Money Network Financial / EverywherePaycard.com
Reviews and Complaints

Once again, I called in to have my card replaced. So far today, it's taking 8 days for a new card to reach me. Last time, it took more than three weeks. I ran out of money last time and was in a very inconvenient situation. This time, it's taking too long for no apparent reason.
If I call them to tell them this, they'll tell me they can mail another replacement card. Then when I get the first one, it'll be useless, so that I'll have to wait even more time and not just be able to access my money.
I'm about ready to be done with Money Network. After the years, they're not competent enough at card replacement for my satisfaction.
They say it'll take 5 business days, but they should say it'll take a minimum of 5 business days. Leaves me screwed up, because I asked them to replace my card, and they deactivated my older one.
A local bank does better than this. More competent at it.

I received a called today, July 11, 2016, from a gentleman named Derrick Foster at extension 106 telling me that I was approved for $1000 with Money Network and that my monthly payments would be $120/month for the next ten months. He assured me over and over again that this was not fraudulent but told me that I had to prove that I had $120 in my account before the funds could be released. I was instructed to get a government verification card from Walgreens and load the $120 on the card. I gave him the verification code to release the $1000 plus the $120 into my account. He then transferred me to another department to get my bank account information to transfer the funds. That person's name was Richard in the Accounting Department, and he told me to allow about 20 minutes to receive the funds and to check my account. After about 30 minutes, I received another phone call from Derrick telling that they released the funds from their Bank of America account but that there was an error during the transfer due to the fact that my credit score was not high enough. However, he had initially stated that my loan was completely approved. Next, he stated that in order for me to get the money, I needed to send another $276 to bring my credit score up. At that point, I asked Derrick to just refund my $120. During this particular conversation, Derrick became very rude and unprofessional, so I asked to speak to the manager. While I was speaking to the manager, Karen Douglas, she also became very rude and disrespectful and hung up on me. During that conversation, she stated that the only way I can cancel the application is to go to New York to the Financial Crime Enforcement Agency along with my attorney. The manager and Derrick both stated that if I did not proceed with paying the $276 that they would begin debiting my account for $120 each month although I never received the money into my account. She also stated that if I close my account, that legal action would be taken against me.

At this point, I do not even believe that their names are real, and I feel so crazy for even allowing myself to become a victim of fraud. All I want is my $120 back in my account.

The number they called me from is [protected], and Derrick stated that their website is MoneyToday.com

I go shopping and I check my account a few minutes later and it appears as if I had spent more than I actually had. I kept track of where I was, I should still have like $207 left. That isn't what they're saying. So basically, I'm out $131 and I'm not entirely sure if I'll get it back. I would've tried customer service...if I hadn't read the customer service reviews. This company is garbage, just garbage. Next pay period, I'm paying off what I owe my old bank and starting an account elsewhere, Money Network is trash!

I started using Money Network back in 2011 when the company I worked for gave me the option to direct deposit to a bank or receive money on their Money Network card. At the time I did not have a bank account. I have used their card for almost 5 years now without a complaint and I actually preferred their card over a bank account. I recently switched jobs who also offered the Money Network card as well, but I had a Money Network card here that would be usable instead of opening third account with them. I called to verify in November 2015 that the account was still activate and to receive my account number with routing number to start receiving direct deposits. On December 20th, 2015, Money Network closed my account without my knowledge and deemed the card "inactivate". I received five direct deposits and used the card DAILY at that point. I did not find out until Christmas Eve when my direct deposit did not post and I could not access my account. I called and they told because my card was considered not activate because from July 2014 until November 2015 there was no activity and although I was currently using the account it was still consider inactivate. How that works is beyond me?! I asked multiple times what could be done and why they would continue to allow me to use the account when it was deemed "inactivate" without a real answer. I also asked why I wasn't notified and the response was, "it's automatic." At one point the lady told me there was nothing they could do and I would have to contact to employer to receive my payment as it was "sent back." The supervisor "Gwen" also said the same thing and there was nothing they could do to reverse the account from being closed and I have to contact my employer and get the money sent to a different account. I used Money Network because there was no other account. I used Money Network because I trusted them with my money and the only answer I got was "I'm sorry there is nothing we can do." It was the holidays and I was unable to reach anyone until Monday. I called early December 28th in hopes to get answers and my employer had yet to receive the money back! I called Money Network and spoke to a Heidi who was the most helpful, but a little too late. She informed me it takes 1 to 2 business days for the company to get the money back and at the time of me calling they would have been able to reopen my account seeing the pending deposit and I would have been able to receive it then. Unfortunately, I was never told that and the payment was rejected and no way to change that, but wait for my employer to receive the payment back. I have no idea when I will be paid or receive my money. Not to mention it was the holidays and a holiday week again. I pray I get my money by January 4th or I have no idea how I'll make it. I will never ever use Money Network again! I can't believe they allow uneducated people to answer their phones and be called a supervisor. If you are unaware of company policies then you should not even be able to answer questions that you truly don't know the answer to!

