Motel 6
Reviews and Complaints

Was placed on a do-not-rent list in Grand Junction, CO because:

1) oil spot from under my truck. I cleaned it up but Rachel (blonde manager) and Tony (employee) were upset oil got on their handicapped parking spot they illegally park in. One manager was polite to help us. The others just said "google help to take care of it. not their problem).

2) cigarrette butts. There are lots of smokers on the premise. My husband stood by the trash cans with ash trays on them, but they accused him of smoking in front of non-smoking rooms. Some would be rude to him and yell at him to stop. Asinine when the employees stand in the same place. (girl with head shaved on side of face)

3) accused my husband of calling an employee "f[censor]". If that were the case, why didn't the accused employee kick us out right away when it happened?

40 They regularly rent to homeless who do drugs in the parking lot . I did not mind at all being put on that list. I was never coming back to this un-kempt, drug users den.

My GPS took me to the location but it was to dark to see it then so i left and after couple times going around i found and coming back to same place without lights the logo and parking was off. Not too friendly then the sheets were blood stains. I looked around and also the frame on door had it. The. Next morning i found more blood stains on the elevator. I felt the place is careless. I got 2 rooms and i want my refund rooms were 222 and 139 on October 21st to 22 2017 The motel 6 in Lemoore

We have stayed at this motel before and really liked it, so we came back. BIG mistake. The room that we were put in this time was absolutely filthy. The floors looked like they hadn't been swept, there was dust 3 inches thick on all the base boards, the bathroom floor was so disgusting with a build up of dust and some kind of gunk. There was hair on the front and sides of the toilet, the hairdryer on the wall was matted with hair and dust and the full length mirror had black stuff (looked like mascara) smeared across the middle of it. This hotel has gone down so much in the past 3 years and we will not be back. It was not worth the money that we have paid to stay here and if I could have gotten my money back for the rest of the stay and moved motels, then I would have done so. This motel needs to be shut down for a week and someone needs to come in and really deep deep DEEP clean each and every room.

I stayed at the Motel 6 in Colby Ks on the way to see my son in Florence Colorado. I came home on the 21st with my granddaughter and we decided to travel a little farther so we would be closer to home in KCK. We stayed at the Motel 6 in Hays, Ks. The first room 103 my bed was dirty, there were several black small curly hairs and a stain on the sheet. I complained and James was very helpful and moved us to 104. Went to use the WIFI and found out it cost 2.99 and 4.99 which wasn't anywhere on the reservation. I went back to pay for it, James comped it which was nice, I got the 2.99 and it was awful, guess you had to get the 4.99. My granddaughter and I gave up and went to bed. She used her own blanket because she complained the sheets were scratchy and my bottom sheet had a bunch of little tiny lint balls all over it and the mattress so so crappy and hard I didn't sleep at all. The only good thing was the shower and the other beds mattress wasn't as bad as mine. We loved the one in Colby, we stayed there on the 18th i 104 I believe. The staff was nice in Hays, no complaints there at all. I would like a refund but I would be happy to know that you got this. I don't blame the staff but was very, very disappointed.

My husband and I was to stay the night at motel 6 in elizebathtown ky! We paid for our room and asked for an extra pillow due to my back problems! When the housekeeper brought the pillow to room she then went and told front desk that their was a strong pot smell in room! When they called up to the room and asked me about it, I told them that we was not smoking in the room! The lady then sent 2 guys and a housekeeper to our room! When he knocked on door he said police and when I opened the door it was just more staff! They didn't say anything at first just sniffing. I said what and he said yes there is a pot smell in this room! I again told him that we was not smoking in the room and that my husband was going in parking lot to smoke a cigerette! We don't even smoke pot! He then said you have 15 min to vacate property before we call police! When my husband got back I told him what was said and he decided that we was not putting up with that hassle from that motel so we decided to leave! My husband went to front desk to get our money back since we hadn't even been there for an hour and a half! They told him that we was not getting a refund because the room smelled like pot! First we do not smoke pot! Second we will never ever stay at another motel 6! Third I will tell everyone about this and blast it on social medea! Y'all need to get over yourself and stop ripping people off!

