Nationwide Moving and Storage
Reviews and Complaints

I am so disappointed and feel violated by Nationwide Moving Services. There were no changes to my final inventory with the exception of the packing material for the very few items that were to pack; example: three TV's (one was destroyed by *** my computer desk (also destroyed by *** dinning room table and 6 chairs (splintered and damaged by *** 3 large pictures (one was shattered by *** 4 bed stands (three had gouges out of the wood by *** 2 chests, my computer system (thrown into boxes without packing only to be destroyed) computer printer (thrown into a box without packing, destroyed).I requested an evaluation of the over charges on June 30th as there was an increase 3 times amounting to over $4000.00 more than originally quoted when packaging charges totaled $484.50. To date they have not returned my calls or emails. Logistic *** Claims Information Form states: In the unlikely event you may realize that some of your goods are damaged or if you feel that you have been over-charged (both apply to me) all customers must initially give the service provider (Moving Company) the first right to fully investigate and respond in writing with resolution. I have done this and to no avail as of to date. No company should be able to operate this way, WORST CUSTOMER SERVICE EVER! DO NOT DO BUSINESS WITH THEM.

Scheduled a move and had to push it out a week. Got it changed a mo th ahead of time. Their mover called me up on original move date wanting me to get all my stuff ready right then and now even though I had moved the date a week later a month *** a decision to cancel my move with them. I had hired them for logistics. Logistics requires communication and coordinating, both of which they failed to perform.Have been going back and forth trying to get refund of deposit since they provided no service beside generating a quote.After I cancelled, then they finally started doing the work I asked them to (this is how they are attempting to keep my deposit) They didn't even secure a moving company until an hour after my cancellation according to the timestamps on my email and the docu sign documents they're sending through trying to prove they were doing the work and I should have to pay.I cancelled because they weren't performing the services requested.To prove the poor communication and coordination I recieved a call a week after my cancellation from the movers they lined up wanting to pick my stuff up.The movers were so *** when I told them I had canceled a week prior. They hadn't gotten communication from Nationwide Moving and Storage about it.Absolutely terrible company.Incompetent to perform the logistics services involved in moving.Will take your money without providing services.Fraudulent.Many of the 5 star reviews below look to be from employees at the company, as well.BEWARE!

Feel bad saying this. I am sure all employees are not the same. My experience was negative. Spent an hour going over all the stuff in great detail to get an accurate quote. Said that I read reviews of customers saying that they were charged more at the last minute. Therefore, was VERY SPECIFIC about the number of items (moving a 1 BR, We estimated and paid for 25 boxes (final count only 16) and all the other stuff was specific, 1 queen *** 1 table, etc. In spite of all that, they came at the end of their 48-hour window, 4 PM evening, loaded 80% of the stuff, then said that we will have to pay more. And they wanted cash. It was 3 young guys. Their leader was very cocky, arrogant, and confident. Tried to gauge us of cash (guessing the company does not even get the money, thousands more than the quote, then came down to a $1000, then $800. But we just could not afford more and also felt it was a matter of principle not to be cheated. We had to accept them leaving out boxes and furniture on the curb at 7 PM in the evening. We had to move out the next day. We were lucky that U Haul was available. We just got that, loaded the stuff, and drove. This was coercion and blackmailing. The sad part is that the company never got back to me when i called and talked to them. They said they will but it's been several weeks. I WOULD NEVER TRUST OR MOVE WITH THESE GUYS.Once I am settled, I will try to work with a Lawyer and do something as a good samaritan so that they think twice before cheating people who are in a tough situation.

When I spoke with J... of Nationwide moving and storage he assured me the most I would be charged if I cancel my move would be $88. I gave him $1770 deposit. He assured me I would only lose $88. I called him the following day and he reiterated $88 was the most I could lose of the deposit. I called several times and was always put on hold for long periods, once someone came on the line I was told I had not been on hold. D... heard my complaint and I told her I was canceling the move with them. She said I was not entitled to a refund after 72 hours. I told her J... had claimed the most I would lose was $88. She said I was confused and made remarks about my age. I admitted I had not seen a 72 hour requirement on the form to pay the deposit. She said it was on the contract. I advised the print on the contract is too small to read for more than a few minutes. I advised I was going to make a complaint to the *** and she laughed and said to go ahead. They are A+ rated and no one will believe me. I offered to have 2 men be sent to pack my own truck for the $1700 but she said no, I would have to pay the full amount for the move. (Over $6,000)They record their calls but she wouldn't play back the conversation with J... even though I spoke with him on speaker phone with a witness and was told the most I would be charged is $88 if I cancel. She emailed the contract in larger type and insisted I am confused and don't remember what I was told. I am a senior citizen but far from confused. I would never recommend this company if for no other reason than D trying to gaslight me, talking down to me and laughing that they're too big to be bothered by a complaint from me.

Miscommunication, changes in price , estimate by cubic feet was too low , furniture agreed upon was not taken. *** was inadequate , and the person actually laughed repeatedly , then when I asked for a last name to keep a record of this for documentation purposes they refused when the person who connected me to customer service gave me their last name , customer service when told this last name laughed and said that the person was lying to me and that was not their last name. After I got a little heated i asked to speak with someone and was denied , the customer service rep announced they are the boss and no one else is in a position to help. The customer service rep made some inappropriate remarks and provided very little help. The entire experience is frustrating as I tried to prepare for this move by trying to make all the paperwork track and boxes taped and labeled , correctly. I served in the *** Marines and I understand there are sometimes cracks or valid reasons for things changing . But the attitude and sincere hubris from the customer service agent definitely made me abrasive and regret dealing with them or the company itself. I really want to figure out a solution but I cant get their customer service to even try given that the person I keep getting to connected claims they are the boss and no one else can help. I am putting flyers regarding this issue at VFWs and VA so others can share their experiences or at least benefit from my experience and look into another broker or third party moving company. To be fair I was given a very good military discount , but at this point I would have gladly forfeited the discount in order for better service. Thank you.

