Menu
For Business Write a review File a complaint
Mitchum Customer Service Phone, Email, Contacts

Mitchum
Reviews and Complaints

www.mitchum.com

Learn how the rating is calculated

1.3 310 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Mitchum Complaints 310

ComplaintsBoard
I
1:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mitchum sticky underarms

I am using Mitchum Fragrance Free Clear Gel at the present moment. Good results all day long. I have purchased the Mitchum Power Gel -Superior Strength - Powder Fresh. Alas, I am sorry to say that this product is not effective at all. It stays wet and sticky under my arms although a little is applied. Can somebody please explain this to me?

Read full review of Mitchum
Hide full review
ComplaintsBoard
J
6:47 pm EST

Mitchum such a waste of money and product

I love the way Mitchum's Smart Solid works with no white marks on my clothes but I have lost most of it to my bathroom floor because of the crumbling! Such a waste of money and product.

Read full review of Mitchum and 2 comments
Hide full review
2 comments
Add a comment
K
K
KishiNascha
Portland, US
Dec 31, 2011 10:31 pm EST

I agree with all of the comments about Mitchum Smart Solid falling apart. It works great if you can keep it together.

I
I
IMD1
US
Nov 21, 2011 6:58 pm EST

Dry Idea 48 hr. protection is a good alternative to Mitchum's Smart Solid, it does a comparable if not better job with no breakage.

ComplaintsBoard
C
2:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mitchum highly annoyed

I bought the Mitchum Power Gel as it is "so amazing" - what is so amazing about it? Its expensive and does not do as it is advertised! I am unemployed and do not have money to throw around and waste! it states "Quick-drying: no trace of messy white residue on YOU or your CLOTHES" whoever wrote/did this product must be BLIND! My arm pits and clothes look so disgusting and it is so embarrassing! I am so disgusted and will never use any other Mitchum product again! I deserve a refund! Your supposed to keep your name held high instead if I was you guys I would rather never mention who you work for! I am embarrassed for you!

Read full review of Mitchum and 1 comment
Update by Cindi Lewis
Sep 27, 2011 2:47 pm EDT

not only does the white residue show but the bottle should be made smaller so everyone can know the true ammount they paying for, why use such a 'big' bottle if there is only HALF of the bottle being in use, or is it just to fill the product with stickers of lies?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
Jay Lo
ZA
Oct 24, 2011 6:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am also very upset! I have been using Mitchum for a long time and was so satisfied with the product, but now I am considering to change.I have never smelt myself before but today was so embarresed. Could you please tell me what is going on?

ComplaintsBoard
B
9:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mitchum breaks on minimal use.

Stick breaks after a couple of uses. Most recent solid after 1 USE. Have used the solid for 15 years. And in the last year I have had a 100% breakage rate. Thye last various amounts of time (Never anywhere near using the stick entirely), most recently, the stick has been used 4 times and is now useless. For the previous 29 years I NEVER had that problem.

Read full review of Mitchum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
2:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mitchum mitchum gel is a poor product

I bought a Mitchum Power Gel roll on and I must say its the most ineffective product in the Mitchum range. Firstly the lever that is used to take the roll on up or down stopped working and I can only take the roll on up but not put it back in the tub. Secondly I find that even if I use it my armpits still smell and I used to find that other Mitchum roll-ons are very good but this one is just useless I regrett wasting my money on that product.

Read full review of Mitchum and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
R
R
Roseanna Meyer
US
Feb 08, 2016 10:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Edges of applicator are hard and hurt my sensitive underarms and when I extend the stick too far it crumbles. VERY irritating.

K
K
Karla S.M.
Norton shores, US
May 03, 2015 8:03 am EDT

Stained shirts so bad they are unwearable

R
R
R Livingstone
Garden Suburb, AU
Oct 29, 2010 5:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

2 Mitchum Smart solid unscented deodorants have both crumbled sfter a few careful uses.
The product never did this before it was labelled "new"

J
J
Juliette Katz
US
Oct 28, 2009 4:22 pm EDT

My deodorant is crumbling and breaking. This is the worst deodorant ive ever used. I want a refund for what i just recently purchased(2 weeks ago) and i barely even used it!

M
M
Miriam Lacher
Sep 18, 2008 1:30 pm EDT

bought 2 different Mitchum products saying it will not leave white on clothing. That is incorrect. It does leve white on clothing.

