Menu
For Business Write a review File a complaint
National Geographic Partners Customer Service Phone, Email, Contacts

National Geographic Partners
Reviews and Complaints

www.nationalgeographic.com

Learn how the rating is calculated

1.0 7 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

National Geographic Partners Complaints 7

ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

National Geographic Partners National Geographic don't give back money for sneaky monthly charges they weren't supposed to take

National Geographic don't give back money for sneaky monthly charges they weren't supposed to take. They keep ignoring my emails.

Read full review of National Geographic Partners
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

National Geographic Partners I ordered a National Geographic Kids subscription for my niece through ***

I ordered a National Geographic Kids subscription for my niece through ***. She never got it. I contacted Nat Geo and they emailed back and said maybe the address was wrong. It wasn't wrong. I contacted them again and they said you got it. WE DID NOT GET IT.

Read full review of National Geographic Partners
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

National Geographic Partners I got a renewal notice for National Geographic History, and it said it would cost $40

I got a renewal notice for National Geographic History, and it said it would cost $40. So, I decided to go with "Bill Me" and sent back the renewal. But now they're telling me it's actually $57. I reached out to them, and they said the $40 was just a special offer. The notice I got didn't say anything about a special offer, a limited-time price, or a deadline to pay in order to get the price mentioned in the notice.

Read full review of National Geographic Partners
Hide full review

Is National Geographic Partners Legit?

National Geographic Partners earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds National Geographic Partners to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, National Geographic Partners is known for their high standards and safety. If you're thinking about dealing with National Geographic Partners, it's wise to check how they handle complaints.

We found clear and detailed contact information for National Geographic Partners. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Nationalgeographic.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Nationalgeographic.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Nationalgeographic.com you are considering visiting, which is associated with National Geographic Partners, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a nationalgeographic.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

The domain associated with National Geographic Partners is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

National Geographic Partners as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

National Geographic Partners website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While National Geographic Partners has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to National Geographic Partners. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

National Geographic Partners On Nov. 12, 2020, I signed up for a digital subscription to National Geographic for five months, only paying $0.01

On Nov. 12, 2020, I signed up for a digital subscription to National Geographic for five months, only paying $0.01. The deal was that I would be charged monthly after that. I canceled my subscription online within the given time, but I don't have any proof of that cancellation. I recently checked my credit card statements and found out that National Geographic didn't stop charging me. They actually started billing me $2.99 on Jan. 15, 2021, which was about three months before my five-month trial was supposed to end.

Read full review of National Geographic Partners
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

National Geographic Partners A few years ago, I bought The Complete National Geographic on DVDs

A few years ago, I bought The Complete National Geographic on DVDs. I lost the collection, but I found them again this year. However, when I tried to use them, a message appeared on the screen telling me that they no longer produce the product I bought. To use it, I would need to install some extra software and make some other technical fixes that I'm not good enough with computers to do. BUT I found out that if I was a Natl. Geographic digital subscriber (which I was for many years), I would have free access to the magazine's Online Archive, which has the same content as the DVDs I bought but can't use.

Read full review of National Geographic Partners
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

National Geographic Partners I bought six of the National Geographic Partners LLC's DNA tests in June

I bought six of the National Geographic Partners LLC's DNA tests in June . They said I could send in DNA samples for two years after that. I got one kit for my friend in Texas, and she sent hers in within 60 days. I wanted to wait for her results before starting my research project. But we never got the results. I called and emailed many times, but no response. I found out that the project was sold to another company. I tried to contact them, but no luck. I spent $334.00 on these kits and they have ignored me from the start.

Read full review of National Geographic Partners
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

National Geographic Partners I bought a DNA test from National Geographic's partnership with Helix

I bought a DNA test from National Geographic's partnership with Helix. The first test result was no good. By the time I could send the second one, they stopped selling the product. I paid $59.94 for the test and got nothing. Customer service sent me a generic reply saying they can't refund after 30 days. I just want a credit for their online store. I didn't sign up to donate to charity, this is stealing! I paid $59.94 and got nothing in return. I emailed a manager for help, but no reply. It seems like they're okay with taking my money and giving me nothing. I just want a credit to buy something else.

Read full review of National Geographic Partners
Hide full review

National Geographic Partners Reviews 0

Looks like National Geographic Partners has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent National Geographic Partners, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About National Geographic Partners

National Geographic Partners is a renowned and globally recognized media organization that operates the official website nationalgeographic.com. With a rich history spanning over 130 years, National Geographic has established itself as a leading authority in the fields of exploration, science, conservation, and storytelling.

The website serves as a digital hub for National Geographic's vast array of content, offering a diverse range of articles, photographs, videos, and interactive features. It provides a platform for the organization to share its unparalleled expertise and engage with a wide audience, inspiring curiosity and fostering a deeper understanding of the world we live in.

Nationalgeographic.com showcases the exceptional work of National Geographic's team of talented journalists, photographers, and filmmakers. Their compelling storytelling transports readers and viewers to the farthest corners of the globe, immersing them in captivating narratives and breathtaking visuals.

The website covers a broad spectrum of topics, including nature, wildlife, culture, history, and exploration. It delves into the wonders of the natural world, shedding light on the intricate ecosystems, endangered species, and pressing environmental issues that demand our attention. National Geographic's commitment to conservation is evident in its thought-provoking articles and initiatives aimed at promoting sustainability and protecting our planet.

Nationalgeographic.com also serves as a valuable educational resource, offering a wealth of information for students, educators, and lifelong learners. The website features educational materials, lesson plans, and interactive tools that facilitate learning and inspire curiosity about the world's wonders.

Furthermore, National Geographic Partners collaborates with various organizations and experts to conduct groundbreaking research and expeditions. The website provides updates on these initiatives, allowing users to stay informed about the latest scientific discoveries and exploratory endeavors.

In addition to its informative and educational content, nationalgeographic.com offers a visually stunning experience. The website showcases the work of National Geographic's talented photographers, who capture awe-inspiring images that transport viewers to remote landscapes, vibrant cultures, and extraordinary moments in time.

National Geographic Partners, through its official website nationalgeographic.com, continues to be a trusted source of knowledge, inspiration, and exploration. Its commitment to excellence in storytelling, conservation, and education has solidified its position as a global leader in media and exploration.

Overview of National Geographic Partners complaint handling

National Geographic Partners reviews first appeared on Complaints Board on Jul 28, 2023. The latest review National Geographic don't give back money for sneaky monthly charges they weren't supposed to take was posted on Aug 11, 2023. National Geographic Partners has an average consumer rating of 1 stars from 7 reviews. National Geographic Partners has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.6
122 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. National Geographic Partners Contacts

  2. National Geographic Partners phone numbers
    +1 (202) 857-7000
    +1 (202) 857-7000
    Click up if you have successfully reached National Geographic Partners by calling +1 (202) 857-7000 phone number 0 0 users reported that they have successfully reached National Geographic Partners by calling +1 (202) 857-7000 phone number Click down if you have unsuccessfully reached National Geographic Partners by calling +1 (202) 857-7000 phone number 0 0 users reported that they have UNsuccessfully reached National Geographic Partners by calling +1 (202) 857-7000 phone number
  3. National Geographic Partners address
    1145 17th St NW, Washington, District of Columbia, 20036-4707, United States
  4. National Geographic Partners social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
National Geographic Partners Category
National Geographic Partners is ranked 7 among 198 companies in the Magazines and Newspapers category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.