MultiChoice Africa / DSTV
Reviews and Complaints

Date of incident:27/07/2018
Client Number: [protected]
Full Description: I accidentally made payment to my DSTV account, and requested a refund that very same day. I was told to sent my send Proof of payment, Bank statement and ID which I did but till now I have not received that money. Im told my account number, the one I make payments with every month apparently does not match with my ID. All I want is my 4500 returned back to my account. Its been a month already and this has been dragging.

I nought a Explora from someone. Today I filled in a change of ownership form for my Explora. There is no communication between the change of ownership department and multichoice. A big company like Multichoice can be so useless. Every time I called Multichoice to switch on my Explora they gave me a different explanation for why its not changed yet. From my Id and then the serial nr thats not right. The xhange of ownership department confirmed that Explora shows its activated on my account but everytime I spoke to Multichoice they gave a different reason for it not being changed. I even offered the telesales lady that I'll send her the email where the change of ownership department confirmed that the Explora is activated. She still refused to help me. I really think for a big company like Multichoice they can do better with their service level. So I sit without watching Tv tonight Thanks Multichoice

Firstly, I don't think there is competent people to solve the problem. First I had to replace the eye and pay for the call out. Problem remained. Another call out, now it was the cable to the dish. Aparently cable eaten by rats. Never had a rat problem.
I personally think there is a time frame, where Dstv is shared. Why, today, we could watch after nearly 5 days and got switched off again. If it was a cable problem, why can we still connect now and again?

Good day, I am very unhappy with DSTV. For more than 2 years I have had numerous issues where my DSTV gets turned off although I am up to date with my payments. This has probably happened at least twice a month. When calling the DSTV help line, they are able to turn my DSTV back on but always require my proof of payment which I email to them, but yet a few days later it turns off again.

I've been given 3 different reasons from the help line for this happening, namely:

* there are two accounts under my name and the one has not been closed. I've tried multiple times to close it, I even went into a DSTV centre where they assured me that there would be no more issues. The call centre staff are never able to assist me and are always quick to only temporarily resolve the problem even though I ask them to please assist me in making sure it doesn't happen again.
*They have also said that I use the wrong reference number when making payments which is strange since I always use the same one which they gave me.
*They have also said that they have my ID number registered differently for the other account(the last digit is different) which I am unable to close.

I am unable to provide email correspondence due to only being able to phone their help line. They should have recordings of the multiple times I have phoned, as well as my daughter on my behalf due to me recently losing my hearing. It has become a huge frustration as I can no longer call them myself.

My DSTV details are below:

Smart Card no - [protected]
Customer no - [protected]

My personal details:

ID Number - [protected]
cell - [protected] (I can't answer the phone due to my loss of hearing, call my daughter if needed)
My daughter, Bronwyn - [protected]

I have attached my last payment which my daughter has already emailed to DSTV help centre, however, it has been turned off again. I have also attached an older email that my daughter also sent to them in 2016 with my proof of payment.

My desirable resolution would be for DSTV to finally sort out any issues that are affecting my subscription and account. I would like to be given the service that I am paying for and it would be fantastic if I could have 2-3 months free for all the airtime I've had to spend phoning the call centre and the hours wasted over the last few years.

I received an SMS on Saturday 18th August, telling me that my DSTV services has been turned off as I owe them R63.87 and I must pay them immediately to have my services re connected. I was not happy as I pay monthly by DD and I have done for the past 18 years! Never in that time have they not been paid on time all the time.
I telephoned them and the lady confirmed i did owe them R63.87 (i have not been able to conform this as I do not receive any form of invoice, just an SMS every month to say we are debiting your account on the 4th of the next month.
It appeared that THEY made the mistake but the R63.87 was owed, OK fine so please just take the money now as you have my permission or take the extra on the 4th September... NO, we cant do that you must pay now by EFT.. so I refuse to do this, it's not my fault, I was given zero notice that i owed you R63.87, no email, no SMS, no letter, no what's app.
So after 24 minutes arguing on the phone the lady went to her supervisor for the 2nd time and sense prevailed, they will debit the R63.87 on Monday and I had the services re connected.
Stupid, shocking waste of time. we have little to NO choice in ZA as to how we buy TV programs... what we have is VERY costly compared to the UK and the quality of the content is getting worse by the month...shame on you DSTV, if I had a choice I would move...a monopoly does NOT appreciate it's customers...
To the young lady who helped me, you told me time and time again that you understood my situation, but it was clear that you did not... training to say sorry and that you understand means nothing if you dont understand or offer a common sense solution to the problem. I have to push and push and waste my time with this to get a satisfactory outcome for the customer...the people who ultimately pay all DSTV employees wages!

I'm [censored]en pissed off with you guys. I made a payment of R5 240.00 on the 15th of August 2018 to you by mistake supposed to pay an amount of R524.00. My remaining refund was R4 716.00 suddenly my credit is R4 241.00...what the [censored] is going on? I'm still waiting for u to refund my money back by you still deducting money from my credit...now you decide to deduct R475.00 from my credit, what the hell am I supposed to do now? I haven't even paid my accounts and you busy deducting some [censored] from my credit. I want my money all of it ASAP. And after all I want to unsubscribe from Dtsv completely. Respond as soon as you receive this complaint. I'm livid now...like really now.

