Menu
For Business Write a review File a complaint
Mor Furniture

Mor Furniture review: athena leather sofa 4

F
Author of the review
10:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Purchased a 100% leather living room set in May 2011. The product is sold as the Athena collection. I bought a leather chair, love seat and a sofa. I also purchased a warranty for the leather from the Guardsman Co. Sofa color is dark brown. Problem - the color is flaking and peeling off of two upper back cushions. Mor Furniture says they don't repair or replace furniture and I should, "go to Home Depot and buy a leather toner to color it". They want me to paint my sofa. Then I contact Guardsman and they refuse the claim saying they, " don't warranty peeling leather". I have a useless 5 year warranty. The furniture is made in China by Superb Creations, Inc. The woman at Mor suggested I could call them by getting their phone number off of the website. Such piss poor service. I am consulting my attorney today. Quality 100% leather does not have the color peel off like a poor paint job.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

4 comments
Add a comment
F
F
frank
xfbg , US
Feb 19, 2009 5:24 pm EST

customer service horrible treat you like a fool.productes ar very cheap BRAKE VERY EASY they make money on you on repairing the furniture. have bought 3 diffrent furniture sets in one year all broke and warrenty suck.VERY VERY BAD SERVICE mean dilivery people and poor cusomer service

H
H
harrypatton
US
Dec 09, 2013 1:32 am EST

Just bought one a few days ago. I am concerned when read your comment. Will see how it goes. wish more people commented here.

U
U
Unhappy customer in Arizona
Phoenix, US
Jan 06, 2015 7:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

We are having a similar problem with their warranty company (Guardian). They won't fix my torn sofa saying that it is not deep enough to consider it an incidental tear and they say it is within 1/2' of the seam. Nonsense since the policy stats they will fix ANY tear then proceed to tell you all the reasons they won't fix it. All is All last time I checked. Going to go to Mor and complain about their warranty service they offer. Not to mention that the leather sofa we bout is wrinkling more than normal and we are now seeing color fading in certain areas of our dark brown furniture. - unhappy customer in AZ

A
A
Ambrlynn121
US
Sep 09, 2015 11:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought what they claimed to be 100% leather sofas. We have had them for just over a year now and they are peeling. The warranty I bought is useless because it doesn't cover peeling. Has anyone had any of their issues resolved with mor furniture?

More Mor Furniture reviews & complaints

Mor Furniture - deceptive return policy 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mor Furniture - Changing financing price 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mor Furniture - customer service/delivery promises 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mor Furniture - stock-less
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mor Furniture - horribly made furniture
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Mor Furniture Contacts

  2. Mor Furniture phone numbers
    +1 (866) 466-7435
    +1 (866) 466-7435
    Click up if you have successfully reached Mor Furniture by calling +1 (866) 466-7435 phone number 0 0 users reported that they have successfully reached Mor Furniture by calling +1 (866) 466-7435 phone number Click down if you have unsuccessfully reached Mor Furniture by calling +1 (866) 466-7435 phone number 1 1 users reported that they have UNsuccessfully reached Mor Furniture by calling +1 (866) 466-7435 phone number
  3. Mor Furniture emails
  4. Mor Furniture address
    6965 Consolidated Way, San Diego, California, 92121, United States
  5. Mor Furniture social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Mor Furniture Category
Mor Furniture is ranked 91 among 372 companies in the Furniture Stores category