WARNING DO NOT USE THEM, They will not tell me when my furniture will be delivered. They never told me a third party contracted was involved. I've made several calls and just get the round around. I called a month in advance of my new move in date 6/20/22 and was informed that he third party contractor was not notified. My original move in date was 7/1/22. It is now 7/7/22 and Nationwide nor the third party carrier will tell me when I will receive my furniture and belongings. The third party AMCquickrelocators are out of Washington St. and they will not commit to a date. I now have to get my attorney involved. They won't tell me where my furniture is stored. I offered to get a reputable moving coming to go and pick up my stuff, but they just brush me off. They have roughly $6,000. dollars of mine and my all my records,files,furniture, pictures everything I have worked for the last 30 years. I'm not sure they even have my furniture and have sold it. .I move from *** to *** I'm sitting in a empty house with not furniture and my wife and I are sleeping on a blow up mattress. My daughter and grandkids will be moving here in 9 days and I don't have anything for them to sleep on. Most of our clothes are still in storage or so they say. I've started a new job and the lack of concern or response to where my stuff is or when it will be here is very stressful. I will have my attorney go after them for everything I can get. I'll have him file Criminal Theft charges against both companies. I can't stress enough not to use this company. They won't let me talk to the manager or the owner. I DON'T WANT TO BE THAT PERSON THAT GETS AN ATTORNEY INVOLED, BUT AT THIS POINT I HAVE NO OPTIONS.

I am moving from ***, *** to ***, *** and found Nationwide through Thumbtack. I spoke with a very personable representative named *** and we moved quickly in our conversation. I listed every item and box I would need to be moved and I was quoted $2638.76 to move an estimated 341 cubic feet 391 miles. I was promised a deal of we will meet and beat any competing offer by 10% as long as theyre a good company. My first issue was that I had to put in a deposit of $842 before I was able to look at my full contract.My second issue was that I found a competing offer that was much less than Nationwides and when I forwarded it to ***, I was told the lower quote was not from a good company and they couldnt beat the offer because they needed to have accreditation and at least a 4 star rating on Complaintsboard.com. I looked up and down at my contract and there was nothing about that on there.They sent me a new contract with this wording added.I asked for a refund of my deposit since I did not agree to the new terms and they refunded $799 instead of my $842. I spoke with someone named *** who was located in another location than my previous representative. The missing money was a 5% processing fee. I complained about the fee since they sent me a brand new contract which should nullify the original and did not hear back. I followed up with them a few days later and had no correspondence, but my money was refunded. Im giving them 2 stars because they had excellent communication at first, but hurried me into paying a large deposit with no contract and tried changing their terms after I signed a contract.FYI: I am doing the move myself and hiring professional movers to load and unload my belongings. Im saving $1800.

One star is too much. Don't believe them when they say they are committed to providing professional moving services. These people basically book room on trucks and wash their hands of the process once they have their money. Our first call we gave them as much information regarding what was being shipped as possible. We measured items, furniture, and gave them an anticipated number of boxes. We were told that we could add to our inventory any time by logging into our inventory. Lie. We attempted to do this, but there was no way, so we sent an email attempting to add to our inventory. They didn't want that info. As part of our contract with nationwide, we were supposed to get a 7 day email to finalize and ensure we were on track. We did not. A part of our contract, we were supposed to receive a phone call 5 days out. We did not. I called on Monday, May 9, 2022 in a semi-panic. Our feeling was, they have taken our money but did not do what they were supposed to do. For a company who is dedicated to making customers at ease during a most stressful time in their lives, you did not deliver; not remotely. Our items were picked up by All Over the State Moving and Storage (***, ). These guys were great, but because our inventory was off we had 411 cubic feet too much. They managed to get the truck loaded, but it cost us signficantly more. The second company they brokered was Oceans Moving and Storage from ***, . WORST COMPANY EVER. Almost every piece of furniture was damaged and Oceans did this damage. I have filed a claim with them. It was a HORRIBLE EXPERIENCE. I am going to make it my goal to make sure how you people operate and extort money from people. You are not remotely concerned about your customers. What should have been an exciting time for my family was a perfect nightmare.

Do not use! They are a BROKER! Even If you give them every single item in your home, their quote and estimate WILL NOT be accurate. The moving company that they select for you will charge you much more. They under estimated our move by HALF! They ask you when you want to move, but do not verbally tell you that it is highly advised to select a moving date TWO WEEKS before you actually move : "Note, that re-dispatching takes several days; this is why we strongly urge you to select a pick-up date which leaves you at least a two week cushion before you must vacate your home. This way if you need to have an alternate carrier dispatched you will have several weeks to reschedule a new pick-up date with an alternate carrier. ? Last minute pick-up dates are highly discouraged for this reason; please plan for all scheduling contingencies and do not schedule your pick-up date on a date right before you need to vacate your home." So this company that wants to be a convenience to their customers #1. NEVER discloses the name of the local long distance motor carrier that they choose for your move. #2. Makes you "interview" the carrier by selecting a date two weeks ahead of time in case (obviously in ALL cases) the carrier bills you for more! We blindly trusted. And got screwed to tune of $12,000 over the estimated quote. We provided a VERY detailed list. When the moving company showed up on the day prior to us having to vacate and refusing to load a thing until we signed an updated contract with them, that's when we knew we were screwed! We found the fine print on Nationwide's contract the next day. The above quoted disclosure fell conveniently in the middle of their contract. We didn't know that they were Brokers and washed their hands of our move the moment the actual movers showed up. Please tell me who would plan to move two weeks in advance so that a refusal can be made?

All these positive reviews are fluff and either current employees or bots. Our experience was horrible. Once Nationwide had their money they were not interested in helping us. Let me start with I know they are a broker and didn't expect them to move our stuff BUT I did expect them to find a reputable mover. They contracted us out to a mover who was completely incompetent and ill prepared. They arrived without any moving blankets or tools to take apart furniture. Furthermore they arrived with only 2 movers which took them 2 days to pack up our stuff with not only our help, but my fathers help. So not only did we pay to have someone move us, we ended up providing some labor. The kicker is when the mover said we would need more space than the truck that they provided and the price was now double. It went from 9k to 18k. At this point we didn't have a choice but to move forward since we needed to be our of the house. Our stuff was supposed to be delivered within a few days. Cut to 2 weeks later the mover shows up without so much as a phone call. AND they arrived in trucks that were smaller than what they packed up which means they blatantly overcharged us because they couldn't properly pack the truck to begin with. This also means our stuff was moved several times causing numerous damage. Nearly every piece of furniture that arrived was damaged because again they didn't have moving blankets. Nationwide provided little to no help during this entire situation. Every time we called it was like we were bothering them, they are rude and just as unprofessional as the movers they contracted. We are months past the move and the movers are *** which means we can't even file a claim for our damaged and missing goods.Moral of the story - Don't hire Nationwide. They are not worth the headache. While they say they don't use that mover anymore, chances are you'll end up with one just as bad IF you even get your stuff.