Customers name: Nathalie Sello
Customer number: [protected]

On 6th August I called your call centre to enquire on re connecting my DSTV service so as to re establish my subscription to DSTV. I was told the it would cost R954.09 to reconnect until the 30th August then the next installment would be due. I paid the said amount of R 954.09 at Pick and Pay. It was reconnected, but has been suspended frequently since then. When contacting the call centre they said that I owe an additional amount due to the service being extended beyound the subscribed amount I could not affort your subscriptions at the time. I was not able to continue beyond the term paid for. The services should have been terminated on the last day of subscription, like normal business practice.
If I was owing any additional amount, then the consultant should have advised me correctly. I would then have reassed my options.

I have paid what was to be reconnected, according to your consultant - R954.09, and have been continuously suspended over numerous days and then reconnected for a short period. I paid R954.09 on the 07/08/2018 at Pick and Pay. I have had interrupted service from you for 8 days and am still not able to view any of your DSTV channels. I spoke to your consultant on the number [protected] at 12:12 for 10`07 minutes on the 10/08/201. You owe me my money back and I will no longer subscribe to your services. Please advise when you will refund me my money. My banks account details are:
ABSA, Account No: [protected], Acc holder : H. R. Bell, ID [protected].

I am not happy with the fact that Multi choice is deducting 442.00 on my account for Compact which is 385. i requested to cancel insurance when i was downgrading to 100 6 months ago. i have recently upgraded in July then took 485 if not less and this month the took 442.00.

I would like multichoice to cancel insurance on my decoder and stick to 385.00

Ms Brenda Masemola
ID NO: [protected]

At the start of the SWC I called in to have my package upgraded so I could watch the soccer. Today I called in to revert back to my previous package to get a lot of technical jargon thrown in my face as to why this could not be done. I spoke to 2 people who's names I've got, the last being a supervisor. She was going to get an operations manager to call me as I refused to accept the argument as to why it can't be done today. DSTV can upgrade no problem and slap you with a pro-rata charge, etc. When you want to downgrade they can do the same but why would they want to lose money. This is an unfair practise that need to stop. I refuse to be bullied by DSTV and will take this further.

Bought an Explora Compact on the 17/07/18 at Kempton Square in Kempton Park 1619 which the staff member named Sibongile did not explain everything about the Product and the payment and she just chose the payment date for me at her own knowledge and the Manager that was on duty named by Jimmy was there also. My customer account no. Is [protected]. My account my account was closed on the 01/08/18 and i had to pay R502 which is understandable i made a qwirry about that payment to them because on my knowledge i was suppose to pay on the 17th. So i paid the money in full. Today 10/08/18 my account is closed again got a message for payment is R295.74 which i don't understand why. I contacted the store Manager Jimmy regarding the message, he told me the lady will phone me back, which i don't understand why because he's the manager he's suppose to handle my complaint. Later he made staff member to contact me telling me that they made a mistake about that which is not my problem. Throughout our conversation with him the Manager he didn't even apologize not even once then i asked him he told me he needs to speak to the staff member first before he could apologize. I even have proof of our conversation. This is not acceptable, These people are need dealt with.. And i still waiting for my feedback from them even now. I'm not happy at all..

Why is the womens singles not being aired only the men

is this sexism or what

i am on the premium package and i would expect to watch the womens singles as well . please air the womens singles for the WTA matches and the Grand Slams. Who makes this decision not to air the womens singles which i think is unfair we are tired of watching tall the mens singles

I called DSTV on the 26th July 2018 to advise that there was confusion at the bank with regards to reversals and requested that they double debit on the 27th July 2018. the consultant agreed.

On the 08th August I am told that I am still outstanding with 1 months payment.

I called and literally begged to please keep the service active and double debit me at the end of the month.

They blatantly and proudly advisesd that they could not assist.
I have been a member with them for OVER 10 YEARS and they could not assist me.

They could not make a simple concession for a LOYAL CLIENT!.
THEY TRUELY DONT CARE FROM A CLIENT PERSPECTIVE. ITS ALL ABOUT THE PAYMENT.

DSTV REALLY SUCKS AS A SUPPLIER AND HAS NO CONNECTION TO ITS CLIENTS. I GUESS IT IS BETTER TO MOVE TO STREAMING...

