Menu
For Business Write a review File a complaint
mSpy Customer Service Phone, Email, Contacts

mSpy
Reviews and Complaints

www.mspy.com

Learn how the rating is calculated

4.4 23 Reviews 91 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

mSpy Complaints 91

ComplaintsBoard
M
12:48 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
mSpy has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am looking for a tracking app for our child, mSpy was one of the option mentioned on the internet as "Top". First I wanted to subscribe to Trial, but live chat occured and the business person gave me a promotial code as a an answer to my questions. This way and by mistake I subscribed to Premium. No problem I hoped the product would meet my needs. First...

Read full review of mSpy and 22 comments
ComplaintsBoard
A
9:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
mSpy has left an official reply on this complaint.

mSpy Poor Product Battling to get refund

I purchased the product on the 15/03/2021. Already on purchase I noticed I wasn't able to access all the features and the updates were not frequent as advertised. It worked for one day and then I got a notice saying it lost connection. I reinstalled the app again and again after one day and infrequent updates I got a message that it has lost connection. The device in question is always online (mobile data or wifi). I have contacted the support chat but they are unhelpful. I have also sent numerous mails to the refund and billing depart with only one response on the day I reinstalled the app saying it shows as working and they won't be refunding. To say I am unhappy with the product and service would be an understatement. I do not want an alternative or a repair I want a full refund as this software does not work.

Desired outcome: I want a full refund as this software does not work.

Read full review of mSpy and 1 comment
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
M
M
Mspy sucks
Janesville, California, US
Oct 19, 2021 12:50 am EDT

Mspy constantly lost connection for me too and don't hold your breath on the refund because they will say no. Terrible company-dishonest-rude-and I hope at some point it affects their business their. Sorry you went through the same thing.

ComplaintsBoard
S
9:00 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
mSpy has left an official reply on this complaint.

mSpy Premium year subscription for iphone

I have purchased an annual premium subscription for an iPhone. The dashboard didn't work from the beginning, while I followed all the installation steps. No data. Called the help desk many times and told me that the dashboard isn't working indeed and that i have to use an itunes alternative called anytrans. This is not the product i have purchased, and it looks like i purchased a license for this anytrance. Anytrance sell itself a cheaper license so i feel deceived. I am trying to get a refund but every time they try to "sell"me a new cheap product. I just want my money back which i eligible for according to the conditions.

Read full review of mSpy
Update by Somaya Agarad
Dec 28, 2020 10:42 am EST

Well, they insist not to refund and sent me everytime this message. So People please don't purchase anything from MSPY. They deceive you, they make it like it is my fault. They are a rip and don't sell you the product they advertise

Dear Customer,

Thank you for the feedback!

Kindly note that all the information is provided on our website. We explain how it works and what the software can do. Our Customers cannot purchase the software unless they accept our "Terms and Conditions" and "Refund Policy". So, if you proceeded to the next step and actually purchased the software, we assume you read the information and are aware of the aspects.

We still offer you to keep your subscription so you could use it later, whenever you are ready.

We kindly ask you to re-consider the alternative options from our previous emails. We do hope for your understanding and cooperation at this point.

Looking forward to hearing from you!
Kind Regards,

William Grant

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
12:13 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
mSpy has left an official reply on this complaint.

mSpy Cancellation of my subscription

I have purchased one year subscription plan of mspy which would help me keep track of my child's activities. The site claimed to track all the records of the activities done on the target phone. After purchasing the plan I didn't find any records when seeked for support I was told that it will not Track the details when the phone is connected through datapack which was no where specified on the website or anywhere while I was purchasing the plan when I raised my concern about the cancellation I was told that they will raise a ticket for the cancellation and the billing team will contact me, I have waited for more than 2 weeks and dropped several mails and raised tickets after which I got a reply asking me to compromise with 40% refund which I denied and dropped lots of mail and yet again they are not responding

Read full review of mSpy and 1 comment
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
R
R
Raj Kumar Kumar
US
Jul 18, 2023 11:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hola buenas días quero que cencelado mi servicio, volver dinero tambain, no gusta servicio más.