TERRIBLE! If I could give no stars I would! But I had to select at least 1 to begin my review. Where do I start this company makes all these promises about your move but cant hold up their end of the deal. First of all its a broker that cant even get in contact with their dispatchers/drivers at the time of your move. My pick up date was the 29th which they needed to change to the 30th because the driver was behind and it was busy. On the 29th I spoke to a customer service rep on the phone who was trying to get in contact with the dispatcher but wasnt able to and told me I would receive a phone call back in 30mins to an hour. Never received tht phone call. I called again on the 30th to find out an ETA on when my belongings would be picked up. Nationwide couldn't get in contact with the dispatcher. I called AGAIN a couple hours after as the end of the day was nearing. Spoke to two more reps who again tried to get in contact with the dispatcher but was unsuccessful. So thats two days of not being able to contact your own dispatchers?! Now here we are on the 1st and I am once again on hold because the lead is trying to get in contact with the dispatcher. At this point I want my money back because if I cant trust nationwide to pick up my belongings I def def dont trust them to transport it across the country and deliver it. I booked this since April so there is no reason that now by July its not figured out how and when my belongings will get picked up to be transported. *** was so pressed to collect my deposit and give me a good deal and became unavailable since these issues have arises. *** who is a team lead is very sarcastic and rude and doesnt like to clarify information to customers and said he is going to respectfully hang up the phone on me if I kept asking him to clarify something he was unsure about. I am disgusted and will be putting them on full blast! My belongings were finally picked up yesterday over a week later.

Ive moved a couple of times now, and I have to say I think the business practices of Nationwide Moving and Storage LLC border on malicious. The sales people are nice enough, but they actively lied to me about the estimated cost and, I think, purposely misled me about the ultimate price of the move. I worked with them to update my move pricing; they do a phone call about a week before the move to make sure everything is in order. In that call, I had to add several boxes to my move. This changed the estimated cost, which is fine, but the sales specialists seem to purposely under-quote me. The first person I spoke to gave me a military discount even though I am not in the military and told him so. At no point did they ever measure or view my large sofa, my desks, or the actual size of my boxes. However, they measure, they just sort of guessed how much space I would need in a moving truck. Because they actively underestimate the size of items, they were able to give me a quote that was attractive. The initial quote was $3218. However, by the end of this process, the actual cost ended up being about $5800, a substantial increase. Had I been given a more accurate estimate, I would have chosen a different moving broker. I think they know this, and so they actively choose to make their prices seem cheaper than they are. One of the more salient examples of this is the cost of flights of stairs. In the quote from Nationwide Moving and Storage, their form says additional flights of stairs beyond the first floor cost $75, which was fine for me. But when I began working with the actual moving companies, the cost for additional flights of stairs is actually $125, and they list seven steps as a flight of stairs. Ultimately, the major stressor hasnt necessarily been the price tag of the moveits the surprises. The additional fees, the surprise costs, and so on. These are problems that could be solved with better communication. I do NOT recommend this company.

There's a reason you can't find any information or reviews about this company on *** After a conversation with one of Nationwide Moving and Storage's team members, I was comfortable booking a far-advanced move because of the cancellation policy of 5 days out that I was informed of. When I called just 10 days later to cancel, the "customer service" rep *** answered the phone and was rude at the outset. She immediately started to verbatim read the contract (which was positioned as an estimate acceptance initially), then explained I will not be receiving a refund but could receive a credit or other options and also began wildly threatening her team members and stating that she will fire them if they offered a refund post 72 hours. As mentioned, it was stated that you can cancel "5 days out from your move date, no problem". I referenced the complaints they've received and then the call disconnected. Post this, she sent a detailed text regarding the call trying to attest to the business customer service to which I responded to no avail.No problem implies, no problems. Regardless of the contract, a customer brought an issue to you, you chose to argue time in reference to your role, speak over me throughout the 2nd call, I could barely get a word in. When I did, you chose to discredit and disrespect me and my employment and took no accountability for your team members and associates. Of course I got angry like any normal person would. Your customer service was abysmal.I am an executive for a large technology company and could have been a lifelong customer of yours for future moves. Instead of choosing scale via proper customer service and resolution for your business with only 5 reviews, you chose pettiness. The deceptive nature of your offerings and move coordination/deposit collecting is alarming and I hope this review will help future customers. Be sure to book with a credit card to protect yourself or simply do NOT ever work with this company.

WORST moving company ever. Very unprofessional brokers who give your order to most unprofessional company i.e Movers and Packers relocation specialist. Since beginning ,they were unethical, they change their quote to almost double. I booked for a move from *** to ***. first available date was May 28th 2022. since then, I called Nationwide to know the whereabouts of my stuff every week.I have a long trail of mails with their manager Ciera who appointed *** for my case specifically but he always said we have asked vendors to mail you your ETA which never came.Now after more than two months , today I received my delivery. First of all DRIVER WAS VERY RUDE and he talked very badly with me and my husband. Second in my order assembling of furniture at the time of delivery was included, THEY DIDN'T ASSEMBLE ANY PIECE OF FURNITURE some of the item like my OFFICE TABLE AND *** were supposed to be on second floor bedroom which has stairs from inside only, they started asking for the extra money. And when I said it was included in package as it has stairs from inside they just left it in the garage with a bad thud and broke its support My MOST OF THE GLASSWARE ARE BROKEN though it was mentioned on the box as FRAGILE.THEY HAVE LOST ALL NUTS AND SCREWSOF MY DINNING TABLE. I don't know how I will fix it up patio cushion is missing,SHOE RACK IS BROKEN INTO PIECES, its doors are just out.BOTH QUEEN *** ARE BADLY SOILED. What is the fun of paying around $4500 when more than half of your things are damaged. They charged us before taking the stuff out from truck and forecfully asked us to sign the documents even before we could check the items. Not only it's a big loss for me financially, they mentally stressed us. When I called *** about the missing stuff she also talked very rudely and said they can't wait here to look for nuts/screws to assemble.I DON'T HAVE MUCH HOPE FROM NATIONWIDE AS THEY HARDLY RESPOND TO NEGATIVE REVIEWS BUT AVOID NATIONWIDE .

