M&T Bank
Reviews and Complaints

I am an account holder at Peoples United Bank and have been for over 40 years. My accounts were moved to M&T Bank in the merger/takeover this month. I have two questions I can not obtain answers to because phone calls are not picked up on the telephone number provided for this purpose and the wait time is multiple hours long. I also emailed my questions in the manner prescribed using the on-line system and the emails were evidently ignored. This is unacceptable. My questions were about account service fees and my inability to use Zelle as I should be able to do because my transferred/switched over accounts are not recognized as M&T bank accounts. I called my old branch in Waterbury CT and the folks there had no idea how to address my concerns. Very basic questions that should be easy to resolve if there was any level of customer service. It is shameful that this is lacking and this must be immediately remedied.

The transfer from Peoples to M&T was a horrendous mess. The M&T CEO and management should be ashamed of this debacle. I was around for the Farmington Savings to Peoples merger and it went smooth and customers hardly noticed. That sure was not the case for this merger or take over. How is all this benefiting Peoples customers? Whats in it for us and why should we stay? The very least M&T could do is provide new (and free) checks for customers before this mess. And if you know there are problems, man the phones and get more support lines, chat sessions! Having customers on hold for hours and hours and hours does not bode well for new customers.

Please make sure the CEO and upper management gets a copy of this as I will be sending a similar commentary to our local publication.

Thank You Mike

I am a former People's United customer and never encountered any problems with my paycheck being directly deposited. Instead of the funds being available for use to pay bills as they have in the past, my paycheck which is always directly deposited on Fridays is now only pending! The vendor is the same. Why the delay in funds verification. I am very disappointed in M & T processing and online applications.

ON 9/8/20 I called and had basic questions

ON 9/9/20 I called and spent 2 hours on my phone

TODAY 9/9/20 - I am screen shotting my complaint and sending it to the FDIC.

I have spent two days on hold for 2 hours and can't get basic questions answered. I cannot believe that this is going to be my experience with your services. We website pages look around and basically go nowhere. I had four accounts with Peoples and I worried that you are kiting our funds.

Kristine Watterworth

Your Bank is part of a fraudulent scheme by the adult entertainment industry to defraud customers of other banks' money. I have been defrauded of $30,000.

You need to be aware of the accounts that are committing the fraud and the account owners need to repay me for the money.

My name is Charles Davis. My Phone number is 949.591.1183.

I have copies of the checks and other information on how your account holder used your bank to defraud me of $30,000

My email address is c.[protected]@gmial.com

Thank you

September 8, 2022 6:45 to 9:00 PM

I can not access my account. I tried the option to switch from People's and it claims I already have an account. I have tried multiple times to sign up online and the website just keeps searching and never finalizes my information or my online account. It appears to be overloading.

I tried calling the number listed earlier this week and it gave a quick message that they can not answer my call and then promptly dropped the line. Tonight I have been on hold for 2.+ hours with no one available to help. Someone finally answered at 8:55 and helped me get set up.

Your website lists customer service being available until 9 PM but apparently your customer service department can not handle the volume of calls for this transition. Is this a successful transition? It is not from my point of view.

I don't believe the website was properly set-up and tested before the conversion. I have tried everything that I can think of to access my accounts and nothing has worked. Account number, SS#, previous People's access ID and password, Debit card number, several user IDs and passwords that I use.

I don't remember ever setting up an account, so how can I have an account without a user ID or password? Every time the website became unresponsive I never got to select a user ID or password, just my security questions. I am the bookkeeper for a non-profit (Kingdom Christian Ministries) and I set up a business account earlier. Is the system mixing my personal with those accounts--I hope not, because they are completely separate entities that should not be tied together without first obtaining my permission!

I was a People's United Bank customer and they were bought out by M&T. After M&T supposedly successfully switched our accounts I was unable to view my accounts online or on mobile app as my credentials are not working, go figure! What's worse is when you call "customer service" and they turned off their phones and will not accept calls therefore, unable to get "customer service". The most horrendous treatment I ever received from a bank. This corporation should be ashamed and I will NEVER give good reviews on this joke of a bank

I am a full-charge bookkeeper working for several clients whom use peoples united bank (now m&g and followed all directions via the "various" emails and telephone calls prior to the new date to make the this transaction easy for all of my clients.. Had problems at first beginning of last week and m&g corp office helped m enter new updated information they need and worked with me and I was able to open all all of my clients accounts everyday last week right up thu friday september 2nd. They assured me that the next time I go on line I will able to get on on-line just like I have been doing! So in-correct! When that did not work I to m&g bank aka m> people's united bank and was told thank you for your patience... I still cannot get on-line (and now blocked from getting on-line with bank) and I called and I have been on hold for over "3+" hours... This is unacceptable! What is going on!

