clause” or terms and conditions before signing their name on the dotted line. It does not matter. Here are the Facts about Melaleuca, they sold over a BILLION DOLLARS last year worth of products, so people must like their products, right? Nowadays, no matter what business you go into, it’s products, products, products.

Pyramid systems have been outlawed in the US a long time ago and they don’t even sell any products at all. Melaleuca has over 350 products. Don’t let people mislead you; this is NOT MLM or no “break aways.” Melaleuca works because they don’t advertise and don’t have any distributors (buy products to sell). All we do is word of mouth advertising, you like the product you share it! In turn, we are paid just for referring people to Melaleuca and helping them register and that’s it! The savings in advertising is their revenue sharing program, simple. We have no inventory control, no billing, no carrying of products. We are paid on immediate commissions with several tiers of bonuses and handsome residual income, how GREAT is that!

This is not a lottery, people work at it. If you can find a system that will make you money without working for it, let me know, I’m interested. They have paid out over 2.8 Billion in commissions to regular people out there in the past 27 yrs. What is really great about Melaleuca is they genuinely want to HELP. This is Very Rare for a corporate identity. Helping people better their health; getting them out of debt; having a good personal life and preserving our environment for our children, is that a BAD goal to have?

This is more than a business for most of us. You really have to experience Melaleuca, and when you do, you too would fall in love with them, just like the more than 850 thousand families that have joined them. Sorry, but it’s hard to find sad story’s telling lies here. What you will find are people’s experiences in how lives have changed because of Melaleuca. If you have time, take a peek at this http://youtu.be/F3FewVDiFkw

A Successful Melaleuca breeds successful people and it’s not too late to team up with us. If you want to succeed and willing to work and if you think you are coachable, “We Will Help” because Melaleuca wants us to. We are just starting, when a laid off woman made about $ 84, 000 in less than a year, you know it works.

Facts are facts but if you have more questions, give me a call anytime; Tony [protected]. If NOT, then, Good Luck on your travels and I hope you find contentment!

I've cancelled twice before and am in for my third time. You want out you just download the form fax it in and your done. Both times I was cancelled the same day I faxed it in. I'm sorry this is such a giant chore that you find it impossible.

It is WRONG for them to make it so impossible to cancel your subscription. PERIOD.

I was a Melaleuca rep for a short period of time and had to, due to circumstances, give it up. I miss the products like crazy. There is nothingout there on the market that compares either in quality or price. It is made very clear what the process is and how your cc is charged. This should not be a suprise to anyone unless YOU'RE not listening to what the rep is telling you. So many people get involved with things and then are suprised when what they were told comes to fruition. People need to pay attention and read the information you're given. I am very seriously thinking about getting back into it. I have yet to find a stain spray or laundry detergent that works even half as well.

Well, seems so much anger but no one taking responsibility...

When you join you AUTHORIZE Melaleuca to charge you CC and send you a backup order. Some may say that is wrong but I know of one Melaleuca member who forgot to order one month and had so much fun getting the box (not knowing what to expect) he didn't order on purpose for 18 months, having fun each month seeing what was sent. The company knows their products last and last so they make sure you get different things each month so you don't end up with a back log.

I wonder if the people with these negative comments are being really fair to the company and true to their experiences. This company would not have been around so long with such an outstanding track record if the pattern was as described in some of these negative comments.

Either way, blessings and wellness to all.

I know of several people that have canceled their "preffered" status with Melaleuca and had NO PROBLEM in doing it. ( kind of a bummer losing them ) but it wasn't for them. The 35 point commitment that was agreed to is not a rip/off, it's actually DESIGNED specifically to save you money.
Even the most frugal of people have to agree that spending $50-$60 dollars a month to have safer and in most cases more effective productS in there home is much better than spending $100-$300 dollars on less effective product each month.
If you were to take an honest look at what you are really spending on (ALL) of these products you would realize that THERE REALLY IS NO WAY TO FIND A BETTER BUSINESS OR PRODUCT!

If you want to save money and get great products contact me thru my website
http://backdoorgroup.webs.com/contact.htm

Since Melaleuca depends on people to market directly to others, you will always have the potential of people not explaining how it works properly. I'm pretty sure every compaint i have ever seen online can be traced back to an original person presenting it wrong in the first place, not a fult of the company.

You get a lot of benifits from being a committed monthly customer and by singing up, you are indeed committing to 35 points of product a month. When I enroll people, believe me, they are very clear on that. I have then repeat it back to me a couple times as we go to be sure they grasp it even.

It's not the "deep dark secret" that people on here try to make it out to be, it's simply what Melaleuca requires if you are going to be "Preferred" and get all the benifits of that. My family stuggles to stay under 200 points a month for goodness sakes, 35 is childsplay if you indeed do switch stores like you are agreeing to do.

