MultiChoice Africa / DSTV
Reviews and Complaints

Good day, we've been having problems with our decoder and we went to multichoice to take our old one in for a new decoder seeing that we have insurance on it and it's been paid up to date now they want to give us a second hand decoder or an out dated one. So what is the use in paying so much money if they can't help us properly. We demand a new one and not some second hand one that they also had to fix.
Yvone Cook.

I have been a customer of multichoice for many years and I must say that I am not satisfied at all with the service I received lately. My account has been up to date, but I got disconnected for no reason and the Agents I spoke to weren't willing to helpe in anyway. I must say that I would never recommend your services to any of my family and friends. You are the worst company I have ever came across. Your agents are getting paid for no work done. These are the reasons why the company could never grow big. I want to cancel my services with you guys and will never ever activate them again. We as customers basically pay for nothing, we waste our monies on [censored] services.

Decoder not giving catch up or recorded programs. Now holding on for 1.47.56 Minutes on request of your consultant. what a shame:
Now recorder only receiving station 100. No other stations.
Catch up message on screen, Not in SA YET. Using Catch up since inception.

Now disconnected after holding on for 1hour 59 minutes and 0 seconds.

What poor service

I visited Multichoice Botswana office and spoke with supervisor Fiona. She was supposed to be forwarding a message to you to check out why my annual review date for subscription gets shorter - I have lost 2 months.

Believe this stems from paying early one year but no one advised that I would lose out on 2 months of subscription.

Also why cannot we access BBC Earth. It is very frustrating seeing the trailers for programmes we would like to watch but cannot.

My decoder has been showing me an error E108-4 for 3 consecutive days I have been goi g to the walk in shop for assistance and I am told I can't be helped because they are offline and therefore they can't perform a smart card swap for me. I have paid for the service that I'm unable to use now because they are offline so what should I do then? Waitand miss out on my favorite programmes because they can't seem to find a solution for their problem as well? As a paying customer I need a quick solution to this

My name is Mercy Kapambwe, my account number is [protected], i paid for Dstv activation today (30/03/21) morning, five hundred and thirty kwacha ( K530) using FNB through my phone and got a reference -M-Choice [protected].

My account has not been activated and i called the call Centre was given a case number ref [protected]-c1.
Your quickest action in resolving this matter will be highly appreciated.

I purchased a price lock item for a 12 month fee of R499.00 and now have to pay additional amounts.
I contacted DSTV and had to hold on after already waiting 12minutes to get through to her.
Furthermore it took another 20minutes or so that I had to listen to music and finally the phone was cut off in my ear.This is not the first time it happened.
I have to phone in every week and every week it is the same thing.The decoder goes on PVR which means I can not record anything and that is the main reason I purchased the explorer and every week it gets disconnected for who knows what reason.This is not what was in the agreement of the sale and now after four months I am told that there are chargers other than the R499.00 that I need to pay in order to record anything again.

so once again the service recieved from dstv as usual is digusting.
on the 7th of March the resolution team were quick to say they will contact me.
to date i have recieved no calls.
this morning once again i woke up to a disconnected service and a higher outstanding bill.
I'm disgusted at their customer service and service delievery
the consultant had a nerve to further more tell me they don't have a complaints dpt she can't transfer me to a team leader and shes working from home.
the teamleaders and non have called back 7hrs later.
you guys should be taken to the ombuds for the sudden billings you charge people
i have been treated as an illiterate person.
your staff from randburg branch should go back to work cause they obviously can not handle working from home.
as customers your TCF and TAT is horrifying.
from a compliance and service delievery point in disgusted.6 agents who dont know how to handle a dispute.
your complaints department is not contactable and to have an agent tell me that i just don't want to understand is disgraceful.
i have seen numerous people today post similar if not identifical problems.so who is the common problem

want my service to be reinstated effective immediately.

I have attached dstv self service billing balances to show you'll how suddenly youls systems change.

If no feed back is given i will thereafter take this to the ombudsmens.on the grounds of Failure to notify of actions taken.Baseless disconnection and incorrect billings used to force clients to pay reconnection fees.

My account number is [protected] - Anne Cornelia Robinson - ID [protected] - new Explora Ultra were delivered to us on the 23rd of Dec 2020. Within a few days we noticed problems with the "picture" and had to turn on / off the power to get a better picture. We then phoned DSTV on [protected] early in January 2021 and reported the problem and were told that I have to send a sms to some number and someone will call me back... received a call the very next day and only after I informed the consultant it is a "exchange" she told me that someone will be calling me within 48 hours, which never happened ! I have since then made numerous calls to DSTV and also their local agents Martins Electronics which is based in Margate, and also took the decoder in twice with my husband showing them photo's of the actual screen and "what we have to watch", but their reply was "no stock". This has been going on for weeks / month's on end and have made weekly calls to them again but still no luck... With all due respect maybe if I called to say I want to "buy" the new decoder... it would be on my lap by now. I do have a "file" with all the calls and sms etc sent out to try and get this sorted out, and just do not have the energy or time to attach all of that, as just another person will say " sorry" and again our airtime / data used to follow up. We have been subscribers since 1988 and now paying almost a R1000 per month on debit order and this is how we get treated ? We have also tried to get a technician from Martins Electronics to come out and advise us on if / how we could allow our tenant to get dstv from our home - it has been such a long time since I made the call to him and obviously would never see anyone as I mentioned that we are pensioners and can't afford their "huge" call out fees. So with all due respect, if we don't like what is happening and cancel... there is another 100 plus that will subscribe and we will just be "lost in the crowd".

