MultiChoice Africa / DSTV
Reviews and Complaints

This is Mr. L. Swanepoel (Account no. 3002578) in the past I received my statement via email. For no reason it stops, don't know why. On 7 April 2018 I send an email to a follow up 14 May 2018. Still waiting for a response or a statement. Can you please adhere to my request and send my statement monthly to email address: Annamarie.[protected]@transnet.net. I think the service from Multi choice are pathetic. Hopefully I will hear from you soon.

I would like to lay a complaint to the blatant blasphemy used by the commentators on the rugby match between New Zealand and France on 23.06.2018. I would like to lay a complaint to the blatant blasphemy used by the commentators on the rugby match between New Zealand and France on 23.06.2018 I would like to lay a complaint to the blatant blasphemy used by the commentators on the rugby match between New Zealand and France on 23.06.2018

‎03‎:‎58‎ ‎PMInnocent Musonda
I want to subscribe for DStv Now

‎03‎:‎58‎ ‎PMSmangele

Hi, my name is Smangele. Welcome to live chat.

‎03‎:‎58‎ ‎PMInnocent Musonda
Hello Smangele

‎03‎:‎59‎ ‎PMSmangele
Hi Innocent

‎03‎:‎58‎ ‎PMInnocent Musonda
I am trying to subscribe for DStv Now but the OTP is not coming.

‎03‎:‎59‎ ‎PMSmangele
Are you using website to register?

‎03‎:‎59‎ ‎PMInnocent Musonda
Yes

‎04‎:‎00‎ ‎PMSmangele
What error message are you getting?

‎04‎:‎00‎ ‎PMInnocent Musonda
No error, I can't receive the OTP on my phone.

‎04‎:‎01‎ ‎PMSmangele
You need to use the PC.

‎04‎:‎01‎ ‎PMInnocent Musonda
I am using a PC

‎04‎:‎06‎ ‎PMInnocent Musonda
Hello

‎04‎:‎07‎ ‎PMInnocent Musonda
I cannot receive the One Time Pin (OTP) to enable me complete subscription.

‎04‎:‎08‎ ‎PMSmangele
Please contact your local customer care to update your number.

‎04‎:‎08‎ ‎PMInnocent Musonda
My number is updated.

‎04‎:‎08‎ ‎PMInnocent Musonda
Can I give you my details so that you check?

‎04‎:‎09‎ ‎PMSmangele
Please provide me with your Connect email address and Smartcard number so I can have a look into your account.

‎04‎:‎10‎ ‎PMInnocent Musonda
Email: [protected]@gmail.com
Smart Card No.: [protected]
Mobile No.: [protected]

‎04‎:‎11‎ ‎PMSmangele
Please contact your local customer care to update your number.

‎04‎:‎12‎ ‎PMInnocent Musonda
My number is already updated.

‎04‎:‎12‎ ‎PMInnocent Musonda
A sec I show you something.

‎04‎:‎14‎ ‎PMInnocent Musonda

Error.PNG

(0.03 MB)

‎04‎:‎14‎ ‎PMInnocent Musonda
From the upload you can see that your system is able to identify my number which ends with 4695 but is failing to send the OTP.

‎04‎:‎15‎ ‎PMInnocent Musonda
That entails that you do have my number but your system is failing to send OTP for me to complete subscribing.

‎04‎:‎15‎ ‎PMSmangele
You've exceeded your OTP limit you need to try again within 24 hours.

‎04‎:‎16‎ ‎PMInnocent Musonda
You seriously don't know your job; do you?

‎04‎:‎16‎ ‎PMInnocent Musonda
I have been trying and your system has a limit on this.

‎04‎:‎17‎ ‎PMInnocent Musonda
My mobile line is correct but your system is not sending the OTP and I have exhausted the number of attempts to have your system send the OTP.

‎04‎:‎17‎ ‎PMSmangele
I asked if you getting and error you said system is not sending OTP.You said there is not message.

‎04‎:‎17‎ ‎PMSmangele
You need to try again within 24 hours.