When you commit to the monthly minimum, they respond by giving you discounts and loads of other nice benifits. Unfortunately, some people dont disclose this properly in the presentation and people sign up with the wrong impression. Then when they don't order like they leagally agreed to do, they do get the automatic order and Melaleuca (like any other company on earth) charges for their product.

This creates the situations you read about on here.

As with anything in life, there are great honest people haveing wonderful success with Melaleuca. Saddly, there are also people who like to cut corners and not explain things fully.

I can't control anyone else but I can assure everyone reading that if you enroll in Melaleuca, and you read everything in your business kit from start to finish, and you do things to the letter as the company lays it out for you to do, you will indeed be very sucessful.

Melaleuca must be judged on what it laims itself to be, if I can help in that process for you, I'd be happy to.

Mark
markloribusiness at gmail dot com

If you read all the complaints on Melaleuca carefully, they are not about sending the wrong items or sending to the wrong addresses, etc. The complaints here and other places online are mostly about unauthorized credit card charges, their autoship program and how hard it is to close an account.

Melaleuca makes you jump through hoops to cancel an account. If they happily allow electronic signature when signing up to be a Preferred Member, why can't they accept electronic signature when you want to close your account? Why make it SO hard to cancel an account? You have to call, fax and/or mail your signed letter by the 25th of the month to close an account. They also make it hard to send the items back. The following complaint sums it up well:
Melaleuca — difficult to cancel auto shipments
Obviously, Melaleuca does this on purpose to delay the process of cancellation, so they can suck more money out of their customers. They may have some great products (though it can be expensive to folks like myself who is frugal). However, I agree their business side is not very ethical. To be fair, I don't think Melaleuca is a pyramid scheme. It is a legit MLM company. However, I think their stuff can be a rip-off.

What low costs? Melaleuca first of all is kind of expensive, if you consider those people that count their pennies like my self Meleleuca products are not cheap you have to be honest too you know. And based upon of what I read on this site and other sites as well, Melaleuca's method of doing business regarding credit card charges without a warning to your account is unacceptable and bad business; furthermore, not only making credit card charges without a warning, but making it difficult for people to cancel their account and get thier money back sending them into a wild goose chase having them make phone calls and faxes (that in some cases they don't recieve) while still charging your account and sending unwanted items to your home. That's all just bad business, or just a bad experience.

My sister in-law has exchanged 2 different items in the short time she has been with this company(few months), on both occasions shipping was free for the replacement items and they didn't require her to send back the unwanted items. One of the exchanges was an acne product that was to strong for her, they sent a different product and gave her a refund. She gave the unwanted acne creme to her brother(which has severe acne) and he had extremely favorable results in just days. 2 BANGS FOR $0 BUCKS... THAT DOESN'T SOUND LIKE A COMPANY THAT IS HARD TO DEAL WITH! Unlike the majority these days with awful CUSTOMER SERVICE, I'm lucky to get a correct order from the drive thru 75% of the time.

Kelk, I agree... I actually had a gal tell me privately that she went to boards like this and posted anti-melaleuca stories because she was mad at her boyfriend who was doing well with it.

It's sad that people make up stuff like this.

This is copied! Different headline but same complaint...how stupid!

Customer care with Melaleuca is one of the reasons I have been a happy customer for 6years. They are always happy and helpful. I have never had a bad experience with them.
www.bizness4you.com

I think this complaint is all a bunch of crap. For those of you who have actually taken the time to read this far into this website please notice that most of these are just copied and reprinted several times under several different email addresses. They may be slightly changed but this is just someone who is vicious and has nothing better to do than to try to influence a stranger with their twisted stories.

I have been a customer for over 5 years and have called the company on a few occasions with a complaint about a product, generally the packaging or something spilling while shipped. The customer service representatives have ALWAY bent over backwards to make a mends or find an amicable solution. They in my opinion have always been way more generous that I expected or required. Customer service with Melaleuca is top notch, always above and beyond.

I have a hard time believing this because in many years with melaleuca I have never so much as ran into a person in a bad mood there, let alone someone unwilling to help.

Theres clearly a lot more to this story than meets the eye.

I have been with Melaleuca for 3 years now, and have never known them to refuse a customer request unless it the customer was being unreasonable and/or requesting something that would have caused a policy violation if granted. Melaleuca is pro-customer and pro-business builder, but it will never compromise on principles. Some customer requests can not be granted; all companies have that discretion.

Most call centre staff would not refer a customer directly to a Manager, but rather the next in command in the hierarchy, like a team lead or supervisor.

If you could be more specific as to the nature of your complaint or problem, perhaps we could be able to judge if the company was unfair or not.