I Mary twigs was placed on do not rent to because day shift In summer of 2017 said I used a fake I'd to rent room in fact night shift desk worker confirmed w her I was outside all night drinking coffee when I had to use bathroom I used they bathroom. But when I was asked about next day I told her when did I check out she said I checked in still I told her y my clothes in office from previous day & I been up there for 2 months the whole staff knew me so how did that I'd get passed in first place than I told her go check see who in room she said she not but I think very unfair cuz it really wasn't me

I am currently at a Motel 6 in Danvers, Massachusetts and I am very displeased with my room. First I am spending $150 a night and the condition of my room is poor. Stained sheets, dirty floor, no shampoo in shower. Every hotel I have EVER stayed at has that complimentary. Now I have to go out and buy it at a store. They should tell you this when you book that their too cheap to offer this. Also, no free Wifi? Are you kidding me! For $150 I expect free WiFi at the least. For what I've experienced so far, I'm not looking forward to the free coffee in the morning. You guys probably save what didn't get served today for tomorrow. I will NEVER stay in another Motel 6 or subsidiary ever again! I will also post my experience on Facebook for all to read.

my friend tyler moye booked us a room at motel 6 in pueblo co on
conf number [protected]
thursday oct 5th to the 6th
4103 n elizabeth st pueblo co

all 3 of u were bit by bed bugs, me the worstx after weeks i have severe infecting and scarring developing and slow healing rotting open wounds all over my ankle, its pretty bad, we notified staff and never heard back, ive got pictures from the start until now, im very close to going back to the doctor. can you please help me?

I stayed at 2360 delks road marietta georgia
The motel and studio. Both has alot of roaches the staff at these hotels knows that they have. Roaches the lady at the hotel told me they have roaches shouldnt it be a law put in place for hotels like these. The lady at the cooperate office said tbat they would only give me back $18.00 for my refund I want all of my refund seeing that I had to kill roaches all night from bitting my young daughters. Worst hotel and motel ever

My boyfriend and I encountered the worst possible place to stay! We arrived at the motel for check-in. The room was booked through Booking.com. the front desk person was tending to guests checking in, paying with a credit card. When it was our turn to check in, paying with a card, he told us that the point of sale was down and we would have to pay cash. Cash was given for the room and then took my ID and without warning, took a picture of my ID on his iPad. We asked about policies regarding this practice that neither have ever encountered and he could not provide us with anything. We asked for a receipt and we were told that could could not give us one. Really?!? Being that it was late and a long day of driving, we left the office with room key in hand.
The room had bullet holes in the wall, the linens were dirty and the mattress was disgusting with stains!
We left the room, with our items in it, for dinner. AS we were eating, I received a phone call from the motel asking if we were checking in?!?! My boyfriend told the man that we paid cash and that our things were already in the room. He told us that we were not checked in nor authorized to be in the room. We immediately left to return to the front office and the incredibly rude male behind the desk told us that he deactivated our room key and that we needed to leave the property if we didn't pay! I checked my bank statement during this back and forth only to find that not only did we pay cash for the room, but my credit card was charged twice! We spent 30 minutes explaining the situation to this person and what happened. When we told him our belongings were in the room, I was charged 3 times and we were not leaving, he called the police!
Once the police arrived, we explained the situation, again. The police were in agreed with us and told the person that we were to be refunded the money back on my card and to reactivate the room key. This is now day 9 that I have not received a refund for this and all of the trouble we had to endure for this disgusting room. PLEASE DO NOT STAY HERE!

I checked into motel 6 in Albert lea Minnesota on 10/14/17 at 6:00 PM. First off the key card was placed in a much used envelope. I went to the room to find dirt in the tub, not enough to complain about. So far so good. I then checked the sheets on the bed and found that Papa bear had been sleeping there and must of had Mama bear with him creating baby bear based on the fresh stains on the sheets. I told the front desk personnel the room was not clean and explained the stains. She told me they were "construction stains" and not to worry about it. She asked if I wanted my money back or another room. I asked for a room. Her next comment was "Are you sure because they usually check 2 or 3 then take their money back. I get a room that the door was open and stripped of beds. I got my money back in cash because she didn't know how to reverse a credit card. She thanked me for not taking another room because it made her life easier. She then stated they have a ongoing problem with housekeeping.

I wanted to check in early in my room. I made a reservation two people one and one night. I called ahead. First said nothing available and check-in would be at three O'Clock. I staid OK. Then Marchia called me saying there was something available downstairs. I confirmed with her and said I was on my way to the Motel. When I arrived Mexican lady said there was nothing available. Come back at three O'Clock. The lady was do mean and rude the whole time to me and my partner. She there was s glich in the system. She was being very discriminatory towards us. When I said this she got so mad at us. We said things and got on the phone to call security on us. Go outside in the building. Asked for a manager and said there was not one there. May not be one at all. We have stayed there a long time, put a lot of money at the motel. We make reservations so we can check in early. So we want this lady fired for what she did. I free night stay for our trouble we had to endure.

