MultiChoice Africa / DSTV
Reviews and Complaints

On 09 July 2022, I signed in on the DSTV website, on my customer profile and selected the option for the Premium Streaming package which was advertised at R699 for 3 months. I was unable to view which channels was available only how many channels I would enjoy. After paying the R453 they told me to, we activated the premium streaming package and discovered the package does not offer the SS1 channel which is where we want to watch the rugby. As I had 2 birthdays over the weekend, I could only follow up on my purchase 12 July 2022. I discovered that I owed over R4100 to dstv and when I contacted the customer service, I was told that 4 Premium streaming packages was activated by "me". The rest of the balance due was for next month's premiums. After to and fro, 3 of the packages was taken of and when I checked my balance this morning, 13 July 2022, I owe dstv R1123,57. When I contacted customer services again I was told that the R699 promo is only for new clients and that I owe the full amount of R839 or something in that range. And the balance due of R235 and cents was for the time after they discontinued my previous Family package, so they charge me for services not rendered but now they have activated services which I have not paid for in full. I am extremely unhappy and I believe that I was mislead.

I would like to lay a complaint about Sakhumzi Mtotywa one of your dstv installers. He came to my house to install a dstv and stole my mother's hand wrist watch. He also he demanded to be paid R150 even though I bought the dstv at PEP stores and it included installation. He is a thief and should not be allowed in people's homes. His contact details are as follows: [protected] /[protected]

I PURCHASED A NEW STREMING PACKAGE AS ADVERTISED ON THE WEBSITE ON 01.07.2022 FOR R699 ASN WAS QUOTED R501 TO START MY SERVICE. NOW 10 DAYS INTO THE SERVICE I MUST PAY ANOTHER R834 TO CONNECT. HOW DO YOU CALCULATE? SURELY FOR R501 I MUST HAVE HAD AD LEAST 21 DAYS OF SERVICE ACCORDING TO THE ADVERTISED PACKAGE AND NOT JUST 10 (R699/30 = R23) (R501/10 = R50) MU ID IS [protected]

EMAIL [protected]@gmail.com

I been struggling with my wifi from day one

I had an installer come to my house to sort out the DSTV when we moved, he then said to me that i needed some extra box to be put into the roof that would cost R850.00 plus the call out of R450. I found this strange as a friend stayed in this house before and he had no issues with his tv's in any room. I paid him and he installed something i did not even see, when i confronted him about this he said its already been put in and handed me an old box that it came in that did not look very new. Load shedding happened and he said not to worry all is sorted out and it will work. After load shedding it did not work, i called him and he said he would be back but did not come, i called him again and his car broke down but would come yesterday at 10 o'clock which did not happen again, so my question is, is this the type of contractors DSTV employ that just comes out to your house to steal from you. His name is Joshua and number [protected] so don't use him, well done DSTV protecting your clients no wonder we are moving away from DSTV. My number is [protected] ([protected]@enviroware.co.za) Marius for more info.

Good day DSTV.

I am very disappointed, as I use to be able to stream on my laptop, tv and tablet. Now I purchased another smart TV and I get told I am only able to stream on one device at a time. Meaning my wife who wants to watch her stuff and kids that wants to watch their stuff cannot do so at the same time. So I purchased another TV for no reason. Even Netflix allows me to stream on 2 devices.

Please can the streaming be looked into, or at least allow us to stream on 2 or 3 devices, as this is pathetic, I pay so much money to be inconvenienced.

I utilized dstv whatsapp services which I believe it is meant to make our lifes easier but I had a horrible experience. I decided to downgrade my package and I was told by the whatsapp agent that everything is well but I was surprised when I arrived home to find my dstv disconected. Wheb I called I was told that instead of downgrade I opted for an ipgrade which is not true becase I have whatsapp texts as proof. I was then told to pay a reconection fee which after the agent told me that the whatsapp texts wont do much to assist as proof. This came as a shock where I asked the agent why then does this service exist. I was told that I needed to make payment and that is the only way I can be reconnected. I refused to make payment for something that is not my fault nd I honestly feel victimized by this company. Can you kindly assist me.

In September 2019 we cancelled our service with MultiChoice due to us moving from South Africa. We cancelled our contract with an agent at MultiChoice and she sent us confirmation that the contract was to be cancelled on 21 September 2019. We left South Africa believing all was done. We then noticed that MultiChoice was still deducting an amount on the 28th of every month. We contacted them and again it was confirmed that all was cancelled, but the payments kept being taken from our account. My husband then wrote to the CEO of multiChoice to which no response was received. Our payment continued to be deducted from our account even though no service was provided and we had confirmed cancellation. Being at a total loss of resolving the issue, we decided to take all the monies from the account that MultiChoice was deducting the amounts from and we noticed that they were still trying to deduct as we were being charged for insufficient funds by the bank. This continued for nearly a year. In total they have deducted R12,809.52 from a service that we no longer used. The monthly amount has also changed and the references to the transfer look a little suspicious. I am almost convinced that a large Company like MultiChoice would not put their customers through this debacle and there may be some fraud within the company. I feel that this should be investigated. The transcript for ticket number 2021130.