What about, if this is true, the alleged scams about not seeing the contract, or not being able to cancel the contract. Those are no-nos. I wouldn't sign or agree in any way, unless I saw it first. Also, I don't trust distance nor close business relationships without some kind of contract, should it be required. Common sense and do some kind of business law studying (I took a class, at least I'm a step ahead).
So, there's competition? Oh, I'm looking for that business without much competition. I'm going to use my MARKETING (15 years') experience to briefly research Google to find out how many people are searching for malaleuca, or the other product names that may show up.
The way I was contacted? Someone saw my resume. Is that how it's done?
I'm off to research and be more than neutral when I'm done. Thanks for reading. Hope I made some common sense.
nettie at emarketme com

I agree that there are complainers all over the place, no matter what the topic. Anyone who actually takes the time to try the Melaleuca products and to compare them to the competition will quickly discover the difference in quality and performance. The people who complain either did not actually try the products, they did not read their membership literature that they received when they joined, or they did not follow the instructions. Notice that of the thousands and thousands of happy Melaleuca customers, there arevery few complaints, and those few complaints are usually from new people who did not thoroughly understand what is at their fingertips. They should start by carefully watching the "Delivering Wellness" DVD, and then try the products themselves, before getting so critical and jumping to conclusions with insufficient knowledge.

YEAY!|! Melaleuca Rocks!

Hi Melaleuca is a good Business to have my business has been good http://getthewealth.net it you have any question about the company. go to my site and email me ...

I agree with what you have said. I love Melaleuca, and cant seem to find very many positive thing to be said about them. Regardless of what everyone else seems to say, I have had a wonderful experience, and foresee my future with Melaleuca to be a very bright one. I am looking forward to meeting more positive people like yourself. I hope that you are having a wonderful day and continue to have wonderful days.

Thank you for this post and I 100% agree with you. Your experience is all in what you give it. If you do your research on a company and explore what YOU are looking to get out of the company and then put for the honest EFFORT that is required to be successful, how can you loose? If you do, well than generally you only have yourself to blame. No company is perfect, but Melaleuca surly has a good handle on what is most important in life, the business JUST happens.

I agree, look at some of the other businesses. Most have complaints and you never see a board with the positive experiences. There are people in this company that do push too hard but for the majority of the people there are those that are truly concerned with the environment. I have not heard on complaint from anyone that we deal with that has tried and even left Melaleuca for their own personal reasons. Not one person has had to go through these hoops as described, nor have they been cajoled by Customer service to answer question.

People don't understand. If you have a bad attitude with customer service reps it makes their job harder and their attitude just reflects yours.

I have been with Melaleuca for over 13 years. I have around 700 families in my organization. Our company grew by nearly half a million this year alone and it's only April. We keep 96.3% of every new member that joins because they love our company and products. Some people make mistakes, drop the ball and look for someone else to blame. It's their nature, sad as it is. It is not hard to terminate a membership with Melaleuca. They won the Blue Torch Award with the Better Business Bureau for having strong customer service. The truth is good enough. Lies won't slow us down.

if this is a complaint board then why are people who love this company on this website? why would you google complaints about your beloved company? instead of sitting here bashing people who have had a bad experience, which is what this board and website is for, get back to promoting your overpriced hoax of a product. looks to me like the people dogging the complaints work for melaleuca and are trying very hard to prove people wrong to save their company name. are you the same people that call and harrass about money and cancellations? sounds to me like this company is hounding people for money constantly and pressures you into ordering more stuff. last time i checked walmart doesn't call me or harrass me to shop at their store when i don't need anything.

My wife got scammed into signing up for this after a so called “friend” saw her on Face book. She no sooner said hi when she was cajoling her into joining this pyramid scheme. That’s how they make their money, signing as many people as they can. Besides having outrageous prices ($26 for nothing more that a 16oz. bottle of glorified Lysol, or over $70 a month for their non FDA approved vitamins, $20 for 10 breakfast bars), when inquiring how to get out of this scheme, I got hassled by a snotty saleslady ("Director') out of Blaine, MN. (initials S.W.)who called the cops on me for asking honest questions about how to quit which she wouldn’t answer! Plus they automatically charge your credit card a $60 minimum a month even if you don’t order anything. They just pick out some crap and send it. From what I read on other posts, it's very difficult to quit this pyramid scheme, having to send them certified letters and hoping it reaches the right people.

I would definitely steer clear of this outfit.

I have been in Melaleuca for 17 years, and I am an average customer, who gets a liile bit back every month. I have had numerous customers in which I have helped them open a melaleuca
account, and have never had trouble with people cancelling their accounts. I once even had someone get reimbursed for the initial membership kit after 9 months. yes Melaleuca gave them back their money for the kit after 9 months. Now that was many years ago and I know that is not the policy anymore, but you can cancle anything and get your money back. I also had someone who cancelled but they faxed it in too late in the month, so they got the order and was charged. We called melaleuca and arranged to send it back and the credit card was reimbursed. MELALEUCA is a fine reputable company, 26 years old and is one of the safest honest and ethical home based direct marketing companies out there. Melaleuca is an honset and ethical company. Consider this: these comments are posted on this site called complaint board. Complaint board is a dot com company, that it appears to me sells ads. I just joined an hour ago so this site is new to me. The ads that you may click from this site that everyone is complaining from may lead you to companies that at are real scams or have bad products, would never ever make it to be a 26 year old company or have the fine leadership that the Melaleuca company has.