My wife stayed at the Green River Utah Motel 6 for two nights with our 6 year old boy and our dog. Her first night, there was no hot water or wifi. The next morning, she went out to the car and was locked out. She went to the front desk to re-key her key card and that did not work. Once the staff realized that lock mechanism was faulty, they had to contact their maintenance which obviously took some time. Mean while, my wife and little boy and dog were locked out of their room with all of their personal items locked inside. Once the maintenance person did their troubleshooting, they realized that the lock was broken and crowbared the door open. My wife was instructed to either leaver her belongings in the room while the maintenance person "tried" to fix the lock, but as it turned out, they had to order a new lock, but had no other rooms for my wife, kid and dog to move their personal belongings to. So, she loaded up her car and was told to come back later that evening and they would have another room for her. Once she came back later that night, she was in fact put into another room, but that room also had no hot water or wifi. She tried her best to be patient and brought these items up to the front dest person Leslie and the manager, but was met with ill- mannered attitudes. She called me while I was on the road for work and filled me in. I personally called the faculty and spoke to Leslie as a neutral party and she told me that her manager was in fact working on comping my wife her first night's stay. I also called the Motel 6 customer relations phone number and spoke to a very nice woman who called the facility to ask them to comp my wife one night's stay for being put out. The next morning my wife went to check out and realized that she was being charged the full amount. She inquired about being comped one night and both Leslie and the manager say that they never spoke to anyone and that my wife was being charged the full amount. My wife made her case that she was locked out of her room for hours, had no hot water or wifi for two days and had to move all of her and my son's personal belongings two times. I suppose they argued with her and here we are.
I just spoke to customer relations again and they were very nice and created a complaint file that would be going to revue about the management staff and her compensation for being treated so horribly and being charged the full amount.
Not to mention, my poor wife felt horrible about having to complain about these things with our 6 year old little boy watching and listening. Not cool and not professional.

I recently stayed at Motel 6 on Bell Rd Phoenix, Az and it was by far the worst experience of customer service in my life! I checked in, got my room key, parked my car, and just as i walked into my room and set my bag on the table when i noticed that there was an used condom on the telephone. Disgusted and furious i quickly grabbed my phone to take a picture of the condom on the room phone. Then i called the front office and calmly let her know that upon coming into the room i was surprised to see that there was an used condom left laying on the room phone. The lady in an unamused voice that there wasn't much she could do but switch me rooms or give me a refund. While getting a full refund was exactly what i wanted after finding what i had. I was extremely tired and just up and leaving to find another place to stay was just too much at the moment so i reluctantly agreed to switching rooms. She informed me that i would just have to come back down to the front and receive another room key. After getting my second room key and moving my bags over to the new room i was getting ready to lay down for the night but as i pulled back the comforter and blankets i found a huge yellow urine stain. Exaughsted and disgusted i once again called down to the office to inform the lady of what the second room had on the bed. She automatically with aggravation in her voice snaps at me that she is "busy"and "there's not much she can do for me anyway because laundry is closed until morning " and "she cant keep switching me rooms all night she has other things she is trying to attend to" i replied " excuse me?! i didn't realize that my situation was a bother to you and i was being such an inconvenience. So i should just lay down on the urine stain and wait until laundry opens? " the lady then starts yelling at me that she doesn't have time for this" and proceeds to hang up on me.

Hello, I typically do not bring my complaints this far but I feel this is warranted. My husband and I stayed at your Rochester, NY location over this past weekend. The motel was clean and relatively quiet however I was taken aback by a situation I had with the front desk. We followed procedure to "stay green" by hanging our towels so it wasn't necessary to change them out. Yesterday morning, approximately 7:30 am I awoke to shower. I realize there is only one towel, one washcloth and one hand towel. I walk down to the front desk and there were two young ladies there. I approach them with a "good morning" and was greeted with..."yeah?". Weird but ok. I then explain that there are two people in the room and housekeeping must have overlooked that fact and only gave us one towel set. The one young lady responded to my shock, "well we don't have any more". I was a little shocked by the terse tone of her voice. Then she said " there won't be any this morning." Then turned and walked away. Wow! I know that things happen, machines break, someone takes off unexpectedly, etc. But when I stood there shocked, she responded "what? There are no more". No apologies, no explanation...just walked away. I run a serious newsletter for RIT families living remotely to help them find good lodging. I have been doing it for 4 years. Unfortunately my experience is going to force me to warn people about your Motel. I am sorry. Thank you for your time, Ellie Flanagan