ComplaintsBoard
S
2:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
mSpy has left an official reply on this complaint.

mSpy complaint

I paid for Myspy (a year up front) which was installed on my partners phone. Within 24 hours (whilst hexwas at work the next morning) he noticed his phone was running slow and became suspicious. He did a factory reset and this was removed instantly. I am very upset as not only did I pay a lot of money for this I'm still chasing a refund weeks later. I've not been given the service promised to me and feel very let down. This seems to easily detected and too easy to remove from a device.

Sarah Bankhead

Read full review of mSpy
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
B
3:25 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
mSpy has left an official reply on this complaint.

mSpy I want my money back

Their software sucks. Their software is overpriced. Shame on you for your customer service. It's terrible.
I have been trying to get my money back for 4 months and everything is useless.
I'm glad for them if they are so confident thinking they can afford to ignore me during one month and to send me one message saying that everything will be ok. It's been 4 months and I have a lot of reasons not to trust your words. Stop being cowards and refund.

Read full review of mSpy
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
I
4:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
mSpy has left an official reply on this complaint.

mSpy rip off

All of those bad reviews terrify me. Is it really that bad? Are there really so many people like me who fell for that?
I think everyone would like to refund, but it's absolutely impossible. It's a very sneaky website. They have terms and conditions, they have policies, but they are not shown on the website. Not sure how legitimate is this.
Maybe we have to create some kind of a petition and ask all of the people who suffered from mSpy actions to sign it? What do you think?

Read full review of mSpy
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
C
3:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
mSpy has left an official reply on this complaint.

mSpy be careful!

Why have policies if you don't follow them anyway?
This company has unethical practices and one day it will affect their business, I'm sure of that.
Don't let them convince you not to refund if there's something wrong. And I promise there WILL BE something wrong. Just read the other reviews and you will understand.
Please stay away and be careful, guys.

Read full review of mSpy
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
L
2:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
mSpy has left an official reply on this complaint.

mSpy poor service

I have installed mSpy on my phone and it seemed to work fine, but later it just stopped working. I decided to reinstall the app and it actually helped. Again, worked for a few hour and crashed. I've tried the same method 4 times and gave up. Then I went to mSpy official web page (www.mspy.com) and emailed custom service with no luck getting a response. I needed some advice but they ignored me when I needed their help. Such a poor service.

Read full review of mSpy
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
P
7:59 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
mSpy has left an official reply on this complaint.

mSpy they only promised to provide services, but found other important things

People, stay away from the company www.mspy.com. I thought that the company was professional and great, but it was real scam. These jerks took money from me and all the crap started. Every day they promised to provide the services and explain me how to use their stuff. But each time, they found other stuff, which they desperately needed to make. The company is bad and unprofessional. I won’t advise to deal with them.

Read full review of mSpy
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
Z
9:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
mSpy has left an official reply on this complaint.

mSpy you won't receive refund for useless software

I downloaded app from the website www.mspy.com. I paid large sum for this piece of crap. I downloaded it, but nothing worked. I tried to ask for the help form the moderators, but they ignored my emails and calls. They need only your money and they didn’t car about their customers. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

Read full review of mSpy and 18 comments
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
18 comments
Add a comment
S
S
Susan Renskowski Walters
US
Oct 22, 2023 9:58 am EDT

First they charged me three times and refuse to refund any money.. I have worked with customer support and I have installed it and uninstalled it three or four different times and this does not work with my phone... They absolutely will not refund any money and I don't even use the service this is all b******* and a greedy scam

C
C
Carrie Wu
US
Oct 11, 2023 11:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have received renew notification from mspy, so I login immediately and cancelled the subscription, after that, I got the confirmation email from mspy. However, I still got charged one week later (yesterday night).

I sent the refund request to mspy and waiting for feedback.

N
N
Novel Ngulube
US
Sep 12, 2023 3:50 am EDT

I purchased the software last year November then when I download the app it was totally different They false advertised their software which turned out I'm not happy with the product/ service still they don't want to refund until today since last yeae

For you to get the right response it will be a run around

They are scams scamming people

L
L
Leonardo Nardulli
US
Sep 11, 2023 2:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have purchased 1 month subscription and can't access my account. I emailed them and they told my that my account doesn't exist . I want to cancel my subscription and get my money back. Now they stop answering my email.