I bought an Explora plus installation for extra view at SatVision in Festival Mall on the 26th of July cash for R2050 to be installed on the 30th same month. When the guys came to install they couldn't and said that they need 2 wires to run to the main network station to my complex. I arranged with my caretaker and he showed me more than 3 apartments with Explora and they all had one cable running to the network station. The very next day I went back to shop to return everything that I bouhgt from Satvission DSTV. Simon convinced me to take back the stuff and that he will send a different installer, whom came but also failed. A third installer came and also failed but ran the wires to the main bedroom and left. On the 6th of August I called the shop and asked Simon to prepare the refund and that I will be returning the decorder the next day. Indeed today I rerurned the decorder back to the shop for the second time around. When Simon called his manager Phineas for refund approval, he blatently refused. His reasoning was that I must pay for the extra view and the call out fee which happens to be half of the amount I paid R1000. Now, I asked to speak to this manager but he refused and said that he cant speak on the phone he is driving. Its amazing how he managed to speak to Simon while driving yet he couldn't speak to me. I called him then from my phone and guess what, he was home relaxed and in the background were kids crying and people talking. I asked him to justify the payment for service I never received, he couldn't and said that he had guys come to install cables for extraview. Yes, the same extra view that is out of service I am supposedly paying for. Is the explora installed, a very BIG NO! So in essence, what services am paying for? That I was sent 3 different incompetent installers and they left an unfinished job that I should pay for their pathethic service. REALLY, multichoice this is apaulling. With Netflix I don't have to go though all of this frustration. All I want is my money before this is blown out of propotion.

Hi I've purchased I decoder and Samsung TV last year. this came with a free Decoder and one free installation point. The installer came out to install the Dish and Decoder.
He completed that ...He started calling me to ask to activate the Decoder which I didn't do at the time because the kids were still at school. This year I purchased a Explorer Decoder and also wanted to activate the HD Decoder for the second view.
When I called in with the Decoder details the call centre agent advised me that the decoder is in someone else name. They dont want to change the decoder to my name and the decoder is with me. Im the rightful owner. I asked the agents to cancel my account because they cant assist me. My visits must watch DSTV in my bedroom because Managers dont call back AS PER AGENTS. and the worst of all the end of the month I must pay for bad service

I got Kevin to give me a quote to install dstv decoders into my guesthouses rooms. He came and then send me a quote afterwards. He is registered to install dstv so I made a 70% deposit as he said as soon as he sees the payment he will come the next day. I waited over a week and now he is refusing to do the work for me as he claims he did not know it was that much work. He was the one who made the quote! My clients are not happy and I do not know what to do?

Good day
we pay a lot of money for the premium package to watch the sport that dstv advertise and the nerve not to inform the viewer, its not like it was a technical problem and that they knew about this along time, that they were not going to show the game. We deserve to be informed as we are paying for the services, its not for free. I never jumped on board when they were boycotting you guys as my view that i get the best sporting views. Now i am going to join and make sure that we get treated with the respect we deserve. on fb you guys give us a standard reply and ignore the rest of the question, like we dont matter, this is not acceptable behavior.
please can you have a look into this. false advertising and breach of contract.

DSTV.
We have not been able to watch DSTV for days due to an error message.
We have been told by the call centre it is a problem on their side and there is nothing we can do about it. They claim they are trying to resolve the issue.
WHen I email I am not assisted other than to hear they are sorry for the inconvenience caused.
I can not get answers or assistance.
I would like tounderstand when this problem may be resolved, or what the problem is, or what is being done!
Also, why should I pay for a service I am not receiving - they must provide a discount for the time we are off-line.
The error message received is E48-32. There is no signal due to poor installation or bad weather. Neither is applicable.
I hope someone can assist.

I'm very disappointed with what a mission it is to get a new application!
I'm a few days away from maternity leave and wanted to get DSTV set up before I go off.
The first phone call was great, she did the entire application, told me I was approved, told me what documents she needed and said once I had sent off the documents, which I was told was just my I.D and proof of banking details (Please, do find the recording and listen to it), then I would get another call regarding installation details.
I even received an sms on the 23 July at 14:34 to say congratulations! my application was approved and I would be kept up to date via sms, anyways no more sms's were received, but I did receive an email saying that they now needed proof of income (payslips/bank statements) and proof of physical address.
So I sent them MY payslips, as the debit order will be on MY account and from MY salary and proof of residence. Now today I get another email saying that they need my boyfriend's proof of income to show household income, which is understandable, as I had stated the household income, but I had also stated that I WILL BE FULLY LIABLE FOR THE ACCOUNT AND NOT MY PARTNER. The reason for me saying this is because he works on a farm, in the middle of nowhere, where getting any form of admin done will take way over a month, and if he does receive a payslip every month, it is more than likely shoved into his overall pockets with greasy hands, put through the wash and completely forgotten about! And don't get me started on his lack of online banking skills.
And like I said, I only have a few days left.
Such a complicated way to go about the most simple of procedures!
No one can agree on what documents you need, no one can get everything done at the same time. Two people who suggested I get DSTV Explora said oh no don't worry! they didn't ask for any documents. Both paid off the decoders.

Im unhappy with the service l have been receiving from Multichoice for the month of June and July I made payment inJune via eft like l usually did and they disconected my service and l phoned and submitted my proof of payment of which they reconnected again and now l paid for july and today l wake up to find services disconnected again and l phoned the call centre 4 times and im not getting any joy from the agents the only thing l am getting is attitud my cellphone number is [protected]

We have request pick up from Monday until today is wednesday, but no people come to pick up the parcel! This is very bad service.

What is the problem of the driver? or sf express system problem?

Besides, we have already request sales person come to open account for many times, but we never receive any call from sf express !

We just wonder whether Sf express enough worker to do the service? Is the system strong? Very disappointed !