MovieStarPlanet
Reviews and Complaints

My bank account was charged yesterday (28.08.2018); $49.00 went towards a diamond package without my consent and authorisation. I would like to warn everyone who plays this game or have kids using this website "DO NOT PAY FOR ANYTHING" because it's not worth it. I tried calling the support centre and messaging MSP customer service on Facebook (which doesn't even have an inbox) and Twitter and I swear "THEY DO NOT GIVE YOU ACCESS TO A PERSON AT ALL."

This gaming website is such a scam and it's sketchy, they'll charge you unexpectedly.

hi, im am really upset my account on canda side {emodemonsoul} was hacked and i really need it back i invested tons of money in that account and i was wandering if you guys can help... thanks so much i had this account for 2 years now and i asked the girl who hacked me if i can have it back and she hasnt yet replied to me so i tried everything i cna but yet she still has my account she hacked it 2 dayss ago at 10 pm at night eastern time.

I must be the only user who doesn't understand this but, why can't all accounts login to the website from a different country? I didn't know this but I accidentally signed up to the US site instead of the UK site yesterday, and I thought if I change the countries I could still log back in - nope. But if I click on the membership button(s), all the prices are in the pound signs instead of dollars? First of all, I don't hsve a problem with the membership links but it is confusing and weird of that to happen. But what's really silly is, I've been playing MSP on and off for years upon years now and I have seen the changes, but the homepage with the login change is ridculous! Can't sign in because you can't change the country in the settings because it's not a valid setting? Can't sign in because you're from a diffrent country? How rude and unprofessional is that! What if someone new didn't know that and ended up signing up with not their country, and wondering why they can't log into their account or wonder why it isn't in their language/currency? Seems like the site is doing some dirty Trump business... Please sort this out, it's disgusting, especially for a children's website.

I have just came off my holiday to my bank statements which states you took £720 in nerone day ! This can't be right what are They going to do ? They have done this before We have sent them an email before they didn't even reply This incident happened on he 31 of July. This was taken from my grandmother Card who is a old age pensioner and is very upset. Please refund us !

Yesterday me Andy family went out of town. I can't download movieatarplanet on my phone but my sister can. She was on it during the car trip I never asked to log into my account. One day she said I was online when she physically saw me not online. The girl on my account was trying to get my account locked and trying to hack. Someone got it on youtube and now I'm locked out for no reason. I would like to have my mocha2437 account back I played good money for that VIP. Please I never did it and I want my account back. I've worked hard for it.

Hello

This is in regards to my daughters account a/m12456

My daughter tried to buy VIP online however she is not authorised to so with her debit card. Instead Moviestar plant withdraw the amount DKK 100 from my credit card without my consent. Ref: [protected]; date 10.07.2018

Additionally you have a default of recurrent buying the VIP subscription adding another purchase of DKK 100, Ref [protected]; date 08.08.2018 again without my consent or daughters knowledges to my creditcard

Furthermore you have withdraw DKK 199 Ref Ref: [protected], date 10.07.2018 for some gold membership again without my approval or my daughters knowledges

I have now asked my back to close my creditcard which cost me additionally money. I am requesting reimbursement of all of the above transactions. Additionally with reference to the GDPR remove any information or personal date you have of my credit card in the your system

I find your business model very unethical and can see that I am not the only one who has been trap my your shady business methods

Expecting a quick respons

Sincerely

Jonina Nonginthiath

my niece had an account that got hacked on Sunday August 12th, 2018. Her account was pinkiscute90. We had just purchased VIP for a month and within a few short hours the account was hacked. She tried to get on her account and her password was invalid. She made a new account and while on it she saw her old account being used. She asked the person why they hacked her account and the response was that they were bored and she is a hacker. The conversation is on my nieces new account: duhitzzzff1. We do not want the account back but would like this user to be deleted. Also I would like a refund of my 10.00 for the VIP that I had just purchased. She is a very rude person in the conversation. Also, when we purchased the VIP I had put automatic renewal, I need to have that stopped.

About 2 months ago I got 1 month VIP, and about five weeks later it was still there I thought it was a bit weird, and then two weeks later I got more star coins and more gems, so at that moment I realized that msp is giving me VIP that I don't want, but is it charging us.I would like you to stop it or tell us how to stop it, because right now every month my VIP runs out msp automatically gives me new VIP.thank you

Moviestarplanet has been playing up on me all day. Today when i logged in, there was an indication that i had 3 (example) messages that had not been opened. I clicked the tab that sends me to my messages but it stated "Tap + to send new messages". It showed that i had no conversations or anything, it only showed that message. Ive asked multiple people if they have the same problem that i have and quite a few people do. Can you please resolve this problem. Thank you.

Hello Msp sorry to bother...but i'm a bit unhappy about my excrescence on Msp so what happens was lily18812 Is a Bully she has insulted me and has begged for vip and i said no i don't have a vip ticket and she kept asking so she asked my friend ItyourgirlDezzy and i told her she don't have one ether kinda bit upset becasue she kept asking me and my friend so i told her she didn't so she said "SORRY i'll stop begging if you stop being annoying" so i defended myself and she put me in a group chat with her sister and her and told her sister i bulled her so i spoke up and i brought my friend to and my friend defended herself after she had insulted her so her sister was tryin to stop Lily but she kept talkin rudely so i said "stop crying about stuff" so she said i was ugly, over weight, i sould die, cut myself i tried to turn her into a good person by making her have sympathy..But she said "please die plz die" and then blocked me so i reported but you need to know the whole storys plus. My friend ItyourgirlDezzy is quite upset beacuse this is her first time playing i have proof this happend but i don't know how to take the photos from my phone to my computer so sorry but please contact me and maybe i can send you them my email so please contact me as soon as possible.

