Nedbank
Reviews and Complaints

The process of applying for a loan at Nedbank is painful. Through each part of the process I have had to fax documents through repeatedly and followup myself if documents were received and what the status of my application was. Everytime I have to call and find out what is happening. I applied for a loan at the beginning of April and the process is still not complete. Whenever you ask to speak to 'Tracy' (The Manager), she is always in a meeting. whenever you leave a message for someone, they never return your call. They have a courier service for getting the orignal documents called CCD Couriers. They took over a week to obtain these documents from me. When enquiring as to the reason, Nedbank said that they sent the documents through timeously, while the courier company says they got the request only the day before contacting me. Someone is obviously lying. I have still not had any joy from Nedbank and when trying to ask for any of the people that I dealt with, I get put back through to the initial call centre recording. This service is atrocious. How can a bank expect to ever get new business with a department like that. I will never bank with Nedbank and never recommend them.

I took out a loan in 2008 which went all fine and then i took an extended loan out in 2010. Now what's supposed to happen is when you take the extended loan they settle the first one. I get a call from NRB attorneys saying I better pay or else. I call Nedbank personal loan dept and get forwaded to the legal dept. They refused to help as they say its not in there hands anymore as its handed over. I then call NRBand they want proof the loan is settled. I call Nedbank which don't want to talk.. they say call NRB..I have made 10000 calls and just getting the run around. My ref with NRB is [protected]. Also what i want to know is why do i only get a call 2 years later about this. Nedbank have all my contact details? [protected]@gmail.com

My husband is one of the unfortunate few whom was retrenched October 2008, we made contact with Homeloans and advised that a breadwinner is now unemployed and that we will not be able to pay the full bond. Our property has now been attached for auction. My husband started a new job 1 February 2010, and we made a proposal to Nedbank as to how we propose paying off the arrears and continue paying the monthly bond repayments as normal. Nedbank refused our proposal with no explanation and is demanding 40% of the arrears amount upfront, we do not have that kind of lumpsum. Nedbank rather prefers auctioning the house for a fraction of the price rather than accepting that our situation has changed and that we will be able to afford payback. I think corporate companies are not really in it for the people, they would rather see people commit suicide due to their lack of understanding or compassion.

At the end of February 2010 my salary was tranfered into my Nedbank account. I withdrew R1000 of it on the 27th and after that my card got lost. I stopped the card on the 28th and have the reference number etc. On the 1st of March a whole lot of transactions went through on the card and that emptied out my whole account. I reported it to the police who opened a fraud case, and reported this to Nedbank in Alberton. They said it would take 4-6 weeks to refund my money because it was their fault that the transactions went through after the card was stopped, and that it only had to go through the normal proscedures, but they would keep in contact with me. On the 12th of April I reported the case to the bank obudsman and I had to phone them every time to find out what was going on. On the 20th of April I phoned and got the answer that some info was asked from Jackie at Alberton and that they would phone me back. When I phoned on the 22nd again Jeff informed me that the claim was rejected and that I could go and get the full report at the Alberton branch that explains why it has been rejected. This was my salary that was taken from me I want it back!

My spouse was removed from my medical aid in december 2009 without any pre nor post notification. She has since the removal visited the docters and I have various unpaid accounts. Upon enquiring I was advised that a. Pay r3800.00 for the last 4 months and the medical aid will pay the accounts or b. Pay the accounts privately. This is totally unacceptable as never have I verbally nor in writing request nedbank to remove her from my fund and furthermore in accordance to nca my account could not be altered without them notifying me and then only do so with my permission. To date I have received zero communication in this regard and only found out of this duie to accounts coming back as not paid. Surely I the main member cannot be liable for either a nor b above as I was totally unaware of the event. I want nedbank to take these outstanding account's payments as a loss and settle them, my spouse has in the interim been re-activated yet I still sit with unpaid accounts. What would have happened if I did not discover this removela and we were involved in an accident or she required emergencu treatment. This after being a member for many many years.

We stepped into one of these e-mails scams; we even received a reference number on the cellphone to log on to the website to confirm our details. It was over a weekend and because we never get anything communication from Nedbank we reacted. The Monday Nedbank phoned to say that we have to go to the bank to get a new pin and increase our limit. On our arrival we discovered that all our money and even some of the overdraft was gone. We lodged a case with Nedbank and at the Police station and all we heard is that we have to wait 6-8 weeks. You can image this was 2 weeks before Christmas, no money, nothing and we just have to wait. Finally they paid out some of the money last week and the answer to what about the rest of the money is "They couldn’t recover it as it was taken as pre-paid for cellphones". But this is our money, if Nedbank had better security this wouldn’t have happened. On request that we want the rest or our money, well we are still waiting for an answer and when I phone "The bank manager is on leave, will only be back on Monday". We had to open another bank account, change all our debit orders to this account and even had to pay the bank charges on the money that was taken, the overdraft etc. And all they can say is that is all you are getting. They have insurances to cover these kinds of issues. This happened to quite a lot of pe0ple during that week and this was told to us by the employees of Nedbank, just image if they keep a minimum of R1000 of each person, how much money they are walking away with. And this is totally unacceptable. I've never dealt with a bank that just doesn’t care. We are definitely closing our accounts and will rather go to another bank than to trust Nedbank with another sent of ours. We want our money back and have also lodge the case now with the OMBIDSMAN.

