Menu
For Business Write a review File a complaint
Mr Price Group / MRP Customer Service Phone, Email, Contacts

Mr Price Group / MRP
Reviews and Complaints

www.mrpricegroup.com

Learn how the rating is calculated

1.1 1 Review 741 Complaints
Claimed
Mr Price Group / MRP has claimed their business profile
Write a review File a complaint

Mr Price Group / MRP Complaints 741

ComplaintsBoard
T
4:23 am EST

Mr Price Group / MRP Order 107110458926

What a horrific online experience. Especially during the current situation. I have never been so disgusted with service online and in store. The staff at Mall of the South were very unprofessional and unconcerned with my situation.
I collected my order on the 17th December. Only to find I paid the full amount of R614.91 and the order Is short of 4 items. I called the service Centre on the same day as when I reached home to advise there were items short. They advised that I will receive a voucher in 48 hrs. I did not receive any voucher. I then went to mall of the south Mr Price home. Was there about 2 hours with the manager and she promised all is in order I will get a voucher emailed to me. on the 22nd December. Todate no voucher has been issued to me. Funny how your money gets taken but the return of what is yours is a long winded slow painful process.
Mr Price your service is rotten. I want to close my account.

Desired outcome: I want my money back

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
P
10:15 am EST

Mr Price Group / MRP Online Order

I am highly irritated at this point not to mention the pathetic customer service.

I placed an order on the 25/11/2020 at Mr Price Home in Menlyn and to date I haven't received my order and I was advised this would take 5 working days. It's rather pathetic that I have to keep following up when I'm told they will provide me with feedback and to date no one has said a thing.

I need my order delivered AS SOON AS POSSIBLE I cannot wait over 3 weeks for something that was supposed to take a week, where is my baby supposed to sleep if you guys don't want to deliver the cot?

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
M
8:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Mr Price Group / MRP Not cancelling an order as instructed

I instructed mr price call centre 0800212535 to cancel a order 107660073792 but the order was only partially cancelled, I phoned 5 days straight and nothing! I'm still being charged! This is not right. I was given reference numbers but what for? This is basically fraud and theft. I phoned out over r150 airtime as I keep waiting in line just to be told the same story over and over...

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
E
4:59 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was at MrPrice Home fourways Mall on the 27th of Nov and as I purchasing a few items, I noticed after I've paid that I was overcharged and I asked them to help because I'm over charged, the cashier called a supervisor by the name of Prudence and she didn't help and gave me so much attitude but before me they was a lady from Mr Price Pretoria which she...

Read full review of Mr Price Group / MRP
ComplaintsBoard
S
6:52 am EST

Mr Price Group / MRP Admin clerk by the name of Fiona Bhikapersad at mr. Price

I would like to say that I have never had to deal with someone in the HR Department of Mr. Price. and this via email to. She was so rude and unprofessional that I will never shop or take a account out with them ever again. Can't wait to be paid up in full. This is the 3rd time that they could not get my payments as I did pay online and they could not pick up my account details on the system as I left out a digit on my ID no. The lady by the name of Fiona Bhikapersad could of just scrolled down on the mail and checked on my correct id as I had the account number as well as my ID no so how can she not pick it up on the system is crazy. She was so rude and it's sad because I have had my account for so long and because of a admin clerk I will never open a account with Mr price ever again. Can't wait for my bill to end - Am doing a Internship for a shipping and this is not the way to handle your clients - am disgusted at this - Fiona Bhikapersad is not someone that I would have working in my team. If I don't get feedback sorry to say I will go to the Ombudsman to see how this will be addressed going forward. I dont go complaining but shoo had my account for a few years now - and because of this incompetent Admin clerk I will never shop at or open a account with the level of service you get and how HR can have someone like Fiona that does not even have a clue on client or email etiquette is sad.

My email - [protected]@zacpak.co.za

Shevonne Hattingh

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
T
7:48 am EST

Mr Price Group / MRP Store efficiency

I wish to complain about the hour long wait in the queue at Mr Price Clothing, Makhanda. One cashier serving a queue that is nearly at the entrance of the store. Poor management when Mr P staff are walking around on the floor, and not seeing that there should be more cashiers! This service, or lack thereof, will lose you customers. Especially seeing that you are paying more for rental now that you moved into a bigger building.

