MyTAXPrepOffice
Reviews and Complaints

My first year with MyTAXPrepOffice was for the 2019 tax season. I was a bit apprehensive about using a new company, but I was pleasantly surprised by the direct support that they offered. I found myself using their support services quite frequently, as there were a lot of calculation issues that I encountered. Additionally, I noticed that the same item would not work the same way in other tax returns of similar nature. It was frustrating to finish a return, e-file it, and then print it again later only to find that the numbers had changed. I had to do too many overrides, which was time-consuming and frustrating. However, I gave them the benefit of the doubt being a newer company.

Fast forward to just finishing the 2021 filing season (I say just finished because I have a few stragglers). I am happy to report that most of the issues I had problems with in the past have been fixed. There are still some issues that pop up now and again, especially with States, that have to be worked through, but they are typically fixed within 24 hours. I still have to do a few overrides, but nothing compared to 3 years ago. There are still a few small recurring issues, but I have learned what they are and where they are. As a solo practitioner in the industry for 36 years, I prepare over 700 returns. Even the software I used before had a few issues. However, I feel that 2022 will be even better than 2021 as they continue to upgrade, improve, and enhance their product.

One thing that I wish they had was a better client organizer that could be sent to clients to help them organize their stuff. However, I have worked around that as well. Overall, I am in for the long haul and expect better things in the future. I am not even using the client portal yet, so I am excited to see what other features they will offer in the future.

I recently tried out MyTAXPrepOffice (mytaxprepoffice.com) for my tax preparation needs and I have to say, I was not impressed. As someone who is new to the tax preparation business, I would highly recommend staying away from this company. The $795 pricing may seem tempting, but trust me, it is not worth it.

Compared to other tax platforms out there, MyTAXPrepOffice falls short. Programs like TurboTax, TaxAct, and H&R Block are a million times better. They may seem simple, but they get the job done and are much more user-friendly.

If you plan on importing tax returns, I would advise against it. You will end up having to manually redo everything. And even if you do decide to try MyTAXPrepOffice, make sure to double-check all the numbers. I found that a lot of the calculations were wrong. Additionally, many of the required forms that are supposed to automatically activate do not activate or are missing.

One of the biggest issues I had with MyTAXPrepOffice was their lack of support. Whenever I filed a support request, it ended up going nowhere. And when I did manage to get someone on the phone, they were not helpful at all. In fact, they lied a lot and made promises they couldn't keep just to get me off the phone.

If you do end up calling them, make sure to record the conversation. They lie so much that it's the only way to protect yourself from their false promises and limitations. And always make sure to repeat their comments, especially if you know it's a violation of any rules.

In conclusion, I would highly recommend staying away from MyTAXPrepOffice. Their cheap price may seem tempting, but it will end up costing you more in the end. And always make sure to record all your communications with them to protect yourself from their lies and limitations.

As a tax preparer, I was approached by a MyTaxPrepOffice salesman who oversold the product as being comparable to the well-known software, Drake. Unfortunately, after using the software throughout the tax season, it became clear that the salesman's description was misleading and full of false promises.

The errors in the software were numerous and frustrating. It seemed to struggle with basic calculations such as EIC, and the software often failed to properly pro-forma information to worksheets. Regrettably, every single return that I completed using MyTaxprepOffice encountered an error that needed to be fixed. I even lost a $750 return due to the software failing to fix an error in the 1065 application for almost three weeks.

Despite the salesman's claims, the MyTaxPrepOffice software is nowhere near the level of the Drake software, which I will be switching back to. From what I gathered over the course of the tax season, the MyTaxPrepOffice software was even developed by someone who lacked familiarity with the tax laws and codes.

To add insult to injury, I needed to amend several returns due to errors on MyTaxPrepOffice and the returns were not even e-filed, yet they were provided with a submission ID. This caused additional time and money to be wasted.

Worse yet, my client was fined a late fee for not filing their NY LLC return, even though MyTaxPrepOffice provided a submission ID and accepted the submission. According to NYS, the submission ID was only attached to the personal NY return, not the LLC.

In conclusion, MyTaxPrepOffice was a complete nightmare that ended up costing me both time and money. The overall quality of the product was far from what I had been promised during the initial sales pitch, and I now consider it to be nothing more than a waste of my hard-earned money.

After a disappointing experience with Mytaxprepoffice, I feel compelled to share my thoughts on the subject. While there are individuals who recommend this software, I cannot help but wonder if they are employees of the company. After my own experience, I believe this software should be avoided at all costs.

