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4.5 18 Reviews 104 Complaints
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ModLily Complaints 104

ComplaintsBoard
C
5:07 am EST

ModLily horrible company

If you are from Europe or USA then better avoid this website and save your hard earned money. Things they sell are of a poor quality, clothes are extremely small. ModLily never accepts returns and never gives money back. You will be stuck with something that doesn't fit and looks like garbage. ModLily is a Chinese company, so don't expect much. You will be only disappointed, so think twice before making an order. But If you live in China and if you are a very small lady, then maybe you will like this site. Beware!

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ComplaintsBoard
N
6:48 am EST

ModLily horrible service

I ordered a black sweater from ModLily in early December. It arrived only a week ago and it was extremely small. I ordered XXL size, but it was so tiny that I couldn't even get it on. Quality was fine and sweater was pretty cute, but it's size was absolutely ridiculous. I contacted customer service, sent the pictures and asked for a refund. They offered me a 20% off coupon and never responded again! I gave the sweater to my neighbor. The girl is 10 years old and it fits her perfectly! Just imagine how small it was! I will never order anguishing from them again and I'll be posting bad reviews everywhere I can. ModLily, just keep your stupid 20% coupon.

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Anastasia
Aug 23, 2016 2:12 am EDT

I've ordered a lovely dress for a special event from ModLily website. I ordered 4 weeks in advance and was promised to receive it on time. I was supposed to get a tracking number in 1-3 business days, but still nothing. When I contacted their customer service they said that I have to be more patient. I'm so disappointed. I will never order from this site again! These people are absolutely dishonest and unprofessional, they stole my money and delivered nothing.

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Shanika Hicks
Detroit, US
Aug 23, 2016 2:11 am EDT

I ordered a dress on 5/19/16 and I haven't received it because they sent it to the wrong address I specifically put the location where to send it to but obviously they sent it to the wrong address anyway.

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Shanika Hicks
Detroit, US
Jun 01, 2016 5:26 pm EDT

Never Received Order

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Shanika Hicks
Detroit, US
May 30, 2016 7:32 pm EDT

I Will Never Anyone to Shop off modlily.com they are very horrible I ordered a dress 2 weeks ago and still have not received it. It was supposed to took 6-7 days I tried to track it and it's not giving me a exact address

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Sharonboyle79
US
May 03, 2016 4:10 am EDT

Will not supply with return address and when returned to address on packaging say that don't receive it. Shocking company behaviour. People should be made aware before buying

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Emz99
GB
Apr 15, 2016 12:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I received my order from modlily and it was complete crap nothing like the pictures, then it took me about a week for them to give me the return address, this has been going on over a month, they have recieved my refund it's been signed for, but there ignoring me, I'm fuming how can I take this matter further

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laniebelle57
Savannah, US
Feb 22, 2016 8:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I paid for two drtesses and never received them. Nor could I contact the company and I could not log onto the website. SCAM this is a Bogus company as far as I am concerned.

ComplaintsBoard
O
3:21 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Purchased some clothing from ModLily and was completely disappointed. I had to pay another $50 just to ship stuff back to China. And even after that they tried not to give me 100% refund! The quality of the clothing was very poor, fabrics looked cheap, and it looked nothing like the pictures on their website. Sizes were completely wrong! Clothes I received...

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ComplaintsBoard
C
9:35 am EST

ModLily ridiculous, disgusting company!

I purchased some items, but they were nothing like the pictures on their website, and the quality of the items was really poor. The sizes were wrong, and material looked cheap. Items were extremely small. I ordered L sized clothing, but they sent me super small S sizes items. So I went to their website and complained, but they treated me awfully! Basically you either send back the items or expect their version of a refund. But they won't give you a full refund, don't even dream about it. I paid $100 for my entire order, but was offered only $20 as a refund! Their agent insisted on me not sending anything back, because they won't give me a replacement either. I asked to speak to a manager, but was told that manager is super busy. Ridiculous, disgusting company! No words can describe how much I hate them!

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About ModLily

Screenshot ModLily
ModLily is a renowned online fashion store that offers a vast collection of trendy and stylish outfits that has captured the attention of fashion enthusiasts worldwide. The store is dedicated to providing a high-quality shopping experience and the latest fashion trends to women of all ages. ModLily is known for offering a diverse range of clothing, from casual wear to formal attire, that caters to the needs of every woman.

What separates ModLily from other fashion outlets is the high level of customer satisfaction that they prioritize. The store aims to make its customers feel valued and appreciated. Thus, they offer frequent discounts and deals to their customers to make fashion shopping seamless and hassle-free. The store's dedicated team is always ready to assist customers in choosing the right outfit and size to ensure that they are satisfied with their purchase.