Melaleuca is about the farthest thiing from a pyramid scheme that there is... first of all pyramids are illigal schemes that very often involve no product at all.. second of all it is a great company that has won awards from the BBB and others. I have been a happy customer with Melaleuca for three years and I work with the Motivated Moms team. We ALWAYS show everyone a full presentation and give them all the information before they sign up. Also, you have to fill out and sign three different forms during the enrollment process so you would have known exactly what you were signing up for and it is all verified to make sure you understand. Not only that but we do not sell any products, we use them in our homes because they are safer for our homes and families and the environment and they are awesome and much better quality and we save money! Plus its a great way to build a residul income without ANY SELLING...But is is real work.. you cant join and do nothing adn expect a pay check .. this isnt a get rich quick.. its a work hard and earn your pay...and its worth it... I have received a paycheck every month since I became a customer!
Also you are already shopping somewhere each month... are you not already buying shampoo and cleaners and vitamins somewhere? why not buy ones that are non toxic and that actually work...? They do not take money from anyones account each month.. they take payment that you authorize for the products that you personally order.. you dont ever have to stock inventory ...AND you can quit at any time, you have no contract and the customer service is great, so if its not for you send in a letter and request to cancel.. that's it... honeslty people need to be educated about things and not spout off about things they dont understand...
I have also never had an issue with customre service.. everything is a 100% money bakc guarentee!
If you want to learn more about this and hear the truth checkout www.jennsmotivatedmoms.com

I work for a pyramid scheme and I am at the top. I own the company! And to tell you the truth I am looking forward to being part of the Melaleuca team. I agree that not everyone will be happy with every product they purchase but you can always buy something different. When you go to Cub and get a stale loaf of bread do you go on line and tell everyone that Cub is evil? No, you go back to cub and return the bread or just throw it out to the birds. Look at what we spend in this country on junk, millions every day on product that have ingredients in them that you can't pronounce. Going green and being environmentally safe is on every label and you don't even know who the company is. Do you really know what works and what dont? Try washing your clothes without soap once, they still come clean so do you really need the soap? the dryer sheets make them smell go so what do you do? Life is about choices, you make them or you don't. If I don't like the company I will walk away, if I like it I'll stick around, byt I sure in the hell won't listen to some nut case who bought a tube of tooth paste and didn't see immediate results from a lifetime of coffeee drink stains.
Form your own opinions, try different things in life, be yourself, if you are worried about what people think about what you are doing don't tell them, and don't [censor] because you didn't make one million by signing up with a company in your first month. the people who helped me out are really people, I know them and I trust them, sweet, down to earth family people who are only trying to make life a little bit better and a little bit easier.
All you nay-sayers, when I see you on the road with your sign I'll have some extra change for ya.

The guy that placed the complaint is so lost and off base. Firt of all the I think he is talking about a different company or can't read. Their vitamins are $19.99. I have been a customer for years and that is exactly what I pay. Secondly, the company has an A rating with the BBB so it is not a scam. They have been endorsed by the US Chamber of Commerce and CNN. Their products are concentrate so I save money over WalMart. I wouldn't shop any where else!

This is the "complaints board", not the "mix your opinion with half truths to discredit a good company out of personal retaliation" board. I support a site like this but rrobinett, you are no different than the many posters on here who try to say their bank tried to steal from them by charging an NSF fee when in reality, they simply overdrew their account and the bank did nothing remotely wrong at all.

You claim to be in eCommerce yet you don't know that everyone from airlines to shipping companies charge you fuel surcharges? You keep changing the amount you "have to spend" from $60, $70 and even over $80 in one of your posts when the fact is Melaleuca's back up order is $50.49 and has been that for years and years now.

You keep trying to infer shady or dishonest dealings to potential new customers with comments like how hard it is to find the customer ID number when in reality it's plainly listed in the "my account" portion of your free online account. It is also clearly printed on every product invoice, plus it is always available by calling and asking for it.

You infer information might be unsafe yet again this is unfounded. In 25 years Melaleuca has never lost so much as a single credit card number or social security number. To the best of my personal knowledge, no bank can make that claim. In fact, most of Melaleuca's employees don't even have access to that information, let alone myself or anyone else. When your information is entered there, it turns into stars on the screen of the person entering it.

I asked for a Customer ID number because a lot of your basic information is wrong. Your amounts, your claims about company policy, just lots of incorrect information leading me to believe you have a hidden agenda and since I think the average person reading this wouldn't know your info is wrong, it becomes a fairness issue that some accountability is introduced to your claims.

You don't like them and you don't want anyone else to join them. We get it. That doesn't change the fact that you simply refuse to take personal responsibility for misleading Melaleuca into thinking you wanted their products. You contacted Melaleuca after talking to someone about them. You entered into an agreement to buy their products and they entered into the same agreement to ship you exactly what you asked for in good faith believing you were honest and sincere.

