Metem Technology
Reviews and Complaints

I have ordered a Heider Land Telescope on the 12nd of September which I have already paid by mastercard (amount of €119). After my purchased order I have received an invoice of my shopping and I was waiting for some delivery information. A week after I have sent them an email asking about my delivery because I had no info at all, and I got a reply back on 22dnd Of September that the telescope will be dispatched latest on 5th of October. Than the mentioned date has passed so I wrote an email to all their contacts what they have on their website but I never got an answer. I have tried to call them but none of their number works. I have asked for a refund by email and they didn't do anything. Today is 15th of November and I am still waiting for any info from their side. The most annoying thing is that I was on my facebook site when the advertisement came up, so I clicked on it... I still see the same advertisement on facebook. Is this company still exist? If not how can it be that hundred of people are buying products and prepay it and than nothing happens? No refund, no answer. They have extremly poor customer service ...but at the same time brilliant websites, because they have: metem.eu, landtelescope.eu. I know that it is hard to get my money back but I really hope that noone will order anything from their website because theese are all fake. I am still hoping to get any answer or refund...or to see that they have closed by the police for deception of the costumers.
My invoice number: [protected]
My order number: LANDEN-[protected]

I have ordered my telescope three months ago and I'm still waiting on it.
I have several times sent emails to [protected]@metem.eu and got no good answers to my question: When I'll get my telescope?

If they have a huge sales volume stop advertising for your products as you cannot handle the load. Unless it is a scam from this company to rip people off and just stop responding.

Regards
Risto Kajan
risto.[protected]@gmail, com

I have ordered my telescope three months ago and still waiting on it. Every time I contact customer service they claim that they have a huge sales volume and my order is in process.

At the end I asked to have a refund but I did not get their attention either.

Well if they have a huge sales volume stop advertising for your products as you cannot handle the load. Unless it is a scam from this company to rip people off and just stop responding.

ZOOMEN-[protected]
Hasan Shubeitah

Hello Metem International,
My name is Edoardo Pavia, and I'm based in Italy. I have sent in September a CFX to your European distributer, for reparation, and unfortunately despite the e-mail exchange and the promise to send it back repaired or refund me, they have been quite since their last reply that you can find below.
I'm here formally asking you to kindly solicit the Kabelweg, Netherland Distributer, to respond to my e-mails. I work in the diving compartment, and I normally use your tools, and I was also keen in buying other material, but until I will not receive a reply, and more of all, my material back, I will keep on writing to anyone willing to listen to my requests, thank you for your time and attention.

P.S. below you will find the e-mail exchange with the European Metem Distributor.

Edoardo Pavia
SDD

SEA DWELLER DIVERS
Via delle Lucarie, 72
00138 Roma
Tel. +39 [protected]
http://www.seadweller.it/

https://www.facebook.com/seadwellerdivers/
https://www.instagram.com/seadwellerdivers/
https://twitter.com/EdoPavia

Hi All,
I'm writing once again regarding my torch Heider CFX sent over to you for reparation in September. I urgently need to receive it back or to have it substitute with an equivalent model. I've wrote other e-mails but no one has answered back, could you please let me know? I also need to add to the shipment more material to be bought.
I need the following:

Heider CFX Superpower (repaired or substitute) Heider CFX Superpower NEW ONE Heider CB1 Super Power

Could please let me know how the procedure? Thank you for your answer.

P.S. Below you will find the e-mail exchange between us.

Edoardo Pavia
SDD

SEA DWELLER DIVERS
Via delle Lucarie, 72
00138 Roma
Tel. +39 [protected]
http://www.seadweller.it/

https://www.facebook.com/seadwellerdivers/
https://www.instagram.com/seadwellerdivers/
https://twitter.com/EdoPavia

-----Messaggio originale-----
Da: METEM INTERNATIONAL [mailto:[protected]@metem.eu]
Inviato: martedì 10 ottobre 2017 10:09
A: Edoardo Pavia
Oggetto: Re: R: R: Request of assistance

Dear Edoardo,

Thanks for your email. We regret to inform you that there is another delay on dispatch dates. Your product will be able to ship on 15/10/2015. Our team is doing their best in order to ship the parcel earlier. We are deeply sorry for the delay once again.

If you would like I can start your refund process, I would like to assist you in this case. However, I strictly recommend you to get this unique product. I am sure that you will love it.

In order to express our sadness for the inconvenience, I would like to offer you a gift with your order. Please accept our apologies.

Please let me know If I can assist your further.