‎04‎:‎18‎ ‎PMInnocent Musonda
It was not sending and since it has a limit I cannot continue because I have not received the OTP.

‎04‎:‎18‎ ‎PMInnocent Musonda
Last time I tried and am trying today, I was hoping to get help from your end because this system fails to send OTPs

‎04‎:‎19‎ ‎PMSmangele
That is why you need to try again within 24 hours if it does not send after 1 attempt you contact us.

‎04‎:‎19‎ ‎PMInnocent Musonda
How many times do you want me to try?

‎04‎:‎19‎ ‎PMInnocent Musonda
This is my second time trying.

‎04‎:‎19‎ ‎PMInnocent Musonda
Was hoping this thing will work.

‎04‎:‎20‎ ‎PMSmangele
If you receive that message that means you've tried more than 4 times.

‎04‎:‎19‎ ‎PMInnocent Musonda
My colleague advised me to contact you using the chat coz that's how he got helped but its like you are not helping.

‎04‎:‎20‎ ‎PMInnocent Musonda
Can you confirm your system for sending OTPs is working?

‎04‎:‎21‎ ‎PMSmangele
The system works fine you've exceeded your OTP limit try again within 24 hours.

‎04‎:‎22‎ ‎PMInnocent Musonda
I will have to call your office, you don't know your job.

‎04‎:‎23‎ ‎PMSmangele

Thank you for contacting DStv Live Chat. If that's all for today, have a great day further.

The operator has ended the chat. Thanks for contacting us.

I received a call from multichoice on 26/4/18 that there is a promotion and if I pay for my account in 3 days I will get 2 months free. my account was [protected]. my due date for payment was to be 14/5/18, I then paid on 27/4/18 and called back as I was directed. I was then assured that I will have 2 months of free pay. In may my DSTV box developed a problem and took it to one of the office in Mombasa and it was found that the power cable was loose. my box was still under warrant so it was changed and I was given another one with account [protected]. I explained that I was on an a promotional offer on the other account but they assured me that it will be resolved. On 14/6/18 my account was disconnected. I kept on calling customer care [protected] so many times for 2 consecutive days. Every time I would call i get a different person and I start the story all over again. my question is don't you guys have a follow up system to key in your customers communication for any other person coming on shift to follow up?
I decided to go back to the office in Nyali again where someone was following up on the credit but later he advised me to pay while he still follows up to find out what happened. I paid again on 18/6/18 and up to now I have not been given any answer on what happened to the so called 2 months offer that someone wasted my time to talk about and I inconveniently paid days before my monthly subscription was over. I have wasted so much in terms of money by calling customer lines going physically to the office and missing my programmes for a number of days. I still need to understand what the promo was all about and why no information tagged or handed over to the customer service attendants.

In May applied for 2 DSTV price locks, one was supposed to be a main view which was supposed to cost me R950 and the extra view which was supposed to be R49, a whole month went but and I received nothing, I then called DSTV and they simply gave me a tracking number and told Me to call the courier company and track my parcel.That annoyed me because they are the ones that are supposed to be dealing with the courier company directly since they have a real with them, but nonetheless I called the courier company and they told that the tracking number was for one DSTV and they don't know where the other one was. I asked them why it had not been delivered and they said that they could not locate the address and so they sent it back. I then proceeded to call DSTV again and I spoke to another of their consultants and they said it would be delivered. I finally received the DSTV decoder about a month later and not the other one, I then called them and asked what I should do they then said I must call an installer and ask them to come and install it. I gave them the serial number and they confirmed it was the main decoder .The installer came and installed it in and when I called them to activate it they then said it's a normal DSTV and it's the extra view and not the main view I spoke to a manager that was supposed to call me back and escalate the matter however he never called me back till this day and his name was Tebogo, I called again spoke to Lerato who I had to recite the whole story again to, she said that she would escalate the matter to the PRICE lock department, they then proceeded to debit my account for the decoder that I do not have until this day, it has been a month later so now in total it has taken 3 months and I called again spoke to Tumelo who promised to call me back and nothing, no results and when I call in to find out how much they will be debiting from my account the said it's R2713 I asked what for they now all of a sudden have pro rata fees that I was not told of but I decided that it's fine I will pay them which came up to about R800 plus the 950 plus the 50 for the decoder i am yet to recieve .Never in my entire life have I ever dealt with such incompetence in my life, when I ask for a recon on my account the amount that they are charging for does not even add up. I have requested my case to be escalated numerous times but no results and still my decoder is outstanding and they are billing me for things u don't know .im dissapointed with DSTV and I would atleast expect such a huge organisation to have some level of professionalism.i will not stop here until my case is solved u will go to the highest rankings if need be because they have proven to be nothing but a bunch of frauds that are stealing innocent people's money and making promises that they can not deliver