N
N
Nickie Spaltman
Jun 01, 2008 1:04 pm EDT

I have another aerosol deodorant which is broken. The last one I threw away half full. Product is excellent, but I cannot accept that the aerosol breaks before it is finished.

S
S
Solvej
ZA
Jan 06, 2015 10:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have now discarded a third can in a row due to it ceasin to spray. What is it with these cans. I would estimate that out of every 5 I buy that one can does not work.

A
A
annelize
WS
Jan 15, 2012 8:34 pm EST

Hi I purses a bottle of Mitch arm jell.The first time I'm trying it because every one says it a good product but when i want to use it the hole to part come off know i cant use it what a disappointment...I still got my till slip but im staying in Capetown and i purses when i was on holiday. Please contact me on [protected].

N
N
nibol
Cedar Rapids, US
Feb 10, 2009 11:57 am EST

Ok people... I finally found a phone number to contact Mitchum about their lousy product! Make sure to save the deoderant because they will only refund your money if you have the code on the bottom of the tube.

[protected]

Good luck!

ComplaintsBoard
R
8:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mitchum solid stick breaks off and crumbles after a few uses

The fact that this product breaks off and is impossible to reattach just after a few uses is extremely frustrating.
So you excuse it and throw it away thinking, it must have sat on the shelf to long or maybe it was a bad batch, ( the person in charge of that batch was just having a not so good day, I can relate to that). So know, lets bring out the second tube. And guess what happens? You guessed! It also broke apart as well. This has happened numerous times! If there is a problem with the product, let the consumer know, it is our hard earned money that keeps you in business and keeps us from not making much of a stink to the rest of the world due to the crumbling effect.

Read full review of Mitchum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
4:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mitchum the solid deodorant breaks off in big chunks

The last 4 Mitchum solid deodorants I have purchased have broken off in huge pieces. Can't return with no receipt.

Read full review of Mitchum and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
DeeDee212
US
Sep 23, 2017 1:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I thought it was just me who had this problem, although I like to buy the best quality products my funds are limited and thus I can't afford to pay extra for a product that I can't use more than a few times before the packaging fails. I just wasted an hour looking through my receipts and my drugstore's online records to see if I could find proof of purchase to return this item. I will not be buying it again!

A
A
amk77
Boynton Beach, US
Jul 16, 2011 4:26 pm EDT

I've had the same problem for years and I still use it because it works best and has the least amount of skin irritation. Have you been able to contact the manufacturer? I've tried several times and it seems as though they're not really interested. If this is the case I may need to look for a replacement.

ComplaintsBoard
T
2:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mitchum top breaks completely off

I used to use the odorless gel version and one day my wife brought home this new solid called Mitchum Smart Solid Clinical Performance. She said it was all the store had and that it replaced the other version. I was not happy but I tried it and I liked that it did keep me dry. But about a week after starting to use it the top 1 1/2" to 2" of stick broke completely off the top. My wife said I probably turned it up too high and she bought another one that day. That one broke off the 2nd day of use and I only had about 1/4" of the stick above the plastic. It broke off about the same place as the first and pulled up out of the sleeve when it did so. The third stick she bought has now done the same thing. Is this the new way for Mitchum to get us to buy more? By having us throw away that much of every product what does that make the real cost of the product? And have they tried applying the deodorant with the broken off edge? I think I'm done with Mitchum and will go back a product that is a gel.

Read full review of Mitchum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
12:06 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mitchum white marks

The Mitchum Unscented deodorant claims on the back that it is gentle on skin (which it is) and wont stain clothes (which it does!). About $200 worth of my nice tops have been destroyed because of this false advertising! There is no way to remove the white marks and its really annoying me. Do not say you can provide something when you clearly can't! I would like this matter to be solved or I will go further with my complaint.

Please contact me through email.

Natasha.

Read full review of Mitchum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
11:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mitchum ruined clothing - do not use

Mitchum SmartSolid runied my brand new shirt. When I got to work today, in my BRAND NEW $32 shirt, I noticed that the nice blue color of my shirt had developed "bleached" looking rings under each arm. Not only did this product cost me $32 in the form of a new shirt, it cost me a certain amount of dignity that I cannot get back. THERE ARE NO WARNINGS ABOUT THIS ON THE PRODUCT-DO NOT USE THIS PRODUCT!

