Nest Labs’s earns a 1.0-star rating from 3 reviews, showing that the majority of smart home users are dissatisfied with their products.
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product failure
The Nest IQ outdoor security cameras have numerous issues, particularly always going offline and limited notifications/motion detection. It happens after approximately 1 year of installing and utilizing the product. It work very well, then suddenly after 1 year or so, camera constantly goes offline, motion detection is limited, no or few email notifications. NEST support always blames the consumers installation, internet provider, wifi signal, electrical, cell phone etc. I looked online and many complaints identical issues in Canada, USA, UK, Australia. So basically NEST is saying every owner is to blame. They won't replace unit unless consumer relocates the subject camera(s), yet everything was in perfect working condition until 1 year or so past. This is too coincidental, effecting almost every owner, and they support methods are ridiculous. They know the issues and what REALLY csn be done to resolve, but most owners believe this is a sham to have consumers purchase newer product line. I also found out that Nest, before Google purchased the company, were in actual fact another company that was under investigation for numerous failures. Considering we the consumers depend on these cameras home our security, it appears Nest has other means in mind...MONEY.
WARNING to all potential Nest outdoor iq cameras or other Nest products, do you diligent homework first! And don't use the reviews on NEST.COM...they only show higher ratings which would be derived from owning their product in the first year.
thermostat
On October 8 I purchased a thermostat for $84 through Duke Power working with another group called Energy Federation. I found out that the thermostat is not compatible with my system (according to a nest technician) after I opened the box. I have wasted over 2 hours of time on hold with Nest (Massachusetts) and called three times to get paperwork for a refund.
Finally after the third time of calling and waiting on hold forever I received word that the request for a refund had been put in the wrong place but now that is supposedly corrected (I spoke with 4 different persons to get this information). I'll never buy anything through Duke Power or Nest again.
fragrances
ordered perfume from a company called Nest
got the perfume it was 40.00 which is cheap for Nest most bottles are over 100 but the perfume was sickening and i called them 50 times no person answers their phones!
I emailed them got a standard answer letter saying they are not answering letters till after may 28 however it is june and they are sending these stupid letters to basically get rid of people so they have no customer service no phones no help at all
the perfume I got from them is sickening it is totally cheap and makes me want to throw up, they take your cash then wont even speak to you
Horrible company do not buy their fragrances you will vomit
Is Nest Labs Legit?
Nest Labs earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Nest Labs. The company provides a physical address, 19 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Nest.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Nest.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Nest Labs and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Nest Labs protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Nest Labs. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Nest Labs Reviews 0
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Overview of Nest Labs complaint handling
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Nest Labs Contacts
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Nest Labs phone numbers1800 905 9411800 905 941Click up if you have successfully reached Nest Labs by calling 1800 905 941 phone number 3 3 users reported that they have successfully reached Nest Labs by calling 1800 905 941 phone number Click down if you have unsuccessfully reached Nest Labs by calling 1800 905 941 phone number 5 5 users reported that they have UNsuccessfully reached Nest Labs by calling 1800 905 941 phone number50%Confidence scoreAustralia+1 (855) 469-6378+1 (855) 469-6378Click up if you have successfully reached Nest Labs by calling +1 (855) 469-6378 phone number 0 0 users reported that they have successfully reached Nest Labs by calling +1 (855) 469-6378 phone number Click down if you have unsuccessfully reached Nest Labs by calling +1 (855) 469-6378 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +1 (855) 469-6378 phone numberUSA & Canada+44 808 169 2307+44 808 169 2307Click up if you have successfully reached Nest Labs by calling +44 808 169 2307 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +44 808 169 2307 phone number Click down if you have unsuccessfully reached Nest Labs by calling +44 808 169 2307 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +44 808 169 2307 phone number100%Confidence scoreUnited Kingdom+353 768 889 571+353 768 889 571Click up if you have successfully reached Nest Labs by calling +353 768 889 571 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +353 768 889 571 phone number Click down if you have unsuccessfully reached Nest Labs by calling +353 768 889 571 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +353 768 889 571 phone number100%Confidence scoreIreland+64 32 889 187+64 32 889 187Click up if you have successfully reached Nest Labs by calling +64 32 889 187 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +64 32 889 187 phone number Click down if you have