Michael Hill International
Reviews and Complaints

A week ago, i gave in my resume to the Michael Hill at Westfield Carousal. The Manager of the store named Mr Paul, called me for an interview the following day. When i went for the interview, he requested me to go to Dome (Coffee Shop) and have the interview there (it seemed unusual but i had to agree). The interview went on for at least an hour until my mother came and asked when it will end. He replied to my mother that it will take another 10minutes. When my mother left, he asked me "Does your mother stay with you all the time?" I was confused as to why he asked me such question but i answered that when i start to work, she wont be with me. I didn't know why he asked me that question because obviously during work hours, she wont be with me. It seemed mysterious. He then decided that he will take me for the job and agreed to train me. The day after the interview, i got a call from Michael Hill requesting to bring my TFN and account number e.t.c. I agreed to bring in the information that was requested by them tomorrow. On the next day, when i went to the store, the manager said that they aren't going to take me for the job. I was really upset because i was expecting the job and the day before i went in, i rejected the job that Toys r us offered me the week before. I asked him why he wasn't going to take me for the job. He replied as i know what you are trying to say but we already hired someone else. This didn't seem fair after taking a very long interview and i also missed the opportunity at working at Toys r us and also he didn't give a reasonable reason for not taking me for the job. There was nothing much i would've done at that time but i would love to complain about this extremely bad behaviour especially from a manager and that from Australian no.1 Jewelry store. The store is located at the Food court at Westfield Carousal.

My wife and I purchased an engagemnet ring and 2 matching wedding bands totalling $8, 500.00. My weding band was tooo large, so we were told we could have it resized, which we agreed to have done. 2 days befor our wedding, the ring finally arrived, still too large.
Also, I have tried several times to set up automatic payments form our joint checking account, with absolutely no results. Is this any way to do business? You can bet I will never enter a Michael Hill store again!

my husband purchased a 3 piece created sapphire and diamond box set for me for christmas.It consisted of a necklace, ring and earrings.On january 3rd, the necklace snapped so i took it back to michael hill shellharbour and got it exchanged. On february 5th, it broke again so i returned to the store to exchange it again only to be told it was no longer covered even though this is the 2nd time it happened, i also still have my receipt.The manager was rude and accused me of being rough on the jewellery which is totally untrue.I have NEVER been so unsatisfied and angry in my life.If this situation is not rectified i will NEVER buy anything from michael hill again and i will badmouthing them to everyone every chance i get.

I first got my engagement ring in August 2010, within a matter of 3 months one of the diamonds in the band fell out before my engagement party, i took it back and it was fixed with no hassles and back to me 2 days before my big night. The day after my engagement i noticed another diamond had fallen out so i rang and complained and said i wanted a refund, the lady told me she would email head office and see if they could do that, and she never phoned me back. The next day I noticed another diamond had fallen out and by this stage that meant that 3 diamonds had fallen out of my engagement ring and I was furious. I phoned back and told them yet another one had fallen out and they told me to bring it in and they would send it to quality control. When it returned from headoffice I was told that the ring was faulty and they would supply me with a new one, I said i wanted my money back but they convinced me that the ring was faulty and the next one will be fine. After about 3 weeks they finally called me and told me the new set had arrived, I went to pick it up and I was happy. when I got home out of their store that has fabulous lights to make the diamonds sparkle, I saw a black spot on one of the diamonds, so I rang them back up and was told to bring it in. I took it in and the girl put that special eye piece on and tried to tell me that the diamond was fine but I insisted she have thier jewler look at it, another staff member said to me I should just get the diamond changed if im not happy... the next day they rang and the jewler said it had a blemish in it and that was that... I complained that my first set had no blemishes and I would not settle for second best, I then mentioned that the other ladt (manager) told me to get the diamond replaced and the other managed argued with me telling me that they do not just replace the diamond in a new ring because the buyer is unhappy with it... in the end she told me they would do it but only this once! After another week I get a phone call to say the jewler doesnt want to do it as if you take a diamond out and replace it the others then become loose... she then told me that in another coupl of days they would have another set sent in from another store and i could choose which one I preferred. when I returned to the store i chose the new new set from another store... and guess what not even a week later wearing the new set a diamond falls out... not I am forced yet again to wait for the managers to get back from their holidays because no one else wants to know about it! That is 3 different rings all the same design from 3 different places and all up in 4 months ive lost 4 diamonds and has a badly blemished one! I would strongly advise no one ever buy any jewlery from michael hill, I swear I will never step foot in their stores ever again.

very upset as i got a 10KT gold safety chain charm given at xmas, with a folt in it, it was purchased back in aug-2010 by my husband who has shop at the same shop for all my jewelry and has spent thousands of $ over the year, s .i had asked for the money back and was told that because it was purchased back in aug that it was not going to happen, but was told as your husband is a vaild V.I.P i could purchase some thing els. which i did not want.The chain is not safe and i cant wear it.I feel that if i was there to spend money and not ask for money back on a purchase that has a folt that people would of helpped me out instead of me standing there for 1/2hr only to be told what i was told.Louise incharge of this shop has always been so nice and i know we all have bad days but come on, i am not happy.Please help me get this sorted as i have a $479.oo safety chain that is good for nothing.Lisa Walker