They are human and certainly make mistakes. No one would ever claim any company on earth is flawless 100% of the time, but you didn't have to sign up. You could have said no. You could have explained to the person who introduced you that you were uneasy or at least needed more information. You did none of those things.

If your issue is that you didn't know what you were getting into, how is that not ultimately your responsibility? It's YOUR account with Melaleuca for Heaven's sake. It's your responsibility to read and understand the polices as they clearly say to each and every person who gets enrolled by phone. If you enrolled online or on paper, you digitally sign or give a physical signature to the contract to purchase and however you enroll you personally pick out which back up order you want them to send you if you don't order...

Sooooo, you contacted them, told them you wanted to become a customer, enrolled as such, personally picked out a back up order and committed to purchase their products. They agreed to let you and entered into the agreement with you. Now that is all twisted around as they did something wrong. I think it's pretty clear to the objective reader that doesn't have an axe to grind against Melaleuca exactly where you are coming from.

Well Mark, Do you have access to the Melalueca database? If so - asking someone to post their account information on an online forum doesn't seem like the right thing to do? I do not know you- or if you having that number will give you access to my birthdate, credit card information, address and everything I provided to Melalueca. I am sure Melalueca would not like you asking for that number in a public forum if you do have access to that information.

I do not sell Amway- nor do I participate in any other "multi- tiered" businesses.

My accountnumber is an eight digit number- that seems pretty hard to find on the website. It is on the invoice, but just like membership cancellation information - not easy to find on the website. The confliction of web based information and paper invoices, contracts is pretty beneficial to Melaleuca. There seems to be a lot of people who's requests are late- or get lost because "in the mail"- and don't make the deadline of "the 25th of the month". I cannot say I have ever seen a company mix online information and paper information like that and I am in Ecommerce. I have also never been charged a "fuel charge" on top of shipping handling and tax- fuel for what? shipping?

No, this post is about MY experience, and if it helps someone make a decision or if they question hastily signing a contract of a highly motivated "sales builder" then I have done some good.

Well Mark-- I am not going to post my Customer account number on here because I am not sure that my personal information will be secure- Its ridiculous to ask someone to do that. Do you have access to the Melalueca database with my birthdate address, credit card info.. ? If so - its probably not in your best interest to ask anyone to provide this information openly online.

Its an eight digit number, that's actually hard to find if you can find at all on the website when you place your order, you can find it on the invoice, but its strange to me that its not clearly findable on the website as well. Its the confusion of paper contracts and web based information that Melaleuca seems to use to its advantage.

Why would I make up being a Melaleuca customer? I did like a few of their products- some of them I thought were pretty
over priced and paying an additional price for a nozzle was alarming. I was a big fan of the Sol-u mel cleaner.

I don't think its clear to the average consumer who gets hit up by this "multi -tiered " business that you are signing a contract to spend a certain amount every month. This amount gets more confusing to a customer in the beginning because its turned into "points" instead of a total cash amount. This is of course a tactic used to make it seem like you aren't spending 60 -70 bucks a month- my order was around 88 bucks adding the shipping/handling and sales tax. and "fuel charge". ( I have never seen a fuel charge on another companies invoice- fuel for what? to ship it to me? )

There are so many things I can add about their marketing practices - and I have tried to on this website where I see Mark "attempting to sell the kool aid" and acting like people are not as smart as he is. Again - it is MY personal experience.

Also there are many websites where people "soil" the Melaleuca name- not hard to find.

HOLD ON Marta Singer.
Because your credit card was supposedly charged for products, you lost your home? Are you serious.
You sent 9 letters to Melaleuca and couldn't manage a call to your credit card company to withhold payments from Melaleuca! HAHA

I think this complaint is all a bunch of crap. For those of you who have actually taken the time to read this far into this website please notice that most of these are just copied and reprinted several times under several different email addresses. They may be slightly changed but this is just someone who is vicious and has nothing better to do than to try to influence a stranger with their twisted stories.

First of all, to use the username "Melaleuca" on here is a violation of Melaleuca's online policies. That with the overall tone of the previous poster's message leads me to believe they want you to contact them for different reasons.

Who enrolls you is VITAL! Choose carefully who you let enroll you, make sure they have a plan for you!

http://marksproductsurvey.com is my site for people to read a little bit about Melaleuca and request more info if you want a bit more of a positive approach.

Hi, so this is the way to get out of this company if for some reason you call it quits. You should know not all the people are unsuccessful in making money from this company. Two thing you should know is you must work hard to get your money, i mean you really must work hard. This isn't a company to be in if your not determined to work you butt off. Second thing you should know is you must ABSOLUTELY use a credit card, no bank account or any personal account. Credit Cards are much safer in case they continue to charge.
What you do is go door to door, sort of speak and show the products to customers and if they like what they see they will buy or join and become a member. By being referred by you they gain discounts and your gain profit.