View 0 more photos
R
R
Rokim Hasane
US
Sep 10, 2023 7:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I can't express how grateful I am for mSpy. My teenager was going through a tough time with cyberbullying, and I had no idea until I installed mSpy on their phone. This software allowed me to monitor their social media and messages, and I was able to intervene and provide the support they needed. The peace of mind it gave me is priceless!

H
H
Hakimul Islame
US
Sep 09, 2023 7:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The tracking and monitoring features are legit, no doubt. But, the mSpy subscription costs can pile up over time. Before you commit, make sure you'll use all those features you're paying for. Just saying!

J
J
Johanna Wordlaw
US
Sep 09, 2023 1:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

08/04/23 i was trying to use mspy in order to you had to pay first but if you was not satisfied with the 14day you are guarantee you money back. will not give me my money back I have been going back and forth with them. 43.19 and 3.99

View 0 more photos
M
M
Mihail G
US
May 28, 2023 1:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Purchased following the "try now" button. Installed ok, but some of the advertised features did not work, such as capturing messenger and browser history. I requested a refund minutes after the purchase, which was refused. It's a fraudulent company running a scam, and as I understand, I am not the first one to end up in this situation.

View 0 more photos
C
C
casey songer
US
May 09, 2023 3:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Said they could monitor child’s social media and phone. However after I paid $139.99 now they say they can’t and it’s because I don’t have the proper device. So they won’t refund me.

K
K
Ken Lettin
US
Apr 10, 2023 12:33 am EDT

Good Customer Service using Nachi on Instagram

Send a message

Recommend and Accurate service

mSpy Reviews 0

Looks like mSpy has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent mSpy, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About mSpy

Screenshot mSpy
mSpy is a powerful monitoring solution that allows individuals and businesses to track and monitor the activities of mobile devices. This software is designed to work with a wide range of devices and operating systems, including Android, iOS, Windows PC, and Mac OS. Whether you are a concerned parent who needs to keep an eye on your child's online activity, or a business owner who wants to ensure employee productivity and prevent data leaks, mSpy delivers the tools you need to get the job done.

One of the key benefits of mSpy is its ease of use. The software is simple to install and configure, with a user-friendly interface that makes it easy to access and analyze data. With mSpy, you can track a wide range of activities, including calls, SMS messages, social media activity, internet browsing history, and GPS location. This information is all presented neatly in the mSpy dashboard, which is accessible from any web browser.

In addition to its robust monitoring features, mSpy also includes a host of powerful tools for remote control. This allows you to take control of the target device from a distance, including the ability to block apps, view contacts, and lock the phone remotely. You can even set up geofencing alerts, which notify you when the target device enters or leaves a specific area.

Another key feature of mSpy is its advanced reporting capabilities. This software can generate detailed reports that provide in-depth insights into device activity, including app usage, internet traffic, and more. These reports can be exported in a variety of formats, allowing you to easily share them with others.

Overall, mSpy is an all-in-one monitoring solution that offers comprehensive features for tracking mobile devices. With its ease of use, powerful tools, and advanced reporting capabilities, it is the ideal solution for parents, business owners, and anyone looking to keep tabs on mobile devices.
How to file a complaint about mSpy?

### Guide for Filing a Complaint Against mSpy - www.mspy.com on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with mSpy in the 'Complaint Title' briefly.

4. Detailing the Experience:
- Guide users on key areas to mention in the complaint.
- Include details about transactions with the company.
- Explain the nature of the issue.
- Describe steps taken to resolve the issue and the company's response.
- Share the personal impact of the issue.

5. Attaching Supporting Documents:
- Remind users to attach any relevant supporting documents but avoid sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field for resolution specifics.

7. Review Before Submission:
- Emphasize reviewing the complaint for clarity, accuracy, and completeness before submission.

8. Submission Process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to the complaint on ComplaintsBoard.com.

Ensure each step is clear and structured to assist users effectively in filing a complaint against mSpy on ComplaintsBoard.com. Simple language is recommended for user understanding.