I CANT BELIEVE I DIDN'T LOOK HERE FIRST! RUN AWAY FROM ANY THOUGHTS OF HIRING THESE CRIMINALS. THIS COMPANY PARTICIPATES IN CRIMINAL ACTIVITY. IT BROKERS ALL ASPECTS OF MOVE AND TAKES NO ACCOUNTABILITY. ESTIMATED PRICE WAS 17.5K FROM NY TO ***. MOVE DAY AND TRUCK NOT BIG ENOUGH. THE "OVERAGE" WAS NEGOTIATED TO AN ADDITONAL 4K WHICH WE NEVER GOT IN WRITING BUT WAS "PROMISED" (THIS, WHILE STANDING IN OUR GARAGE AT 10 PM THAT FRIDAY NIGHT OVER THE *** WITH OUR BROKER - *** AND SUPPOSEDLY THE *** THE FIRST TRUCK ARRIVED IN *** 4 DAYS LATER (THEY ESTIMATED 6 -20 DAYS BECAUSE OF DOT OVERSIGHT - what oversight?) TWO GUYS WITHOUT TOOLS WERE INSTRUCTED TO UNLOAD OUR ITEMS INTO OUR GARAGE WHEN I ASKED TO SPEAK TO THEIR BOSS AS THIS WAS NOT ACCEPTABLE... THEIR BOSS TOLD ME TOP "SHUT UP" OR THE WOULD DRIVE AWAY. I WAS SCARED AND HAD NO CHOICE. WE HAD TO HIRE A LOCAL MOVING COMPANY THE NEXT DAY FOR AN ADDITIONAL 1K TO MOVE THE *** INTO THE CORRECT ROOMS AND PUT OUR BEDS TOGETHER AS WE HAD CONTRACTED. AS WE BEGAN TO UNPACK, SO MANY ITEMS WERE BROKEN, SOILED OR MISSING. I HAVE FILED A POLICE REPORT AS MY JEWELRY BOX WAS BROKEN INTO (I HAD THE *** WITH ME) MY WEDDING RINGS AND HEIRLOOM JEWELRY WAS STOLEN. WHEN WE WATCHED THEM PACK IN NY THEY USED PAPER - OTHERWISE, MAJORITY OF *** WAS DESTROYED, EVERY LAMP SHADE HAS DENTS OR WAS CRUSHED - FURNITURE BROKEN OR MISSING. THEY USED THE *** BIXES WE GAVE THEM FOR DINNER TO PACK OUR THINGS - SOILED GREASY PAPER AND ALL. THEY WRAPPED OUR SUEDE COUCH IN PLASTIC AND USED A KNIFE TO CUT THE PLASTIC, SLICING THE *** IT GOES ON AND ON... THE ACCOUNTABILITY IS ZERO. NO ACKNOWLEDGEMENT OF A 45 PAGE CLAIMS FORM I SUBMITTED WHICH INCLUDES A POLICE REPORT FILED IN *** AND SENT BACK TO NY. INSTEAD, FIND A COMPANY THAT STAYS WITH THE *** FROM BEGINNING TO END - NO THIRD PARTY- IT HAS BEEN AND CONTINUES TO BE A NIGHTMARE! SHAME ON THESE PRACTICES WHICH SEEM TO BE COMMON UNLESS WE ALL SPEAK OUT.

We hired the moving company Nationwide *** LLC for a move from *** to Georgia, when we spoke to the broker on May 11 we explained that we were flying to GA. on July 21 and needed our items and furniture to be delivered around July 22, broker told us that he will have our furniture pick up around July 9 or July 10 to get the closer date for delivery, we paid a total for the move $20000 for this move which included movers to load and unload. The Company showed up on July 10th to our 5 bedroom house with only 2 movers complaining to us they get paid only $130 at day and they were tired from working 12 hour days. They were moving very slowly & kept saying they had not slept, so we had our sons help them. After a few short hours they said they could not continue as they had only slept 2 hours the day before. Due to the the 2 Movers had to return the following day to complete the load. Today is 7/23 and we called to confirm the items were in Georgia and we were told very rudely that our items were still in *** in a warehouse & the furniture will not be delivered for 2 more weeks. My entire household is now in Georgia which includes 4 kids with no furniture in our house, no fished, no pans, clothes etc. We have call several times today and spoke to different *** continued to get the same response there is nothing they can do, we will have to just wait and they kept repeating your first delivery date was July ***. We asked to please relocate us to hotel until our furniture arrive and they denied any further help. As a last resort we found the # to the originally employee named *** who setup our original order and he said this was not standard process and he would get in contact with his Director. Unfortunately we are not getting the same story from anyone else who is working today. So now we sit in an empty house w/ kids without the resources we need to survive.

case number. [protected]

Diann vanek

223 Montrose Dr

Folsom ca 95630

[protected]

Contract was with nation wide moving and storage to move my 86 year old father Inlaw that is a veteran and is blind and deaf.. I can’t believe this is how you treat your vets!

Then they gave it to

Next stop moving and storage

Date of service TBD / 6/19/23 or 6/20/23

The service was moving service.

Cancelled on 6/07/23

Reason for cancellation was!

We called to upgrade our service.. was told by national wide to call

Next Stop moving and storage.

We called next stop and wanted the P.G.S service as stated the the contract..

we called and they had no records of us or are moving.

They didn’t know who we were or anything about the upgrade that they offered. At that point we didn’t feel comfortable going forward so we canceled.

The very next day nationwide called us. And she stated she understood and would feel the exact same way!