My name its veli david mosehla I was called last week about a dstv rooter special, I then took up the deal which was a 400 gb and was told that it will be delivered within the next 5 working days. I was also told that before they deliver they will phone me, I waited for a call nothing, just today after 7 days, I get a call saying they could not deliver because of wrong address, I then asked what do you mean wrong address, what happened to call before deliver, I never got an answer.

I then ask the lady who call me to ask her supervisor to call me as I'm not happy at all with this nonsense explanation. Till now still waiting for a call. I then decided to call the customer care number only to be told to go to any walk center I will only get help there,

Identity [protected]. This is one of many poor service from multichoice. As for the lies

Good Day.

I'm one of DSTV subscribers.

In March 2022 I canceled my PVR function. I then started to use HD Decor.

It only comes to my attention that Dstv they never cancel my PVR function. I then call them a month ago. And ask them what was happening this was after I see my may statement.

So DSTV was still billing for the services that I was no longer use.

The first she tells me that I must call after 24hours because she wanted to listen to the recording when I was canceling my PVR service. of which I did.

As you are aware that its a call center phone's will be picked by anyone who is available.

The following day another lady answered the call and she put me on hold for 30mins till I run out of airtime.

Today again this guy told me that there's nothing he can do to help me. I then ask him to speak to his team leader he agreed then he let me hold for 40mins.

DSTV they where charging me extra R120 for the last months. They are refusing to refund my money.

I have had a horrible if not horrific experience with MultiChoice/DStv South Africa. I mistakenly paid money into the DStv account instead of the account I had intended to pay. I did this on the 10th of June.

I called in to ask for a refund. I was assisted by a lady who ensured me the refund would take place within 5-7 working days. She asked for my banking details, ID number, address and contacts.

I called in numerous times because I had not recieved my refund which I need urgently. When I called in I was told to wait a further 7-14 working days. I was furious to say the least.

To my shock on the 26th of June 2022 money was deducted from the money I asked a refund from. I found this out because I called on the 26th of June to check the progress of the refund.

Because of the incompetence and lack of professionalism of DStv I decided to cancel my services with them mind you I have been a loyal customer for more than 7 years and after this I do not ever intend on opening a DStv account again or even recommending or encouraging anyone to stay with them.

When I cancelled I spoke to Thomas who ensured me that the refund would take place within 3-7 working days. Is it 3, 5, 7 or 14 working days that the money should reflect. DStv get it together.

On the 29th of June 2022 I got a call from Khensani one of the consultants/staff from DStv to tell me my refund was declined because I did not have a copy of my ID, bank statement and proof of payment. She was the only one to tell me that I needed these documents out of everyone I spoke to. I am appalled.

I need my money urgently and I still have not recieved my money from DStv. For a company that prides itself in being the best they have failed to do that for me. Maybe it's because they don't value their customers or my support was an insignificant.

I know I made a mistake by paying money into the wrong account but I do not deserve to suffer this much for what is rightfully mine. I still haven't recieved my money.

Why has my subscription gone up by R 100/month without any notification?

Surely you can notify a person beforehand instead of just increasing? This was supposed to be fixed for a long period.

Hi

I have a sad scenario from an experience with Multichoice.

To give detail of the scenario see below,

In March 2022 i went to pay for DStv subscription at a Pretoria Amandasig branch and was assisted by Nokwanda whom later on disclosed to me that she is the branch manager.

After being alerted by their App that the payment did not reflect on the account i went back to the establishment to inform them of this issue. Then the lady Nokwanda advised me that she will reach out to the finance department to correct the issue since on her side she can confirm that indeed the payment was done at her branch but was not allocated accordingly.

Fast forward few weeks later i went to the branch again since i had not received any feedback nor was the funds allocated but to my surprise i was informed by Nokwanda that the issue should be resolved as per the finance department of which i disputed because on the app the payment is not allocated and she also confirmed my findings once she looked into the account.

Then the issue was further escalated to what is captured as "Agency Cluster Queries" but that department responded by saying they have allocated the funds but on my side it is still not reflecting even after waiting for more than a week.

So i have visited the branch, called the branch consultant and even sent follow up emails but to this date no one has taken ownership of my issue nor responded to confirm if anyone will look further into this issue.

Nor has this bad service been an inconvenience financially but it has also brought an element of disregarding consumer rights.

In closing for record purposes, this issue has been ongoing since March 2022 to this date.

My Email: [protected]@yahoo.com

I am lost for further words.

Good day

Please may I ask why has 3 movie channels been taken away with no replacements and the monthly subscriptions remain the same. It is not fair on us customers who have been loyal with their payments, to receive such crap. What am I supposed to do with foreign channels.