Firstly, the sales representatives of this software are not to be trusted. They will tell you that there is a 30-day return policy, but when you actually purchase the software and request a refund, you will find out that it is only a 14-day return policy. This is just the start of the issues I have had with this software.

I have found that the software has a number of issues which can cause major problems. For example, the program will often freeze up, calculate returns incorrectly, or give error messages which are unhelpful. When you seek support, they are never able to fix the problem on the spot and instead tell you that someone from their development team will contact you the next day. This has caused me to lose five clients this year alone and I am sure that I am not the only one who has experienced this issue.

Another problem I have faced is that the Pre Acknowledgement Loans feature does not work properly. The software often struggles to connect with the bank and as a result, I was unable to perform loans for ten clients. This affected my business negatively and caused me to lose profit.

To make matters worse, Mytaxprepoffice has been lying to us about the client portal. They have promised that it would be up and running, but three weeks later it still does not work. Given these issues so early in the season, I regret that I purchased this software in the first place.

I would not recommend this software to anyone. It has caused me to lose clients, lose profits, and has even damaged my reputation. As the face of my office, I cannot afford to take risks with software like Mytaxprepoffice.

If you're looking for a tax preparation software, I would advise you to stay clear of MyTAXPrepOffice. Although it may seem affordable, the results you get are cheap as well. You may end up losing your clients, and while you may save a few dollars in the process, it's not worth it. I would recommend spending a little more money to get better software that will help you gain more clients and grow your business.

Based on my experience, I believe that the reviews that gave this software 5 stars were most likely paid by MyTAXPrepOffice. I wouldn't even give this software one star; it's not even worth that much. It's just junk. I would love to meet the people responsible for developing this software, as they must have been on drugs at the time. The only thing this software does is suck. And not even in a dignified manner.

As a tax professional, I have never encountered software as terrible as MyTAXPrepOffice. It doesn't just give me nightmares; I have to deal with its inadequacies during the day as well. My doctor loves MyTAXPrepOffice since its inadequacies have led to an increase in bills.

To reiterate, do not buy MyTAXPrepOffice. Unless you want to go insane, run as far away from this software as possible. I wish I had more negative words to describe it, but words fail me. The team behind this software should be ashamed of themselves. They clearly don't know what they are doing.

If you're wondering about other more established companies like TAXACT, H&R, Drake, and others, I would say go for them. I'm begging you to call me and sell me your software before I lose any more business. I'm actually crying as I write this. Please, call me.

Let me start off by saying that MyTAXPrepOffice (mytaxprepoffice.com) initially caught my attention because I was looking for software that could help me manage my clients' information better than my previous software, Drake. With their promises of better organization and an affordable locked-in price for life, I was pretty sold. And to make things even more convenient, they have an easy-to-use signature app that I allow my clients to use on my iPad.

However, despite the positives, there are definitely some issues with the software that I've encountered during my time using it. For one, there are constant errors that pop up, which is frustrating and time-consuming. It seems like nothing is inherently intuitive, and things don't flow together seamlessly, which ends up taking up a lot of my time. And speaking of time, I was told that MyTAXPrepOffice has a client portal where clients can upload their documents - a feature that would really come in handy during tax season. However, as it turned out, this feature wasn't actually available until the 2018 tax year. And even now, a week into tax season, it's still not available with no ETA in sight. Needless to say, this was a major letdown.

I've also had issues with e-filing. Support assured me that they had fixed an issue with two returns that I was trying to submit, but a few weeks later I discovered that only one of the returns was actually sent. And don't even get me started on the migration feature - I had to do it several times before everything was transferred over, and even then, I'm not sure if everything made it over.

All of these issues have left a sour taste in my mouth, and I wouldn't recommend MyTAXPrepOffice unless you have a small practice. In my experience, the headaches just aren't worth it. While it does have some positives, the drawbacks outweigh them, especially since MyTAXPrepOffice isn't delivering on certain features that they promised were included. So, unfortunately, I'll be switching to a different software for tax season.

I have been using MyTAXPrepOffice for my part-time tax practice for two years now, and I have been mostly happy with it. During my first year, I used it alongside another popular tax software system to be safe. I was able to learn the ropes and process a respectable number of 1040's. The online chat support is really helpful, and though there were a couple of instances where I had to wait, I was mostly satisfied with their response times.