Many channels is being removed by DSTV without asking their customers input. I am pleading with them to return Glow Channel because I am missing a lot of my soaps but in vain. We are paying for packages but do not get what we pay for. We must accept changes made by service provider and our hands are tied. We have no say and must just pay.

Regards Esmarelda Fortuin
[protected] email - [protected]@gmail.com

Good morning, I have been struggling for the last week to get my dstv payment allocated, this after doing an eft payment like I do every month into the same subscribed dstv account that was given to capitec bank, now call centre agents are telling me its not their account but as per capitec it is, and if its not their account how did they then get the money I paid last month and the month before, now everyday my dstv get disconnected and I have to call to get it reconnected, now ive been told that accounts has a backlog on payments and its not just me but a lot of customer complaining, really I mean the customer number is on as a reference how hard can it be to allocate the payment, and I even send through proof of payment from the bank is that not enough prove that I paid and on time, so why cant dstv just make it that the dstv has been paid until they can allocate and clear their back log, dstv is really getting out of hand the service is very poor.

Dear sir/ma,

Good day!
I'm samuel amadi of #2a fredrick fasheun avenue ago palace way okota then, now #46, sijuwola street ago palace way okota with email [protected]@yahoo.com and cellphone no. 08037223062. Please I have been using my decoder with formal sc code 41320088762 since, 24th of november, 2010 till date, as the legal and rightful owner.

Besides, due to upgrade a new decoder were replaced with sc code 1044040312 from the same multichoice dealer. Chiele global investments limited. Amuwo odofin lagos.

On the 19th day of this month ie yesterday, I tried to pay for subscription, only to be informed that my decoder is under fraudulent. I'm writing this to have
An explanation on this and if you have an issue with your dealer, it shouldn't come to breach my right.

Finally, you find attached and genuine documents for your perusal while, i'm waiting urgently for your response.

Thanks for your understanding and consideration.

Samuel amadi

1 june 2018

Id no [protected]
Lydia nontokozo khumalo
[protected]

I set a debit order to go off every month, this month dstv was quick to debit my acc but I was not connected, I called to inquire and they confirmed payment has been received it should be up any min I guess their any min ment 20days later.

Am I gonna get my 20 days of being disconnected back or what is gonna happen to my 20 days lost when I paid the full amount?

I would like a free premuim or compact benefits for the next months 20days.

Why why why has dstv decided since last year not to show any cricket involving england

No ashes (since dstv started) only available in rsa
No australia / nz / england
No pakistan visit to england
Now no aussie tour of england

No channel 184
No channel 119

All these available in rsa but not in roa

Yet as a premium customer in kenya I pay more than rsa subscribers but get a considerably reduced service.
I am only sorry that there isnt a competitor here as I would dump dstv immediately

Their service is crap
Their repeat rate is unbelievable
In kenya their customer service is crap