This service was a gift from my daughter, payed annually LAST YEAR it has now been ruined by incompetent staff at DSTV, she asked that it be converted to a monthly account from the end of this month with the debit order starting on the 28th as I will be leaving this residence in the near future, I have been cut off three times in the last week and 3 times they say it is fixed but three days later they cut me off again that is 3 days I have not been able to use my DSTV but it has been paid for. FIX IT NOW OR I WILL BE GOING TO MY LAWYER ! My name is Stuart Frank Thorpe McStay ID no [protected] address 18 Harrison Avenue Selection Park Springs

I am so disgusted. I have been calling the johannesburg call centre from the 8th to the 12th MArch 2021. I have never in my life received such bad service not even from a food store. I do not see the need to have DStv anymore, I can finally see why people are with Netflix. The agents are clueless, they have no idea what is happening on the system, they do not understand queries, their leaders are not there to support them at all. They run from the phone, daily you will be told that the manager is on the phone, he is helping someone else, he is unavailable, it is covid blah blah blah. I called them 18 times in a period of 4days, with absolutely no joy. I am so disgusted! I have no idea why I even subscribed to this ****py service. They are all so useless its actually frustrating! My anxiety has never been this high from a company that I give my money to. Everyone keeps asking me to send the email I received from MULTICHOICE. As a manager myself, I know that quality assurance needs to ensure that there are notes on system after every interaction but this isn't the case because I must explain myself to each and every agent. I use my phone, my data, my time to call you but NO ONE wants to help. Why was I offered a discount if it was never going to be applied. Not even a company as huge as FNB would do this, they will give you a discount and immediately issue it. Why am I getting such horrible service when I am using my money!

I signed up for a pricelock deal for an Explora Ultra @ R899. activating this package took 2 days (after 6 phonecalls to the call centre speaking to 6 different agents each giving wrong information).

After eventually being connected, the DSTV app advised I need to pay an additional R459. This after my debit order for my previous premium subscription went off the previous month (R819). Called the call centre, agent struggling to find his words, no clue what he was doing told me to hold as I asked to speak to a manager, only to be cut off after 19 minutes.

Called again to speak to manager, on hold now for 41 minutes now (I kid you not), refuse to drop the call as no one bothers to call you back, and I need this resolved.

To say the staff is incompetent is a blatant understatement. every agent you speak to gives you different/wrong information. No one bothers to take accountability for anything.

Ready to cancel this Pricelock contract, but who/what/where?

Good day, I have a problem with the bill, I have been paying for showmax of which I don't even watch it as I don't have internet. I sopke to one of the agent today around 12pm and that was not helpful as she didn't know how to help me. I've never received emails nor statements since I started to use Dstv. Please kindly sort this thing out as soon as possible and cancel whatever subscription u have on my account.
Thank u.
[protected]

I currently have 4 decoders registered in my name, one of which is mine personally and 3 in the name of a business.

Monthly payments of these decoders are made timeously before the 26th of each and every month.

Despite monthly payments to DSTV, they proceed to disconnect 4 decoders at their own merit. This has caused undue duress and unhappiness from clients. Clients jump up and down with the result that I have to call DSTV on a weekly basis to request reconnection.

It takes time every week to call and resolve problem, which persists.

Their laziness and incompetence is causing havoc.

Hi, you don't emblazoned the channel of champions ad you're pronouncing. I'm battling whole day to get an error message cleared after I was double charged for services involving price lock. Wasted airtime on 5 phone calls, all lasting about 30mins each, costing me about R200 in airtime. The last agent showed absolutely no urgency. Promises of any callbacks to me never materialized. Clearly this type of service is unacceptable and inexcusable, Its no idle threat but his poor service will be exposed.

I called dstv on the 6th of February to change billing date from 2nd to 20th of each month I was told that was done. I then paid on the 20th of February what was due and I called on the 25th of February to confirm next payment date and amount due I was then told that I must pay on the 20 of March but my services are disconnected and when I called I got pathetic disgusting and poor customer service from Zanele thandeka smangele Bianca and desiree.

My dstv explora's hard drive packed up. Not once but twice after several calls were I given a new explora as I do have insurance.

Currently with the new dstv explora I need to reset and it does not record or pause and im not enjoying full functions of this product. To top it all of watching dstv on laptop rather now I need to clear all browsing data cause it only picks up 10 channels. I am loosing it slowly and do not want to go make a noise at the agency. I am so furious. After hard days work you wanna relax and you come home to this crap.
Your consultants can only help to a certain extend. They were helpful. Its your product not them. I am not impress with the explorer at all. I think its worst product of DSTV.

I need a working hard drive on dstv explorer please?

[protected]

I then noticed that both accounts had been debited, even though all decoders on oricinal account were not working! i tried to sort this out but was not resolved! i now see that this has happened again! went to the service centre yesterday the5th of march also no help phoned the call centre and spent 1 hour on the phone! i refuse to pay these two amounts which were raken off our fnb account no [protected] the first amount on th 5th feb was for r994 an the 2nd amount on the 5th narch was for r905 i would really appreciate arefund as soon as possible and that the relevent account should be closed! then name of the acc holder is sidney kolman and his id is [protected] and my cell is082 340 0404 thank you regards, beryl kolman

On the 25th February 2021, I made a payment of R110.00 to the account as is my payment date, but on the 28th February 2021 my channels were blocked and I then went to the PEP store to check and only to find out that I have to make another payment of R117.00 in order for me to get the channels back. I am not satisfied as this is not the first time this happens and I don't understand how can I pay twice a month. the other thing is that if possible can you please add a complaint box on your watts ap self-service because I tried in vain to check what was the problem.
my details are below:

name: moahlodi victor
surname: lebusa
id number: [protected]
cell: [protected]

I called in on the 31st of December requesting for my services to be disconnected and that I do not have the decoder at the moment and called on the 31at of February 2021 but now my bill says R789 but I do not have the decoder with me as I advised that I will call in to request.