Memorial Hermann Health System
Reviews and Complaints

Nurse Anda said she was off to get a bedpan for me to use and then didn't grab one for 30 minutes. I ended up peeing myself.

She then waited till right as the ultrasound tech got there to give me all the meds ordered hours ago.

We got to the ultrasound ok. Not too much trouble. I was just a little dizzy by that point.

I got back to my room and I had an ecg. I was kind of twitchy but he said it looked fine.

Apparently after that I had had a seizure and no one has thought to keep an eye on me sense. I don't remember the removal of my "diaper" which I was borrowing cause I peed my pants I also don't remember the removal of my bra.

At this point I am afraid of staff. What are they going to do with they drug me? What other medical procedures have I had done without my knowledge. I don't even know where I am.

My mom was treated in Herman Memorial Woodlands for Covid Dr used remdesivir which has proven Cardiac and Renal failures. We asked for IVERMECTIN to be used and the Dr flat out lied stating he would lose his license if he used that treatment. My mom died horribly of cardiac and renal failure due to these barbaric treatments.. They had a tube shoved down her throat and she was put on dialysis .. She didn't even look like the same woman when they were done with her. My family and I will not be going to any of these hospitals anymore as long as these Drs continue to play god and deny patients life-saving treatments.

Incompetence at his finest. From top to bottom. From needing water to changing meds they are absent in body and mind. Food trays stay in rooms 8 hrs. Zero contact or communication with family members.
Sent my husband home with a hole in his leg. Promised home health would come. Never showed up. Nothing in the system. No orders after I was promised he would not be discharged without help. Emergency # is bs. No one calls. Discharge papers no contact name for home health. Get the number home health doesn't even have paperwork. So my husband goes to the emergency room 7 hrs no one helps him so he returns home to try and be a medical profession and pull the gauze out of his leg clean and repack it. He is the patient and sick. It's a sin and a shame anyone at this place calls themselves humans or empathize with sick people.
Did I mention they shut your door so they don't have to look or hear you.
If you hate your job and people this much QUIT. Abusing and bullying patients is crime. Your boss might not fire you but god doesn't sleep.
All lives matter. Unless you go to Herman Memorial…disgusting place, disgusting people, disgusting services. Nothing professional related to Herman Memorial Downtown.

My step-son, Michael Azar is a paraplegic patient in room E-462. On November 7th between 4-6 AM his IPhone 12 was stolen from his room. These are not visiting hours! Memorial Hermann Security tried to pass this off and forget about it. However, my son called the Montgomery County Sherriff's Department and a Shenandoah office CJ Duenas was sent in to take the report.

We were able to use the Find-My-Phone function and tracked the phone going down I-45 S to I-610 W and coming to a stop at 3703 Brookfield Dr, Houston, TX. 77045. We have time stamped screen shots of this tracking effort. The 2 people who live at this residence are Julia Hernandez and Dora Orellana.

We would like for MH to determine if these are employees or contractors for the hospital and take action to get the phone back or make restitution for the phone. Hospital security did state they had video of 2 women going into and out of my son's room that morning.

This is unconscionable that hospital staff would do such a thing from any patient, much worse that his patient was paralyzed and could do nothing about this theft. This is an $900 IPhone and we expect to get restitution and criminal charges against those women who stole the phone.

Shenandoah Case# Z1M010164 10/7/21

We have submitted our information to Shenandoah Police and we expect the hospital's full cooperation in resolving this matter and the person who stole my son's phone being charged.

Patrick Farrell
[protected]
[protected]@gmail.com

Michael Azar
[protected]
[protected]@yahoo.com

The wound care Doctor was inexperienced. Was looking for a way to find the most expensive way of treating me. Wasn;t really interested in healing me. I was a money making enterprise to them. I have given instructions to my friends that under no circumstance should I be admited to Mermorial Herman hospital if I am in an emergency situation and I can;t respond to emergency services. I have also switched to another hospital to handle my wound care. I have to drive 30 minutes further, it is worth it.