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
S
3:12 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Mr Price Group / MRP I am trying to resolve a online query with regards to virtual gift vouchers purchased

I have a query with regards to online voucher ordered.
The call center which is suppose to be customer service has put the phone down in my ear. I have sent my query online 4 days ago with no response.
The whatsapp option is a joke! Absolute waste of energy.
So will the managing director maybe give service. His staff has no idea what that is. Or does the problem start at the top? At the highest level they don't value their customers and it filters down.

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
L
8:25 am EST

Mr Price Group / MRP Gift card

Gift Card bought for R1000 at Mr Price Home Cape Gate Brackenfell Western Cape, for my son's birthday which was 27 July 2020. Gift Card nr 0325194280. Date complaint was raised 2 November 2020 with Mr Price Customer Contact Centre and again on 11 November 2020.
When we went to buy goods at Mr Price Home Tygervalley on the 2nd of November 2020 we were informed there was R0 (zero funds) on the gift card 0325194280.
I phoned Mr Price Home Customer Contact Centre on the 2nd of November 2020, they informed me the funds was spend on the 1st or 2nd of November in Roodepoort they provided me with a reference nr CRFD9A2PE. I had no feedback and phoned again 11 Nov 2020 Mr Price Home Customer Contact Centre and they said the reference nr does not exist. I have never had such an experience before at any other Retailer where my money on my voucher was not available to spend. I spend another 18 minutes with them on the phone with a lady Krishnie. I need this query to be resolved. I live in Cape Town the card was kept in a safe place in my house and I do not live in Roodepoort nor did I travel to the Province. I need my refund of my R1000 in either a voucher again or cash back. Mr Price should have proper procedures to deal with incidents of potential fraud and not inconvenience and embarrass a customer due to their processes. Kind regards LM Griebenow / cell nr [protected]

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
S
5:07 am EST

Mr Price Group / MRP MR mobile

This is my no [protected]
My contract end and now it is a hassle to end it and it take a month but if we own the company the phone got to be stop in a month. You own me R 1866 and at the end of this week it will be in my account and this number will be pay has you go

And lucky for me I see 8599 worker every month and I will put psoter up that said MR Mobile seal people money
Sonja Jones
[protected]

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
N
6:42 am EST

Mr Price Group / MRP Payment not received

Good day,

Please assist.

I was supposed to pay R255 for November but then decided to pay R1000, so I paid twice. R255 and R745.
I paid my account on the 29th of October and the money was debited from my account but it still says pending when I check my Mr Price statement.

Read full review of Mr Price Group / MRP
View 0 more photos
Hide full review
ComplaintsBoard
M
11:57 am EST

Mr Price Group / MRP Slippers

I bought my 8yr son slippers on sunday for r79, am my son was very excited about them and today he decided to wear them and went out playing he came bake with them and torne apart am very sad about the quality thatmr price is selling and am never ever buying anything from them again they've lost a loyal customer course most of my son's cloths I buy them at mr price

Read full review of Mr Price Group / MRP
View 0 more photos
Hide full review
ComplaintsBoard
P
6:11 pm EDT

Mr Price Group / MRP I am complaining about mr price cashiers who do not know how to perform their duties

Am very much disappointed with mr price and their cashiers whom are busy promoting fraud at protea glen mall and jabulani mall in soweto, I just do not understand if is how mr price taught them or they are just ignorant, how does one sign for purchasing clothes while isn't an account holder and u approve, worse with a total different signature. Something needs to be done to these negligent cashiers of yours, unless if you mr price condone fraud as whole... I won't rest until I get justice, am very much unhappy with everything including the attitude I got when I went to report, y'all better train and hire people who can do their jobs properly or else one day ur businesses will go down because of this kind of attitude

Read full review of Mr Price Group / MRP
View 0 more photos
Hide full review
ComplaintsBoard
L
7:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mr Price Group / MRP Payment v/s purchase