Now if your unable to make profit, due to lack of work, because again you must work hard to become successful in this business.

Here are the steps.
Call Melauleca The Wellness Company and ask that you want to cancel the membership.
Tell them a reason not relating to your non profit.
Example tell them your not completely satisfied with the products, or you or your customers became allergic.
Write your letter of cancellation and send with priority and tracking number so you know they received it.

If they still send you packages call your credit card company and change your card's numbers say its been stolen or you have lost it. Do not cancel your cards as this may result in a bad credit score.

If interested in this business contact me at Sky1Sky22003@yahoo.com with the subject being
Interest in becoming a member of Melaleuca

Thank you for reading.

I have been very unsatisfied and disappointed in the customer service, product prices, commitment required, time and money wasted, as well as stale nutrition bars at $10.49 a box. I just want out please! Please let me OUT! HELP! PLEASE!

Well i can feel everyone frustrations with not knowing the whole truth about some of these own your own businesses, and i myself almost got into Melaleuca, until someone saved my life and showded me a wonderful independent business. that has many years behind it, and there are no secrets. I have to be honest many people are trying so hard to find that one particular business that will make them millionares over night, sorry but it does not work like that, ...and they keep continuing to get into something that promises that you will become wealthy but again...sorry to say if your looking for that it most likely will be a scam. I wish people will really do their research and find a company that has been around for many, many, many years and to find out the details on what a forced pyramid is, well i can definately tell you that melaleuca is one.
Jessica

YES WHEN I signed up i was all gung ho on this ready to make some money and then when i placed my order with the membership it came to over 100 dollars and i thought ok its only for this month. then when i received the product i was disapointed to find that it was like almost $70 in product and only got like 6 things. they were charging like 2 dollars a little hand sanatizer that smaller than your hand and you know u can get them at wal mart for .99 cents. I m so upset that I asked for my membership money back. I hope they do because i will raise hell. I am so sick of people scamming others. They will perish in hell. and for everyones sake i hope that is soon for the economy is falling and they aint helping any.

How about calling your credit card company and disputing the charge?

Well tiff you have a couple things right...for one not everything is for everyone that is why mela has a 100% Guarantee satisfaction there. They can cancel at any time and yes it makes sense to fax because if everything was done by phone then where is the security in that. I am glad you jumped on board, however, as a new customer, especially if your doing the business, I dont see you doing well if you are willing to believe in complaints rather then your own personal experience. Everyone has there own experiences yes, but I dont let anyone influence my decisions to do well in anything. Yes any one can have a great experience. If you dont like the products return them, thats ok, they may not be your type but why come here to complain and call the company a scam like many on here do is so stupid. Melaleuca would not be around for 25 years, recieve several awards from the BBB and have tons of satisfied customers if they were a scam so get over yourselfs (this is not directed to you Tiff). What you all do with your time is part of what you are. If it dont work for you then dont do it but what is the point of trying to convince someone else that they cant if you dont even know them. For those of you coming on here to find out more info. the best advice I can give IS BE BLIND! DEAF! Call BBB go to the right source. Melaleauce is the best thing I ever did and they are only GROWING. Follow your own dream and heart and dont let anyone tell you what is best for you...step out of your comfort zone...take a risk...and see for yourself. By all means do your research because there are some scams out there but do the right research, dont listen to people who have nothing better to do with themselves then complain about how the company failed them because usually 90% of the time they gave up before even giving it a chance. Anyone willing to argue with me feel free I bet I can help you get to the root of the real problem. I had a lady tell me the other day she tryed it for 4 months and it didnt make her any money BUT she loved the products. Well If you like the products what was the problem. So I asked her what level are you...she said a level three...so i asked if she got a value pack and her answer was no. Sorry but you CAN NOT refer a business to someone and NOT NO about the products by only buying 5 products a month. If you do that it will take years to get to really know the products...so like I said...she gave up before really seeing the value just because she didnt listen to her mentor. OK I think I am done for Now

I LOVE MELALEUCA! ALL I GOT TO SAY!

Hi Melaleuca is a good Business to have my business has been good http://getthewealth.net it you have any question about the company. go to my site and email me ...

I just signed up for malaleuca and so far have had no issues, but do find it a bit strange that the only way to cancel your membership is to do it in writing. Why is a phone call or e-mail not sufficient?. And after reading all of these issues that have happened it definitely makes me more aware of possibly issues. Just because one person has a great experience doesn't mean everyone will have a great one!. Thats just the way the world works, but I think with all the knowledge from both sides of the coin will only help you in the future. Now if I have any issues I know exactly what to do; hoping I dont. I would really like to be succesful with this company and I am hoping that a majority of you out there are as well. And I am sorry for all the trouble that the rest of you have now or have had in the past. Thanks for all the information though, its greatly appreciated.
melalueca newcomer :)

So let me get this straight...

