MultiChoice Africa / DSTV
Reviews and Complaints

I received an sms that the appointment for my installation was 15 June 2022 at 13H00. I contacted the installer on his cellphone around 13:30 to find out if they are on their way. No answer on cellphone and no response to my sms message. At around 15:00 I emailed the installer and your helpdesk and no response from both. This is appalling service as I had to take a half day’s leave for nothing. Please have this sorted asap.

I rented a Movie on the 5th June but the Movie couldn't play on my TV, I immediately call Customer service/ call center. The lady that I spoke with promised me that my query would be resolved within 48hours. I then again called Multi choice on Tuesday following week on 07th June and I spoke with a Gentleman who also promised to escalate the matter to his superiors but still I wasn't helped. I called on the 9th June again and l was again told lies. In all these occasions I keep telling them that I have already paid for the Movie in question but the Movie couldn't play on my side. I just rented another movie today 14th June and it didn't play and again when I called I was told lies. I just want my money

Hi there

I have been a Premium customer of you guys for quite a few years now and recently discovered that out of the 5 registered devices i have i can only stream 1 at a time! How is this even a option...i have one main tv in my house in the living room and the bedrooms all stream from this one in my own house and now no one can stream from there DSTV NOW app on there TVs,this is utterly ridiculous!

And to make things worse you guys are taking the streaming options away but the price of my premium membership is still R900 +...

Im sorry but if this does not get fixed im going to have to cancel and go look elsewhere for less money and more options.

Regards

Jacques Van Rhyn

I have had to cancel my holiday home subscription because of the bad service I always get when I go to the holiday home. Everytime I go there I'd phone to activate my holiday home, but instead multichoice switches off my other decoder and swap usage. The last 2 times I was at the holiday home it took me calling and holding for hours and decoder was only opened after 2 days but I was billed for the full 4 days I was there. I still have an open service number after a month still complaining about the same issue. Multichoice has very poor service lately. The last time I called call center agent answered call and was busy talking to someone else at the home for about 3 minutes and when they realized I was still holding on the line she started saying hello a number of times and saying my line is bad and she can't here me cause I was angry and asking how could she puck and chat to other people while I was on tge line. I wish there could be another service provider that could give multichoice a run for their money.

Customer number [protected]

I made payments of R1000, R40 on the 1st of June 2022, and another payment of R100 on the 2nd June 2022 to make sure reconnection charges would be covered over and above my 2 Compact packages.

From the 1st of June 2022 - I have called the DSTV number [protected] to ask to be reconnected on my 2 decoders.

Proof of payment has been forwarded each time it was requested but at the time of writing - no agent could see them.

Depending on which agent I spoke to - the account [protected] into which I have been making payments for the past 2years was either invalid, old or no longer in use - and that was some of the reasons I was given for my payment not being able to be allocated.

The last agent (name: Selele: Employee number 9059 as given by her on 10/06/20/22) was neither able to help with restoring full services, nor able to get her manager to speak to me.

I kindly request a redress for the time I had paid and never had full function of the DSTV - starting with the 1st of June 2022. If need be - please refund all my payment and close my DSTV account. I cannot beg for services when DSTV has my payment. I will wait 7 more days and follow-up o this request. If nothing has happened to my request on the 17th of June - I will have to come in to your offices or air this problem on a social platform.

Pekane.

Good day

I have had to arrange for the change in payment details from my late father to the banking details of my mother.

I initiated the process on 21 May 2022 and sent a mail to [protected]@out.co.za as well as [protected]@out.co.za on 23 May 2022 with all documentation that as communicated to me.

I had to follow up numerous times regarding whether all info was received and if everything was arranged so that the debit order would go off successfully on 07 June 2022 but my request was treated as insignificant.

I requested to escalate to someone who could intervene since a DSTV agent named Henry was not getting back to me or various DSTV staff had to try and get a hold of him for a status update or verdict about the change of banking details.