---
Best regards,

Customer Service
METEM INTERNATIONAL

On [protected]:34, Edoardo Pavia wrote:
> Hello James,
> I've not heard any further news regarding the torch that I've sent you
> for reparation, that was delivered by DHL the 19th of September in
> Amsterdam.
> Could you please let me know if there are news about it?
> Thank you have a good day
>
> Edoardo Pavia
> SDD
>
> SEA DWELLER DIVERS
> Via delle Lucarie, 72
> 00138 Roma
> Tel. +39 [protected]
> http://www.seadweller.it/
>
> https://www.facebook.com/seadwellerdivers/
> https://www.instagram.com/seadwellerdivers/
> https://twitter.com/EdoPavia
>
>
>
> -----Messaggio originale-----
> Da: METEM INTERNATIONAL [mailto:[protected]@metem.eu]
> Inviato: martedì 19 settembre 2017 14:32
> A: Edoardo Pavia
> Oggetto: Re: R: Request of assistance
>
> Dear Edoardo,
>
> Thanks for your update. We are waiting for your torch and will update
> you regarding the issue. We are glad to make cooperation with you.
>
> James
>
> ---
> Best regards,
>
>
> Customer Service
> METEM INTERNATIONAL
>
> On [protected]:47, Edoardo Pavia wrote:
>> Thank you Mr. James,
>> I will send back the torch and wait for your assessment in order to
>> know the costs of reparation. I will also place an order for some
>> more items, once the torch has been repaired, Thank you.
>>
>> Edoardo Pavia
>> SDD
>>
>> SEA DWELLER DIVERS
>> Via delle Lucarie, 72
>> 00138 Roma
>> Tel. +39 [protected]
>> http://www.seadweller.it/
>>
>> https://www.facebook.com/seadwellerdivers/
>> https://www.instagram.com/seadwellerdivers/
>> https://twitter.com/EdoPavia
>>
>>
>>
>> -----Messaggio originale-----
>> Da: METEM INTERNATIONAL [mailto:[protected]@metem.eu]
>> Inviato: lunedì 18 settembre 2017 11:36
>> A: Edoardo Pavia
>> Oggetto: Re: Request of assistance
>>
>> Dear Edoardo,
>>
>> Thanks for your email. We are sorry to hear that your scope has been
>> damaged. I would kindly ask you to send the product back to our
>> technical service department at Kabelweg 43 1014 BA, Amsterdam, with
>> order number and note which explains your issue with the product. Our
>> technical service department will take care of the product and let
>> you know about the process.
>>
>> Please let me know If you have any question.
>>
>> James
>>
>> ---
>> Best regards,
>>
>>
>> Customer Service
>> METEM INTERNATIONAL
>>
>> On [protected]:04, Edoardo Pavia wrote:
>>> Good afternoon,
>>>
>>> my name is Edoardo Pavia and write from Italy. Few month ago I did
>>> receive has a gift an Heider torch model CFX. Unfortunately some
>>> salt water enetered the back part of the torch damaging the back switch.
>>> I'm here asking you to indicate the procedure to have it repaired by
>>> you.
>>>
>>> Please let me know, thank you for your attention and support.
>>>
>>> _EDOARDO PAVIA_
>>>
>>> SDD
>>>
>>> SEA DWELLER DIVERS
>>>
>>> Via delle Lucarie, 72
>>>
>>> 00138 Roma
>>>
>>> Tel. +39 [protected] [1]
>>>
>>> http://www.seadweller.it/ [2]
>>>
>>> https://www.facebook.com/seadwellerdivers/ [3]
>>>
>>> https://www.instagram.com/seadwellerdivers/ [4]
>>>
>>> https://twitter.com/EdoPavia [5]
>>>
>>>
>>>
>>> Links:
>>> ------
>>> [1] tel:+39%2006%20888%207113
>>> [2] http://www.seadweller.it/
>>> [3] https://www.facebook.com/seadwellerdivers/
>>> [4] https://www.instagram.com/seadwellerdivers/
>>> [5] https://twitter.com/EdoPavia

Edoardo Pavia
SDD

SEA DWELLER DIVERS
Via delle Lucarie, 72
00138 Roma
Tel. +39 [protected]
http://www.seadweller.it/

https://www.facebook.com/seadwellerdivers/
https://www.instagram.com/seadwellerdivers/
https://twitter.com/EdoPavia

On 17th Aug I placed an order for an Ali5: 597, 92€ were immediately taken from my account, but no delivery has happened 'til now (6th November!) and, even worse, no signs from Metem has been received.

