Metro by T-Mobile
Reviews and Complaints

I got a zte zmax pro on 3rd and I'm having problem with it the speaker is broke the phone is going in an out and I been to 5 different stores and they can't do nothing bout the phone that's unacceptable this company is a bad company and I am very upset at this company they sold me a bad phone an I can't get my refund back I'm not bout to let that happen I won't my money back it don't make since to keep replacing phone after phone no I don't won't the phone so if I don't get my money back I'm taking metro pcs to court other phone company give money back the hell with this company I don't won't a broke phone they need to get stuff right

I bought a Phone from an Authorize Metro PCS store the only reason I bought the phone is because of the 'in store' rebate. I filled out the paper work and sent in all the necessary information. I get a denial email stating that my rebate is denied because I didn't buy the phone from metropcs.com Then I come here and see that they have all type of excuses not to give people their rebate.

In the month of October 2016 we had five phones with Metro pcs. but only four phones were working. We let them know in the store and tried to get the phone to work in the store but the phone still did not work. So we took the phone off the account. Now for the next two months we were charged for five phones since the month of October in the amount of $170.00 dollars. we made a complaint about this to the 1800metropcs after going into the store with the manager. when he returned he let us know that they would take of $40.00 for this month. Our complaint is what about the other months we were plainly overcharged $40.00 per month.

Pay my phone bill on the 24th of last month they're saying I owe $59 for a cut off fee then they added another $59 100 $29 but I thought that you pay for what you use they cut my phone off so I didn't use any of it but I paid it on the 24th I don't have anything at all I don't have nothing about the phone in the store they are making up stuff and now that I call and complain my bill is up to $129 you tell me in 7 days they cut it off and keep my money that's not right

On 10/25/2016, I submitted an online rebate form to metropcs for a $50 rebate on my phone. I filled out the form completely with my contact information, imei number and my purchase receipt. They said it would take up to 12 weeks for me to receive it. After I submitted the form, I received an email with the information to track my rebate.

Today, 1/9/2017, I decided to check on my rebate and found out it was denied on 11/1/2016 and they claim a denial letter was mailed. This is a total lie, because I never received such letter.

The reason for the denial, as stated on their website, was "the receipt you submitted is not from a qualifying purchase location. " this is also a lie, because I purchased the phone from the metropcs website and I provided the same receipt I printed from their website.

I tried calling the toll free number for "rebate questions" provided on their website at 8:30am and I heard a message they were closed. The information of the website states they operate "monday-friday 7am-7pm cst". Well, it's monday 7:30am cst and they are closed. Another lie.

I finally contacted them via "live chat" and I was told the reason for the denial was because "i did not provide the imei information". Damn, another lie, because the imei was provided when I filled out the online form, which I am looking at my copy and the information provided was correct.

These lies, after lies and after lies, lead me to believe they are trying to scam their customers from their rebates. The scam seems very clear to me, because they are banking on the following:

- most people fill out the form and hope to receive their rebate within 12 weeks. The assume they are dealing with a serious and honest company.

- not everybody bothers to check the status of their rebate, because they don't have time, they have deleted the email or have misplaced the information.

- most people don't even know their rebate has been denied, because they never received the denial letter. Metropcs doesn't even send a "denial email", because most people would see it and read it.

- after 12 weeks, most people don't even remember about the rebate.

- even after knowing about a "rebate denial", some people don't want to deal with too much hassle and give up on their claim.

- metropcs has discovered the perfect recipe for a scam. That explains the 12 week processing delay.

- why don't they offer an "instant rebate" instead of putting their customers through such a hassle? The answer is simple, their scam wouldn't work.

During my "live chat" today, I had to provide the imei information again and I was told I will get my rebate in 8-12 weeks. That is absurd!

I will be filing complains with all applicable consumer protection agencies and request an investigation into metropcs rebate scam.

on nov 1 st of 2016 I paid the cellphone online and that phone number is [protected] and in the save part of that phone u can actually see the cellphone info and I paid 68.00 dollars online for that bill and on nov1st of 2016 bought a universal charger in store for 22.00 dollars that isn't worth nothing it doesn't do anything at all or even works either and wa turned off service because they called me a liar over the banking information and bank said it was posted ny the 3rd of nov of 2016 and again I had to repay the cellbill again to return service back on aand that was another 70.00 dollars and the name on this account is my maiden name and it is Roberta denk and my name on the bank information is Roberta moore because it is where the benefits come to me threw direct deposit and the card number is [removed]

Not even 1 star. I called c/s to ask about my move from FL to VA but I kept FL phone number with FL area code. I asked if I called 9-1-1 would it call FL instead of VA? The c/s rep had no clue thought that 9-1-1 was my area code. She then said I should have read my user agreement to get the answer!

Well they are located in the Philippines no wonder they don't understand what 9-1-1 is.

I went to YouTube and got the answer to my question ... step by step instructions on how to change your address for the 9-1-1-1 service to call correct EMS location.

But wait ... there's more!

I called c/s next day to tell a supervisor that their c/s reps are clueless. I explained briefly the issue and asked for a super. She put me on hold a brief time. got a few cliks and then the anoying wait music. Finally someone talked to me who had the SAME VOICE as the person I spoke to first, claiming to be a Super. I began to repeat my issue and she HANGS UP.

I waited a few mins, got cup coffee and called again to get my message to them. Nice guy took my call, listened, and put me on hold ... CALL HANGS UP.

If you want help with your phone go to a store (maybe they will help if you are under the age of 30 if not they treat you like you are mentally challenged and talk to friends on their cell phone while they are helping you).