Received a letter stating that my card was on hold due to the us patriot act and how they could not verify my identity. I faxed my social, drivers license, voter reg card, and credit card to show proof of my name, address, personal identity etc. They said they never received the 2 faxes as well as the items i mailed directly to them. I called them for the 5th time today only to put on hold for 3 hours. Still waiting to speak with a supervisor and someone who has a brain there to fix this 'identity' issue. This company should be ashamed of how they lose their client's personal information. I can never know what happened to the faxes even though i got a confirmation of the fax. I can also never know what happened to the items i mailed. I really hope that i'm not the next victim of having my identity stolen since my personal information is floating around money network headquarters. Simply pathetic.

I have been as to send verificationof my home address and i have done so i have also been as to send verification of my drivers license and my social security card i have done so the representative on the phone tells me that it will take 24 hours to 72 hours to verify my information but in the meantime it has been over a month and they still have not release my card. I have faxed them 3 times and i have emailed them 3 times and the compliance office have never updated my information it is a very unprofessional company and everyone not to ever do any business with money network because they are rip offs and they are third party company that have people outside of the states speaking on behalf of them i don't know what else to do but write this complaint out to see if i can get some justice it's a damn shame that we don't have justice in our country when it comes to small people who work very hard for every dollar.

All i want to do is upgrade me card. The money network customer service is absolutely terrible. I have faxed and emailed my information to them four times and its been three months and they still find a different problem every time i call to check on the status. One woman was extrememly rude and nasty, and was accusing me of lying on my documentation. Excuse me? I was very offended. They are a bunch of idiot who have no idea what the hell they are talking about. They are hassling and victimizing me for no reason. When asked why i had to fax over copies of all my information and not the next person, they had no reply. And then they have the absolute nerve to accuse me of lying. They really need to get there stuff together. Im still waiting.

I made a transfer to my destination account December 15, due to me making the transfer on the weekend I wouldn't make it to the next business day. When I called my bank my money hadn't been transferred. I call Money Network and the told me to check back 24 to 48 hours. I called then back 2 days later and was told to check back in 24 to 48 hours. I called in 2 more days and was told the same thing. I was told that I need to file a dispute and that is would take 10 business days. I'm fed up with Money Network. I have $140 missing, it may not be a lot but its mines and not for giveaway!

I had 103.19 on my money network card just this morning. I used it to get 24.90 worth of gas... Now I have 3.00 left. I called to check my recent activity, and there's a random 75.00 transaction right after the 24.90 one on the same date as today. I got my gas and went straight to school. No doubt that customer service will have some excuse to just not refund me. I've also had previous problems with ATMs. It said I had "insufficient funds" but took my service fee. The funds weren't insufficient, in trying again it worked fine. Except it charged another service fee. The Money Network card is just so great as you can see.

I have a money network paycard that was provided for me through my employer. I started noticing money missing so i got a new card sent to me, which i had to pay for and i changed my pin.3 cards later money is still myseriously coming up missing from my account. I was told by customer service that someone must have my account number along with my card number for this to keep happening despite the new cards i had to buy and cancel my old ones. Most recently a total of $346 was missing from my account in a 2 week period. I called and wasted countless minutes on my cell phone and finally was sent the dispute forms to dispute the 7 withdrawals that were not made by me. These withdrawals took place at an ATM at a Farmers Bank in Georgetown, ky. There is NO Farmers Bank in Georgetown, ky. The investigation of these fraudulent withdrawals was done by someone named Dan with the dispute operations department of First data. I recieved a letter 2 weeks after faxing all of the appropriate paperwork and a written letter explaining that there is no Farmers Bank in Georgetown, ky and that these withdrawals were not done by me. This letter said that my dispute was denied based solely on the fact that my pin number was used for these transactions. If someone got a hold of my account number and my card number would it really be that difficult to get my pin number as well. I am just glad that i noticed the money missing before a large amount was stolen. It is not even about the money. It is the fact that i work very hard for the money i make and these people including Dan are allowing it to be stolen from me and many other hardworking people.

I have had my paycheck deposited on a money network card for about year. One day i went to swipe my card and all my money was stolen off my card. I called Money Network to try and get my money back and they told me that i have to make a dispute . I did that and then they told me that they had to send me out affidavit in 3 to 5 business days. They sent me the affidavit and I faxed it back to them. I called this morning and they told me that it takes 24 to 48 hours to receive a fax. After that they told me it takes 10 business days to to do a investigation. I don't understand how can I live in California and have my card stolen in Boston. I had just used my card that morning in California and 2 hours later my card was used in Boston. I think it is an inside job so i will be contacting my lawyer to see into this. This is the worst company i have ever heard of and when i do get my money back i wont be doing business with them again.