For somewhere between 180 months and 240 months you shopped happily with Melaleuca with no problems and now suddenly because yoru kids are no longer there you want to leave?

if anyone is here looking for a reason TO join you just gave it to them with a 15 to 20 year track record like that, certainly anyone wanting to join up can feel confident that their orders will be taken, processed and shipped with no problems.

I agree with kelk, Im a customer for life.

you spent 15-20 years with the company to cancel when your kids are older and for what reason. did you send back your grocerys from walmart too! they tell you when you sign up to fax letter if you want to cancel. I have no problems with melaleuca and I love their stuff I am a customer for life.

Since you updated this "complaint" in 2019 to make it look more relevant, I'll dissect your misconceptions for you and for any other person out there researching complaints.

Your comment:I was browsing the web where I can about this program. I emailed them. Said why not and it's worth a try, and had only cost me $1.00 to sign up. Well I asked every question under the book. My one question, 'Do I have to purchase anything monthly?' They said no. I asked them again, but in a different form 'So I do not have to put out any money a month for this?' They replied just for the material that it cost you to advertise. But non towards their products. I sat in an hour length phone call. The only thing it went over and over again on was how much money you can make, and all the promotions going on. MY RESPONSE: This original complaint must have occurred over a decade ago because as far back as I have been a customer there has always been a monthly obligation to remain a preferred customer. That is not a scam, that is a good business plan, because they cannot rely on people shopping a physical store this is their way of securing their assets. Makes complete sense! I know that a Melaleuca customer service rep did NOT tell you that you had no monthly obligation, your enroller could have lied, if they did, you could have always contacted compliance. They are very strict on how people represent their company.

Well the next month came along, and well let's just say I felt real low trying to purchase something for my newborn at the store. Because I knew I have money on my credit card, and it was denied. This one wonderful lady offered to pay for my items, but I said no thank you and called my credit card company up right away. MY RESPONSE: Are you mentioning a newborn to play on others sympathy into thinking Melaleuca stole from your infant?

Melaleuca had charged $34.98 or some amount to my credit card. I put a dispute on it and called up Melaleuca the following business day. They told me it was in the contract. I said 'OHNO!' I asked that question before hand. They then told me that if I would had read the contract it states it in there. Well see the only thing though, is that you give all your credit card information over the phone to the lead person. You don't actually see the contract. MY RESPONSE: Who does anything over the phone and gives their financial information without reading between the lines, you had another full month to investigate the company if you were so skeptical. The problem today is so many people in this society want to lay blame on anyone else but themselves. Shame on the enroller if they lied to you, shame on you for not researching more. You could have requested the contract be emailed or mailed to you.

It's just a big scam. I never bought any of their products because I told them that, I was in the middle of moving, and had NO extra money. So I could afford the $1.00 set up fee but not $34.98 or whatever the amount was a month.
MY RESPONSE: What did you think you were getting for a $1 that doesn't have a physical store to shop? Who would sign up for something when they had no money for household products in the middle of moving? For those 2019 people that are curious about whether or not you should become a customer, Id say give it 90 days, if you are satisfied, cancel. Its that simple. Very simple. You cannot take into account these non verified complaints. Melaleuca is a wellness store that focuses on bringing you chemical free products affordably. You take the monies you would normally take to your weekly or monthly Kroger, target, Walmart, etc shopping and you spend SOME of it with Melaleuca. They are NOT an MLM, if you decide to build a business with them you are not making your enroller money while they sit back and do nothing. Everyone has to work the business to earn money. Just like Sam Walton did when he build Walmart. When you go and purchase any name brand item at Walmart you are making the Waltons, the brand, the walmart employees, the semi truck drivers, the Chinese employees and everyone in between them money. Melaleuca is the manufacturer and distributer, its ALL in America. Melaleuca has been a God send for my family and we have never been scammed. They have been such a blessing for multiple reasons in our home. SOME, NOT all are more expensive than the big box stores but not by much and to my family, its worth it after researching the studies that are published on the safety. If its not worth it to you, don't enroll, its that simple.

Please stop sending me products which I did not order. I would like to request for cancellation of Customer Member Number [protected] in the name of LEONILA H. LOZANO, under Maleuca the Wellness Company. My friend in the United States did this membership for me but she did not explain that even I don't order the products they are going to ship me monthly and this company automatically deduct from my chequeing account. Please help me to stop this because it is a big burden for me sending products for almost hundred dollars a month. I called up their Customer Service several times but they can't help me. I hope you can help me soon.

I just have one question. You said you could afford and did pay that $1 set up fee or whatever you called it. What did you think the $1 setup was for?

Melaleuca is certainly not a scam. It's been in business since 1985 and earns over a billion dollars annually. If it had been a scam it would have been closed a long time ago. The problem here as I see it is you are dealing often with customers who then chose to move on it as a business and promote it. There are many lay people who for whatever reason don't do the right thing or say the right thing, whatever. The problem is with the individual, not the company. I have been a consumer for over 4 years and have never had a problem. We love the products. They are great on the phone and address any issues immediately. The person who enrolled 1student is the one who had the issue, not the company. Many network marketing companies or direct sales companies get a bad name or complaints because some of their distributors don't have a clue or say/mislead prospects, make claims, etc.