I have been a customer of dstv since they started

I wish there was an alternative

I have been struggling this past month sending repeated emails and numerous telephonic communications(on my expense) every time going through all the ridiculous procedures then ultimately speaking to a consultant that also was unable to help despite sending proof of payment no less than 5 times in the past month-old sending it to the consultants and to proof of payments at multichoice without any feedback!
Every few days I get a message increasing the amount I allegedly owe them.
The consultants on some occasions have reactivated the services for a brief period until multichoice cuts it again!
I have spent a large amount of money calling Dstv/multichoice- waiting on a consultant and also the loss viewing time but yet they will not reimburse me nor correct the issue!
This indicates lack of customer care and purely money driven.
Despite the evidence to the contrary multichoice has said my debit order has not gone through- I have sent numerous bank statement indicating in fact that it has but yet no resolution to the issue.
This is fraudulent behaviour where money is given in exchange for goods/services but these services are not provided.
There is also a lack of customer care and satisfaction, as there as never a admission of guilt or apology!
There has been no further contact nor reimbursement from multichoice.
My only conclusion is that they are a fraudulent company.
If nothing is done about this then I will be forced to take my business elsewhere.

I have been calling dstv call centre about my gotv account. I am being overcharged and my normal channels are blocked. I was paying R99 per month but now am paying R260 and I cant veiw all my normal channels, they only activated the channels of their choice CNS and MnetGo and all free on air channels. Does dstv know that we work hard for the money we pay to them every month and the airtime we use to keep calling them? I have been calling and being promised that my problem will be solved in an hour. But till today its not solved

I have been a Multichoice client for more than 25 years but that has been tested to the hilt recently. I live in Richards Bay and have a home in Durban too, which is classed as my holiday home for purposes of a switch. I had an Explora 1 and an HD PVR in the holiday home and I only had a single new Explora 2 in my primary residence.
I travel to Durban regularly over weekends and phone DSTV to perform a switch which started to become more and more of a problem in actually switching from 1 pvr to an extra view setup.
I was then advised at some stage 3 months ago to install a 2nd pvr in my primary residence which would then make the switching easier.

I agreed to do this and then the call operator suggested that I go for the price-lock special which I did consent to.
Since this has happened, I have had endless problems and long phone calls trying to effect the switch and yesterday was the final straw when I was told that you cannot switch if you have a price-lock plan. I still have my other 3 decoders but they will not switch from 2 decoders to 2 decoders in my holiday home. That has to be prepaid and this is after I had asked if this is possible before I took the price-lock deal

I am frustrated and sick of Multichoice's business model. Please understand, this is not a complaint about operators but the continual switch problem and I am definitely switching to Netflix.

Multichoice in my opinion are not delivering on their promise and this is at least some kind of bad business but more like fraud.
I intend to take this further because as I sit here, I have still not had my 2nd decoder activated in my holiday home and I refuse to spend anymore airtime on their shoddy promotion as well as business model

Be informed that I had an account some years back on behalf of my grandmother.

Butlers broke into her house and TV and decoder was some if the stolen properties.

I informed multichoice to stop the account as she didn't want to have TV anymore.

Right now I want to open an account but I'm now asked to cancel the old account.

Can you please help as I need the account as in now.

Kind regard.

O.G. Baloyi
[protected]
Cell [protected]

Hi
I took out price lock contract over 2 years ago and it expired in 15th May 2018. A week before this expiry date one of your customer service called me asking if I am willing to extend of renew the contract, to which I vehemly and as-a-matter-of-fact said NO. I even requested her to send a copy of that communication to the management or board so that they hear why I not extending the contract.

I further more instructed her to down grade me to the lowest possible option there is, and she said it was worth R99/MONTH.
However I was stunned to receive and discover that this instruction was not carried as requested and I am being billed about R1000 a month even after the 15th May 2018

I called customer service again reiterating my request that I do not desire anymore service from DSTV,

This trend is still continuing as even to this date I am still being billed (R2814.68) despite my insistence of not wanting your services and you sending correspondence that my connection is has been suspended.

Why am I being forced to subscribe to something I don't want and compelled to pay for it?
I do not want any service from multichoice, please stop billing me and reverse all the charges you put against my account.