Then the next day we had a conference call with Nationwide and next stop moving and storage. They also said they didn’t have our contract and didn’t know who we were and they couldn’t offer us an upgrade.. and again, Nation Wide understood where we were coming from and again she said she would feel the same way. We have received no services at all from them. I feel they do this to a lot of people just to scam money. We gave next stop moving and storage our job number and they still couldn’t find us or know who we were. We signed the contract on 5/17/23 you would think by 3 weeks later they would know who we were! We were moving in another week and a half.. this just isn’t how business should be handled when they take $1044.75 ! I am disputing this charge and will keep disputing it. They should not get paid for no services whatsoever they didn’t even know who we were.

Signed

2421 Production Dr Ste 208

Indianapolis, IN [protected]

[protected]

On July 5, 2022, I called Nationwide Moving and Storage LLC to book a move from *** to ***. ***, Moving Coordinator at *** informed me of my moving reference number: ***. He said that a $1650 deposit would be necessary to hold the move date of 7/29/22. I confirmed partial packing, the number of boxes, and furniture. I then received a contractual agreement that informed me that I had 72 hours to cancel as long as I was more than 7 days from the move. I spoke to my husband who asked about their ratings. *** even assured me that his company was accredited through the Complaintsboard.com. I then found through yelp more than 30 reviews calling out this companys fraudulent business practices. I immediately called on July 5, 2022 to cancel my contract. I also emailed *** on July 5, 2022 and July 6, 2022 requesting to cancel my contract. Then, I was told to email *** to cancel the contract on July 6th. I did. I informed my credit card company about the fraudulent charge of $1650 because I had canceled my contract. Then in August 2022, nationwide reached out to my credit card company and sent documentation stating that it had rendered moving services for the date in July. This is a fraudulent claim! My credit card company re-billed me the charge because it said nationwide had asserted that the charge was not fraudulent and that the company had rendered services! The company had effectively canceled my contract by july 6, 2022 and never rendered services! Im stuck now trying to prove this to my credit card company. We used a completely different moving company based out of *** for our move.

1. We were told that our items would arrive the 8th or the 9th because we were closing on our house the 8th of July. On the 6th, the mover said that he was in the area and wanted to come the 7th. We explained that there was no way we could to do the 7th because of the closing date. I then explained that we were closing at 1pm on the 8th and to come at 2:30pm since everything would be wrapped up by then. Instead, I get a notification that he showed up at the house at 1:10pm while we were in the middle of closing on our first house which caused us to rush our closing. 2. The two helpers that the mover brought with him on the 8th did not come with any scissors, razors, or tools. I had to unbox my tools in order for them to do their job and unpack the wrapping on all the furniture. The two helpers had barely any experience where I had to step in and help move boxes from the truck in order to speed up the process. I also had to help the movers assemble a bed frame because he didn't know how to do it. Also, the movers didn't even offer to put the furniture back together after they were unloaded off the truck. I had to tell them to assemble the furniture since that is what I paid for. 3. There was one box that was sifted through by some unknown person since my wife found items in one box that clearly belonged in another. 4. The amount of damage to the boxes and furniture is ridiculous. Mostly every piece of furniture has scratches or dents even with the wrapping on them. Boxes that were clearly marked fragile were sandwiched in between larger, heavier boxes. Not only that, when they were moving my couch along the floor in the living room, they did not pay attention and ended up scratching half the floor. I'm still shocked that I paid $7,200 for this to be the result.

1st contact, 4/5/22 *** Mov'g coord Ref #***. Went thru entire home & took inventory. He est *** cf. *** mgr got on phone w/me & said he would be with me every step. 7/11 final inventory walk thru via phone. *** told me if I needed more cf to do it now as it will be way cheaper. For peace of mind I went with *** cf he said I only pay for what I use. I asked what new quoted was, $19,480 He told me to open *** off on it. I did it via iphone. 1.5 days later I opened it on laptop and there was a second binding estimate fee of $4500. I text & called him to ask why & he never responded. *** got on the phone with attitude & all she would say is "well you signed it" Tried taking it hirer up & no one cares. No one call us back. Day of move was a disaster. They hired *** relo specialist. I am still waiting for the inventory list of items packed. They hired people from *** List to pack my house. Boxes were half full, Breakable items were not wrapped. No wardrobe boxes, tv boxes or art work boxes were used. We need someone to help us. I have proof of emails and text messages. Also *** lied to us about several things & tried to tell us we need an additional *** cf over the extra *** cf we added with Nationwide. If half of my stuff is not broken or damaged I will be amazed. We will video the truck if it ever gets to our home after the 45 days free *** is up on Aug 29th. Also, the address of *** is an old warehouse for lease? We stopped payment on the check when we noticed this. I want Nationwide to remove that $4500 extra fee & handle the rest of the move with the other company as I feel like they took their cut and through us to the wolves.Please can someone help us.Sincerely,*** &

So, at the end of 2021 I decided to move my family out of state. We stayed at an Airbnb for a month until we were able to close on our new house. During that month I left my things in storage near my old house. When it was time for me to get my things from the storage unit I thought about flying back and driving a Uhaul. That would have costed me at most $3,500. Unfortunately, there was a massive snow storm on the day I was supposed to drive back so we decided to get a moving company. I spoke with *** and told him my situation. I told him I had a 3 bed, *** sqft home and everything was in a 10x15 storage unit. Gave him some specifics on what is inside the storage unit and all. He quoted me a little over $3,900. That's with pick up, transportation and delivery. I thought it would be safer for me to spend $500 more and have them deliver it for me. When the movers got to my storage, they told me that the original estimate was for an 816 cu ft. but the unit was a *** cu ft. So right off the bat it went from a $4k to $7,300. I had put a $900 deposit already and they cut my lock, I felt like I had no other option and told them to go ahead. At the end of the day they sent me another adjusted *** for over $10,000. It was ridiculous. Now they have my things and they wont deliver if I dont pay. Please do not contact them to move your house at all. My situation did not allow me to be there in person which makes me think they are taking advantage of me. I am extremely upset and strongly suggest that driving a Uhaul will save you thousands of dollars. Plus, you can always hire people to help you load and unload the truck. What these guys did to me is unacceptable. And at the end of it all, I was told I would get my things at my closing date but just found out I might get it 3 days later. Worst decision I have ever made.