I was offered a perm gold credit card about 16 years ago. Never asked for it or needed it as I bank with absa. I did however habe a bond with the perm. Nedbank then took over the perm and my accounts then fell to nedbank. I wont go over all the problems I had with nedbank home owners insurance on my bond account with a balance of r7000. After having this credit card for 16 years never missing any payments and always settling my card in full, I was told in late december to go the alberton branch and collect my new card.In middle january I collected my new card after standing 2hours in the information queue. I have given up trying to get credit card statements from nedbank timeously and got them instead at the atm at an additional cost to myself monthly. So in february I did just that. The card was retained by the atm and was told to contact my branch. I phoned to block the card only to find out that my card was already blocked as early as december before I even collected it. Yet my account was active. I phoned card division where I was told that I had complained about a admin fee (Never contacted nedbank) and the card was blocked. I lost r50 in my acc and happy to rid of nedbank.

It has been 25 days since I have submitted my home loan application and every day I get the excuse that it is either with credit or at the valuators and different people even give me different answers. Why do Nedbank take 25 days to process one home loan application when other banks take 3 to 5 days? I am very disappointed in the service of Nedbank Home Loan department and demand that I get an answer regarding my application as soon as possible. I call the call centre and contact persons every day to find out what the status is and have sent numerous e-mails to both contacts: Ahmed Kassim & Cookie Mudaly. They told me that it was an internal problem and not my fault and that the documents that I submitted 25 days ago are correct. I would like to know what the normal turn-around for applications is and why there is no supervisor or manager that can assist me in dealing with this matter. As a result of this waiting period of 25 days I was instructed by the Nedbank consultant (Ahmed) to take a less favorable option from another bank as Nedbank was unable to give me an answer and the period given to me by the seller to obtain a loan and the quotations from other institutions expired.

Had bad storms and the water leaked thru the kitchen light thru the roof, nedbank sent people to qoute and I have since then tried to contact someone at nedbank to assist with progress as we do not have any electricity for 5 days now.
No one at nedbank returns my calls in particular jabu
So I can sit in the dark for as long as nedbank takes to process cliams
What a shame and disgrace on their part. Their motto ask only once what a load of crap

i applied for a loan via phone and recieved papers signed them and faxed them back whn i call they say it is still in process so what must i do know? wait till when they r really unprofessional

I was double debited on my Nedbank loan at the end of December. I phoned Nedbank Saturday 2nd January 2010 to ask them to refund me one debit order as I have other debit orders coming off my account on the 4th and they were going to bounce. They told me that the money was refunded into my account, I told them that it was much appreciated. I went onto internet banking on 6th January to check if money has been deposited into my account, it was not done. I phoned Nedbank once again to find out how long it takes for the refund to reflect in my bank account (Standard Bank) they said it should be reflecting, I was then told that the refund was put into my FNB bank account which has been closed for over a year now. I then asked the individual on the other end of the phone to explain to me how it is possible that they can debit my Standard Bank account every month for their money which they get immediately, but when it comes to refund the money we are given so many excuses and answers that do not help us in any way. I have asked for someone in senior management to phone me and explain to me how this is possible. I will wait and see how long that takes.

I went through the ordeal of doing an insurance claim for a burst geyser today. My initial impression was that the service from the Nedbank call centre on [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting was quite good with messages being sent to me informing me that the plumbers had been notified and that they were on their way. Plumbers on call arrived and confirmed that the geyser had indeed seen it's last day. Before installation they wanted me to do an excess payment of R1000 which I did without any hesitation. They installed the geyser and told me that the electrician had been called upon them discovering that some of the wires were too short to connect. I noted it on their report and already started getting concerned. I then spoke to a number of people over the next couple of hours to try and escalate the issue. One lady Chantelle even said that they were a 24 hour service. At around 17h30 I phoned again to escalate as it had now been 3 hours since I had had spoken to the last incompetent person. A guy who had been programmed to say ' Sorry sir our services department will only be open again tomorrow ' kept on repeating himself after I blew my lid. No hot water and three kids to bath - Moving to FNB.

I recently opened a cheque account with Nedbank. I was told that I would be given a CHIP AND PIN bank card due to increased card fraud etc.

I drew money from an ABSA ATM and my new chip and pin card was swallowed! I got a replacement card a week later and went to draw cash at an ATM and it happened again. I phoned customer services and was told it was a clash in software between NEDBANK and other ATMS that resulted in the card being swallowed! I was promised that i would not have to pay for the replacement cards, an amount of R125 each!