Read full review of Mitchum and 1 comment
Hide full review
1 comment
Add a comment
N
N
@nonymous
US
Oct 13, 2010 11:31 am EDT

Its not the deodorant per se', it's the combination of your body's chemistry (ie, diet, environment etc) and the antiperspirant that contributes to your sweat stains. I'd advise you to wear a T-shirt under your nice shirts, don't lather on your deodorant so thick, and consider switching to a "spray" deodorant.

Regarding the bleaching, Google some remedies for getting rid of sweat stains before washing.

ComplaintsBoard
M
11:38 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Why isn't this on the news and taken off the shelves?? I too am another loyal LAB RAT consumer of Mitchum Deodorant and have been using it for 20 years. Purchased a new bottle of roll on, and after use, my armpits were painfully, swollen to the point they apppeared to have puckered, It felt like a the sting of a 1000 scorpions and looked like someone took a...

Read full review of Mitchum and 16 comments
ComplaintsBoard
W
9:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mitchum bleach stains

I have been using Mitchum for a few weeks now, and i've been noticing more and more "bleach" stains on my favourite tee-shirts. I'm furious. At first, I thought it MIGHT be something else, but the stains are under the armpits and all up and down the sides. After finding this site, I realise it IS the Mitchum. Great. I'm about over $100 and some of my most favorite shirts. I'll buy anything BUT. I'd rather put on another brand 3 times a day then ruin my beautiful clothes with this crap. Mostly, I'm angry that there's absolutely NO warning on the container that this product may cause stains. Mitchum is poo!

Read full review of Mitchum and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mitchum's marketers screw up
Surrey, CA
Mar 25, 2015 3:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been a loyal user of Mitchum Clear Unscented for years. I was miffed when they changed containers, as the new style applicator let out way too much of the product. When the container lays on it side I end up smearing off the excess to get a controlled amount of product on my skin. Too much product equals irritated armpits. I'm guessing they redesigned the container to maximize use, whether on it's an underarm or on a kleenex!
Now I'm REALLY miffed - not only have they changed the container, they have changed the formula to " Mitchum Advanced 48 HR protection with Oxygen Odor Control technology". Problem is, this new formula leaves stains on my shirts, whereas the original product in the original applicator was great….easy to apply controlled amounts and no stains. My question is why change a good thing? I am now looking for a competitor's product that will do what Mitchum used to do. Sorry Mitchum, you're a big loser in this marketing choice gone bad.

ComplaintsBoard
L
10:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mitchum dis-colored clothing

This mitchum deodorant ruined 2 brand new shirts of mine by leaving bleach looking stains under my arms. it was very embarrassing at work when I have 2 huge stains under my arms and everyone can see them.

Read full review of Mitchum and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
Travler
Bryant, US
Jun 11, 2013 5:34 pm EDT

The Dr. I worked for just bought new uniforms for all of the employees at our office. I used Mitchum gel deodorant and some got on my new uniform top and left bleach looking spots on my top. I'm going to have to replace the uniform top and I will be put out about $35.00. Needless to say im not very happy about this.

ComplaintsBoard
L
11:12 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mitchum causes rash

After years of using Mitchum deoderant, I stopped a few years ago because it didn't seem to be effective any more. They must have changed the formula to something that didn't work for me. In an effort to find my way back to Mitchum, I tried Mitchum for Women, Smart and Solid. It gave me a rash every time I wore it! I couldn't believe it so I kept coming back and trying it again. Rashed. Wow. I miss my effective Mitchum so much!

Read full review of Mitchum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
3:29 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mitchum crumbling deodorant

mitchum is by far the most effective anti-perspirant i have ever used, and their smart solid option the most user-friendly for many reasons.unfortunately, no matter how careful i am, every single one of them crumbles!as they are fairly pricey, this makes them unreasonably expensive.
mitchum, you have just lost a loyal consumer...boots makes a similar product that works almost as well and doesn't crumble.

Read full review of Mitchum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
5:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mitchum product has changed and is ineffective

Two months ago I bought some unscented roll-on and it didn't work. I did not stop sweating while I was in a meeting. Lucky I was wearing a loose fitting T-Shirt that was white. This is the first time your product did not work on me and I've been using it since the 90's. I tried the Gel next and it was scented, I still sweated in my next meeting and it doesn't cover the oder. Your product is not working and I am going to change to another brand. I don't know what you did to change your receipe but it is ineffective.