This is day light robbery and absolutely disgusting and shameful. There is no explanation given, just have the channels one day and gone the next day. Please can a proper explanation be given or have the monthly subscriptions reduced. It seems that our complaints fall on deaf ears.

Please have the decency to reply.

i have three decoders one primary two secondary, so on the 20th of june we realised one of my decoders we changed to family and that happened without my consent because all three decoders are on compact plus. i called in asking them to change my subscription back to the way it was and while fixing it they explained they will have to break the link and reconnect it again, the broke the link and the one decoder never came back on again i have been calling the call centre 3 times a day for the past six days my one decoder is still off apparently now they cant fix it or if they can fix it they switch off another decoder.

what makes me so angry they cause the problems in the first place and then they tell u the problem is with the installation but all my decoders have been working fine till i called them. i have spoken to more than six agents one promise u we will fix the problem now other one puts u on hold for more than 20min not coming back other one says give it 15min then it will play other one says i need to fix my installation. no one can sort out the mess they created.

i just called in again asking them to please fix my decoder because what will happen now is this company will charge me my full subscription even though im struggling to get it back on. the agent of tonight sounded fast asleep when i told u u sound very tired coz i know by the sound i wont get any service,surprisingly she put the call down in my ear.

i have more problems with this dstv than in my own life, but when it comes to payment they want their full amount or they cut you off in an instant plus the agents are not helping in any way.

Good day

I recently noticed that I can now only stream on one device at a time. I think this is absolutely absurd. We pay so much for this subscription and now you are limiting your own app.

It used to be very convenient for us as family to all watch whatever we want on whichever device at whichever time...which is mostly all together when everyone is having some down time together. My husband usually on sport, kids on their channel and me watching my series.

I would've been able to understand if it was only for live streaming to stop password sharing, but to include catch up as well is ridiculous in my opinion.

This will only drive us and I'm sure many other customers to other platforms.

On the 3rd of June I paid my DSTV account as normal, but because its been a while the owner of the decoder passed away, i decided to change ownership on Monday 20 June 2022 (sent their form with supporting documents of the deceased, Letter of authority and my ID copy as they requested). Sent to [protected]@dstv.com (They then changed the profile shorty so without even notifying mw, but there was no issue of course change requested was done. Upon that change i did request for the transfer credit from the old account to the new account) that wasn't done, only the ownership was done. They then send me an email that change has been done and I'm watching on credit i have 24hrs to make payment.

I start calling and I'm given the run arounds and references that when i call they cannot pick up on the system. Last one was your ref.: [protected] (agent told me they cant pick that up)

What i don't get is they can see payment has been done on the previous owners account, but when ownership was change --money wasn't moved (someone not doing their job). and i call in they request for proof of payment of which i sent still nothing they cant pick up that proof, I've sent proof to

1. [protected]@dstv.com

2. [protected]@multichoice.co.za

The agent from the Durban branch then ask to place me on hold (cause whole day a paid dstv is not playing) to speak to their supervisor who responds with i need to go to the branch-- I ask to speak to him directly I'm told his now in a meeting Name of that supervisor is Bulelani. 2days I'm calling multichoice, taking time from work ( calls that run over 20min--no help and now money i paid I'm not getting the service due to someone not being able to do their job). still its not getting to a day my paid services are not running (who will credit me for that?) -Cause if money can be seen on the previous account why isn't that being sorted?

3 weeks ago I bought 2 new dstv internet routers cash from dstv online. It was delivered 1 week later after a struggle to track its whereabouts. The person who delivered the product also took a picture of Proof of residence and copy of ID. Few days later, I received an sms confirming that RICA was successful and it is active. Everytime I call dstv, I am told that routers are active but no data is there because I am not Rica. Very confusing. I have an email of a stuff member to me saying that the data has been loaded. I took it to Newcastle dstv, they confirmed that there is no data and they will call me because there is an Information they need from me after all this drama.

I paid for the data 2x R170 for 50Gb a month and confirmed online the billing account for 2 x R170 monthly. Rica documents were given to the delivery person and dstv confirmed RICA via sms.

Almost a month now, have never used these products.

I am very disappointed with dstv or multichoice Africa.

The latest of 10 references is [protected]-i500. I have lost count of these references.

The level of customer care here is at a delinquent level. Not proud to be still watching their channels. I have been an account holder since 2007 to date.

I have the premium package and on 1 June 2022 added compact plus. On 2022-06-15 i could not watch dstv on thr compact package and was informed that i must pay R 645-93 to activate my compact subscription. Why must i pay that amount for 15 days and then pay again R1626-67 on 2022-07-01. My premium package is R909, so why is the compact so much as i already paid the above amount to activate the subscription. When i phoned to ask on 2022-06-16 the lady hanged up and i think its really unprofessional

I have been noticing that DStv/ multichoice keeps closing channels, I mean last month alone over 6 channels fell off or rather closed and I see no replacement or the added channels or maybe an explanation of some sort,However the subscription money keeps on increasing ,how is this happening, how is it fair ? DStv is ripping us off