This Motel 6 10445 Reiger Rd Baton Rouge La. Is the most horrible place to stay ever. I can not believe the deplorable conditions of the bathroom in room114. Mold in the shower walls no towels and no toilet paper. My wife went to the front desk only to be told that housekeeping was gone. I mean it's only 6pm really. We paid for a two night stay and decided to check out early after the first night. The GM Ms Johnson was so rude and nasty to us. We asked for the second night to be refunded and Ms Johnson refused. This lady actually called the police saying we were fighting with her. The East Baton Rouge officers were patient and polite to the point they were offered by her consistent lies. I will never stay at another Motel 6 ever again!

I just stayed at motel 6 a few days ago. I was there for 2 days. I woke up to all this stinging in my head. I turned on light and I was covered in bed bugs. It took a hour picking them off my scalp. Hundreds of bites all over me. I went too desk talked to lady she moved my room at 7am. From rm 315. To 312 we're I somehow paid full price. Now there should of been something done. So I go to o cvs walking in rain to get alcohol. Rubbing creams for bites laundry detergent and change too was all my stuff. Front desk lady says were are these things. Your on the do not rent list. I was washing there towels instead of putting them down shoot and it get worse. The matienience man found bugs sprayed room. And that was it. Being. Treated like I didn't pay or was lotering around. My favorite getaway now feels like my worst nightmare. Over 100.00 for 2 days actually 4 days straight. Over 200.00 and last days were hell I felt lol like I was being eatin alive. The first 2 days me an my sister stayed. Last 2 days alone. Very upset very mad about these bites and burning feeling i'm miserable.

I made a reservation on hotels.com 5 weeks ago for a 1 night stay at the Motel 6 Des Moines South-Airport, 4817 Fleur Dr in Des Moines, IA. When we got there, a girl with a motel 6 shirt on was standing outside and said they have no rooms as they are over booked. I told her I had a reservation and she said to go ahead and go in side. I talked to the desk worker, Jason Thomas, and he said that they are overbooked. I told him I booked my room 5 weeks ago and my credit card was already charged. He just shrugged his shoulders and said they have no rooms available except 4 dirty rooms and there was nobody there to clean them. I told him I wanted to speak to a manager and he said there isn't anything he can do. I told him I was already charged and he got a very smart allek and condescending tone and told me that they do not charge the cards until the customer gets there and then they will run the card. I showed him the reservation showing it was already paid. He became more rude and aggressive. I asked how they get overbooked as a reservation was made. He said they keep booking until the rooms are full. I again said it was reserved and I was supposed to have a room. I told him we had a flight in 10 hours and now we have to look for another hotel. He didn't care. As my husband and I were walking out the door to go find a different hotel, he became more belligerent. He shouted to "F" off you F'ing B**** in front of a customer. I went back in and was VERY MAD! I asked if he seriously just said that to me and he said yes. He said it again to my face and I asked his name and he said Jason Thomas. I was furious! I have NEVER been more repulsed by a person and their lack of, many things, let alone the appalling customer service or common decency! He must be fired! There is NO WAY we will ever attempt at staying at any of Motel 6's properties! My husband said he will sleep in the car first. No need to "leave the light on". Your company will be out of business very soon at this rate! It's a blessing in disguise as we went to a Days Inn down the road and they were AMAZING, the property was beautiful, the rooms were spotless and beds were very comfortable! Please hire quality workers, teach them excellent customer service and fix up your run down properties.

Checked in on Thursday around 1:44pm.
The sink was stopped up went to the front they said see if it goes down if it doesn't we will send someone,
Please come back and let us know .
The next morning it didn't go down went to the front desk notified them of what happened, waited no one came

Then I had to pay by the night not for two nights at one time so for the following day, I paid $90 something .
I have stayed in the past but this is the worst ever, you pay for something you cannot use then you notify the correct person and nothing is done ?
I don't understand ...

Fiesta location Yelling and arguing with her co-workers as I was waiting in the lobby to check in. Young man by the name of Jayden was trying to help another customer with their check in and she rudely interrupted and took over without so much as an apology or even a glance my way. Another customer came in and she became very irate with him, as he was trying to pay for his room which his company had paid for. I think she needs to be retrained, or let go. She is rude, inconsiderate, disrespectful, and argumentative with not only customers, but her managers as well