MultiChoice Africa / DSTV
Reviews and Complaints

I paid for a reconnection fee of R313, 15 on the 3 March, when I switch on the decoder the tv screen displays an error e100-40 on the screen and I have paid R313.15 but I am unable to watch

Good evening,

After several attempts to solve the problem of my suspended Dstv account, only Koliswa in your call centre was able to offer a solution to this extremely frustrating situation.

Attached please find a screenshot of my "free" subscription to Showmax that is apparently linked to my Dstv account. Apart from the fact that it is free, it does not work. When I did try to activate the service in November of 2020, it gave an error message on my PC, and after struggling with the matter for a few hours, I gave up and did not bother with it again. We watch the many many reruns on Dstv.

Please be so kind as to reverse all Showmax fees outstanding, as this is clearly (see attached) a "free" subscription that has never worked. My Dstv account has been paid on the 28th of February 2021 as usual.

I made payment on the 1stMarch 2021 sent proof of payment as requested and I was given a reference number 30707180 and My customer number is 85645189 . My identity number is 7112080390087
I've been calling using my own airtime and data to send emails without success
Even sent messages via Facebook messenger
My contact numbers is
[protected] And [protected]

Good day
I have not had a account with dstv for almost 5 years. Last month they deducted R 850.00 From my account this month they deducted R 140.00 WHAT IS THE REASON FOR THIS. WHEN I CLOSED MY ACCOUNT THERE WAS NO AREAS AMOUNT NOW AFTER 5 YEARS THEY DEDUCT ALL THIS FROM MY ACCOUNT. I NEED THIS TO BE RESOLVED AS THEY CANT JUST DEDUCT MONEY OF MY ACCOUNT AS THEY LIKE THIS IS NOT ACCEPTABLE AND I CANT DO A REVERSE AS IT WILL NOT REFLECT GOOD ON MY STATEMENT. PLEASE EMAIL ME ON [protected]@lasermetal.co.za
YOLANDIE JANSEN
ID NR [protected]

An installer by the of NHLANHLA ( not sure is his company name) he is based in Nelspruit Kanyamazane
He came to me house after I applied for Price lock for installation but he did not cause my installation is fine
He said I must tell the guys from call center that he installed & all is fine & he will come to bring the dish & other stuff buy he only during dish & cable after 2 week and now still waiting for LNB
His contract details are [protected] or [protected]

My DStv account is [protected]
My name M Banda
Stand 5530 Kanyamazane Nelspruit MP
Tell [protected] / [protected]

I have my dstv for just a month and already they telling me I have to pay close to R1300 for a compact package I chose. I have made my first payment they wanted but for some reason it did not reflect on your side for 2weeks you kept switching off my dstv most of the time yet I paid. I made 2 payments in a month yet the fees I "apparently " owe keeps going up. I have been calling almost everyday for help till today yet in a month I have paid more then R700 for something thats been giving me problems from day 1.. this is really irritating and costing me. I need you to refund me my money back. Your service really will make you loose alot of customers.

Hi I will like to lay a complaint about staff of dstv Jabulane branch they dont follow covid rules the long queues I came here.In Jabulane for 2 days first day I waited 4 hours in the que no one come to us as customers to tell us that the system is. Down after 4 hours when I came inside. Still no one explain I call on of the staff ask she said. The system is down and I ask why they dont come to and. Explain I didn't get any answer I went home I came back today. At. About 9 the que is long the is old man who is disable I call the staff again ask to see the manager no one call the manager for me the time I waited is 6 hours because they assist me at 14:45

Good day. Last year I took out a subscription plan for R359 a month for a year. Now I'm paying the full amount for the subscription which has not ended yet. I'm very upset because the call centre operators tell me a different story every time I contact them. They did not come back to me on this matter.

Good evening I am very furious about the service that I have receive, I sign a contract for dstv explora, they sent me a decoder with a smart card that doesn't match with the one they have in the system it's been 3 weeks now I can't watch a tv since the day they have install it the installer couldn't activate it to play .the matter is not resolved I have called more than 5 time without getting any help but the money has been deducted while the service hasn't been delivered. I regret to say if this matter is not solved by the end of this week you will hear from my lawyer.

Regards
DP Nxumalo
[protected]

I phoned multichoice as I could not access my channels. I could only access channel 100.

The agent was on the phone with me for a few minutes trying to find a solution but was not successful.

She then asked me to pull out the plug and put in again. While waiting for it to restart she said she will be back soon and put me on hold. I was on hold for about 20 minutes before she came back with no valid excuse.

She continued to try and assist me but after another 10 minutes ia ran out or airtime and was cut off.

Now, I wasted about 30 minutes airtime and my problem was not resolved.

