MyHeritage
Reviews and Complaints

I order two kits for DNA and did not received them. I have tried with no success to reach customer service, but it is not the phone.
Please send kits asap or a refund if you can not. Courier does not have info about this number GM [protected] and order [protected]

I strongly urge you to contact me immediately. You were very attentive when trying to get me as a customer, now I demand the service I paid for.

Juan Sánchez Azcona 1531

I ordered a kit from this company on October 16th, it's now December 2nd and I still have yet to receive anything. I checked the tracking order that was provided and it was still in the same location it was almost two months ago. It's not clear if the issue is with the delivery company or myheritage but regardless, this has been a poor customer experience

13 november 2019
client number [protected]
I received payment for the service i didn't want.
I tried to ask for a full refund via Customer Support - but there is no service in polish langauage - so ia m not sure that I've done it right.
It's copy of the payment from my bank account:
BLS*MYHERITAGE_LTD Na kwotę -121.77 EUR
-521, 88 PLN

Odbiorca
BLS*MYHERITAGE_LTD
[protected]
Nadawca
ROR Radka i Iwony
(bank account number) (ALIOR Centrala)
Numer karty
5575 06** **** 4027

Bought kit. Received and tried to register. Said not valid. Lost my money. Do not buy from them. Try CRIgenetic. Sound research. I was very disappointed that they did not try to resolve the issue. I know certain celebrities have endorsed this product, but the reality is there are many complaints against My Heritage. I wish I had done more research before selecting this company. Do your research. Sometimes, the leaser known give you better results. Also be aware, if you are a woman, that your brother's DNA will give your paternal heritage, not yours. Yours only gives your maternal heritage.

I ordered two DNA kits to take advantage of a "sale." I received one and was billed at full price. Oh, well.
Before I received my kit, I got a call from someone telling me all the options I could see with the different levels of membership. I was too busy to listen then, told her so and cut her short. She never called back. I guess it was a "now or never" pitch.
Before I sent for my kit, I entered some data into my tree. My husband is in there twice, although I don't remember entering him twice. Can't figure out how to remove one of the entries. It now appears, I no longer have the option of purchasing the cheapest option - every time I try to add from a match to my tree I am told I have to purchase a membership - the most expensive. Why would I want to pay $200 a year for a system I can't correct or selectively add or change from the "matches?" Since I can only spend a few minutes at a time working on this project (and still don't have my sister or my husband on board) so far, it has been a frustrating experience.

On your advanced customisation options on Ancestors, Charts and Books, the Facts for individuals section has a few buttons that don't work. When you select a common fact and try to add it to the rest, the buttons 'add', 'remove', 'move up' and 'move down' don't work. Can you please advise me on how to get these functions operating.
Many thanks for your help on this.

Hi.
I needed to use this website for a school project and I got the free 14-day subscription, planning to cancel it as soon as I was done. I made sure I cancelled it when I was done. Today, I got an email saying $89 was taken out of my account for my subscription but I know I cancelled it! A warning that money was going to be taken out of my account would've been nice too, but they did not do so. I'm extremely upset because that is a lot of money, I am a student so obviously money is tight for me.

Hi, i cancelled my free trial subscription 2 days ago, 2 days before the subscription would be paid, so i didnt have to pay it as i didnt want premium, but today i get notified that £97 has been taken from my bank! thats nearly £100...im not happy as i cancelled it beforehand and actually did it twice to make sure it was cancelled but still money taken. I would like a refund of this money asap please.
thanks.

I'm trying to have a DNA kit posted to MyHeritage. As these are not cheap I paid for Tracking postage. USPS have informed me that they attempted to post the package at 3.30pm Oct 7th but were unable to, & sent me this message: "We attempted to deliver your item at 3:30 pm on October 7, 2019 in HOUSTON, TX 77008 and a notice was left because no secure delivery location was available. You may arrange redelivery by using the Schedule a Redelivery feature on this page or may pick up the item at the Post Office indicated on the notice beginning October 8, 2019. If this item is unclaimed by October 22, 2019 then it will be returned to sender." Please, MyHeritage, can you explain this and also confirm that someone will pick up the item from the Post Office on the given USPS slip of paper. I attempted to request a Redelivery but my form was rejected with this message: Your redelivery has not been scheduled. Sorry. Online redelivery is not available for this address. Retreive your item at your local Post Office".
I live in the UK.