Reading through the complaints it occurs to me that most of the problems stem from the business partners or up line. These sponsors do not give full disclosure and out right lie just to get people to sign up. If these people had been honest and given full disclosure 90% of these people would not have been left with a bad impression.

When getting involved in a business like this don't sign up until you do your own research on the corporation site. Call the 800 for the company hot line and ask them questions, don't base everything on what the prospective sponsor says. Most companies will post their compensation plans online and this will outline any and all requirements. If there is anything different from what your would be sponsor is telling you, call them out on it.

I was a preferred customer with this company and have been trying to cancel my account since July 2012, it is now October 2012. I have repeatedly sent in the paperwork necessary to cancel and they still sent product to my home. Every time I have followed up their harassing phone calls and text messages with a response it is the same excuse "we don't have your cancellation on file". In the mean time they recently charged my credit card account for services that, as I stated, I cancelled 3 months ago. I responded in kind with fraud charges through my credit card company. I spoke with them again today and for the third time I am sending them a cancellation notice so I am sure I will be getting more harassing calls and text messages.

Do not do business with this company. Cancelling is nearly impossible and appears they want you to get fed up and just keep doing business with them. As for their products, some I liked, some I didn't but, that is no different than any company in the market.

Also at anytime you can have your membership placed on hold and not receive backup orders. And if you want to buy their products without becoming a member and required to purchase 35 points each month, you can simply buy the products at full price without the membership discount whenever you need more products and not monthly if you don't need them...so people are fussing over things that they don't even have the whole picture about or understand...

Melaleuca Inc. is a A rated member of the Better Business Bureau http://www.bbb.org/boise/business-reviews/business-opportunity-companies/melaleuca-inc-in-idaho-falls-id-1000001768

I got very angry when I saw all the complaints bout Melaleuca. But what they wrote would not have made me not join the company because those people sounded like ###s. I would have said duh you have to buy all these things anyway and someone that liked Melaleuca said things aren't cheaper than wal-mart. In the presentation the Founder states that the products are often cheaper than their harmful counter parts. Something a good rep would remember. They did not say all. But all are safer and there are many like the shampoo for example. I have used my bottle for months now. I would have to probably buy 5 bottles from the other stores by now. My hair looks better now than when I bought any other shampoo anywhere. I have saloon style hair that's cheaper than Pantene that never worked on my hair. It even makes the grey in my hair look nice and my husband compliments my hair all the time now and he always hated the grey but I ruined my hair with dye and this shampoo brought my hair back to life. The laundry detergent is amazing and so is all the cleaning products. I signed up a friend that says she would follow me anywhere buy when it comes to her money she don't know. Well I get woken by a text everyday since she became a customer telling me about a new product she is a liken a lot. She said the products are even getting her kids cleaning. And I know that is a true miracle. She said that it's like crack lol waiting for her Melaleuca shipment to come. So if you haven't tried to work the company correctly don't waste money signing up for a website domain to trash a company you didn't even give a chance. I signed up my mom and my friend and I have spent lots of time building a contact list that doesn't require me to track down all my friends and family. It is simple. Look for people who are selling. This is simple. I know that one day my friends and family will come to me asking to get in because I have been successful. I listen to lots of training. Talk to my mentor several times a week and am just learning everything I can about the entire business and then I am going to take on the world and build a lifetime retirement for my family and teach them all how to do the same. In the meantime I am working on getting my products paid for every month. I signed 2 people so far. My mom and my friend and I made 45.00. So I am almost there already. Every time I go to the store I have to buy something that is not food and when you actually look at that bill you see 3.4 of it is actually not food. I found my Melaleuca money by cancelling a couple monthly subscriptions I did not need. I wouldn't have done that if I was just taking that money to the grocery store. So now I have budgeted all the money to pay for the 3/4 non food items on the belt so now I have more money to buy food items and walk out with mostly food we can eat with the exception of animal food and paper towel and toilet paper cat litter etc but now I am on the way to getting all my Melaleuca products paid for along with what I buy at the store just by showing a few open minded people what I do.Oh and my mom got a check for 2.59 because I put my friend under her. Then when my friend gets someone under her my mom and I will also profit from every customer that buys from my friend and her friend and their friend all the way to 7 generations month after month for a one time effort. If you don't have what it takes to be open minded and adjust to something new and read what your getting into then walk away and don't ruin an opportunity for someone else because they read your misleading information about an honest business. As far as canceling on the phone they need it in writing. What if you were a million dollar rep and someone you knew got mad at you they could call Melaleuca and say hey this is Jane Doe cancel my account please and you would lose a million dollar business just like that. That is to protect you not to make 50 bucks from you. Grow Up. Listen Better.

YAAAAAA...what she said! :D