I contacted Nationwide for a moving quote. I gave accurate information in regards to items to be loaded and moved.I was quoted a price just around $4790.55 with a deposit to NWM&S (Nationwide Moving And Storage LLC) of $550.00 I told Zach, a NWM&S representative, I moved my possessions in a 25foot U-Haul and my possessions were in a 10 X 28 Storage Unit.Zach quoted me *** feet of space needed to make this move.This is where the process is broken. I was lied to, or the company does not know how to estimate a move.I am not a mover. I trusted NWM&S to take care of the customer.I, out of good faith, called NWM&S on June 30 to add a few items to the list, which had minimal impact. I spoke to *** with the *** We, once again, went over the entire list of items to be moved. He told me the estimate was properly estimated.On July 2nd, the day of the scheduled move, the movers arrived in a 22 foot truck. I told them it took a 25 foot truck to suffice the household items.(Same thing I told NWM&S). The movers then told me that only 11 feet of the 22 foot truck was for my move. The movers told me that the NWM&S quote only allowed for 11 feet of the truck. The movers then informed me that NWM&Ss calculation/estimate was completely wrong, invalid. incompetent, and inaccurate. The movers told me that the allotted space was not enough for the move. Therefore, the move did not take place. I need to also state that the copy of the estimate that was went to me by email from NWM&S was no longer available/viewable on the day of the move. I traveled a total of 18 hours, two nights at a hotel($300.00) plus $400.00 worth of gas, and paid a $550.00 deposit to secure this move. I am now out $275.00 for an additional month of storage rental.I went home empty handed. I was incompetently and grossly misrepresented by your company. Reference # T4202817 with Nationwide Moving And Storage LLC

I was provided a moving estimate that was quoted at 724 cubic foot @ $5.50 per cubic ft.They performed a *** call on 4/20 where we went through the itemized list from the initial estimate. I sent them by email the total box count, size of boxes, as well as measurements of my furniture. The *** representative told me because I had removed so many items from the original estimate that my cubic ft went down.The movers arrived 4/22 and the first problem was they didn't speak English. They were *** who had been in the *** for 3 months. We had issues communicating. I had to tell the driver 3 times to turn right and he kept turning left. I could see him which is how I know he did this. Then I told him to angle the truck to my sidewalk and had to direct him 3 times until he got it right.As soon as they got inside my apartment he told me they had to charge me an extra $75 because it was more than 75 ft from my door to the truck. The moving company never disclosed this to me. Then they told me that often the estimates were incorrect and more cubic foot was required. I thought this was odd since they hadn't started loading anything on the truck.They loaded all of the boxes first which is typically not what movers do. You load the heavy objects first, like furniture, then the boxes. After loading all boxes they wrapped my furniture and started loading it but had to move the already loaded boxes around. It took them 4.5 hours t oload a 2 bedroom apartment that had no living room furniture to load.They told me I had *** cubic foot! I immediately called the corporate office and asked them how this could be since the *** call had me at less cubic foot than my original estimate and I had not added anything additional.Corporate spoke to the movers on speaker phone but couldn't understand them because they couldn't speak English so they had to get an interpreter on the phone. I am being forced to pay $1700 more and I don't agree.

On July 18, 2022 I signed a contract with Nationwide Moving and Storage. My employer also paid a deposit of $1559.57.Since that time I have spoken to *** twice, *** or *** and then finally a supervisor yesterday. Several time I was told that they could not take a credit card for the amount due at pickup and at delivery. You could only pay with cash, money order, cashiers check. In order to do that I needed the exact about of each check so that my employers could make that happen. I told all of the above that my employers were going on vacation and would not be available to handle the request if I didn't get that info before Wednesday. They said they would try to get someone to call sooner. It didn't happen!The supervisor finally called yesterday but only after I cancelled the move with them. She said ***/*** told her I wasn't happy and had cancelled the move. She was rude, condescending, and threatening. I told her I had been trying for weeks to get someone to call with the info I needed and that if I couldn't trust them to call me then why would I trust them with more money or with a move. She said she could put me in touch with the carrier that very minute if I had the time and that the carriers could take credit cards. Told her NO ONE had told me that was a possibility that they kept saying cash, money order or cashiers check.She kept on talking over me saying things that were NOT true. Just ugly. Told her it was too late.She then told me you will not get your money back and that they would call the *** and that would ruin my credit. I asked if the call was being recorded and she said ALL there calls to customer service were recorded. I said great!Anyway then I realized what they were when I talked to another reputable mover and looked them up on your site. As far as I'm concerned that never preformed any service for me and the funds should be returned. They should not be in business!

Firstly, the initial conversations with Exclusive (aka, Nationwide) were great. I was not made aware that Nationwide was a broker. The two men who came to collect our belongings looked shocked that we were moving a whole house. They didn't come with tools to take apart furniture as Nationwide promised and used a lot of tape to secure things. The pick-up was on Sunday (7/24/22) and they left our belongings in the driveway for several hours while I worked out the difference in cost with the dispatcher (it was drastically different than quoted - total of $14k as compared to ~$8k quote), who wanted me to pay in cash (no way was I doing that; they ultimately took a check for the difference). They did not keep in touch about the schedule, so I had no idea when our belongings would arrive. I reached out to Nationwide and was told the delivering company would be in touch (they called me several times on 8/6/22 and left maybe one message that I didn't check right away as I was in the midst of other things. When I answered, the dispatcher told me they were delivering the next day, Sunday 8/7/22). Upon arrival, we were greeted with three people: the driver and two workers. The driver did not help (he spent the 11 hours they were here, in the truck). They arrived at 10 AM or so as we were the first stop. However, our belongings were all the way on the inside of the trailer, which did not have side doors. The worker (one worker left after seeing the scope of the job) put at least half of someone else's house on our lawn as he made a tunnel to get to our stuff. The local job leader came out with another worker, but he got them situated and left. So, there were two men to work out unloading all our stuff, which they finished at about 9 PM. I was able to pay the balance after another frustrating set of conversations. No help from Nationwide and no responses to attempts to file a claim for broken and missing things. They also pre-selected low claim coverage.