Out of cheer frustration and disappointment in the level of commitment provided to me by DSTV I again reached out and tried to communicate my concern but it was treated without resolution.

Today, more than 2 weeks of disappointment and frustration, the debit order did not go through successfully (after being assured that it would by Justin to both myself and my mother).

Today AGAIN I called DSTV to enquire why this had transpired and what the resolution will be, after I went out of my way for it not to happen, more empty promises were made that an SMS would be sent to my phone and e-mail be sent to my email address, that would provide me with a contact person for the event DSTV will not be true to their word and have the payment processed (Call reference number: OT9424859). I am still waiting in vain, it seems.

You can go through all my mails I sent and am willing to forward all my mails in case it is lost as proof.

In a difficult time where I lost my father and want to honor the person who he was,I make arrangements for payment (LONG in advance) DSTV brings disrespect on our household.

Can SOMEONE please assist in this small request that we have before we are able to do the transfer of ownership to my mom's name. Just update the banking details and let us know the outcome of our ordeal.

So I get a call from DSTV offering me a data contract.

I call Vodacom and cancel my contract with them to take the DSTV line which would be R230 less than what I was paying for Vodacom.

Then I call DSTV to take up the new contract only to have them tell me that I cannot afford to pay an additional R70 a month.

THE NERVE

I Have signed up for DSTV compact which I have been paying on debit order on a monthly basis. On sunday the 5th I realised that I was debited R633 in may as opposed to the R361 I normally pay for. I contacted dstv and I was told that I have two device one on compact and another on compact plus. I have never signed up for compact plus and do not know if this fraudulent activity as I deem it to be was done on purpose by multichoice trying to rob me in broad daylight. I have complained and asked assistance in this regard but I keep getting the feedback that I am paying for compact plus even know I have explicity said I have never signed up for compact plus. DSTV has not even provided any proof that I signed up for this but somehow they have authority to debit me for services they cannot prove that I took.

I am so frustrated becuase I can already see that this month I will still be debited an amount more than I agreed. Although this compact plus has been cancelled I have not been refunded.

I've called and requested for a cancelation of a standalone dstv compact package on my account as I cannot afford it anymore due to the high rising cost of living. I'm financially tied up. I was attended by Thembelihle Rama ele. I was assured that this request was actioned and credit would be passed into my account. On the same spirit the agent had, she also convinced me to take up an offer for a debit order payment and this would save me R100 every month. I then opted for this offer. To my surprise, I got a shocking sms notification on the 4th of June 22 confirming an amount I was going to be debited. I quickly made a follow up as I did not want any disappointments with an unpaid debit. I then quickly called the call center for this to be rectified, I was told this package is not canceled and it could not be canceled as I'm now entered into a contract. I was then passed into the cancelation department, I held And held. No1 attended me. Please fix this as soon as possible. This is sloppy work half done by someone but to my surprise, this agent did not miss taking my banking details and opting me for the debit order option. I pay Multichoice over R2000 per month including my commercial account. This is the slap on the face and you guys are very frustrating

I have been struggling since March 2022 to get my refund after cancelling my subscription.I have spoken to numerous consultants since.They requested some documents to be sent to them for refund.Also send it numerous times up until now.Every consultant promising i would receive my money soon but still nothing.Years back i did not struggle with a refund but now it's totally unacceptable andi am very disgusted with dstv's way of customer service.I would never recommend them to anyone😣

During the month of May I had spoken to 2 ladies who confirmed my debit order amounts that will go off at the end of May. When the debit order did go off it charged 3 times the amount.

When I called to ask I was told to refer terms and conditions. Unfortunately have DSTV for so Many years I misplaced those documents.

But as call centre agents, wasn't it right that they are there to verbally assist and confirm details? If they confirm the debit order amount to go off, isnt that should happen?

Above that a claim that I activated a package mid month, is completely incorrect, because I had not activated a package further.