We have three exploratory 2 decoders in the house (extra view). Two additional decoders couldn't receive communication and we phoned the service provider. They disconnected the extra view and we phoned to complain and the next thing they advice that they can make the decoder an individual and then we would have to pay for three subscription. Why the hell did you introduce extra view then?

I bought a decoder at Pep in Bluff Durban and was given a number for JJ electronics as their preferred installer. I called him and made an appointment for today 13 June at 16:30pm, when I called him he told me the last from the office will contact me at 16:30 to tell me that they won't make it. I have already requested to leave early at work and I'm at home. Now I can't ask my employer for early knock off because they didn't communicate with me about their delays. I'm very angry about this matter poor communication. Please take him off your least he doesn't belong here, he just an opportunist; Multichoice doesn't deserve people like him. I don't want hear anything from him again

2 june 2018, skye installers install dstv explora2 and extra view. Staff seems friendly enough and says if I have a problem I must just call and someone will come. Nobody says they dont work weekends & on appointment/booking.

Was in hospital the following week. Returned
Home sunday 10/6 and dstv has error. Called dstv twice cant clear error. I must get technician.

Called skye tv monday washiela says they can only send someone wednesday. I said I need someone yesterday. She says sorry. So much for "I can call anytime and they will send someone". So I tell her I will call back. I try and find another installer in dstv useless website no1 is available. Washiela doesnt also say if u get another installer then we wont be-able to refund etc. Not once was that explained.in the meantime I must pay dstv and wait till when skye can send someone on wednesday. Really?

So I call and call most of the installers "listed" in my area who supposedly can help me. All I can say is useless. Dstv u need to get your installers up to scratch cos they are useless!

Never the less after much deliberation, colorado satellite services sends someone. And to add insult to injury washiela from skye calls to say they sending someone on wednesday. Did I not say I would call back? Listening skills and failure to accept that you not giving my request urgent attention. Epic fail skye tv. And again, failure to mention you wont be-able to assist me if I get another installer/ tech. Yet your service is useless to the point of stupid!

So colorado tells me the lnb that skye replaced is faulty. R930 f — king rand later. I call skye speak to washiela who at this point seems like shes fasting too hard and has no more brain cells left. Calls person supposedly in charge fahiema/ shahiema. What a [censored], brainless and repetitive. No logic cognitive responses keeps repeating we will not refund you. Like im some kind of [censored]. And the more im saying because u could not send someone out and no sense of urgency and it was not explained that I could not use another installer, shes like she will get ismail ratcliffe to call me whose the owner. And I can lay a complaint and email dstv and starts singing off the details like a [censored]. I told her I will smack her through the damn fone. Bluddy rude and illiterate [censored]. And yes I did shout and scream because what would you as a damn paying customer do if you frustrated with useless service providers

I am so livid!

I called dstv and layed a complaint. Spoke to dirrell naicker @ 16:41, today 12 june. Explained everything and he said he will send it onto the field agents. It would take 24hrs. Im not holding my breath, but I will be taking this further if I dont get some concrete feedback and a damn refund. My reference for the complaint - [protected]-i93

Frustrated to the point of wanting to cancel dstv

Ncollins-[protected]

DSTV over charged us while we are not even reconnected and their call center people are rude. how can i owe R833.65 cent on the R385 compact dstv. how can you be so evil. we are not active for 2 months now and still you are saying our dstv is active how can you activate dstv of someone who is owing you? it sucks am not going to be part of your scam anymore am sick of it fix your mess because i will not be paying R833.65 cent for the dstv that is not active. the only time a person want to reconnect their dstv has to pay R385 + R50 for re-connection fee which is R445.00 and whats up with the double pay.? am so pissed bye dstv cancell my subscription am so sick of this.

Multichoice screwed up my billing, badly, took their time trying to resolve the matter and finally emailed me with an incomprehensible e, ail, supposedly explaining the charges. I queried this on 2 May and followed up on 25 May and I have not even had the courtesy of a reply.
I'm really not surprised, having read all the complaints on the Complaints Board.