This company was a disaster from the start. We started a price quote to move our items from *** to Virginia. I told them multiple times that we had a VERY FULL 8x16 storage unit. I gave them some inventory and let them know that Id have to take better inventory later that week. Even though I stated multiple times the size of our unit, the first quote was for around 500 cubic feet which isnt even close. I called back to let them know it was incorrect close and again stated we had a 8x15 foot storage unit. They then adjust it to a little over 600 cubic feet and kept reassuring me that, the 600 cubic feet was just on the ground and that we had another 20% over overhead above that measurement and that all our stuff would fit. I called the company to add a couple items (no more then 15 cubic feet) about 4 days later and then the price jumped almost another another $2000. I also asked at that time if it was ok for items to be in the drawers of the dressers. I was assured it was fine. They were going to wrap all the furniture shut and move it that way. Fast forward to day of pick up. We had some extra items in our unit, but I told them to only take the furniture that was listed and the 30 boxes. The told us no and that it wouldnt fit and they demanded another $2,900. Our first quote was around $6,000 and then $7400 and now THE *** OF theyre demanding another $2900. We had to leave the next day and were left with no options. I also talked to a customer rep that day and once again she told me the items in my dresser where fine, then she called my husband and told him she never said that and lied. Then they had the audacity to text me saying I was still getting a good deal. And it was my fault because our items werent packed. They were and that was a lie. Fast forward to drop off day and theyre refusing to drop off our items and lied saying the trucks wouldnt fit. They then said we had to pay $600 for drop off or go get it ourselves. Nothing but lies.

I started with a $2800 quote for a 1 bedroom apartment. It sounded low even mentioned it to *** one of their employees. Long story short, after i went over inventory again with someone else it was now up to $4700. Movers come now he tells me its up to $6300. I said thats impossible and he makes it out like hes doing me a favor and now it was $5200. I tip him and his crew $300. Heres where it gets interesting, the paper worked had an error made and there was a binding fee of $1850 not added to the $5200 i was told i must pay. As many would i was now feeling like I have been totally conned. My belongings were now at a warehouse in . The owner so he claimed at *** moving the company that my move was obviously outsourced too calls me and tells me he will not agree to the $5200 and I must pay the extra $1850. I said no and it wasnt my mistake, he tells me to come have my stuff picked up at their warehouse. They basically held my stuff hostage unless i paid this extra fee for an already extravagant amount of money for my move. I agree to pay half $925 which I basically have absolutely no choice but to do. This was the most incredible situation i have ever dealt with a company let alone a moving company. Unbelievable rude and then rude to the storage facility I was having things delivered too. Now the driver said he couldnt get his truck to my storage unit and wanted me to get a uhaul to move it there. My mind was baffled, thank god the storage center found a unit closer. The man from *** moving that held my belongings hostage was on the phone with me and general manager of storage and was rude to him as well when he told him tons of 18 wheelers come through there. This was the worst moving experience of my life. The boxes were in shambles and havent yet gotten the chance to go through my belongings to make sure its all still in one piece. it cost me $6200 to move after starting with a quote of $2800. There was zero customer service from the company.

We hired Nationwide Moving and Storage to move our belongings from ***, *** to ***, . They quoted *** just over $6k to complete this move of and estimated *** cubic feet of items, and if there was additional cubic footage of items, it would be $5.28 per cubic foot. This was agreed upon and signed. On Saturday June 4th, we received a call from I believe *** Moving and Storage saying that our items took up more than *** cubic feet and our new *** was going to be $18,573.08. I questioned that cubic footage as they had a box truck and the math did not add up. But, he assured me that it was *** cubic feet and that we had just grossly underestimated the amount of items. As they had already mostly loaded the truck, they asked if they wanted us to have to proceed or just unload everything an loose our nearly $2k deposit. I negotiated with *** (our moving manager from *** Moving and Storage) down to no more than $14k, guaranteed by ***. I was reluctant as I was starting to see red flags, but as I was not onsite at the pickup area, I had to take *** word on the cubic footage. But, we needed our belongings, and I trusted *** to not lie about the truck's size, so I agreed to have them continue the move. We then began receiving calls from different people and different companies providing different bills (up to $22k and *** cu. ft. at one point), with them threatening that if we don't pay they will just keep our belongings until we pay in full. This continued on for 4 days until they arrived in ***. Upon arrival, no moving crew accompanied the driver, which we had hired them to complete a full move. So my wife and I had to take the day off and hire our contractor to unload the truck by ourselves. I then measured the box truck with video evidence, which measured 26ft x 8ft x 8ft = *** cubic feet. They also charged us for crates and packing materials that were not used. In summary, we were overcharged and paid an additional $11,769.64.

On May 19, 2022, I contracted Nationwide Moving and Storage LLC of *** to broker a moving company and facilitate a move from ***, *** to ***, . The services offered included labor by movers to disassemble large furniture, pack up to 600 Sq ft of furniture and items into a truck, transport the furniture to the destination, and fully unpack the truck into the new location without any labor on the consumer's part. The date requested was May ***, 2022 for pickup. When asked if this could be accomplished on short notice, the company sales manager *** said yes. A contract was agreed upon for the amount of $2,719 and a non-refundable deposit of a portion of that amount ($962.07) was paid on 05/20/2022. On 05/21, the carrier was a no call, no show. On 05/22, I called Nationwide Moving to request the status on the carrier, and was told they would call me back once they got a status update from their dispatch. I advised the team that it was imperative the carrier show up as I had to leave my previous residence and travel to my new location 470 miles away. Dispatch never called with an update and I was forced to leave ***. On 05/23, Nationwide and I agreed to amend the dates to move to 05/28-29 at no additional contracted cost to me. To facilitate the move, this required me to drive 470 miles back from ***, *** to ***, *** to sign the papers for the carrier once they arrive. I informed Nationwide once again to my unique circumstances and they had agreed to render services with a discount and compensation due to failure the first time. On 05/28, I drove the 470 miles back to *** and waited for the movers, however, they were a no call no show again. On 05/29, I once again contacted Nationwide and was informed by the dispatch manager that the carrier had lied about having a truck in place to facilitate the move and Nationwide was going to work to find a new carrier. The dispatch failed to notify me no carrier was available.