DSTV can debit their own amount and when you request a credit, the I am supposed to wait a week before? Absolutely nonsense.

They need to retrain their consultants because they have been given false information.

BECAREFUL of their false marketing of products.

Hi there I've called earlier on and requested a call back with regards to my account and the billing. No one has called and my TV is still.off.

Please can someone get back to me ASAP

Siphokazi Qwesha

[protected]

At [protected] or [protected]

I Am 8,5 months pregnant we moved from house to a new house so our Dstv is not setup. I called Kotze Dstv installations for a quotation for a dish and cable installation and they assured me the installation will be _R1300 with 10m cable.

They arrived as promised started working after all the work was done I was left with a half filled in form and bill of R8415.

The problem was not everything I needed but that hey charged me R 2825.00 just for labour for a hour work I felt bullied and disappointed that this is how multichoice promotes local business support.

I am very disappointed with Dstv for moving the 4 etv channels. I hope they are going to add because we are still paying for those channels. It's totally unfair for customers.

Why without warning you stopped channel 195? Youvare going to lose thousand of viewers. There is nothing to watch and you keep on. removing channels where you can watch something thats worth to watch. I pay dstv for nothing. Rubish yes. Read tge comments and complaints. Its disgusting. I am also going to cancell my contract with you.

Why tell me why didnt you warn the viewers?

I am furious!

Internet is crap

NO Dstv Wifi Connector - Catchup programms was always availble and never required Wifi.

Installed the Dstv Wifi Connector - need wifi to watch catchup , and programms no longer available

Prior to us installing/ connecting the Dstv wifi Connector - my family and i enjoyed watching our programmes on catch up every day.

About a month ago my husband and i decided to purchased the Dstv Wifi Connector from the Game store.

Once connected we could watch Showmax(which requires wifi) now ever since we connected the Dstv wifi connector i do not have the benefit of watching any catcup programmes - i have to be connected to the wifi to watch catchup, most programms from catchup is now suddenly showing on Showmax

Catchup is programmed to the Decoders hard drive -that is where the programmes episodes should come from , and Showmax is wifi compatable. certain catch up programmes request that i download a programm before i can watch it, WHY IS THAT? as it was NEVER the case before.

What if something is wrong with our home wifi (cable theft) and we without wifi for a few days , that simply means i cant watch catup cause it requies me to have WIFI - showmax i can understand.

I Thuthukani Ndlovu I'd no [protected] and I am the DStv account holder.i have cancelled my subscription with Netflix but they keep on charging me for something I am not using it and I am feeling unprotected as your client because I have called your call centre for cancellation and unsubscribe but your consultant didn't help me at all and I have tried everything but no success.i think I must cancel my membership with your service because this third parties they hunting us for a prey and your office can't do anything if something is going out of hand to protect or helping us.

This is not the first I filled this complain

I'm calling the customer services call centre since the 24th May 2022 to inquire why is there extra add on's on my account which I didn't give permission to I signed up for a price log of R899.99 per month. And my extra view decoder can't open catch-up movies or anything it says that this service is only available on selected packages. So why that error if I'm paying so much money and no enjoying of this service.

My details is J.R Phillips my id number is

[protected]

My account number is [protected].

My contact number is [protected].

I bought a dstv decoder on DSTV ONLINE with free installation. only to to be told by the installer that the voucher is invalid, we called dstv today and 4 hours later and 5 different consultants to no avail . i went to DSTV head office to try and resolve, the agent AND manager first told me i paid on a dummy site, it took me to log into their dstv site and show them my purchase that they now realised i was going no where until it was resolved. Phumla Dyabuza and Nanzi Sobekwa who had no intention of assisting advised that within 2 hours the voucher would be linked to my serial nr : iuc 8c [protected] , I AM STILL WAITING TO BE CALLED BACK and for voucher to be linked, what more must i do DSTV to be assisted?