However, I found some issues with the multi-state tax returns, which I had to work around by overriding data fields in the state tax returns. For instance, the credit for taxes paid in another state did not carry-over into the resident tax return. I would love it if MyTAXPrepOffice could resolve these problems and improve the overall system. Another issue I experienced while migrating from my old tax software was losing some data fields in the transfer process. It would be great if they could improve that feature as well.

Despite these minor concerns, I still plan to use MyTAXPrepOffice for my tax preparation this year. I am confident that the system has many features that I am not yet utilizing to their full potential. Like any tax software, double-checking the input is essential for accuracy.

I am impressed with the competitive pricing, considering what you get. While I have not yet tested the software for more complex tax returns, I believe that it is reliable for straightforward tax returns. I am optimistic that MyTAXPrepOffice will continue to improve, and I look forward to using it cautiously for the upcoming tax season.

As someone who runs a small business, I recently decided to give MyTAXPrepOffice a try for the 2018 filing year. I was hoping to save some money by using this software, but I soon discovered that the old saying "you get what you pay for" is unfortunately true in this case. Over 300 returns prepared using the software had issues, which caused me to spend countless hours trying to rectify them. There were times when I was tempted to give up and shed a few tears in frustration.

One of the biggest problems I encountered was that changes I had made to a return would magically disappear when I re-opened it later. In addition, the software's review feature would occasionally flag errors that were nowhere to be found on the form. When I contacted customer service to seek assistance, I was told that my request had to be passed along to a "tax analyst." In one instance, I waited 12 days for a response! As those in our profession know, the last day for filing returns (April 15th) can be incredibly stressful. Unfortunately, I found the software often performed slowly and frequently logged me out. This made it even more challenging to get everything done on time!

Even worse, I had clients whose extensions had to be filed from April 12th to the 15th. It took several days to get confirmation that these had been accepted, which is simply unacceptable.

While I was given a free copy of the 2019 software due to my purchase of the 2018 version, I will not be using it. I would much rather spend a bit more money on software that I can count on for reliability and accuracy. My clients deserve nothing less, and neither do I. My advice to anyone considering MyTAXPrepOffice is to steer clear if you want to maintain your sanity and deliver quality service to your clients.

I have been using MyTaxPrepOffice for two years now and I must say, it has been an overall positive experience. While my first year had some challenging moments, I have come to realize that this program is not much different from other tax preparation software out there, and in fact, it seems to be making significant improvements at an impressive rate.

At first, there were some complaints about the Client Portal being non-existent. However, they have assured us that it is now available, although I have previously dealt with this issue with other tax companies. To resolve this, I purchased an outside portal which has eliminated that problem and helped my non-tax clients.

One of the features I absolutely adore is the signature feature that was available last year. Sadly, it was not available for remote clients like myself. However, MyTaxPrepOffice has granted my wish and added that feature this year. Admittedly, I had to invest some time and effort to navigate the new feature, but it was worth it. That they listened to their clients is impressive.

Some individuals have argued that their Interview Mode does not always flow correctly and sometimes forms don't automatically go to the right place. I am yet to encounter this issue with MyTaxPrepOffice. As someone who has been in the business of preparing taxes for a long time, I never wholly trust any program. So, I tend to go directly to the forms and check for any errors to ensure accuracy. If you are entirely dependent on a program to do all the work, then perhaps you should look for other avenues.

Lastly, MyTaxPrepOffice is one of the least expensive programs on the market, and it is locked in for life, which is a considerable advantage. Every program requires patience while you master its features and how it works. Their customer service is satisfactory, and they have a feature in the program where you can directly send your tax returns to them with questions.

Overall, the problems with MyTaxPrepOffice are no greater than the issues encountered with other tax preparation programs that I have used for over 15 years. I am excited to see what new features they come up with in the future.

I had a terrible experience with MyTAXPrepOffice's software. It was extremely difficult to navigate and had several incorrect calculations even after I contacted customer support multiple times. To make matters worse, their refund policy only allows for returns within 14 days of purchase, which is not nearly enough time to fully test out the product.

I had purchased three years of the software and decided to stop using it after noticing the calculation errors in my first tax return. When I reached out for a refund, I was disappointed to hear that despite the software's flaws, I could not receive my money back due to the 14-day policy.