The email acount probably is fake (I've writteb tens of emails in order to receive some info) and the indicated phone number is "un-available".

It's clearly a fraude: this site must be closed as soon as possible!

Gianfranco
+[protected]

I have placed an order online on the 28. Sep 2017. for a CF1 Super Torch and it was supposed to be delivered in 3 days. On my account still stands processing. I still have not revieved anything and was forced to pay up front... BTW on your website stands that you have it in stock ... when will i recieve it?

Marko Damjanovic
Order #MTMEUDE-[protected]

Hi,

I had placed an order for Heider PRO Zoom X1 Land Telescope and Heider TA01 Universal Metal Land Telescope Camera Adapter on 14th October 2017 invoice no.[protected] and Order no. ZOOMEN-[protected] but have still not received till date. There are no reply on any email addresses. And even phone numbers available online are not working. Iam not even able to track my shipment as my login is not linked to my order.

Kindly let me know what to do.
Awaiting your reply,
Murtaza.
Email: [protected]@gmail.com

Please, I don't have any news about my product Airbike Ali5 v2 payed at 17/9/21. The last notice was be:
"Thanks for your email. We regret to inform you that there is delay on dispatch dates. Your product will be able to ship on 25th of October.
Our team is doing their best in order to ship the parcel earlier. We are deeply sorry for the delay once again."
Today is 17/09/27, please, when will receipt my product? thanks.
REFERENCE OPERATION: 74089127262737143100519
CONTABILITY DATA: 17/09/21

On August 1st, I bought one of your products (zoom telescope and an accessory for a mobile phone) and after some contacs I did not receive it yet. The customer service does not ge in touch with me to clarify what is happening. I received an e-mail from your customer service on September 13th saying that the products would be postated on september 21st (adaptor) and on 30th (telescope).
Mr. Viveiros, Wilson

Hello
At 12.June 2017 i ordered and payed online
a Heider AGX Flashlight Price ca.170.-USD
Ordernumber:[protected]
by Metem International BV
Kabelweg 43
1014 BA Amsterdam
Netherlands
Tel: +31 20.303.34.66
Several Answers they did
to tell me it will soon arrive but the Product
did never show up.
Now they do not even answer my Emails anymore ?
Can i ask You to care about this ?

Greetings

Heinrich Paul Biedermann
Herbetswil

Hi,
I have placed an order from Metem international including the following products: "Heiden pro zoom x1 LANDEN-[protected] and LANDEN-[protected] on 3rd of September 2017. Despite my multiple e-mails and phone calls, this company keep transferring the dates of the delivery without any success for 2 months. Both of the products have been paid and it is of major importance to be sent as soon as possible. It is unacceptable and I demand my orders to be shipped. Otherwise, I will request for reimbursement or I will take a legal action against your company accusing you for unreliability and deceit.
I expect an immediate service.

Fotis Moschandreas

On 18th of august 2017 we ordered one airbike at
Metem international (metem. eu)
Kabelweg 43 1014 ba,
Amsterdam / netherlands

And paid 968 euro by mastercard.
Until today no delivery, no refund, only one email from some "kevin" on 29th of september, who said he is deeply sorry about the delay - this was one month ago.
We want a refund of 968 euro to our mastercard.

Best regards
Franz wieser
Austria

Order (already subscribed) # ESSTORCH-[protected] (performed on August 17, 2017 19:54:02 EST). SKU = [protected].
  To this day I have tried to contact you dozens of times, explaining the problem, through these 3 email addresses to [protected]@metem.eu - [protected]@supertorch.com - Yusuf Kırtorun customerservice @ metem.eu without getting any response on any of them. 64 days have passed since the purchase and request a response or refund of the amount paid.

Pedido (ya abonado) #ESSTORCH-[protected] (realizado el 17 de agosto de 2017 19:54:02 CEST). SKU= [protected].
A día de hoy he intentado ponerme en contacto con ustedes decenas de veces, explicando el problema, a través de estas 3 direcciones de correo a [protected]@metem.eu - [protected]@supertorch.com - Yusuf Kırtorun [protected]@metem.eu sin obtener ninguna respuesta en ninguna de ellas. Han pasado ya 64 días desde la compra y solicito una respuesta o la devolución del importe abonado.