Good day! I feel so frustrated with mr price that I have no idea where to start. Like I always do when time arrive that I have to make payment on my account, I get the stuff I need to purchase make payment and then in one transaction I will purchase my stuff. *just to keep in mind that the store I choose to purchase is not that close to my home* and therefore my time and proper planning is needed when visiting your store! The first time I experience this issue was a few months back, I made payment (standing in the que for an hour) just to hear after making payment that your processes have changed and that I can no longer make payment and immediate purchase which I find totally ridiculous (I have to now go in make payment go back again the next day to make a purchase)! I sort of adjusted to this frustration and the lady advised that it will be better to make my payment online and payment will reflect the next day and I will spare one trip in doing so! I did take the advise and used the online payment system and I made my payment early in the morning on 10/24 on sunday the 25th I took time to drive to your store to make my purchase and I could not due to my payment not showing! On monday (today) I took time (that I have to work back)! Just to hear the exact same story — payment have not yet cleared and again could not get my stuff (now they say it will take 4 working days for my payment to clear) and have to go back once again to try and make a purchase! Your system does not work! It is frustrating to any customer, it is a waste precious time and un-necessary trips and a waste in petrol use. Can you please advise what is the best way to make payment and a purchase not going back and forth in the hope that I will be able to make a purchase after making payment? Your urgent assistance and feedback on my query will be greatly appreciated. Blessings — lizelle

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
M
12:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mr Price Group / MRP Voucher issue

I received a voucher for my birthday in May (5 months ago) this year. Wanted to use it on 19 October at Tyger Valley branch. The cashier then told me that there is a R0.00 balance on the gift card. I have not used this voucher before. She found out from the finance department that the voucher was used on 25 October 2020.
How is this possible that the voucher was used while the card was in my purse the whole time & definitely never been used by me before. What happened to the R500 that my husband paid for the voucher?

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
L
8:26 am EDT

Mr Price Group / MRP Service

order : 107110409478 : L.M. Carnell.
5th Sept. 2020: bought a Austin 8 Drawer Unit from mrphome online.
15th September : 6.15 pm : delivered by courier who refused to wait until
16th September: opened box and Unit was badly damaged. Drawers not
16th 2020 :Reported to Krishnie Maderay at mrphome customer service.5.
23rd September - phoned call center and spoke to Berlin - resent photos
of damage and complaint.
6th October 2020 : resent photos and complaint to mrphome : no response
13th October 2020: resent photos and complaint to mrphome: no response
14th October: phoned call center and resent photos of damage: was promised a response by end of day: no response.
Despite daily calls to mrphome call center every day and emails sent to Krishnie Maderay and emails to help@mrphome every day I have no indication as to when the unit will be collect for return and refund.

I do not want a replacement;the unit is very badly made.
I request a refund please.
Thank you,
Linda Mary Carnell. Mobile: [protected]

Read full review of Mr Price Group / MRP
View 0 more photos
Hide full review
ComplaintsBoard
E
4:03 am EDT

Mr Price Group / MRP Online order delivered incomplete

My online order # [protected] was delivered on the 23rd or 24th July 2020, however it was missing a shirt.

I have sent emails however I have had no feedback at all.
We have been in lock-down as I work at a medical facility so have been relying on deliveries and online purchases.

All I ask is that either the item be delivered to me or that I be credited on my online profile so I may purchase something else.

Read full review of Mr Price Group / MRP
View 0 more photos
Hide full review
ComplaintsBoard
N
3:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mr Price Group / MRP Sim - data top up problems

Since the start of my contract with mr price mobile it has been a struggle. I have to call every month for my data to be loaded. By the third week I have no data. What happens to it, I can not tell you. I have wifi connections at work were I spend most my time. I decided to cancel my top up and now they tell me I have to wait 3 months to switch and port my number. What kind of stupidity is this. What do I do for 3 months?

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
L
7:38 am EDT

Mr Price Group / MRP My account

I went in too pay my outstanding amount of r400 so I could close the account, and then the cashier said the outstanding amount is over r1000. And when they showed me what I was charged for, I saw that I am being billed for insurance and etc.. Of which I never got asked to pay or to be charged, so I am not willing to pay for something I did not consent to.