Doctor referred me to a specific specialized PT.
It has been impossible to make an appointment. Telephone directs you to memorialhermann.org where you have to guess where you can get the person.
They have a "complaints telephone number" [protected] and [protected]. Both numbers direct you to their "Specialty Pharmacy"
they DO NOT HELP PEOPLE

I'm writing this complaint because the nurse that was suppose to help us didn't. My mother in law came in to have a biopsy done today actually this would be the 3 time trying to get it done, yes you read correctly 3rd time. 1st time the reason given that it could not be preformed because her blood pressure was too high, my mother on law is 74 a diabetic and has alzheimers. She was scheduled for 8 am they didn't even attempt to do it until close to 12. She had not eaten and was in pre-op by herself for about 4 hours she was nervous hungry and scared not being able to recognize anyone. What do you expect. Last week she was suppose to get it done on Friday they sent her foe a covid screening at Hermann Memorial Urgent care Clear Lake and supposedly they didn't receive the results in time to get her started Friday which they decided to do a rapid swap here at the hospital and it came back positive however a few hours later her original test from the urgent care came in and it was negative! She I knew was was not positive because we are extremely cautious and she goes no where so that we don't expose her. Now we are here today the nurse is extremely rude I explain that my mother in law has alzheimers and that she get very nervous and scared when she doesn't recognize who or where she is at and the nurse said we make no exceptions. She didn't even want to hear me out. I use to believe that Hermann Memorial was a great hospital not so much anymore with the experiences we've had. Something has to be done so these nurses that are supposed to be compassionate actually show it and not just think that they are. Please let me know what can be done about this. I was told that we would be out by 12 and now I'm being told that now it will be 3pm. Really.

I know any Dr. can demand anything from patients without explanation. I have seen Urologist Dr. Kwatra for urinary incontinence. He prescribed Myrbetrig to help my problem. This is a routine maintenance medication. I feel that an office visit before a refill can be issued is slightly less than extortion. Of course I rarely see the Dr. His RPH Natasha Bing seems to run all procedures, prescriptions, and refills. I guess she is his firewall between himself and patients.

Philip Timpa
[protected]@gmail.com
[protected]

Following my surgery the Hospital offered a payment plan to handle the balance of what I owed. The payments were taken out for two months and then I received a collection call saying I had not paid.

Calling the Billing Department, they verify all payments have been made and explained the system must not be updating and fixed my account. Another couple months go by and I receive a phone call from another collection agency trying to collect my Hermann Memorial balance that was given to another company, no longer with Hermann Memorial.

Because this new company did not have my billing information they sent it to collections despite Hermann Memorial having been paid on time.

Calling the Hospital, they say, "Oh the system must have glitched again...but unfortunately, your account has already been transferred and you must deal with them"

Not once was I called nor received any notification by email or letter that my account was transferred. I found out through a collection agency phone call.

The people hired to handle the phone calls, three separate reps I spoke with, do not speak English as a primary language...heavy accents that are difficult to understand and difficulty with English comprehension should not be the customer service representatives.

Great Doctors and I cannot complain about the surgical side of the Hospital, but the business side needs to get its act together.

Arrived on 3 floor @10 am my room had at least 3 different nurses no one could do anything. My bed didn't work response give me a minute, i asked for a pillow response give me a minute, i asked to speak with someone in charge response they were in charge what did i need ? On one as of yet has responded @11 am nor did i get help with the issues i had nurses were very rude . To the point that i felt they were treating me with racism.

I was at memorial Hermann Urgent Care Town & Country today, went there at 9 and I was the second patient with continuous bleeding on face . They took 40 minutes just to see me and after going through the treatment bleeding become worse.so
Now it's 3.30 came to memorial clinic at work .

Questions
Why do I have to fill so much paper work when my details are in system?
Every is focused on getting insurance approval and deductible, pain or issue of patients should be an priority?
My issue is not resolved came to second location again wait when there are no patients?
What is the waiting for?

I am writing to complaint my experience by the physical therapy from Memorial Hermann Home Care at the North Houston office location (920 Frostwood Dr.).