Faye Servicing is Servicing my mortgage loan with you, also this is handled by Wilmington Savings Fund Society FSB not individually but as Trustee for residential mortgage aggregation trust for creditor M&T Bank

FRED A. ANNIS

TERESA L. ANNIS

26067 ANNIS DR

P.O. BOX 481

BLOXOM, VA 23308

09/01/2022Date

BWW Law Group, LLC

Representing Fay Servicing, LLC (servicer)

6003 EXECUTIVE BLVD.

SUITE 101

ROCKVILLE, MD 20852

PHONE: [protected]

FAX: [protected]

TO WHO IT MAY CONCERN:

The purpose of this letter is to submit a formal request of dispute of the amount state as amount owed by Fred a. Annis & Teresa L. Annis to Fay Servicing, LLC servicer for Wilmington Savings Fund Society as trustee for a residential mortgage for property located at 26067 Annis Dr. Bloxom, VA 23308. Additionally, we are requesting a copy of every transaction that has taken place over the life of the loan, beginning with the Original Mortgage Holder, including and not limit to, principal payments, interest, escrow, late fees, loan modifications, refinancing, schedule & unscheduled fees, lawyer fees, etc. All transactions included in the history of this loan. Last, we are requesting the name, address, email address & phone number and contact person of the current note holder since the refinance in 2007.

Note: The most recent loan mod we accepted from Faye Servicing, LLC began a three month trial period of payments in May 2022. We did not know that we could not make the third and final trial payment on a Sunday (which happened to be the last day to pay and the last day of the month (07/31/2022). We just understood that it had to be paid prior to the next month’s business. Our last payment was kicked out because of that day falling on a Sunday (so yes, we paid as agreed) and our loan balance went from $130K to $140K +. How did that happen?! Disputed amount is approximately $58,000. Principle Balance should be approximately $82,000. We will await your response.

Any questions can be directed to us at [protected] or [protected]

Email address: tee. l. [protected]@gmail.com or by using our mailing address.

We are anxious to resolve this debt, however not on the claimed amount of $140,509.63 and we are in the process of consulting a Mortgage Attorney at present.

Sincerely,

Fred A. Annis

Teresa L. Annis

Do not use the thieving lying [censored] over at M&T Bank.

These criminals will literally steal tens of thousands of dollars out of your bank accounts for no reason simply because you filed complaints against them with the Consumer Financial Protection Bureau, Federal Trade Commission, NYS Department of Financial Services, Office of the Comptroller of the Currency, Federal Deposit Insurance Corporation, and the Federal Reserve (which I suggest that you do!)

Let’s go over some of the other reasons that this bank is literally one of the worst banks in the United States, and probably the world:

(1) they have hardly any branches or ATMs in the USA so you have to sometimes travel miles away to either deposit cash or money or even to make a withdrawal without incurring huge ATM fees from other more mainstream banks;

(2) their corporate staff is located in upstate New York which is predominantly run by backwood, backward, and white supremacist racists who hate black and brown people, and crap all over their bank accounts;

(3) their “chief technology officer” Olga Hyman is actually slightly retarded and not only does not have any cognizable or competent technical background whatsoever, but if you piss her off, she will illegally go into your bank account or merchant services account and tamper with or change your passwords without your knowledge or permission, just to [censored] with you;

(4) M&T Bank is staffed by thugs and goons like Danny Quiles who literally threaten you with violence if you complain about their sub-standard and [censored]ty products, service, and facilities - they will also gaslight you and try to draw you into a verbal conflict so that they can try and either get you arrested or close your bank account (while stealing your own funds - see above).

Avoid these [censored] like herpes.

On Monday, June 13, 2022 while reviewing my savings account activity online I discovered that my balance was well below what it should have been. I then reviewed the statement from the previous month and discovered a number of transactions from 4/30/2022 through 5/09/2022 that were made without my knowledge or permission. I explained that I had my ATM card with me at all times and I have never shared my PIN with anyone. Except for the Park Slope Sterling Place branch, I have never used any other ATM machine or branch to make withdrawals and have never made account inquiries at the locations where the fraudulent transactions took place and with the succession in which they were made which clearly shows major fraudulent activity. M&T bank did not alert me that all these transactions were being made even though they were not consistent with my banking history of about 5 years. The transactions were made with such malicious intent to completely deplete the funds which were almost gone by the time they finally stopped on 5/9/2022.

I have reported the theft to the NYPD and they will be working with me as well to find out who did this and bring criminal charges against them. I also want to add that the Park Slope Branch personnel have not been helpful in addressing this matter and as a measure to protect my account I requested that my account be restricted to in person transactions only and that no ATM card transactions be allowed however, on Saturday June 18, 2022, I received in the mail an ATM card which replaced the one that was cancelled the day I reported the fraud. I called the 800 number to ask why I got this card, and was told, that the card was issued the day I reported the fraud and that it had already been activated . I don’t understand how that could have been since I did not use this card in any way or called to have the ATM card activated.

To add insult to injury, on Wednesday June 15, 2022 I came into the M&T Park Slope branch Sterling Place branch to withdraw the money I had left in the account because I no longer trusted that they protecting the funds held in this account. I was told by one of the tellers that I would not be allowed to withdraw the money until the investigation was completed. I then requested to withdraw the amount not part of the investigation (money I had deposited after May 9 which amounted to $942. They refused to release this funds to me and would not tell why I am not entitled to money that had nothing to do with the fraudulent transactions. This of course, was illigal. Without explanation, or cause, or any attempt try to find out why that was, she got an attitude with me and pushed my ID and slip back to me. I became frustrated because this teller was so rude, so unhelpful so completely unprofessional that I felt further victimized. Not only was my account deliberately depleted by someone I don’t know, the money that was rightfully mine was also withheld.

