Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Websites MyHeritage Unauthorized charge
MyHeritage

MyHeritage review: Unauthorized charge

P
Author of the review
1:59 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband was diagnosed with dementia, and I began paying his bills for the last year. On April 15th, a charge came across on his VISA from "My Heritage" for $189. I knew there was no possible way he charged this as he would have been unable to process such a service. I called CHASE bank to report a fraudulent charge and was told that it wasn't for the fact that his account had the same yearly charge from the same company for the last two years. My husband wasn't keeping track of his expenditures because of his mental condition. The bank said to call "My Heritage" and talk with them. I did call and could not get a live person, so I contacted customer service on their website. There was initial correspondence and then NOTHING! I have attached documents collaborating my complaint. We are senior citizens in our late 70's and have a very limited income. To have a company charge my husband's VISA is perplexing and frightening. Your website has previous complaints regarding this company as well.

Claimed loss: $189.00

Desired outcome: To be reimbursed ASAP!

Confidential Information Hidden: This section contains confidential information visible to verified MyHeritage representatives only. If you are affiliated with MyHeritage, please claim your business to access these details.

Resolved

Resolved immediately! Thank you

More
Send message
Copy link
Report
0 comments
Add a comment

More MyHeritage reviews & complaints

MyHeritage - This company charged me for something, but I have no idea for what 34
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
MyHeritage - scams 89
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
MyHeritage - my heritage dna test results wrong 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
MyHeritage - unauthorized charge to discover account 9
MyHeritage - dna results fraud 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
MyHeritage - Subscription basic plan
MyHeritage - Subscription charge 1
MyHeritage - sum of money taken from my bank account 4
MyHeritage - Unauthorised debit/ refund
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
MyHeritage - My Heritage
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all MyHeritage reviews and complaints