I have just checked my online banking to make sure the money was there for my direct debits only to find that yous have taken this money from my account.UNAUTHORISED. Leaving me with a serious deficit on my account and no way to pay my direct debits. I am not working as I have really poor health. I assume you will realise that I have nothing and need this money transferred back to my account ASAP!
M J Todman

They sent me an email with a 50% offer for a health report. I added to my cart and left there for a while, they send me an email saying the offer was reserved for me and I did not see any expiration date on the email. 14 hours after I tried purchasing again and the offer was gone. I called the customer service and they did not have any intention in helping me out or even offering the discount again. I think this is a very bad practice if an offer is going to end in such a short time, it should be explicit to the user. I do not recommend and I prefer 23andme, they are much more helpfull.

Dear myheritage,

You have made a debit to my final credit card 8013, in the amount of $ 987, 99 without due authorization and communication.

I request the immediate extorn, since unauthorized, I unknown the full signature contracting and I was not announced in advance of the annual termination.

I request reimbursement of amounts improperly charged.

I have no interest in any business with you anymore.

Regards,
Leonardo teixeira
Account id: [protected]

Hi. I have purchased 3 DNA KITS through MyHeritage over the past year. My account ending *8696 was charged 189.00 today for ‘BLS myheritage' when I log in, it says that I have the option to upgrade, so therefore there are no services for me to being charged for. I'm beyond infuriated. This made my account go negative. I want my account cancelled and I want a refund. Please help.

I joined my heritage by phone and was searching for an adopted auntie. When I realised you could only provide a copy of a birth entry and I already had that information from 4 years ago, I cancelled mu subscription straight away. I have just notice you have taken£59.99out of my acoount which I can not afford as I am on benefits due to a disability. I would appreciate if you could renburse me and cancel my subscription
Regards Denise Lambelle

I started a 14 day free trial and I thought I had cancelled the subscription but I looked on my statement today and £94 is in my pending transactions.
I don't understand why I was charged without a prior email to tell me that the subscription was ending.
I'm worrying as I'm a lone parent and with that payment in my pending, I am unable to do a food shop for me and my daughter.

My account was charged $139, with no explanation as to what this amount was
charged for. When I called the number given, I was told this was not a working
number. When I went to their website, I saw that this company has something
to do with Generations Bank. Now that is weird, because I signed on for a free
trial with Generations Bank only to be charged for a subscription of $49. I was
able to call them and get that charge removed after I told them I wished to
cancel, and I never ordered the subscription at all. "Fool me once, shame on you,
fool me twice, shame on me." Please remove my name from anything connected
with ancestry search, and I will go to the library from now on. I want to cancel
any subscription that you may think I have purchased! Thank you!

I signed up for a 14 day free trial on Aug 10, 2019. I immediatley upon trying to use the site realized this was not what I was looking for. I cancelled the subscription the same date.

I just received a invoice for the full years service. The charge has been processed with my bank, even though I CANCELLED my subscrition. I tried to sign in to my account and was unsuccesful receiving the message of password was incorrect. I tried to reset the password and was not given a link as shown in the support center. All it did was take me back to the home page.

I tried to contact your 1800 number and as I do not have access to the account online to obtain a account number was not able to speak with anyone.

I have reported this to my bank as a fraudelent charge, as this is what it is. I would apppreciate someone from your company to contact me. I feel this is 100% a scam company and will be reporting it to my local BBB.

I uploaded my file from Ancestry to this. I have already used about 4-5 other websites and they all do confirm the same thing that I have already known through my family history and records... now this website is giving me whole CONTINENTS that are totally inaccurate as well as super high percentages for these inaccurate continents that I have nothing in connection with. I'm extremely disgusted by these results. I tried to contact customer service on Facebook asking for a refund and they read my messages but didn't reply. Seriously I feel super disgusted because I trusted this website and I just want my money back and all my information to be deleted from this scam website.

I cancelled my subscription on 8/14, four days prior to the expiration of the free trial period. Nevertheless I was charged $139USD on 8/19. Customer service form on their website times out without sending the message. None of the three toll free numbers on their website and in their emails are valid numbers. This company is a fraud. DO NOT DO BUSINESS WITH THEM!11

You have taken £120.00 from my account for a service I do not want, as I am on sick leave at the moment due to having cancer I cannot afford to lose money like this. I did not receive any emails notifying me of this supposed renewal and upon looking on the company website I cannot find an email address for customer services or complaints procedures. Please refund immediately as I regard this as theft. You are quoting reference no [protected]

Moira Humphrey
Email [protected]@hotmail.co.uk