Milk and Choco
Reviews and Complaints

I just received the suit I ordered it is a piece of junk! Not even the same blue as the picture and so poorly made, it's see through! I hate it. I just emailed them. I wish I read these first I will never order from here again! Total scam. It says on the return policy that all tags must be attached, mine doesn't even have any tags! Total garbage! Do not order from here. The last photo is what it's supposed to look like...

Scam. I have recently ordered 2 dresses from this company via facebook. The dresses arrived 3 sizes too small and nothing like the pictures. Cheap fabric. Have tried repeatedly to email this company receiving no reply. Total scam
Do not order from milk & choco
You are unable to contact this company, or leave messages on facebook or contact them via instagram. No contact number only an email which you never get a reply from.

I wish I had seen all of these reviews before I purchased a dress from them. I purchased a dress from them three weeks ago. I never received an email saying that it's shipped or preparing to ship. Now, it's been weeks and I don't have the dress. They don't respond to emails that I send asking for an update or demanding a refund.

Basically, I'm out $40.

I don't know how they are able to remain in business but they are AWFUL.

This is a hopeless company. I wish I had read the reviews. Can't someone do something about this! They refuse to reply to me many emails about returning goods that don't fit.

It took weeks to get here even though it said 5-7 days. Rip off

Never again

They say between 5-7 days to deliver and after numerous emails the 3 parcels were each delivered separately after about 4 weeks. One of the outfits don't fit so have after about 10 emails asking how I return it, no answer. It looks like I have done my money!

My friend convinced me to order the Aubree jumpsuit from M&C. I generally don't order from websites I know nothing about but for $40 I thought why not. The jumpsuit arrived about 3 weeks later directly from China. It is too small and cheaply made. I sent two inquiries as indicated on the websites return policy requesting return information. To date, I have not received any response. Warn your friends not order from M&C.

I ordered a jumpsuit and it was not as advertised. An adult medium and wouldn't fit my skinny 11 year old. I asked how I could return the item twice and got zero response. The clothing is poorly made, cheap and thin fabric, and came from China. It took about a month to arrive from the date of order. My order # was MC#102033. I completely agree with other's comments about this company. Too bad, because the clothing pictured is adorable. Just not at all what you will receive. I went to this site off of a Facebook Ad, which I will never do again either.

I placed an order on May 05 and still have not received it.

The policy is for the item to ship within 5 - 10 days but when I enquired about it on May 21, I was informed that my order has been correctly processed and shipped and I will receive a tracking number in a couple or working days.

Shipping dates are deceiving! This company immediately takes payment at ordering time and falsely advertises their lead time for delivery.

They hardly respond to e-mails when you inquiry about the status, there's no online help, there's no telephone number to contact.

Trying to return a dress due to poor quality and company has not responded to email in over a week. Policy says I need to return within 14 days of receiving order and still haven't heard anything from them even though they say they respond in 2 days. I've sent multiple emails and no response to any of the emails at this time. There is no number to call. Total scam

I received a dress from them a week ago and it is terrible quality. I have another one supposedly coming but it was supposed to come weeks ago. The dress that did come had a broken zipper and no way of being able to wear it. It was also very cheaply assembled and looked nothing like the advertised picture. I have tried to email them several times with no response. This company is a complete sham.

I placed my order on 4/28. It is now 5/21 and still my order has not been received.

The tracking states that my order is "on it's way" and will be received within 5-10 business days (false advertising), according to their tracking website.

No information has been provided as to whom the order was shipped thru (for example: UPS).

Still waiting in KY!

In mid March I ordered and paid two dresses from this company. Since I did not received the goods after 3 weeks, I emailed to them and was advised that they were on its way. Last week I emailed again several times but did not receive any response. Their delivery is said to be 5-10 business days. Since it is now 60 days I suspect the the shipment was lost. But neither any reply nor a reimbursement.
When checking their homepage you will not find any address. A dubious fact! Their Terms & Conditions are based on EU law.
I warn each and every customer before purchasing from Milk & Choco.
Sorry I cannot state the country of location.

The title says it all — they do not respond to requests to return items. I need to return my item because it's poor quality, and they won't even facilitate a return. It's criminal, really. At least give me my money back. Milk&Choco, if you're listening, refund order MC#70511. Otherwise, I think there needs to be a class-action lawsuit against this fraudulent company.

I cancelled the above order within one hour of placement. I emailed support five (5) times with no response.
Your concern of Milk and Choco et al under the umbrella of Encency Worldwide Family Clothing is a criminal enterprise located in China.
I will not accept delivery nor reinstate payment that has been credited to me by Chase Bank, Fraud Division.

The California Attorney General's office has been notified. Contacting any other agency, fraud unit, FBI and/or concerned with fraud and misrepresentation of product.

I ordered a dress worth $50. Delivery took 2 months. And within that period, the customer service would entertain me and assure me that it's on the way. When my "product" arrived, it was a RING! literally a ring! weighing 0.1g.
After constantly emailing them about this issue, i RECEIVED NO REPLY!
I believe that since they knew the product would be tracked, they packed the lightest weight item so as to gain the most profit from my $50.

My order was delivered over two weeks late and when I eventually received it I discovered it was nothing like the advertised photo and was fraying at the seams. Despite emailing the company 5 times to request information about returning the product I have received no response. I have still not been able to obtain a refund and they do not have a direct contact number. Absolutely abysmal customer service. This is definitely a sham company.

Still waiting for my order. I ordered it at the end of April. Tried contacting them for shipping details through their "contact" information on the site (via email) noone respond back and I'm still waiting for a email reply. On the site it state that order will take 5-10 days if you live anywhere but in Africa. Wrong. This is false advertisement! Will never order from this place again. What a waste of money. So quick to charge and take my money. Yet, never deliver on delivery promise... Once again.. Still waiting for my order!

While my review is nothing compared to what some of the people below experience, i'm posting as proof of continuing and recent issues.

I purchased an outfit a month ago in anticipation of wearing on my honeymoon. I'm now less than 4 days away and still no dress.

Worse, I got an email 19 days ago saying it was shipped and would be here in 5-10 biz days. I emailed this week to check-in and received a nonchalant email back essentially telling me they've done everything "correctly", no apology or mention of the delay. Plan to deal with a robot customer service rep if you have any issues with your order... That is, if you ever receive it.

I purchased three items of clothing from Milk and Choco. All three items were absolutely horrible and not at all as advertised. I wasn't super worried about it thought because on their website to say that they offer free returns and that they will respond to any email sent to them within 2 business days. I have sent them FIVE emails and have yet to receive a response and this was a month ago. I have even tried messaging them on instagram, because they keep posting pictures advertising new items and still haven't responded to any of my emails. They are a horrible company and I would never buy from them again nor would I encourage anyone else to buy from them.

I purchased a romper from them in april. It took almost a month to arrive and when it did it was literally made of tissue paper. It was fraying apart at the seams and see through. I emailed the company multiple times with no response. I messaged the company on instagram with no response. I commented on their facebook page and my comment was removed.
Do not order anything from this company! They are a sham!

My name is Shani Formby and I have emailed you a few times in the last couple of months with NO reply. Your website says that you reply within 1-2 business days but I have heard nothing from you regarding my want to return and refund an item I purchased through your website on 01/03/2018 for a black and white Isabelle dress. This dress cost me $52.88 and it was very cheap material and see through to wear. This item was not worth the money I paid for it and I have put forward my disappointment of this item in emails I have sent to your support email. Could someone get back to me regarding this issue as I want my money back for this item!