The expertise and professionalism are highly dissatisfaction. About several weeks ago my 1st in home physical therapy service, the P/T try to adjust my left knee which left my left leg crucial pain, sore & knee bruise.

In addition, I am very frustrated of the expertise and professionalism from the P/T after I stated many times, please do not call to schedule any session for me until I have an opportunity to sees my primary Doctor at Kelsey-Seybold about the bruise or future injury, especially unnecessary legal claims.

The P/T immediately stated back horribly that will D/C (discharge) my session, which it was never request by me. It was uncalled and unprofessionalism by the P/T to assumed.

Unfortunately, it continue by the P/T and P/T teams to continues calling me to schedule my next session like nothing it happens. The worst (scary) part is that no P/T ever ask how my knee/leg recovering or not. As a senior this multiple called keep interrupted my daily routine of rest and as today, I am still not recovered or walk stable due to my 1st physical therapy incident.

Most Sincerely,

I have been receiving bills from a surgery I had back in Nov of 2020 for months. I paid the balance in Jan of 2021 yet continue to receive bills. I have been calling and submitting my receipts and I get transferred from one person to the next with no one being able to resolve my issue or figure out where my payments were applied. To make matters worse, I am still receiving bills and now I am getting bills from a Memorial Hermann facility that I have never been to. Not one person knows why. I also need an itemized receipt for my payments so I can be reimbursed, but that can't be provided since nobody knows where my payments were applied. I did finally speak to someone last Thurs, but when I sent her a follow up email today, I could tell she was frustrated in her response to me & told me I need to bear with her while she investigates. Had she responded last week and said that, I would not need to follow up. My emails in the past went into a black hole, so yes, I have to follow up when I receive no response. Extremely unprofessional and I have been "bearing" with this for months, so I am beyond frustrated! This is absolutely insane and my only option now is to engage an attorney and contact the local news in hopes they can assist in getting this resolved. I am extremely disappointed in the service from Memorial Hermann.

I have never been in a place where you have broken bones and in pain at a level 12 and no one has time to figure out what's going on. I've been sitting here crying for hrs. For nurses and staff to just be walking around staring at people and just not doing anything. This is ridiculous if service can't improve y'all need to shut this place down. This is the poorest hospital staff I have ever seen in my life.

To whom it may concern:

My name is Marisa Garcia, PA-C. I have been trying for the past 3 months to obtain credentialing through the Hospital Memorial Herman. I have 2-3 years of experience after graduating in covid hub, family medicine, internal medicine, pediatrics, urgent care. I do have my 2018 surgical typhon logs but they are not accepted because they exceed the 2 years requirement. After having all of this experience, I am still not credentialed to be part of a team but a fresh new graduate can easily be certify. That's what I am still trying to understand the logistics in this decision. Today, I spoke with a lady called Arla Bedingfield.My experience with this lady was not a remarkable experience. As her title in the hospital, she should be there to answer any question of mine and not question my question with question. For example, " I asked her how many case logs would be required from me?" She answered, "how many do you have-with a peculiar response from her part." All I want is for this turmoil credentialing process to be over and unfortunately i have never been part of a system with such resistance.

I had a confirmed appointment at the Memorial Hermann Neighborhood Health Center NE on January 14th.
I had this appointment confirmed both by email and text.
When I arrived, I was told very rudely, and in an unprofessional manner, that I was not eligible for the Covid 19 vaccine as I was under 65. I am 63 in fact.
I pointed out that under the rules set out when I booked the appointment, that I was eligible due to my heart condition.
The receptionist replied that it was not Memorial Hermann's policy to give the vaccine to anyone under 65.
Not your policy to follow the Texas guidelines? Surely the vaccine has been provided to you by the Texas Department of Health?
I asked why the appointment had not been cancelled if I was not eligible. I was told that they had "tried" to contact me.
You have both my email and phone number, so you didn't "try" at all.
While I was at your facility, a text came through reminding me that it was time to check-in!
I am very upset about this experience.