In their response to my refund request, the MyTAXPrepOffice team offered to put a hold on my software license, allowing me the option to use it for the next tax season instead. While I was grateful for the gesture, I couldn't help feeling frustrated with the software's shortcomings and the company's inflexible refund policy.

Despite my negative experience, the MyTAXPrepOffice team did offer several training options to help me better understand the software which I appreciated. In the end, I chose to switch to a different program that better suited my needs.

Overall, I would not recommend MyTAXPrepOffice to anyone looking for an easy-to-use, reliable tax preparation software. The difficulty of navigation and errors in calculation make it not worth the investment.

Having been in the income tax preparation industry since 2003, I've had the opportunity to use various professional tax preparation products. Although most of them were adequate, I would say that they were rather outdated. However, when I came across MyTAXPrepOffice, I was amazed at their versatility and ease of use. What's more is that there is no desktop installation or setup required, and it can be accessed from any computer platform, whether it be Windows or Mac.

The only issue I have with this product is its rapid development, which can sometimes lead to bugs. However, this is not much of a problem. Most developmental issues are addressed and resolved quickly outside of the main tax season. This is the nature of advanced software development. If you want to stay ahead of the curve, there may be a few hiccups along the way. But honestly, the benefits of this software outshine its small developmental issues.

In my professional experience, there is no software out there that comes close to what MyTAXPrepOffice has to offer. Most professional tax filing cloud solutions barely do the job, and even the bigger brands lack basic features. But with MTPO, there are so many options that I've never seen before in a tax preparation software. Also, the process of remote preparation, signing, and distribution of the taxpayer documents is second to none. Even the pricing is reasonable at under $1,000 per year, including Corporate and Partnership modules, ALL of the states, electronic signature, distance processing, document portal, multi-user management, and more.

In my opinion, MyTAXPrepOffice deserves at least a 4.5-star rating. The only half a point that I would deduct would be for its fast development cycles that sometimes result in cosmetic bugs. Otherwise, it is the best tax preparation software out there. It's not just one of the best or the second-best, but rather THE BEST. I've used this software since 2014 and I continue to be impressed with its cutting-edge features and ease of use. So if you're looking for professional tax software that is easy to set up and run while being robust and functional, look no further because MyTAXPrepOffice is the one for you. I strongly recommend it.

Greetings fellow readers,

I recently had an experience with MyTAXPrepOffice and wanted to share my thoughts with you all. I must admit, this web-based product is not something I would recommend to any reputable accounting firm. Our company was transitioning from another provider and we stumbled upon several issues that made the transition quite difficult to justify.

To begin with, the process of migrating clients and returns from the previous tax year, which comprised about 250 returns, took an astounding two weeks! What made matters worse is that many of the returns imported contained incorrect errors such as missing social security numbers and emails, which were not possible as we couldn't process a return without a social number, and we collect email addresses from every client. Additionally, none of the business clients were imported, neither were carry-overs. Moreover, the inability to create a new customer without adding a form 1040 was quite limiting.

After having a lengthy conversation with a manager who I reported all the issues encountered to, I realized there were more issues than the ones mentioned above. There were simply too many adjustments that had to be made even before starting the preparation. Furthermore, since there were no carry-over imports, we would have to check every return from last year to determine if the client was carrying over anything and ensure that our employees were aware of that possibility. All these adjustments required a lot of time and resources before we could even begin the preparation. Considering all these issues, we would not recommend this product to any reputable accounting firm.

Another issue that we encountered with MyTAXPrepOffice was their 14-day refund policy. Since the client import took two weeks, we found ourselves outside the 14-day policy to get a refund. We had discussed the issues with a manager who agreed that they would hold our license for 2021 and 2022 without refund only IF they were able to make the changes we had discussed. Unfortunately, in their last email, they implied that we were lying. They even suggested that we wanted a refund when they couldn't make any changes to the software, which was not the agreement we had. We were left feeling disappointed as they didn't want to make things right.

We will not be doing business with this company now or in the future, primarily because of the software limitations and, more importantly, their inability to stand behind their promises. They seem to be more focused on their $795 price tag than losing current or prospective clients. It's a shame that they don't care about their clients, and it's not about doing the right thing.

To conclude, I would advise against trying out MyTAXPrepOffice, as our experience with them was not at all positive. Even after the conversation I had with their manager and the last couple of emails exchanged, I wouldn't use their software even if it was given for free for life. So save yourself the disappointment, and steer clear of this software.