M&T sent me a letter saying that they obtained photographs from the various locations the ATM was used to withdraw cash from my savings account and that I was go to the branch to view the pictures and identify the thieves. But when I attempted to schedule a time to see the pictures and after getting law enforcement involved, M&T refused to allow me to see the pictures. Quickly sent a letter with the rest of the funds in the account by "official check", took back all the money that they had provisionally credited to me and closed my account and said that I was no longer allowed at any of their branches and permanently closed the account. In a different letter they stated that all the transactions in dispute where performed accurately and with no errors therefore, claim was denied. No matter how much I pleaded with them to help me get my funds back and to do an actual investigation as to how this whole thing happened, they refused.

All the transactions save 3 happened at areas and locations not associated with M&T and not in the area where I live or have any connection to. There are no words that would adequately express how this entire situation has left me feeling and the impact that it has had on me. At the very least I hope that they take steps to protect the money other customers entrust the with. At the very least I hope you try to make me whole when your investigation is completed and hopefully this person or persons is caught and prosecuted.

The 666 in your social distancing propaganda is disturbing to say the least. Do you know this? Are you a satanic organization? you have to know. The branch manager did. He was disturbed also. If you don't I'll go to all the churches and show their members the credit union down the street isn't satanic. Oh and I'll closing my accounts.

Hello, I was awarded Tax exemption from my county back in January 2022. I provided my tax exemtion letter to M&T bank bck in the same month. M&T didn't adjust my payment, even after numberous time of calling to get some resolution. The sent me a refund check, back in March and April (after I had to call to get it) but still haven't adjusted my payment to exclude taxes and so I have this continous insane cycle of having to pay my mortgage payment with taxes included and then have to spend hours on the phone to try and get a refund and get this resolved. Its been 6 months of this. I paid May 2022 and June 2022 full payments that included taxes, so I should get a refund. Please someone help with this resolution. Calling on the phone has not helped me.

I have video proof of everything I say came home today to my 10 13 and 6 year old terrified someone from the bank came delivered a hand written note and asked my 10 year old to let them take a pic of his hand holding it nothing was spelled correctly so going over video the came 4 different times took pics drove by ect I called them livid they give no info of who they send to your house even tho minors are involved and do no form of police background check on who they send to your home even tho minors are involved just gave me the run around I have video proof and the note this breaks my heart only a little late and they send anyone to your house and send them there with no background and have them interact with minors blows my mind this is how they treat veterans who get a little behind and put children at risk by not doing any form of background check I now have to get ahold of local police because they are no help on who they sent here and if my house is safe from the people they sent here

This is a complaint about this new system put in place for security reasons and to help customers. It's slow, the constant prompting is annoying and takes too much time to to get a balance or recent transactions. And then the information needed isn't always correct.

I hope the bank will revisit this decision.

card will not work

First, their website has application page to select and setup a new checking account. It will not however allow such and response with message that only way to open an account is to show by appointment at a local branch office in spite of the website's data page to do that. I did just that, by appointment set up checking account, applied and received debt card and a credit card weeks later by mail. Then proceeded to register account so I can have online banking access.. bill paying etc. Their website has a registration page and I completed such but the website will not complete the application by hitting the "Submit" icon. No error messages are offered in attempts to setup online access to the account I set up. I was induced to open an account as that online account access was/is a "market discriminator" for me. I submitted a request for assistance via their customer service entry page which offers a call option.. I did that which proved a non-sequitur. Days later I received an email saying to call a customer service number to "fix" my problem. I did but after long periods waiting for a live person to assist, I abandoned the call. M&T Bank demonstrates a business model that indicates "for every customer lost, they get five new ones, so why bother with customer needs." Sadly, that is typical of business these days in America.. no longer does the consumer remain "sovereign."

I am a student who has recently attended a Summer Camp near NY and my wages are paid into an M&T account. Unfortunately I left the area and travelled to Chicago before withdrawing my money. I tried to use the online portal to transfer but said to call customer services, then my account got blocked and now they are saying that I have to go into a branch. I have returned to the UK so am not able to do that. The amount is several thousand $'s and so i need to recover the money. I am trying to get my account unblocked but M&T do not have anyone who is appears to be able to do this and the only option they offer is to go into a branch

I was dealing with a company called lifetime financial and there account details were:
PBARO LLC
Account number: [protected]
Swift Code: MANTUS33
Routing number: [protected]
Bank address: M&T Bank, 350 Park Avenue Floor 5, New York, NY10017

I really nedd someone to help me. I lost my life savings dealing with these people. They took advantage of my good heartedness.

I have all the records and correspondence.

Regards
Riaan [protected]

My retirement check was issued Sunday 08/01/2021. When I reviewed my checking account the payment wasn't there. Social Security retirement payments are directly deposited electronically to banks within 3-5 days.

Velma Perry-Smith
[protected]