The company sold me an electric scooter Ali5 v2 for £500.
After 3 months of use / and 600 km., I am 70kg. / my scooter ALI5 V2 has his back wheel broken and the control panel isn't work properly: often stops, /and I need to switch it on again/, do not show km and speed, etc.
The Customer Support and telephones do not answer and I need warranty repair.
Help me please,
Thank you,
Valentina Mircheva
[protected]@gmail.com
Bournemouth, UK

http://www.metem.eu/airbike-ali5.html
Metem International Customer Care Service
Metem International B. V.

801 Penhorn Avenue Unit 5
Secaucus
New Jersey
United States - 07094
Customer Support Phone Numbers
Phone:
+[protected] (USA) 12 7
+[protected] (Netherlands) 7 19
+[protected] (Turkey) 0 5
Web: www.metem.eu
European Headquarter / Research & Development
Kabelweg 43 1014 BA Amsterdam, Netherlands
Tel: +[protected]

Metem Teknoloji / US Headquarters
801 Penhorn Avenue Unit 5 Secaucus, NJ 07094
Tel: +[protected]

Metem Technology, MENA / Operation
Necatibey Cad. No: 61 Karakoy, Istanbul, Turkey
Tel: +[protected]
Hide

Dear Sir/ madam
On October 02, 2017; 20:36:53 hrs.)I have booked a binocular having cost of $129.90.
Till today I did not get any acknowledgment from your side.
As per your add excepted days three days.
So kindly see the matter and give the details of it.
Thanks and Regards
Ravindra Acharya
VIIT, Kondhava Brk, Pune, india 411048
Phone +[protected]

Good day

I placed an order on 11th August 2017 and paid for it so your company has my money, I have sent more than 7 emails trying to get to the bottom of this issue, yet there has been no assistance from your company. The only response I received was an email stating that my order would be shipped before 30-09-2017 and that has not happened.

I need some advice, should the company be seen as criminal or is this a mix-up and then should it be sorted out post haste. This is extremely frustrating, I mean I have paid for the product, why do I now have to beg for it to be shipped.

order number:[protected]
sku:[protected]
Jason Harris

I ordered an Airbike MX5 through Internet web shop by the beginning of July 2017. Order no #EUAWHL-[protected]. The delivery was delayed several times.
I run out of patience and canceled the order. I was promised refund by the 30th of August. I have been promised that the refund should be made immediately. The 13th of September I was promised that the refund should be made not later than the 18th of September.
I have still not had any money on my bank account.

I have tried to call them several times during three month but the phone number on the home page doesn't work.

ATTENTION SCAM!
More than two months ago (18/07/2017) I made the purchase of the Ali5 scooter and neither I have received the product nor received my money. What was initially going to be a 2 week wait in delivery of the scooter is already going for almost two and a half months. Although I have tried to get in touch with the company, they do not attend to me.
If you do not want the same thing to happen to you DO NOT BUY at http://www.airbike.com or http://www.metem.eu/
-------------------------------------------------------------------------------------
¡¡¡ ATENCIÓN ESTAFA !
Hace más de dos meses (18/07/2017) que realicé la compra del scooter Ali5 y ni he recibido el producto ni me han devuelto el dinero. Lo que inicialmente iba a ser una espera de 2 semanas en la entrega ya va por casi dos meses y medio. Aunque he intentado ponerme en contacto con la empresa, ellos no me atienden.
Si no quieres que te ocurra lo mismo NO COMPRES en http://www.airbike.com o http://www.metem.eu/

Order date: 20/07/2017
Order Invoice #[protected]
Order #UKAIRB-[protected]
Product: AliV2 Electric Scooter
Product Cost + Shipping: £515

I have made several attempts to contact the company's customer help desk by phone and email. They do not respond to emails and the phone number does not ring. They have a facebook page where someone tells me to wait for 7-10 days each time I ask about the order. It is now 2 months since I made the order. Their website still says the product is in stock and so many more people will fall into this trap. This is fraud and I plead that attention be given to this. If the company is unable to meet up with demand for the product, then potential customers should be made aware prior to purchase, of a prolonged delivery date. The website should also be updated to show that the product is out of stock.
I was not made aware that I will have to wait for 2 months and counting. I do not live in Amsterdam. I feel cheated and swindled. Please help me.

Ordered Airbike ali5 on July 11 2017, with Invoice #[protected]
Order #UKAIRB-[protected], for 499 pounds + 15 pounds for delivery expenses. Since then, I didn't receive any notice, and despite trying to contact them several times through different e-mails and by phone, I didn't receive any information about the status of my order. It's like they just stole the money. I am going to denounce them for fraud to the authorities by the beginning of next week.