As a tax preparer, I was approached by a MyTaxPrepOffice salesman who oversold the product as being comparable to the well-known software, Drake. Unfortunately, after using the software throughout the tax season, it became clear that the salesman's description was misleading and full of false promises.

The errors in the software were numerous and frustrating. It seemed to struggle with basic calculations such as EIC, and the software often failed to properly pro-forma information to worksheets. Regrettably, every single return that I completed using MyTaxprepOffice encountered an error that needed to be fixed. I even lost a $750 return due to the software failing to fix an error in the 1065 application for almost three weeks.

Despite the salesman's claims, the MyTaxPrepOffice software is nowhere near the level of the Drake software, which I will be switching back to. From what I gathered over the course of the tax season, the MyTaxPrepOffice software was even developed by someone who lacked familiarity with the tax laws and codes.

To add insult to injury, I needed to amend several returns due to errors on MyTaxPrepOffice and the returns were not even e-filed, yet they were provided with a submission ID. This caused additional time and money to be wasted.

Worse yet, my client was fined a late fee for not filing their NY LLC return, even though MyTaxPrepOffice provided a submission ID and accepted the submission. According to NYS, the submission ID was only attached to the personal NY return, not the LLC.

In conclusion, MyTaxPrepOffice was a complete nightmare that ended up costing me both time and money. The overall quality of the product was far from what I had been promised during the initial sales pitch, and I now consider it to be nothing more than a waste of my hard-earned money.

As an individual who has utilized the MyTAXPrepOffice software, I must say that my personal experience has left me feeling frustrated and disappointed. While the price point may seem attractive, it is clear that the old adage - you get what you pay for - holds true in this case. The software is plagued with issues that make it virtually unusable. In less than a month of using the software, I had already encountered various problems. From constant crashing and failure to save data, to clients complaining about issues with the portal for uploading tax documents, it's evident that the software has significant shortcomings.

As if the product itself wasn't bad enough, the customer service and support I received was just as disappointing. Attempting to obtain a refund was a complete nightmare. It took multiple attempts and an unreasonable amount of time just to receive a response. When I finally did manage to get in touch with someone, I was notified that my request for a refund had been denied, despite the clear issues with their product's functionality. Their refusal to provide a reasonable solution was frustrating, but what really struck me was the treatment received from customer service representatives during the process. They were dismissive and unprofessional, even going so far as to accuse me of lying and attempting to retain my funds. It was all so disheartening, particularly given the circumstances.

In conclusion, I would never recommend MyTAXPrepOffice under any circumstances. While the cheap price point may look appealing, the product and support simply aren't worth the hassle. There are numerous other options available that are both customer-friendly and effective, so save yourself the trouble and look elsewhere.

As a seasoned user of MyTAXPrepOffice (mytaxprepoffice.com), I would like to share my experience with the software. First off, I commend the creators for undertaking such a monumental task in creating a comprehensive tax preparation software. However, after using it for the third or maybe fourth year, I have encountered a major issue. One of my clients, who happens to have a significant net worth, incurred a penalty of $3,000 due to a miscalculation caused by the software's failure to integrate certain forms properly. This is in sharp contrast to other software like ProSeries which I have used before, that has no issues with integration.

Perhaps even more distressing is the software's weak state modules. Being based in Illinois, I am no stranger to the challenge of interpreting confusing tax error codes. Unfortunately, MyTAXPrepOffice's error codes are indecipherable and almost cryptic, only making the situation worse. I have had numerous returns that initially passed the EFILE check but bounced later on, even when compared to ProSeries which is a software I generally recommend despite the higher cost.

One of my biggest complaints is that even when an error occurs, the system does not let users cut and paste the error codes for easy reference or verification. Until these issues are addressed, the software would only be suitable for basic 1040s or users with extensive experience in tax preparation. It's unfortunate to say, but as a verified customer, I am dissatisfied and somewhat disheartened by this experience.

MyTAXPrepOffice is a tax preparation software that many people turn to during tax season for a reliable and easy-to-use program. However, one customer had a negative experience that they wanted to share. They purchased the software in November and were not completely sold on it, but the promise of being able to work remotely made them ultimately decide to go for it. Unfortunately, once the tax season started, the program crashed immediately and continued to malfunction for several days. Although technical support stated that the issue had been fixed, the program continued to be slow and unstable, which was unacceptable for the customer, who needed to complete returns on a daily basis without falling behind. They requested a refund, but the policy is so strict that after 14 days, no refund is possible. This leaves customers like this one in a difficult position, with software that doesn't perform and no recourse for getting their money back. The customer is frustrated and disappointed that their negative experience has ruined their entire tax season, and they ultimately had to purchase another program to move forward. They have no qualms about urging others to stay away from MyTAXPrepOffice and hope that sitejabber will consider including a zero-star option for reviews like theirs.