I was called Nov and told about DSTV explora black Friday special and I will only be paying R499 for 12 months and I accepted the offer. This was Nov. Come Dec R604 was deducted from my account did not dispute because I thought maybe it is contract fee or something because normally when you take things on contract 1st month. You will charged pro rata fee. Jan the same thing, I then called the call Centre and spoke to at least 4 people. 2 promised to call me back and they did not. They told me abt a fee for R72 which I did not agree to. They advised the fee will be canceled. Feb again R560 debited. I agreed to R499 and will be so happy if the debit amount to corrected and charged the amount I agreed to which is R499 and be re funded. I will not call the Centre because they are not helpful. Can I be debited R499 come March please.

I used Mr-dstv.co.za in Centurion on 20 Dec 2020. They advertise that they are Multichoice and DSTV accredited on their website (https://www.mr-dstv.co.za/) and whatsapp. I was charged R1400 to fix the problem and replace the smart LNB. When I asked for the broken LNB I got an old LNB which I later found out was not a smart LNB and could not have been mine. The same problem occurred on 31 Jan 2021. Chris and Wayne? came and replaced the LNB again and advised me to change the explora. I was charged R1050. I contacted them on 02 Feb 2021 to say that the problem still exist, they promised to come out but never came. On 03 Feb I got another supplier to fix the problem. I found out that the lNB they said you removed on 20 Dec is not a smart LNB so it can not be mine which means they never changed the LNB. The LNB they said they replaced sunday 31 Jan 2020 has a hole in it and looks old. The other technician confirms that it could not have been fitted recently. It cost me another R1100 to fix the problem they never did. I contacted them several times on cell [protected] to discuss the matter and every time they brush me off. I can therefore only conclude that they knowingly defrauded me of R2450.

I applied for explorer 3 on price lock deal. Upon finalizing the deal on the 10th of February I was informed that an installer has been booked for the 18th February at 14:00. I took an afternoon off at work so that I can be at home when the installer comes in. The installer didnt pitch and when I called to your call centre to request the contact details of the installer that you delivered the decoder to, the consultant could not provide me with those details as they dont appear on her system, how is possible that you can make a booking for your prefered installer and not be able to provide me with his contact details. The consultants could only provide me name not the contact number of which in this intance having a name does not assist me in anyway. Your installer has the decoder it was delivered to him that part was confirmed. This is an incovenience to me. Now I have to take time off from work again when the installer decide to call me. The decency to call and cancell the appointment or inform me that the installation will not be done today could have been better than this. This is totally unacceptable. Based on this inconvenience causes by your installer by the name of "Bradly" I therefore request that you deliver the decoder to my house address or I collect it myself from your warehouse and get me someone else to do the job.

I have sent an email to help@dstv.com, I contacted the live chat all they say is that they have escallated the matter to price lock team and that they team will call me and up to now no one has contacted me. This is really frustrating.

Called dstv on 27 January 2021 spoke to Boitumelo masipa @ 14:00, which I asked her about replacing my pvr with a newer version, she gave me information and said an agent would contact me 12 -24hrs. I never received any calls so I called again on 12 February 2021 and spoke to Zwelihle zwane @ 10:22 am telling him I'm still waiting for an agent to get back to me, he said he escalated the matter and cannot understand why anyone hasn't contacted me.
Well today is the 16 February 2021 14:02 pm still no calls from the agents.
Absolutely disappointing

I have been trying to sign up for an account, so I no longer have access to my Otp sending numbers and email ...I tried taping on "live chat" and it doesn't work ..
I would really like it if you could clear my Otp sending information and add my new number so that I can get an Otp (one time password)
I have been trying it for a long time now and now it tells me that my OTP limit is reached

Request a refund on 9 February as my subscription was duplicated and my service disconnected and after more than a days calls to them had my service connected On the 12th they still went ahead and collected the increased / incorrect amount from my account Being over a weekend I contacted them on the 15th and after numerous attempts must still hear Sorry sir for the inconvenience but we can not assist you I am H P Blomerus ID [protected]

I have not been assisted by consultants at dstv today 30/01/2021 about my reconnection i was finally asked to pay R174 extra then i paid the amount which had a lot of questions...but still not reconnected i emailed all relevant documents but still not reconnected.