ModLily's outfits are stylish, comfortable, and affordable, making them accessible to all fashion enthusiasts. The store offers a wide range of clothing styles, ranging from dresses to tops, jeans, swimwear, and accessories. The outfits are designed to suit every occasion, from formal events to casual outings.

In terms of quality, ModLily ensures that all their products are made using high-quality materials to provide maximum comfort and durability to the customers. The store stocks a unique range of clothing styles that are not readily available in other fashion outlets. Their team of designers sources inspiration from various fashion trends across the globe, ensuring that the outfits are always trendy and stylish.

In conclusion, ModLily is an exceptional fashion store that offers quality clothing to its customers, coupled with excellent customer service. The store provides a one-stop-shop for all fashion enthusiasts, at an affordable price. Whether you are looking for a party dress or casual wear, ModLily has got you covered. The store's unique collection of stylish outfits makes it a go-to destination for fashion shopping.
How to file a complaint about ModLily?

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- If you don't have an account, create one by following the registration process on the ComplaintsBoard.com website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with ModLily in the 'Complaint Title' section. Be concise and clear about the problem you are facing.

4. Detailing the experience:
- Provide detailed information about your experience with ModLily. Mention key areas such as product quality, sizing issues, shipping delays, customer service interactions, and any other relevant details.
- Include information about any transactions you had with the company.
- Describe the nature of the issue, steps taken to resolve it, and the company's response if applicable.
- Explain the personal impact of the issue on you.

5. Attaching supporting documents:
- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred due to the issue.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking from ModLily.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
- Stay informed about any developments regarding your complaint with ModLily.

By following these steps, you can effectively file a complaint against ModLily on ComplaintsBoard.com.

Frequently asked questions (FAQ) about ModLily customer service
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Is ModLily a legitimate online fashion retailer?

Yes, ModLily is an online fashion retailer offering women's clothing, accessories, and swimwear.

Can I trust ModLily with my credit card information?

A legitimate online retailer like ModLily should use secure payment gateways to protect your credit card information.

Are ModLily's product listings accurate and reliable?

Reputable online stores generally provide accurate product listings, but it's always a good idea to read reviews for additional verification.

What is the quality of ModLily's clothing?

Quality can vary when shopping online. Customer reviews can give you insights into the quality of clothing and other items sold by ModLily.

How reliable is ModLily's shipping and delivery?

Shipping and delivery reliability can be assessed by reading customer reviews or looking at the store's shipping policies.

What is ModLily's return and refund policy?

Return and refund policies should be clearly stated on the company's website. Make sure to read them thoroughly before making a purchase.

Are there any hidden fees or costs when shopping on ModLily?

Legitimate websites should disclose all fees upfront. Check for any additional shipping or handling fees.

Does ModLily offer customer support and how responsive are they?

A trustworthy online store will offer responsive customer support. Customer reviews can give you insights into their efficiency.

Does ModLily offer secure online transactions?

Secure online transactions are standard for legitimate online businesses. Look for secure payment options like SSL certificates on their website.

Are the product reviews on ModLily real and trustworthy?

While most legitimate websites feature real customer reviews, it's always a good idea to look at external review platforms for a balanced opinion.

How do ModLily's prices compare to other similar online retailers?

Pricing can vary, so it's recommended to compare ModLily's prices with those of other similar online retailers to ensure you're getting a fair deal.

Are ModLily's products as they appear in the photos?

Photos should be representative of the actual product, but it's always good to check customer reviews for real-life pictures and feedback.

Are there any coupons or discounts that ModLily offers, and are they legitimate?

Most legitimate retailers offer promotional discounts or coupons. Make sure to use them within the stated terms and conditions.

Does ModLily comply with privacy and data protection laws?

A legitimate online retailer should comply with privacy laws and have a privacy policy detailing how they protect your data.

Has ModLily been involved in any controversies or legal issues?

Checking for legal controversies or issues can further inform you about the company's reputation and legitimacy.

Overview of ModLily complaint handling

ModLily reviews first appeared on Complaints Board on Dec 21, 2015. The latest review My order placed Mar 30th @ 1:44 pm. Haven't heard a thing and complained 3 times to no avail. was posted on Apr 8, 2024. ModLily has an average consumer rating of 1 stars from 840 reviews. ModLily has resolved 0 complaints.
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  1. ModLily Contacts

  2. ModLily emails
  3. ModLily address
    Room 2087, № 15-3 Building, 999 Ningqiao Road, Pudong, Shanghai, 201206, Hong Kong
  4. ModLily social media
  5. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
  6. View all ModLily contacts
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ModLily is ranked 250 among 1606 companies in the Online Shopping category

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