ModLily’s earns a 4.5-star rating from 840 reviews, showing that the majority of fashion enthusiasts are exceptionally satisfied with their apparel.
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horrible company
If you are from Europe or USA then better avoid this website and save your hard earned money. Things they sell are of a poor quality, clothes are extremely small. ModLily never accepts returns and never gives money back. You will be stuck with something that doesn't fit and looks like garbage. ModLily is a Chinese company, so don't expect much. You will be only disappointed, so think twice before making an order. But If you live in China and if you are a very small lady, then maybe you will like this site. Beware!
horrible service
I ordered a black sweater from ModLily in early December. It arrived only a week ago and it was extremely small. I ordered XXL size, but it was so tiny that I couldn't even get it on. Quality was fine and sweater was pretty cute, but it's size was absolutely ridiculous. I contacted customer service, sent the pictures and asked for a refund. They offered me a 20% off coupon and never responded again! I gave the sweater to my neighbor. The girl is 10 years old and it fits her perfectly! Just imagine how small it was! I will never order anguishing from them again and I'll be posting bad reviews everywhere I can. ModLily, just keep your stupid 20% coupon.
I've ordered a lovely dress for a special event from ModLily website. I ordered 4 weeks in advance and was promised to receive it on time. I was supposed to get a tracking number in 1-3 business days, but still nothing. When I contacted their customer service they said that I have to be more patient. I'm so disappointed. I will never order from this site again! These people are absolutely dishonest and unprofessional, they stole my money and delivered nothing.
I ordered a dress on 5/19/16 and I haven't received it because they sent it to the wrong address I specifically put the location where to send it to but obviously they sent it to the wrong address anyway.
Never Received Order
I Will Never Anyone to Shop off modlily.com they are very horrible I ordered a dress 2 weeks ago and still have not received it. It was supposed to took 6-7 days I tried to track it and it's not giving me a exact address
Will not supply with return address and when returned to address on packaging say that don't receive it. Shocking company behaviour. People should be made aware before buying
I received my order from modlily and it was complete crap nothing like the pictures, then it took me about a week for them to give me the return address, this has been going on over a month, they have recieved my refund it's been signed for, but there ignoring me, I'm fuming how can I take this matter further
I paid for two drtesses and never received them. Nor could I contact the company and I could not log onto the website. SCAM this is a Bogus company as far as I am concerned.
read reviews before buying
Purchased some clothing from ModLily and was completely disappointed. I had to pay another $50 just to ship stuff back to China. And even after that they tried not to give me 100% refund! The quality of the clothing was very poor, fabrics looked cheap, and it looked nothing like the pictures on their website. Sizes were completely wrong! Clothes I received...
Read full review of ModLily and 11 commentsridiculous, disgusting company!
I purchased some items, but they were nothing like the pictures on their website, and the quality of the items was really poor. The sizes were wrong, and material looked cheap. Items were extremely small. I ordered L sized clothing, but they sent me super small S sizes items. So I went to their website and complained, but they treated me awfully! Basically you either send back the items or expect their version of a refund. But they won't give you a full refund, don't even dream about it. I paid $100 for my entire order, but was offered only $20 as a refund! Their agent insisted on me not sending anything back, because they won't give me a replacement either. I asked to speak to a manager, but was told that manager is super busy. Ridiculous, disgusting company! No words can describe how much I hate them!
ModLily Reviews 0
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About ModLily
What separates ModLily from other fashion outlets is the high level of customer satisfaction that they prioritize. The store aims to make its customers feel valued and appreciated. Thus, they offer frequent discounts and deals to their customers to make fashion shopping seamless and hassle-free. The store's dedicated team is always ready to assist customers in choosing the right outfit and size to ensure that they are satisfied with their purchase.
ModLily's outfits are stylish, comfortable, and affordable, making them accessible to all fashion enthusiasts. The store offers a wide range of clothing styles, ranging from dresses to tops, jeans, swimwear, and accessories. The outfits are designed to suit every occasion, from formal events to casual outings.
In terms of quality, ModLily ensures that all their products are made using high-quality materials to provide maximum comfort and durability to the customers. The store stocks a unique range of clothing styles that are not readily available in other fashion outlets. Their team of designers sources inspiration from various fashion trends across the globe, ensuring that the outfits are always trendy and stylish.
In conclusion, ModLily is an exceptional fashion store that offers quality clothing to its customers, coupled with excellent customer service. The store provides a one-stop-shop for all fashion enthusiasts, at an affordable price. Whether you are looking for a party dress or casual wear, ModLily has got you covered. The store's unique collection of stylish outfits makes it a go-to destination for fashion shopping.
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Yes, ModLily is an online fashion retailer offering women's clothing, accessories, and swimwear.
A legitimate online retailer like ModLily should use secure payment gateways to protect your credit card information.
Reputable online stores generally provide accurate product listings, but it's always a good idea to read reviews for additional verification.
Quality can vary when shopping online. Customer reviews can give you insights into the quality of clothing and other items sold by ModLily.
Shipping and delivery reliability can be assessed by reading customer reviews or looking at the store's shipping policies.
Return and refund policies should be clearly stated on the company's website. Make sure to read them thoroughly before making a purchase.
Legitimate websites should disclose all fees upfront. Check for any additional shipping or handling fees.
A trustworthy online store will offer responsive customer support. Customer reviews can give you insights into their efficiency.
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Pricing can vary, so it's recommended to compare ModLily's prices with those of other similar online retailers to ensure you're getting a fair deal.
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Overview of ModLily complaint handling
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ModLily Contacts
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ModLily emailsservice@modlily.com100%Confidence score: 100%Support
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ModLily addressRoom 2087, № 15-3 Building, 999 Ningqiao Road, Pudong, Shanghai, 201206, Hong Kong
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ModLily social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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