An unhappy customer
Please help

Good Day

Since 2020 round about November I have been charged an extra R132.10 for the compact package which is normally R494 a month, we were not informed about any price increase .
Multi choice is a total rip off as we pay so much for movies that was made when I was not even born as yet, secondly they play one movie ten times a month, most of us is facing financial difficulties and they over charge us for the same crap they play day in and day out.
Why can they not play the movies that comes from the circuit at the cinema once it expires.
Fees must fall cause we paying for crap channels and old black and white movies, eg ( James Bond 007) come on, who still watches that nonsense

Despite numerous calls the past three weeks to apply for the DSTV Price Lock and Upgrade decoder from DSTV Explora to DSTV Ultra, I have not yet received any call backs from Multichoice to assist me with this application. The call center either tell you they will forward the request to the relevant department (Price Lock) and that someone will return my call within 24-42 hrs, or they will fast track my request in order to move me higher up in the queue. Up and till today I had no response from Multichoice. I've been a loyal customer since DSTV came to South Africa. Never cancelled or suspend my subscriptions for almost 32 years and this is the type of service that you get from Multichoice.

I had numerous enquiries through calling and social media Facebook trying to resolve this issue:
The consultants assisting with this issue were very disappointing. Not going an extra mile, just doing a bare minimum.

Please communication trail below.

DStv
Typically replies within an hour
Product/Service
12/26/20, 2:45 PM
You sent December 26, 2020 at 2:45 PM
As discussed in the comments section. Id no [protected].

I have an issue with box office. I can rent a movie, but I can't watch. Apparently, this is because by box office account is linked the old decoder.
Nonetheless, I'm very disappointed with the call centre agents that I have been in contact with. Aside from spending hours on the calls, with my own airtime and being put on hold, transferred from one consultant to the other, promises to call back etc. My enquire or issue has not been sorted. Can I get someone to swiftly assist resolve this.

DStv sent December 26, 2020 at 2:45 PM
Hi Allen
Thanks for getting in touch. Our teams are working as quickly as they can - there will however be a delay in our reply - please be patient.
If you need help clearing an error, finding out how much to pay, changing your package or even making payment you can also use:
- WhatsApp [protected]),
- our MyDStv app (download it from your app store)
- self service on our website (select MyDStv from the main menu on dstv.co.za).
Thank you.

DStv sent December 26, 2020 at 2:59 PM
Hey Allen,

It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Providing customers with unsatisfactory service is not in line with our ethics. Please accept our sincerest apologies in this regard.
Kindly advise if you are accessing box office on the decoder or online. ~NNM
You sent December 26, 2020 at 3:04 PM
Thank you for understanding. I'm using a decoder.
You sent December 26, 2020 at 3:07 PM
I also got charged for a renting attempt. Which I asked to be reversed, but I received no confirmation this.

DStv sent December 26, 2020 at 3:20 PM
Kindly confirm which decoder are you accessing Box office from. Decoder A303575242 - [protected] or A100385488 - [protected].

~NNM
You sent December 26, 2020 at 4:15 PM
A3-[protected]

DStv sent December 26, 2020 at 4:34 PM
Please send us the following details:
1. Initials and Surname
2.ID/passport number
3. Decoder number
4.Physical address
~VA
You sent December 26, 2020 at 4:56 PM
AN Ndlovu
[protected]
Address 4150 Greenwell's Glory street Albertsdal Alberton
You sent December 26, 2020 at 4:58 PM
You sent December 26, 2020 at 4:59 PM
Let me know if this will suffice.

DStv sent December 26, 2020 at 5:29 PM
Please send the smartcard number that you want your Box office to be linked with. ~VA
You sent December 26, 2020 at 6:05 PM
[protected]
You sent December 26, 2020 at 6:07 PM
[protected]

DStv sent December 26, 2020 at 6:10 PM
The system shows that you have had successfully rented on this decoder [protected]. ~KN
You sent December 26, 2020 at 6:27 PM
Please read my message trail properly. I don't have a problem with renting a movie . The problem is, after renting the movie, there is no "watch movie" option showing. The only available options on the box office rented movie are 1. Rent movie, and 2. Watch trailer.
You sent December 26, 2020 at 6:28 PM
In addition, I'm being charged for a movie that I have not watched.

DStv sent December 26, 2020 at 6:34 PM
Please provide us with the confirmation code provided. ~KN
You sent December 26, 2020 at 6:43 PM
[protected]
I have been through this with the call Centre agents. This did not help. 😞

DStv sent December 26, 2020 at 6:52 PM
We will escalate your query to the relevant team and revert back to you. ~KN
12/29/20, 12:22 PM
You sent December 29, 2020 at 12:22 PM
Any feedback on the escalation?

DStv sent December 29, 2020 at 12:22 PM
Hi Allen
Thanks for getting in touch. Our teams are working as quickly as they can - there will however be a delay in our reply - please be patient.
If you need help clearing an error, finding out how much to pay, changing your package or even making payment you can also use:
- WhatsApp [protected]),
- our MyDStv app (download it from your app store)
- self service on our website (select MyDStv from the main menu on dstv.co.za).
Thank you.

DStv sent December 29, 2020 at 12:48 PM
Please note that we do not have a feedback as yet.~LM
Jan 1, 2021, 11:32 PM
You sent January 1 at 11:32 PM
Will there ever be feedback on this issue?