OR

"dial" Youtube with key words for your issue.

Jus' sayin'

My complaint is about metro pcs company district manager Alicia inzunza . I whant to remain anonymous but Ull knoe who I am because in the process of my training to become manager job that I didn't want or was ready for its sad to say that I had a miscarriage for the stressful training . As working there i witness the district manager forcing or throwing extra accessories for client unaware of them knowing as I was train before ur not supposed to do that also client will come to make a complaint and she would be very rude I feel u need to send investigation for harrasment and clients and extra accessory sale to client when they bearly have to pay.

Metro PCS sales lady in Knoxville, Tn. Lied about the phone Insurance. She told me I would get a NEW phone no matter what happens to my phone! So, I damaged my phone, paid $200 and a year of Insurance payments and in the end they send me a REFURBISHED phone. Wasted two hours with 4 transfers and then in the end they said, no guarantees you would ever get a NEW phone. Don't buy the Insurance if you do purchase a phone from Metro PCS. Bait and switch and there is nothing you can do about it. They just shut down your complaint! Shame on them and yes it is a SCAM from ASURION the Insurance company. Everyone is in it together and just out to get your money!

I have never heard of metro pcs! Here is what they said:

Metropcs
2:12 pm (2 hours ago)

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Confirmation number:
[protected]
Metropcs phone number:
[protected]
Payment date:
07/01/2016
Monthly service
Payment amount:
62.00
Total amount:
62.00

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Metropcs related trademarks and other intellectual property are the exclusive properties of t-mobile usa, inc. All other trademarks and other intellectual property are the properties of their respective owners. Copyright 2016 t-mobile usa, inc.

This email was sent to: norris. [protected]@gmail.com

This email was sent by: metropcs, po box 601119 dallas, texas 75360 usa

Opened acct for cell phone and was to be given 2 free phones but store had none but I was told if I purchased a phone there was a special with $50 rebate the phone was $169 and I had to take the $60 plan for one month to qualify which I did.

I just got notice that I am not getting rebate because I had to get free phones activate them then buy a phone and activate it to qualify. I did not get the free phone and now they don't want to give me the free phones or my rebate.

I have contacted them talking to different people with each person having a different story and was told by manager of the corporate store in queens, ny where I live that I should have gotten a free phone.

So I bought a new phone which they charged me $27.00 to activate only to tell me"Sorry this device is still active on another account we can't use it", they refused to give me a refund on the activation charge! F****RS! Then, I tried buying a new phone in the store but they said I wasn't eligible for the discounted price because I had bought a different phone too recently, what I explained to the fu**ers is that I didnt just buy my most recent phone I only had it re-activated on the line because I had that phone for over a year. Nonetheless their 'system' controls everything and the dumb f*ks running the counter have no authority over that 'system'. F*K YOU METROPCS

please see complaints with bob.org Ref.66-[protected]-[protected] 15-4100 incident date: around Sept 2015 and afterwards The "software download crushed my phone around Sept 20, 2015, Five hours (all night from 11 pm to 5 am) spent with Samsung manager/Michael /staML1024, ref: [protected], and Google and MetroPCS mgr was unsuccessful, Master Reset to Mfc status by MetroPCS manager in Hartford, Ct Corp Store, Phone deficient, not synchronized, - unable to make any other updates without risk, As learned this phone was taken off the market, replaced with Samsung Galaxy Core at/aroung the time it was sold to me. MetroPCS contacted, complaint with bob.org filed Resolution request: exchange under manufacturer one year warranty fro another Samsung model ASAP Please respond asap to resolve this matter Krystyna Collier tel [protected]

I switched to Metropcs on August 19, 2015...worst decision ever! I paid for and activated my new Metropcs phone with my debit card. When it comes time to pay for September, on Saturday, the 19th.I couldn't get them to accept my debit card on their website (mind you there was over 500.00 dollars in my bank account) So I call them and they were unable to run my card without a 3 dollar "convenience charge" what a scam...I finally got them to run it without charging me the convenience charge and they were also unable to get it to go through. They inform me to call my bank and or MasterCard, which I did. Now again, mind you, I paid my electric, gas, and water bill the same day with same debit card. Bank and MasterCard says they don't have a problem with my card. So...again I try calling metro back and I'm told to go into one of their locations and pay there. Number one, I don't drive so this was a pain in the @#! Number two the location closest to me always has their open sign on but I went there 3 different times and no one was there. SO...I go all the way across town to another location and guess what? They couldn't run my card either...BUT for 3 dollar "convenience fee" I could pay cash...ok well then I have to pay a cab or gas money for someone to go all the way across town again to my bank because it costs me 5 dollars to withdraw from ATM locations. In the mean time the lady with customer service said she would keep my phone activated for 48 hours so I could find a ride, etc... THEY DIDNT ! On Sunday, September 20th, my grandmother passed away and no one could get a hold of me to let me know. I decided then and there to dump Metro PCS...I also have had this number for 3 years and I have lots of job applications out that wont b able to reach me...I'm going back to Boost Mobile...never had a problem in 3 yrs. Metro is a hassle and a joke and customer service is the worst I ever dealt with (besides Comcast) Leave them alone !

I started to get different emails and phone calls from the company Metropcs Inc. Some of the emails and messages were empty and no text. When they phoned, there sounded music and it looked very suspicious and strange for me. I found the details of this company and already contacted them, but I haven’t received any response still. It really bothered me. Any ideas what has happened?