They have since charged me for 3 card replacements listed as 'LOST CARD' fee. I have been trying for the last 2months to sort this out and get passed from pillar to post! I have ceased to put money into this account until they rectify the problem! I bank with another institution as well so have used them in the interim.

My account with Nedbank is now overdrawn affecting my credit status. They are pathetic, and are all to keen to take my money but do not follow on their promises to me, the client! Once they have reversed these charges I will settle my account and close it never to bank with NEDBANK in the future!

I have tried to buy a car in 22 April 2007and was turn down reason that there was a judgment from Ned bank card. So I call them up and asked them what was going on and I have been informed by a Mrs STELLA MASOYO that there was a outstanding balance of R 15, 033.88 . then I requested a settlement finger of R13521.00 which is valid for seven working and also noted there note that judgement was taken against me, therefore having to appoint a Attorney to rescind it as Ned bank would don't, we will only provide me with a settlement letter that I have received after pay was made [protected]. I have then requested a attorney from Nedbank to handle this matter referring me to use Mahomeds Incorporated to start the rescind mend process that was granted in the Johannesburg Court soon after. I was then contacted on the 13 May 2009 by Mr Thabo Madalane of Nedbank about a outstanding account and then reverting to him with all supporting documents to remove this settle this matter. I have now applied for a bond with Mortgage Innovations SA and have been advised that I still have a judgment with Nedbank after all this time and all this up and down mail this matter is still unresolved.

I have been trying unsuccessfully to close my late father's bank accounts, for more than 2 years after his death! First they said they were closed- but then they 'suddenly' were open again. I have been into the branch countless times, escalated the complaint to the highest authorities but am STILL receiving account statements and no-one has resolved the issue. Alridge, in complaints, says the problem is 'sitting between' two departments and no-one will take responsibility. I am deeply concerned that there may be more to this than just plain incompetence and lack of care. Could these accounts be being used fraudulently? They have all the documentation needed, why can't they close them? I am utterly appalled at the outrageously poor service. It is disgusting!

Nedbank bank charges are ridiculous. I checked my internet statement this morning and found that after they had deducted approx. R303 for monthly bank fees at end of August 2010, there was another deduction on 03 September 2010 of R129.99 listed as Service Fee. I called them and was advised that this is an annual card Fee! We pay for every transaction throughout the month i.e. on Deposits you pay, (whether thru an ATM or counter) on withdrawals you pay. On every transaction you pay, airtime you pay. For every transaction you pay a fee and then at month end you have to pay again the following: Monthly Service Fee, ATM/SSD Fee, Facility Fee, Saswitch Fee, Maintenance Fee. . This is robbery as far as I am concerned. They debit your account as they feel fit. I am fed up with this bank and will be looking at alternative banking. WAKE UP NEDBANK - YOU ARE NOT CUSTOMER FRIENDLY!

Money was drawn out of my account at the end of July, while i had my bank card with me. I got a case number from the police and filled out the forms at the bank immediately. I was told that it would take 3-4 weeks to resolve. I called today after hearing nothing and i am now told that it normally takes over 6 weeks! I asked to speak to the manager, who is now away for 2 weeks!

There is nobody i can speak to to get a straight answer, after numerous attempts All i want is my money back! thats not too much to ask!

I opened a cheque account for my wife online in June 2009. This meant that she qualified for the Fresh Start promotion. She received confirmation and account number by phone and they also told her to SMS the word fresh to 40320 before 19 July 2009 and she received a request for her bank account number which she gave. Her salary was deposited on 25 August 2009 and we waited for R750 as promised. No money has been deposited since today. Today she phoned customer care and they told her that she opened the account on 14 July 2009 just after the promotion was closed, (query ref. [protected]). That is total lies. The cards were delivered after that date but the account was opened way before. This is theft and it must stop at once. If it is not resolved I'll make sure we take legal action against them.

After changing my debit order from the 31st to the 25th of every month, the past three months have been hell. Eiher the debit order is not processed or the deit is processed twice. This results in my credit record being negatively affected. Becasue of this my home loan application was declined. I am absolutely disgusted in Nedbanks "services" and would NEVER recommend them to any1. After settling my personal loan wih them I will beassured to NEVER deal with Nedbank again, in any form.

i have applied for a loan via telephone which was approved. from the 12th of june 2010 to now 12th july 2010. i have been corresponding with the call centre on a daily basis but still cannot get a positive response from the personal loans division about when my loan will be put into my bank account it is now one month and still cannot get a consultant to help me positively with my loan payout. it has costed me phone calls for one month to the call centre and still no one can help me.

my contact details are: [protected]
my loan reference no. 4880036
applied with Zoe.

please help

loan needed for medical reasons

if this loan is going to take another month to be paid out which was supposed to be 5 - 8 working days. then i want to cancell this application and go to another institution.

kind regards

very unhappy about the way Nedbank employees carry themselves out