DStv sent January 1 at 11:32 PM
Hi Allen
Thanks for getting in touch. Our teams are working as quickly as they can - there will however be a delay in our reply - please be patient.
If you need help clearing an error, finding out how much to pay, changing your package or even making payment you can also use:
- WhatsApp [protected]),
- our MyDStv app (download it from your app store)
- self service on our website (select MyDStv from the main menu on dstv.co.za).
Thank you.
Jan 2, 2021, 7:14 AM

DStv sent January 2 at 7:14 AM
Hi Allen
Thank you for contacting DStv : )

Unfortunately, there hasn't been any feedback responses as yet
~SK
Jan 2, 2021, 8:43 AM
You sent January 2 at 8:43 AM
When Will feedback be provided?

DStv sent January 2 at 9:31 AM
We will revert to you once we receive feedback, we do apologize for the delay. ~BBL
Jan 2, 2021, 5:01 PM
You sent January 2 at 5:01 PM
Well it has been a week already. When will I get feedback?

DStv sent January 2 at 5:13 PM
Kindly note that it takes 24 to 48 working hours for our team to get back to you, we understand how frustrating this is, your patience is highly appreciated.~NNS
Jan 9, 2021, 1:28 PM
You sent January 9 at 1:28 PM
Can I get some feedback. I believe it has been more than 48 working hours. Can I get feedback?

DStv sent January 9 at 1:28 PM
Hi Allen
Thanks for getting in touch. Our teams are working as quickly as they can - there will however be a delay in our reply - please be patient.
If you need help clearing an error, finding out how much to pay, changing your package or even making payment you can also use:
- WhatsApp [protected]),
- our MyDStv app (download it from your app store)
- self service on our website (select MyDStv from the main menu on dstv.co.za).
Thank you.

DStv sent January 9 at 1:35 PM
Hi Allen, please give us a moment. ~MLK

DStv sent January 9 at 1:50 PM
Please confirm the date and title of the movie that was rented, but could not be watched. ~MLK

DStv sent January 9 at 2:32 PM
Please also confirm which smartcard you were renting on, and provide us with the rental code. ~MLK
You sent January 9 at 3:23 PM
22 December 2020 Antebellum.
You sent January 9 at 3:24 PM
[protected]

DStv sent January 9 at 3:46 PM
Thank you, please give us a moment. ~MLK

DStv sent January 9 at 4:35 PM
We are still here, and working on the matter🙂. ~MLK
DStv sent January 9 at 4:35 PM
We need the following account holder details:
-ID number
-Initials and Surname
-Cellphone number
-Physical Address ~MLK
You sent January 9 at 4:50 PM
Please look at the previous chats. I already provided you with these details
You sent January 9 at 4:52 PM
AN Ndlovu
[protected]
Address 4150 Greenwell's Glory street Albertsdal Alberton
[protected]

DStv sent January 9 at 5:07 PM
We apologize for not providing services on time. Please note that we have re-escalated your query to the technical team and we will get back to you once we have feedback. Hopefully, they reply on time. ~VA
Fri 11:38 PM
You sent Yesterday at 11:38 PM
Can I get feedback on this?

DStv sent Yesterday at 11:38 PM
Hi Allen
Thanks for getting in touch. Our teams are working as quickly as they can - there will however be a delay in our reply - please be patient.
If you need help clearing an error, finding out how much to pay, changing your package or even making payment you can also use:
- WhatsApp [protected]),
- our MyDStv app (download it from your app store)
- self service on our website (select MyDStv from the main menu on dstv.co.za).
Thank you.
7:25 AM

DStv sent Today at 7:25 AM
Hi Allen, thank you for contacting us. Kindly note we have not yet received feedback. Please can you send us your ID number so we can re-escalate your query. ~ KM
8:34 AM
You sent Today at 8:34 AM
No! This is unacceptable. This is the third escalation after a month of escalations . Can you please escalate this to your managers.
I'm extremely disappointed with this platform and service provided. We keep on going in circles, please provide ID no etc. With no resolution.

Please escalate the issue to someone who can help, otherwise I will be forced to use other platforms to raise my concerns.
If this issue is not sorted out today, I'm finding other channels to show for this level of incompetence. I have been patient long enough. Look at the message trail, this query was raised last year!

Anyways, if you can't sort this out today, dos let me know. I have a message and phone call trail to use for my escalation.

DStv sent Today at 8:46 AM
We understand the frustration that this has caused, and we apologize for the delay. As stated above, we will need your ID number to be able to assist you further. Kindly note we have limited access to our previous conversation, which is why we are requesting this information. We appreciate your cooperation. ~ KM