The broker Nationwide Moving and Storage LLC was deceptive and dishonest regarding the services they offered. First, they did not make me aware that they were just a brokerage and that they would use a third party moving company called Allied Moving Group LLC. I found this out the day of pickup. I was told by Nationwide that my sofa could be taken apart for the move. I was adamant that it would not fit through my doorway unless it was taken apart and they reassured me that it could be done. My Sofa was left behind because it could not fit through the doorway. The movers did not attempt to take it apart or provide any other options. When I spoke to an Allied rep, they said they do not take sofa's apart, they dont know why nationwide told me that. The sofa was $1900 and they only credited me $150. Our original estimate was for *** cu ft, but on the day of pickup we were told we needed *** cu ft, after the mover eyeballed our stuff prior to loading. Our original estimate of $6145.40 increased to $9600.00 the day of pick up. I spoke to nationwide about the extra charges and was reassured that I would only be charged for the space I used on the truck and that *** cu ft would be a full truck. After the truck was packed with our items, it was only halfway filled. I contacted an Allied rep regarding this and they told me that the truck can fit *** cu ft, so considering the truck was only halfway full our original estimate of needing *** cu ft was more accurate. Nationwide said that they would take care of me and represent me as their client and speak on my behalf, but they have not done anything to try to resolve these issues. Allied said that Nationwide used software that gave an inaccurate estimate and Nationwide said they use top of the line software to give customers accurate estimates. These companies are working together, but not on the same page and are not providing reliable service to customers. Each company is blaming the other and theres no resolution.

I booked Nationwide on June 21 for a move from ***, *** to ***, *** for a pick up date of June 27th and estimated delivery of 14 days after pick up. The quote was said to be binding. On June 26th I received a call from the *** team to go through my inventory. I changed 5 of my medium boxes to large ones and my quote increased by $200. I asked him if I replace more medium ones by large would they increase by the same rate, the *** guy confirmed. However, on the moving day when I replaced 5 more medium boxes with large ones, the carrier guy told me I would need to pay $200 more just for the boxes and they would take only half of the items from the inventory. If I want all the items which were present in the inventory list to ship, I have to pay a lot more. At this point I am already paying about $400 more than my original estimate, so I told them to not take those items. Basically, the volume calculation by Nationwide and the volume calculation by the driver was totally different. It was a two storied home and they move the items from upstairs because that would cost extra. It was a mere 12 step stair. Fast forward, I didn't receive the items from them until Aug 1st (34 days later). That too needed constant calls They couldn't find a parking in front of my apartment complex. The driver told me they would need to charge for the elevator and to go to my apartment because it's more that 75 feet for the truck, even if they could park. So they parked almost a block away and put everything next to their truck. They didn't even move 75 feet towards my apartment. Then they left. The boxes and furniture were damaged so when I asked the driver he told me I will have to take it to the insurance. I was busy in carrying all the items from the street which is almost a block away to my apartment in the middle of a drizzle. When I brought all the boxes, I found that 2 medium boxes were missing. So, I called the driver immediately. They didn't respond so emailed the carrier.

We hired the moving company Nationwide *** LLC for a move from *** to Georgia, when we spoke to the broker on May 11 we explained that we were flying to GA. on July 21 and needed our items and furniture to be delivered around July 22, broker told us that he will have our furniture pick up around July 9 or July 10 to get the closer date for delivery, we paid a total for the move $20000 for this move which included movers to load and unload. The Company showed up on July 10th to our 5 bedroom house with only 2 movers complaining to us they get paid only $130 at day and they were tired from working 12 hour days. They were moving very slowly & kept saying they had not slept, so we had our sons help them. After a few short hours they said they could not continue as they had only slept 2 hours the day before. Due to the the 2 Movers had to return the following day to complete the load. Today is 7/23 and we called to confirm the items were in Georgia and we were told very rudely that our items were still in *** in a warehouse & the furniture will not be delivered for 2 more weeks. My entire household is now in Georgia which includes 4 kids with no furniture in our house, no fished, no pans, clothes etc. We have call several times today and spoke to different *** continued to get the same response there is nothing they can do, we will have to just wait and they kept repeating your first delivery date was July ***. We asked to please relocate *** to hotel until our furniture arrive and they denied any further help. As a last resort we found the # to the originally employee named *** who setup our original order and he said this was not standard process and he would get in contact with his Director. Unfortunately we are not getting the same story from anyone else who is working today. So now we sit in an empty house w/ kids without the resources we need to survive.

I contacted this company for a Touch Free move. And I was quoted a price of $8100 total for the square footage used. And stated they Do Not Contract out their work. The company was supposed to move us May 10th & 11th. Then they contacted us to see if we could leave a day earlier which was May 9th. we did. Our house was already sold and new owners were taking over on the 12th. They did not show up on the 10th or the 11th. After making SEVERAL calls I was finally contacted back and was told the crew that was *** me had came down with Covid. he was sending someone out the next day on the 12th. He did 2 people and they did not have enough boxes for our items No tools to take my furniture down. So, we ended packing our own stuff, Used my own tools and took what needed to be broke down apart. I was told I would get a Discount of $500 for leaving early another $500 for packing my own items. And after all the packing was done I headed to my new home. In the mean time. I was told they were going to take one load to a storage and then pick up the rest to be delivered. Well, They NEVER showed up with my items and I requested the information on what storage was my items left at. after refusing MANY TIMES! Finally they gave me storage name and address when I went there the office said they did not have a storage for me or the company name. So, I called them again and asked them where they were with my items. And they tried to say they were at the storage unit. I told them I was at the storage company and the storage people said my stuff is not here. at that time they asked why I was making this so hard for them? I just asked Why are you not bringing me my household items? They said they would bring the items when I had paid my *** and I told them if they would bring my stuff I would pay the *** I hadn&#;t seen anyone to PAY IT! At this time someone from the company had flown to Alabama just have me sign off on the *** of Lading. Well the *** of Lading said $18,500!. Which was not what we had agreed on. I even sold several items to save on the square footage. When the gentleman flew down I only signed the Estimated *** even though I was also supposed to be discounted for the inconvenience of the delay, packing my own stuff and leaving early. But they have all my belongs and have had them since May 12th. They NEVER delivered my home goods and They are OVER CHARGING ME! I don&#;t even care about the discounts anymore. I just want my Belongings!