What a scam. Money Network is not letting ATMs dump the cash to customers but giving it to the ATM people so you will have to file for it. Money Network gets the money back from the ATM people in 7 to 10 business days. Then they hold your money pending a date 90 days from the day you filed so they can draw 3 months interest off it. As much as this is happening system wide to people it cannot be just chance. Unfortunate that Walmart and so many other big business people are using them for payroll. Right unfortunate for us employees. With all this fraud, for big companys to still use them they must be getting something on the backside to. We need a indeft investigation into this matter and if proved, some big paybacks for the unfortunate people who have lost some happyness and physical property so some fat cows can get fatter

Visa, Money Network, First Data, MetaBank.If your employer deposits your payroll check to a Debit card handled by these

companies, please, be aware that most of the transactions and customer support is handled outside of the United States and this

is a source of Fraud and Identity Theft.My wife's employer uses First Data Money Network to deposit her payroll into a Metabank

Debit card.Charges were made, in Santo Domingo, Dominican Republic, against the balance in her account, until there was

nothing left of her payroll deposit.The account number and PIN were used in various locations in Santo Domingo.She called

the METABANK number for customer service on the VISA card to get the money back into the account and to have an

investigation started.She was told she had to fill out a form to get her money back and that would take a week to get the

form.When she ask where the form would be mailed from and the location of the MetaBank Representative she was speaking

with, the answer was "SANTO DOMINGO, DOMINICAN REPUBLIC".We were appalled.The place where the theft occurred must

be the place where the transactions are handled.NO security there.She then called the VISA number designated for the United

States and it was a Visa Representative in Manila, Phillipines.They gave her the number of the Santo Domingo office to get her

money back.We are at a loss, there is NO investigation started, the forms are still not here and may never get here, so my wife is

out of all of her payroll money and there seems to be nothing we can do about it. She, also, noted that at the time she tried to get

her money out at an ATM machine and it declined it because of the theft, her card was charged a fee and then there was a fee to

report her card theft and a fee to SPEAK to a LIVE PERSON.This METABANK, VISA, MONEY NETWORK, FIRST DATA card is a

RIP OFFand people should be aware of the ongoing scams that can be perpetrated in other countries using our corporate store

fronts.I have tried to get information on how to get her money back, but it seems the United States has nothing in place for

investigations into other countries.This fact, opens the door for corporations to RIP OFF the AMERICAN public and not be held

responsible.Having money deposited into a Debit card that is administered outside of the U.S is a SCAM of outrageous

proportion, but American Companies just keep on selling out.

I had to use this card while I was employed at Jamba Juice and saved all of my income on this account. Years later find out that it charges a $2.95 maintenance fee EVERY month. Also, $1.50 for EVERY transaction. I bought a meal today for $7.50 and the online bank showed the meal costed 9 dollars (did not state that it was a withdrawal fee). Just that the meal was 9 dollars, which was not. Another thing is the online site is awful, doesn't make any sense. Transactions are all scattered even when you organize it by date. This card is incredibly useless and stole hundreds of dollars that I earned from hard work. I recommend everyone to use an alternative method if possible.

I have been with this bank for a long time. i had them to do a money transfer to another bank after they told me that theydo so, the money never made it . the other bank told me that they dont accept money transfers. money network gave me the run around for 1 week telling me the funds would be back on my card. then they give me the number to who has my money and told me i was on my own that there was nothing else basically they can do. so no one will tell me how i get my 2000.00 dollars back and they have on my bank statement that they are fdic. can some one please help me try to get my money back.

I received 2 Money Network cards for selling my gold. I was not told of any limits etc. I tried to use it and the card would not go thru. I called Money Network number (in the Philipines) and was told they were protecting me and limiting charges per day to $1000. I gave them permission not to protect me and to over ride that but they would not. I fault the gold buying company and Money Network with this! I will NEVER have another one!

Up until Dec.2009 when i requested a new card (blue) I had no real problems. I wanted to put my tax returns on card and it can't be done with the green cards. It is now June 2010, 7 months and a dozen calls to customer service later, still NO card. Even worse, I'm charged for every call! They WILL NOT let me talk with a supervisor and everyone says the same thing, "You will receive the packet in 7-10days." A couple months ago I received a letter stating, " Due to no activity on card more then 30 days your account will be closed by (such date) so either use the amount by date or we will issue a check." Problem was they put a suspension on account and i couldn't use it, nor have i received a check! They did take off the hold but no contact since! Lost on what to do..