MyTrip review: Terrible ticket purchase service 1

Terrible Ticket Purchase Service. A complete disappointment with MyTrip. Our flight from Chișinău to Belgrade, booked through MyTrip with booking number Q976L3, was canceled on August 26, 2024, and I still haven’t received a refund for the tickets (ticket number: [protected]). It has been over two months, and every time I contact their representatives, I only get excuses and references to the airline.

It feels like MyTrip is shifting all responsibility, despite the tickets being purchased through their platform. The company's support service provides no real help and simply ‘brushes off’ any questions. This is unacceptable for a service people trust with their money.

I paid you, not the airline. It has been 2.5 months since the flight was supposed to take place. The airline has confirmed that they have done everything required on their end and that it is MyTrip's responsibility to issue the refund. I have no way of knowing what your arrangements are with the airline, but I see how you treat your customers — you have withheld my money for 2.5 months, citing circumstances I have no way to verify. I cannot influence the airline, as I have no direct relationship with them. I don’t care about the issues between you and the airline; I just want my money back.