At first, I had some concerns about the MyTAXPrepOffice program. I reached out to the company with an intent to cancel my service after a sales manager was quite rude to me. Despite my concerns, I decided to give the program a shot based on the promise that e-filing would be easier. Unfortunately, it is now March 15, 2019, and the tax forms necessary to file for an S-Corp in Indiana still aren't ready - this includes page one of the Indiana IT-20S. While the company has indicated that these issues will be resolved in time for the return to be filed, it is frustrating to have to go to clients and explain that we'll need to file their federal returns today and their state returns later.

In addition to this major issue, we've also encountered a number of other problems with the software. For example, there are items that require manual overrides because they are incorrectly inserted from somewhere else. Additionally, there are times when forms that should be generated based on certain entries don't get triggered, and required entries on forms aren't always required by the program.

Overall, I had high hopes for the MyTAXPrepOffice program, but unfortunately, the reality has been disappointing. Instead of making our work easier, this program's shortcomings have actually led us to purchase another package so that we can complete our returns. This has not only cost us extra money but also significant time. If you're considering using MyTAXPrepOffice, it's important to know that it may not live up to even the most modest of expectations.

The MyTAXPrepOffice software (mytaxprepoffice.com) has faced some criticism from one user who experienced numerous issues when using the system. In their opinion, the software is not only inefficient but also grossly overpriced. The user complained about the erroneous calculations in some of the returns which were off by up to $100s, causing them great difficulty in explaining to their clients why there were discrepancies in their returns.

To compound the frustration, the supposed "manager" whom they contacted was not helpful and only added to the user's dissatisfaction with the company. The refund policy is also questionable as the user was required to write a letter, which took time, and was still met with difficulty in getting a return on their investment. This was a sharp contrast to the advertised policy when they were initially sold on the software. The user was stranded with no other option but to buy another software package to get their business back on track.

The MyTAXPrepOffice may advertise the cheapest prices in the industry, but clearly, this user feels that the software is not worth the expense. The software lacks the necessary features to ensure seamless tax preparation in all 50 states as advertised. They also pointed out that many states only allow traditional paper filings, which undermines the purpose of investing in software to streamline the tax preparation process.

Overall, the user had much regret about purchasing the Unlimited Package, which they feel was a complete waste of their hard-earned money. They advise anyone intending to start or maintain a profitable tax business to steer clear of MyTAXPrepOffice as the software is not only inefficient but also costly.

As a seasoned tax accountant with over 40 years of experience, I have used a variety of tax preparation software throughout the years. For the past three tax seasons, I have been using MyTAXPrepOffice and have had a relatively positive experience overall. While I have avoided some of the issues other reviewers have encountered, 2017 was a particularly frustrating year. That being said, the customer service team at MyTAXPrepOffice was able to assist me through it.

One of my main complaints with this software pertains to the State portion. As a tax accountant in Virginia, I have noticed that the software tends to miscalculate the allocation between spouses. Last year, I had several returns that calculated a state refund, only to later receive a letter from the State stating that the return had been corrected. This was an incredibly embarrassing situation for me, and I was disappointed with the way the software calculated these returns. I truly hope that the 2019 software has addressed this issue.

In terms of pricing, I used to use Drake software exclusively and still believe it to be the best on the market. However, now that I'm semi-retired and don't prepare as many returns, I find that Drake would be too expensive for me to continue using. MyTAXPrepOffice is a more affordable option for my current business needs.

One area of concern for me is the lack of knowledgeable customer support staff. It seems as if their chat feature could benefit from more people who understand taxes to answer inquiries. Sometimes it takes me a while to get an answer to my questions, which can be frustrating and slow down my preparation time.

Overall, I cautiously recommend MyTAXPrepOffice to other tax accountants who prepare less than 100 returns. If this year's returns continue to present the same problems, I may consider returning to Drake for their pay-per-return for small businesses and pass the cost along to my clients.