I'm "gggger back up" and higuys6211 scammed me. She promised me a 25 dollar iTunes gift card if I gave her a bunch of diamond pack rares. I gave her the rares and then she gave me the code, so I put the code in and it said invalid. I went to tell her then next thing I knew I was blocked. I'm very upset about this. If there's anything you can do, please.

My name is Terri Hutto you have deducted $40 from my bank account that I did not authorize. All we did was purchase the vip to get diamonds. I did not check the box to be billed every month for membership. I have stopped the recurring payments and want my forty dollars refunded. You don't have a contact number you don't have emails or even customer support for your customers, I understand why now. I did not authorize this payment and want it refunded. Terri Hutto my daughter's username is hannahslays123. You can email me at [protected]@gmail.com

My daughter account has been hacked she is only 10 and i want it resolved her account username was madlin10 and the person that stole it called my daughter bad names and has change the email on it to were i cant change the password on it the email is [protected]@gmail.com i want it fixed asap i have spent money on this account and my debit card was on it

Hello my name is Patricia Turner and my sin ordered a week VIP without the consent of me knowing on my fathers credit card. I need for someone to call me so we can get this situation under control my phone number is [protected]. Can someone please call me ASAP. I'm not sure as to how much money was spent but I'm sure you have it on file. Thanks and sorry for the inconvience.

My Daughter opened an account in December AppleXXmint the password she used was looploop1 although changed it a few times but also changed it back to looploop1 before she lost access to the account.

On the 28/12/2017 I brought her a VIP order number [protected] gift certificate Redemption code RTJTTAQLYU. More recently she has been locked out of the account but on other profiles she notices there has been outfit changes and status changes that she did not do, meaning that someone is using her account with all of the vip benefit's that I brought, the person who ha control of the account also has bought another diamond pack.

She reported the account, using the report an account link, after she lost access using a different profile. But the account is still activate and buying things for itself. My email address for response is [protected]@hotmail.com

I have now banned my children from playing this game due to the content I viewed. I have put a block on my wifi. I was extremely alarmed to see game members advising children to drink washing detergent and other toxic liquid. Sexual content and messages sent to children, swearing and photos of nudity. The list is endless and I would advise any parent to review this game before allowing your child to play. The other catch of this game is the constant monetary subscriptions to further game play.

You randomly took away my child's Star Vip we were paying 13 dollars a month for today 12/2 was the renewal date for her membership and you took it from her also your game is highly inapporiate kids cussing, sex, gays, transgenders, dating etc. that is pathetic also there is many many glitches along with scammers and hackers my child has been hacked and threatened to be hacked and your report system does nothing http://msp-gossip-insider.wikia.com/wiki/Weird_seeings_in_MSP someone also made this website my child found and i agree with it your letting freakshows play this game and my child is at risk of dangerous activities because your not allowing the correct ages play you say 8-15 play yet people are on their in their 20s and 40s I saw the list age rang for your Create a Moviestar and they dont have good options you people are obviously money hungry 80 dollars for a year vip?! it used to be 60 dollars! and the clothes for girls are so slutty and trashy really? an Ariana Grande theme? that girl is nothing but hick trash going to hell! fix your website! Basically bullying, scamming, people expecting you to buy them gifts, hackers, rapists, my child has been threatened to be raped on her old account because she stood up for bullying! that was in 2012 you have had nothing but problems since the game was created so either kill the website and start fresh or dont start it all and delete it forever this website is so unsafe and everyone is sharing personal info my child has done nothing but report people ever since she created her account i'm so sick of it I'm also sick of so many people on there being attention seekers another thing I have alot of photos against the people that play your game so like i said FIX IT OR START FRESH OR DONT MAKE ANOTHER WEBSITE AT ALL! THATS 3 OPTIONS PICK ONE!

Avoid them. Don't let your children play this game.
No, it doesn't affect their behavior or school grades. They just steal your money. At first, this website may seem nice. You get what you paid for.
Needless to say, it's impossible to use this service without paying for anything, or it's just useless or uninteresting. My baby was really excited, so I thought I would pay for this. So like I said at first everything was fine, but then they started to send emails asking for more. Why? To make you pay for a better game.
No, I won't fall for this anymore. I explained this to my daughter and she agreed it was unfair.

I am shocked that a company of this size does not share a way to reach customer service.

We have been billed via auto pay for over a year and I had noticed it a month ago. When I went to my daughter's account, it says we are not on auto pay and as such there is no way to stop auto payment that way.

I reached out to my credit card company and put a stop payment and launched a dispute.

I encourage everyone that is having such issues to post on twitter. These sort of companies need to learn a lesson on how to treat customers.

My little sister used to play on this website, but then she started telling me about some horrible things that happened with her. She said that she received creepy messages from a man. He told: „I'm coming to get you!” Then her profile was hacked and someone changed her status. A message on her status said: „Now I'm coming to get you in real life!” I joined this site ad contacted the customer support but they didn't provide any help. My sister also told that she received several messaged asking her address and phone number. This website isn't safe and it is really dangerous! There are many thieves on the site! Don't let your kids play on this website!