  1. MyHeritage Contacts

  2. MyHeritage phone numbers
    1800 817 330
    1800 817 330
    Click up if you have successfully reached MyHeritage by calling 1800 817 330 phone number 81 81 users reported that they have successfully reached MyHeritage by calling 1800 817 330 phone number Click down if you have unsuccessfully reached MyHeritage by calling 1800 817 330 phone number 73 73 users reported that they have UNsuccessfully reached MyHeritage by calling 1800 817 330 phone number
    38%
    Confidence score
    Ireland
    1800 731 768
    1800 731 768
    Click up if you have successfully reached MyHeritage by calling 1800 731 768 phone number 19 19 users reported that they have successfully reached MyHeritage by calling 1800 731 768 phone number Click down if you have unsuccessfully reached MyHeritage by calling 1800 731 768 phone number 25 25 users reported that they have UNsuccessfully reached MyHeritage by calling 1800 731 768 phone number
    Australia
    +1 (800) 987-9000
    +1 (800) 987-9000
    Click up if you have successfully reached MyHeritage by calling +1 (800) 987-9000 phone number 20 20 users reported that they have successfully reached MyHeritage by calling +1 (800) 987-9000 phone number Click down if you have unsuccessfully reached MyHeritage by calling +1 (800) 987-9000 phone number 16 16 users reported that they have UNsuccessfully reached MyHeritage by calling +1 (800) 987-9000 phone number
    11%
    Confidence score
    USA & Canada
    +44 800 098 8125
    +44 800 098 8125
    Click up if you have successfully reached MyHeritage by calling +44 800 098 8125 phone number 73 73 users reported that they have successfully reached MyHeritage by calling +44 800 098 8125 phone number Click down if you have unsuccessfully reached MyHeritage by calling +44 800 098 8125 phone number 113 113 users reported that they have UNsuccessfully reached MyHeritage by calling +44 800 098 8125 phone number
    United Kingdom
    +64 800 995 069
    +64 800 995 069
    Click up if you have successfully reached MyHeritage by calling +64 800 995 069 phone number 8 8 users reported that they have successfully reached MyHeritage by calling +64 800 995 069 phone number Click down if you have unsuccessfully reached MyHeritage by calling +64 800 995 069 phone number 14 14 users reported that they have UNsuccessfully reached MyHeritage by calling +64 800 995 069 phone number
    New Zealand
    +43 800 802 582
    +43 800 802 582
    Click up if you have successfully reached MyHeritage by calling +43 800 802 582 phone number 1 1 users reported that they have successfully reached MyHeritage by calling +43 800 802 582 phone number Click down if you have unsuccessfully reached MyHeritage by calling +43 800 802 582 phone number 4 4 users reported that they have UNsuccessfully reached MyHeritage by calling +43 800 802 582 phone number
    Austria
    +32 80 026 102
    +32 80 026 102
    Click up if you have successfully reached MyHeritage by calling +32 80 026 102 phone number 4 4 users reported that they have successfully reached MyHeritage by calling +32 80 026 102 phone number Click down if you have unsuccessfully reached MyHeritage by calling +32 80 026 102 phone number 8 8 users reported that they have UNsuccessfully reached MyHeritage by calling +32 80 026 102 phone number
    Belgium
    +45 80 820 132
    +45 80 820 132
    Click up if you have successfully reached MyHeritage by calling +45 80 820 132 phone number 2 2 users reported that they have successfully reached MyHeritage by calling +45 80 820 132 phone number Click down if you have unsuccessfully reached MyHeritage by calling +45 80 820 132 phone number 2 2 users reported that they have UNsuccessfully reached MyHeritage by calling +45 80 820 132 phone number
    Denmark
    +358 800 102 172
    +358 800 102 172
    Click up if you have successfully reached MyHeritage by calling +358 800 102 172 phone number 3 3 users reported that they have successfully reached MyHeritage by calling +358 800 102 172 phone number Click down if you have unsuccessfully reached MyHeritage by calling +358 800 102 172 phone number 0 0 users reported that they have UNsuccessfully reached MyHeritage by calling +358 800 102 172 phone number
    100%
    Confidence score
    Finland
    +33 805 080 098
    +33 805 080 098
    Click up if you have successfully reached MyHeritage by calling +33 805 080 098 phone number 7 7 users reported that they have successfully reached MyHeritage by calling +33 805 080 098 phone number Click down if you have unsuccessfully reached MyHeritage by calling +33 805 080 098 phone number 13 13 users reported that they have UNsuccessfully reached MyHeritage by calling +33 805 080 098 phone number
    France
    +49 800 589 3922
    +49 800 589 3922
    Click up if you have successfully reached MyHeritage by calling +49 800 589 3922 phone number 1 1 users reported that they have successfully reached MyHeritage by calling +49 800 589 3922 phone number Click down if you have unsuccessfully reached MyHeritage by calling +49 800 589 3922 phone number 8 8 users reported that they have UNsuccessfully reached MyHeritage by calling +49 800 589 3922 phone number
    Germany
    +31 800 240 0013
    +31 800 240 0013
    Click up if you have successfully reached MyHeritage by calling +31 800 240 0013 phone number 3 3 users reported that they have successfully reached MyHeritage by calling +31 800 240 0013 phone number Click down if you have unsuccessfully reached MyHeritage by calling +31 800 240 0013 phone number 6 6 users reported that they have UNsuccessfully reached MyHeritage by calling +31 800 240 0013 phone number
    Netherlands
    +47 80 024 741
    +47 80 024 741
    Click up if you have successfully reached MyHeritage by calling +47 80 024 741 phone number 5 5 users reported that they have successfully reached MyHeritage by calling +47 80 024 741 phone number Click down if you have unsuccessfully reached MyHeritage by calling +47 80 024 741 phone number 1 1 users reported that they have UNsuccessfully reached MyHeritage by calling +47 80 024 741 phone number
    67%
    Confidence score
    Norway
    +34 900 838 969
    +34 900 838 969
    Click up if you have successfully reached MyHeritage by calling +34 900 838 969 phone number 2 2 users reported that they have successfully reached MyHeritage by calling +34 900 838 969 phone number Click down if you have unsuccessfully reached MyHeritage by calling +34 900 838 969 phone number 0 0 users reported that they have UNsuccessfully reached MyHeritage by calling +34 900 838 969 phone number
    100%
    Confidence score
    Spain
    +46 20 889 289
    +46 20 889 289
    Click up if you have successfully reached MyHeritage by calling +46 20 889 289 phone number 6 6 users reported that they have successfully reached MyHeritage by calling +46 20 889 289 phone number Click down if you have unsuccessfully reached MyHeritage by calling +46 20 889 289 phone number 4 4 users reported that they have UNsuccessfully reached MyHeritage by calling +46 20 889 289 phone number
    20%
    Confidence score
    Sweden
    +972 180 122 2299
    +972 180 122 2299
    Click up if you have successfully reached MyHeritage by calling +972 180 122 2299 phone number 10 10 users reported that they have successfully reached MyHeritage by calling +972 180 122 2299 phone number Click down if you have unsuccessfully reached MyHeritage by calling +972 180 122 2299 phone number 2 2 users reported that they have UNsuccessfully reached MyHeritage by calling +972 180 122 2299 phone number
    67%
    Confidence score
    Israel
    +27 800 980 785
    +27 800 980 785
    Click up if you have successfully reached MyHeritage by calling +27 800 980 785 phone number 1 1 users reported that they have successfully reached MyHeritage by calling +27 800 980 785 phone number Click down if you have unsuccessfully reached MyHeritage by calling +27 800 980 785 phone number 0 0 users reported that they have UNsuccessfully reached MyHeritage by calling +27 800 980 785 phone number
    100%
    Confidence score
    South Africa
    +55 800 878 2500
    +55 800 878 2500
    Click up if you have successfully reached MyHeritage by calling +55 800 878 2500 phone number 2 2 users reported that they have successfully reached MyHeritage by calling +55 800 878 2500 phone number Click down if you have unsuccessfully reached MyHeritage by calling +55 800 878 2500 phone number 0 0 users reported that they have UNsuccessfully reached MyHeritage by calling +55 800 878 2500 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. MyHeritage emails
  4. MyHeritage address
    3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, Israel
  5. MyHeritage social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 03, 2024
MyHeritage Category
MyHeritage is ranked 41 among 45 companies in the Websites category
#39 Rently.com Rently.com #40 123Websites 123Websites #41 MyHeritage MyHeritage #42 Review Centre Review Centre #43 Change.org Change.org

Most discussed MyHeritage complaints

scams
8
(opinions to this review)
 I was looking for a way to print a specific genealogy report/document and stumbled upon MyHeritage.com
4
(opinions to this review)
 £114 taken from account despite problems with cancelling
2
(opinions to this review)
 Visiting website
1
(opinions to this review)
 Charges on my credit card
1
(opinions to this review)
MyHeritage Alternatives
Behance 5 reviews Facebook 1395 reviews ForeBlog 1 review Gratis Produkte Testen 1 review ModelRailwayLayoutsPlans.com 1 review