When it comes to MyTAXPrepOffice, I have to say that although the concept is great, unfortunately the execution doesn't quite match up. I had a relatively painless conversion, but I estimate that I lost around 20% of my clients during the time that I have been using MyTAXPrepOffice. This is mainly due to a number of problems that have arisen over the years. Firstly, customer service has been a big issue. In 2017 and 2018, it was timely, but in 2019 it has been ridiculous in terms of response time. The online option often requires waiting for 20+ minutes and the phone service is similarly terrible.

On top of that, there have been issues with certain aspects of tax returns not being able to be processed by the software. For example, in 2018 the import of stock transactions didn't work and I had to wait weeks for help with the return of a client that ended up being lost for 2019. No one was able to resolve the issue in the MyTAXPrepOffice office. I faced a similar problem in 2019 with my first return when I tried to take a Section 179 election for one asset. To this date, the issue has not been resolved with continued calls and promises of research and sales follow up from customer service representatives.

To make matters worse, no one in customer service will follow up with clients even when they promise to call back. This has left me feeling very frustrated as a long-time user of the software. Leaving my old vendor in 2016, I have found that MyTAXPrepOffice has been a disaster for me overall. Finally, to add insult to injury, the 2019 state software wasn't ready until two months in.

Overall, unless MyTAXPrepOffice makes some major changes to its programming and quality, customer service, staffing, and pricing, I cannot see it being an effective or viable operation. The revenue collected does not seem to be going towards improving the software, but rather it seems to be stagnating or getting worse. #prayforme

My experience with MyTAXPrepOffice has been frustrating to say the least. Despite having a top-of-the-line internet connection and disabling any virus and firewall protections, I still had to endure excruciatingly long wait times for the servers to download. The program is full of great features, but unfortunately they are useless when the software takes four times as long to complete a simple return. As the complexity of the return increases, so does the time it takes for new form downloads, resulting in a sluggish performance.

Although I can only recommend this software to experienced tax preparers with a thorough understanding of tax forms and who are only dealing with simple, uncomplicated returns, even they should not expect to complete a return in a timely manner with this software. The prospect of completing a return with a client sitting in front of you while having to endure wait times and page unresponsiveness multiple times is an unbearable thought.

I would strongly advise ensuring that the software performs as expected and not rely on it to be 100% accurate. However, it is a nice relief that the program allows you to override it in most instances should any issues arise.

I switched to this software as I am in my twilight years of providing tax preparation services to my clients, and could not justify the high cost of a full blown tax package as the number of tax returns I prepare has naturally decreased over the years. Regrettably, the cost savings were not worth the frustrating issues associated with this software.

As someone who has used MyTAXPrepOffice in the past, I must say that I have mixed feelings about the software. On the one hand, I love the concept behind the program - the dashboard is incredibly user-friendly and the chat function is extremely helpful. Additionally, the ability to EFILE my returns is a major plus.

However, there is a major downside to the program as well. Specifically, the Corporate State forms do not always foot properly. This has caused me a lot of headaches, as I've had to use other programs to ensure that my returns are accurate. This is particularly frustrating considering that I paid for this software in the first place - I expected it to be able to handle all of my state filing needs.

To make matters worse, when I requested a refund due to these issues, I was completely ignored. This left me feeling frustrated and ripped off.

All that being said, MyTAXPrepOffice does work well for personal taxes at the Federal and State level - just be sure to double check the figures before submitting your returns. Additionally, if you are in a state without state filing requirements, this program will probably work great for you.

Overall, I have to say that I am hesitant to recommend MyTAXPrepOffice. The state and calculation issues need to be fixed before I would consider using the program again.

As a tax preparation provider, we wanted to try out MyTaxPrepOffice because of its cloud-based platform and attractive pricing. However, after using it, we noticed several errors that concerned us. To be sure, we tested the software against our previous provider and found even more issues with the returns we prepared on MyTaxPrepOffice.

Although their customer service team was very responsive, they were unable to address the errors immediately. We had to submit a ticket and wait for a few days before someone from their expert team could assist in fixing the issue. While they've made progress in addressing the errors, it's been a continuous process of notifying them and waiting for resolution.

Unfortunately, because of the prevalence of errors we discovered, we cannot rely on MyTaxPrepOffice as our sole tax preparation software. We're now in the process of finding a more reliable option for next tax season, even though we're disappointed that we won't be using MyTaxPrepOffice, at least for now. We noticed that most of the errors that we came across were in the preparation of corporate tax returns with the hope that the software's overall reliability can improve in the future.