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
C
5:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mr Price Group / MRP Incorrectly blocking account & terrible customer service

Correspondence:

Monday, September 7th (12:35) - Emailed requesting statement of account
Tuesday, September 8th (11:18) - Emailed a follow up - no response received
Wednesday, September 9th (8:05) - Response received - saying I'm under debt review and I must contact consumer friend
Wednesday, September 9th (8:09) - Emailed back - stating that I am no longer under debt review and that I have submitted my paid up letters and clearance certificate and asking what the hell is going on?
Wednesday, September 9th (8:17) - Response received - saying thank you for being in touch. Please contact consumer friend to remove status
Wednesday, September 9th - I called consumer friend and they could not help me. Saying they had removed the status on the 1st of September and that I must speak to MRP
Wednesday, September 9th (8:18) - Emailed stating that it has been removed
Wednesday, September 9th (8:33) - Emailed stating I am being redirected to MRP by consumer friend
Wednesday, September 9th (8:46) - Emailed requesting MRP rectify this on their side and asking how could I open an account if I was under debt review and how I got approved when I submitted my documentation?
Wednesday, September 9th (12:17) - Emailed Kaylene Christensen - forwarded her the email because she is the person I emailed my documents to and I wanted to know what was going on
Friday, September 11th (11:08) - emailed Kaylene Christensen, Service MRP and Service MRP Inqubacx
Friday, September 11th (10:58) - emailed again still waiting for a response
Friday, September 11th (10:58) - can I have a response?

I'm tired of calling MRP to be told to call Consumer Friend only to do so and be told by Consumer Friend that i must call MRP!

Kaylene Christensen has just called me at work 11:30 without asking if now is a good time to talk, i hung up because that is inconsiderate and rude!

She can respond to my emails!

Read full review of Mr Price Group / MRP
Hide full review
ComplaintsBoard
R
12:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mr Price Group / MRP Service of mrp in vosloorus chris hani mall

Firstly the store was empty, there were just few clothes.
Seconds they don't ask for an email address when paying.
Thirdly, our purchased items where put in a black plastic bag, and when we ask for a proper bag we are told it's 30cents, okay fine I take out that 30cents. I could hear the ladies working at the till making nasty remarks for wanting a proper mrp plastic. I ended up just leaving with that black plastic.

Read full review of Mr Price Group / MRP
Hide full review

Mr Price Group / MRP Reviews 0

Looks like Mr Price Group / MRP has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About Mr Price Group / MRP

Screenshot Mr Price Group / MRP
Mr Price Group, also known as MRP, is a South African retail company offering a variety of products including clothing, footwear, accessories, and homeware. The group operates multiple store formats, catering to a diverse customer base with a focus on value for money. Their services include in-store and online shopping with delivery options.
How to file a complaint about Mr Price Group / MRP?

Based on the prompt you provided, here is a comprehensive guide on how to file a complaint against Mr Price Group / MRP on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Mr Price Group / MRP in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas of concern and any transactions you had with the company.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
- Describe the personal impact of the issue on you.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking from Mr Price Group / MRP.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure that you follow each step carefully to effectively file your complaint against Mr Price Group / MRP on ComplaintsBoard.com.

Overview of Mr Price Group / MRP complaint handling

Mr Price Group / MRP reviews first appeared on Complaints Board on Sep 28, 2010. The latest review Enlisting my name on credit berau while I never used my account. was posted on Aug 8, 2024. The latest complaint Contract cancellation was resolved on Jan 31, 2019. Mr Price Group / MRP has an average consumer rating of 1 stars from 742 reviews. Mr Price Group / MRP has resolved 15 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.0
6 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Mr Price Group / MRP Contacts

  2. Mr Price Group / MRP phone numbers
    +27 800 212 535
    +27 800 212 535
    Click up if you have successfully reached Mr Price Group / MRP by calling +27 800 212 535 phone number 2 2 users reported that they have successfully reached Mr Price Group / MRP by calling +27 800 212 535 phone number Click down if you have unsuccessfully reached Mr Price Group / MRP by calling +27 800 212 535 phone number 6 6 users reported that they have UNsuccessfully reached Mr Price Group / MRP by calling +27 800 212 535 phone number
    Customer Care
  3. Mr Price Group / MRP emails
  4. Mr Price Group / MRP address
    65 Masabalala Yengwa Avenue, Upper Level, North Concourse, Durban Station Complex, Morningside, 4001, South Africa
  5. Mr Price Group / MRP social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 14, 2024
Mr Price Group / MRP Category
Mr Price Group / MRP is ranked 9 among 30 companies in the Fashion Tech category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.