Barry
[protected]@comcast.net

Read full review of Mitchum
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
12:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mitchum poor quality, crumbles

I have been using Mitchum for sometime, but now I am very dissatisfied with the quality of the solid deodorant. It crumbles, wasting at least half the deodorant. I wonder, has the company ever tried to apply deodorant using their hands? Little difficult! I am aggravated, because I have been unable to contact the Mitchum company using the 888 number, 1-888-8MITCHUM, so I can't even complain to them. If anyone has had success with that, please email me at [protected]@aol.com.

Read full review of Mitchum and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
Dolorine
Philadelphia, US
Nov 28, 2009 7:31 pm EST

I have been having the same problem. I have also been using Mitchum since the 60's never had a problem since this year 2009. What IS the deal... I would like the address and a email address to complain complain complain Get with it Mitchum. I don't appreciate spending alot of money for a product and it crumbles. There goes my money right in the trash... I would like an answer from Mitchum and some free product that does not crumble and some coupons.

I
I
Idy Garvis
Minnetonka, US
Oct 13, 2009 2:30 pm EDT

I have been having the same problem. I have 5 of them (Mitchum Solid) sitting on my desk right now that have crumbled after using a few times. What a waste of the product and my money. I've been using Mitchum since the late 60's and never had a problem until the past year. What's the deal?

ComplaintsBoard
E
3:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mitchum coupons

Hi. this is not a complaint, i'm a consumer who loves and buy mitchum products and i have tried to contact mitchum on it's website but i can't get through so hopefuly this will work. My husband and i use your produts and will be very happy if you can send me some coupons so that i can save some money.I just want to say keep the good work and hope to hear from you soon.

Read full review of Mitchum and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
Jeff Em.
US
Jan 22, 2015 8:09 am EST

Their website says they don't do coupons.

ComplaintsBoard
T
1:09 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have used Mitchum smart solid many times, I changed to another for a while then returned to using Mitchum and during that time something has happened. This product states that it is an invisible solid and that it has an "unbeatable white residue prevention" . This is rubbish, ive used lynx solid deodrant which in spite of it being white on application...

Read full review of Mitchum and 7 comments
ComplaintsBoard
N
11:52 am EDT

Mitchum crumbling deodorant

From the first use the mitchum for women smart solid "rosepetal" started to crumble and continues with each use.

Read full review of Mitchum and 2 comments
Hide full review
2 comments
Add a comment
G
G
get1
Kitchener, CA
Aug 08, 2009 11:11 am EDT

As mitchum is the only deodorant that works for me I had to find a solution for the crumbling dilema. After each use I run it under water for a couple of seconds and replace the lid. I solved the problem mitchum deodorant needs to be kept moist at all times to prevent crumbling.

N
N
nibol
Cedar Rapids, US
Feb 10, 2009 11:53 am EST

Ok people... I finally found a phone number to contact Mitchum about their lousy product! Make sure to save the deoderant because they will only refund your money if you have the code on the bottom of the tube.

[protected]

Good luck!

Mitchum Reviews 0

Looks like Mitchum has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Mitchum, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Mitchum complaint handling

Mitchum reviews first appeared on Complaints Board on Sep 12, 2006. The latest review Bamboo powder deodorant was posted on Mar 10, 2024. The latest complaint Solid stick was resolved on Jun 28, 2022. Mitchum has an average consumer rating of 1 stars from 310 reviews. Mitchum has resolved 21 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Mitchum Contacts

  2. Mitchum phone numbers
    +1 (888) 864-8248
    +1 (888) 864-8248
    Click up if you have successfully reached Mitchum by calling +1 (888) 864-8248 phone number 0 0 users reported that they have successfully reached Mitchum by calling +1 (888) 864-8248 phone number Click down if you have unsuccessfully reached Mitchum by calling +1 (888) 864-8248 phone number 0 0 users reported that they have UNsuccessfully reached Mitchum by calling +1 (888) 864-8248 phone number
  3. Mitchum emails
  4. Mitchum address
    One New York Plaza, New York, New York, 10004, United States
  5. Mitchum social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 26, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.