Overview of mSpy complaint handling

mSpy reviews first appeared on Complaints Board on Apr 1, 2014. The latest review Tracking app was posted on Mar 30, 2024. The latest complaint Tracking app was resolved on Mar 30, 2024. mSpy has an average consumer rating of 5 stars from 114 reviews. mSpy has resolved 84 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.1
5968 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. mSpy Contacts

  2. mSpy phone numbers
    +1 (800) 713-7528
    +1 (800) 713-7528
    Click up if you have successfully reached mSpy by calling +1 (800) 713-7528 phone number 0 0 users reported that they have successfully reached mSpy by calling +1 (800) 713-7528 phone number Click down if you have unsuccessfully reached mSpy by calling +1 (800) 713-7528 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +1 (800) 713-7528 phone number
    +1 (855) 896-0041
    +1 (855) 896-0041
    Click up if you have successfully reached mSpy by calling +1 (855) 896-0041 phone number 0 0 users reported that they have successfully reached mSpy by calling +1 (855) 896-0041 phone number Click down if you have unsuccessfully reached mSpy by calling +1 (855) 896-0041 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +1 (855) 896-0041 phone number
    USA
    +52 800 461 0454
    +52 800 461 0454
    Click up if you have successfully reached mSpy by calling +52 800 461 0454 phone number 0 0 users reported that they have successfully reached mSpy by calling +52 800 461 0454 phone number Click down if you have unsuccessfully reached mSpy by calling +52 800 461 0454 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +52 800 461 0454 phone number
    Mexico
    +33 9 70 73 81 15
    +33 9 70 73 81 15
    Click up if you have successfully reached mSpy by calling +33 9 70 73 81 15 phone number 0 0 users reported that they have successfully reached mSpy by calling +33 9 70 73 81 15 phone number Click down if you have unsuccessfully reached mSpy by calling +33 9 70 73 81 15 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +33 9 70 73 81 15 phone number
    France
    +351 308 802 223
    +351 308 802 223
    Click up if you have successfully reached mSpy by calling +351 308 802 223 phone number 0 0 users reported that they have successfully reached mSpy by calling +351 308 802 223 phone number Click down if you have unsuccessfully reached mSpy by calling +351 308 802 223 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +351 308 802 223 phone number
    Portugal
    +55 800 591 5100
    +55 800 591 5100
    Click up if you have successfully reached mSpy by calling +55 800 591 5100 phone number 0 0 users reported that they have successfully reached mSpy by calling +55 800 591 5100 phone number Click down if you have unsuccessfully reached mSpy by calling +55 800 591 5100 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +55 800 591 5100 phone number
    Brazil
    +90 212 922 15 08
    +90 212 922 15 08
    Click up if you have successfully reached mSpy by calling +90 212 922 15 08 phone number 0 0 users reported that they have successfully reached mSpy by calling +90 212 922 15 08 phone number Click down if you have unsuccessfully reached mSpy by calling +90 212 922 15 08 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +90 212 922 15 08 phone number
    Turkey
    +420 234 076 341
    +420 234 076 341
    Click up if you have successfully reached mSpy by calling +420 234 076 341 phone number 0 0 users reported that they have successfully reached mSpy by calling +420 234 076 341 phone number Click down if you have unsuccessfully reached mSpy by calling +420 234 076 341 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +420 234 076 341 phone number
    Czech Republic
    +39 06 4521 7343
    +39 06 4521 7343
    Click up if you have successfully reached mSpy by calling +39 06 4521 7343 phone number 0 0 users reported that they have successfully reached mSpy by calling +39 06 4521 7343 phone number Click down if you have unsuccessfully reached mSpy by calling +39 06 4521 7343 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +39 06 4521 7343 phone number
    Italy
    More phone numbers
  3. mSpy emails
  4. mSpy address
    800 W El Camino Real, Mountain View, California, 94040, United States
  5. mSpy social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 13, 2024
mSpy Category
mSpy is ranked 14 among 784 companies in the Internet and Software category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.