unsuccessfully reached Nest Labs by calling +64 32 889 187 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +64 32 889 187 phone number100%Confidence scoreNew Zealand+43 720 230 154+43 720 230 154Click up if you have successfully reached Nest Labs by calling +43 720 230 154 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +43 720 230 154 phone number Click down if you have unsuccessfully reached Nest Labs by calling +43 720 230 154 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +43 720 230 154 phone number100%Confidence scoreAustria+32 78 259 138+32 78 259 138Click up if you have successfully reached Nest Labs by calling +32 78 259 138 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +32 78 259 138 phone number Click down if you have unsuccessfully reached Nest Labs by calling +32 78 259 138 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +32 78 259 138 phone number100%Confidence scoreBelgium+45 89 874 320+45 89 874 320Click up if you have successfully reached Nest Labs by calling +45 89 874 320 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +45 89 874 320 phone number Click down if you have unsuccessfully reached Nest Labs by calling +45 89 874 320 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +45 89 874 320 phone number100%Confidence scoreDenmark+358 753 267 708+358 753 267 708Click up if you have successfully reached Nest Labs by calling +358 753 267 708 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +358 753 267 708 phone number Click down if you have unsuccessfully reached Nest Labs by calling +358 753 267 708 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +358 753 267 708 phone number100%Confidence scoreFinland+33 974 592 048+33 974 592 048Click up if you have successfully reached Nest Labs by calling +33 974 592 048 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +33 974 592 048 phone number Click down if you have unsuccessfully reached Nest Labs by calling +33 974 592 048 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +33 974 592 048 phone number100%Confidence scoreFrance+49 32 213 321+49 32 213 321Click up if you have successfully reached Nest Labs by calling +49 32 213 321 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +49 32 213 321 phone number Click down if you have unsuccessfully reached Nest Labs by calling +49 32 213 321 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +49 32 213 321 phone number100%Confidence scoreGermany+39 800 685 213+39 800 685 213Click up if you have successfully reached Nest Labs by calling +39 800 685 213 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +39 800 685 213 phone number Click down if you have unsuccessfully reached Nest Labs by calling +39 800 685 213 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +39 800 685 213 phone number100%Confidence scoreItaly+31 852 085 911+31 852 085 911Click up if you have successfully reached Nest Labs by calling +31 852 085 911 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +31 852 085 911 phone number Click down if you have unsuccessfully reached Nest Labs by calling +31 852 085 911 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +31 852 085 911 phone number100%Confidence scoreNetherlands+47 23 966 489+47 23 966 489Click up if you have successfully reached Nest Labs by calling +47 23 966 489 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +47 23 966 489 phone number Click down if you have unsuccessfully reached Nest Labs by calling +47 23 966 489 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +47 23 966 489 phone number100%Confidence scoreNorway+34 518 900 249+34 518 900 249Click up if you have successfully reached Nest Labs by calling +34 518 900 249 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +34 518 900 249 phone number Click down if you have unsuccessfully reached Nest Labs by calling +34 518 900 249 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +34 518 900 249 phone number100%Confidence scoreSpain+46 101 388 203+46 101 388 203Click up if you have successfully reached Nest Labs by calling +46 101 388 203 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +46 101 388 203 phone number Click down if you have unsuccessfully reached Nest Labs by calling +46 101 388 203 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +46 101 388 203 phone number100%Confidence scoreSweden+41 565 880 251+41 565 880 251Click up if you have successfully reached Nest Labs by calling +41 565 880 251 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +41 565 880 251 phone number Click down if you have unsuccessfully reached Nest Labs by calling +41 565 880 251 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +41 565 880 251 phone number100%Confidence scoreSwitzerland+971 43 824 402+971 43 824 402Click up if you have successfully reached Nest Labs by calling +971 43 824 402 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +971 43 824 402 phone number Click down if you have unsuccessfully reached Nest Labs by calling +971 43 824 402 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +971 43 824 402 phone number100%Confidence scoreUAE+52 555 351 6351+52 555 351 6351Click up if you have successfully reached Nest Labs by calling +52 555 351 6351 phone number 1 1 users reported that they have successfully reached Nest Labs by calling +52 555 351 6351 phone number Click down if you have unsuccessfully reached Nest Labs by calling +52 555 351 6351 phone number 0 0 users reported that they have UNsuccessfully reached Nest Labs by calling +52 555 351 6351 phone number100%Confidence scoreMexico
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Nest Labs emailsprivacy@nestlabs.com100%Confidence score: 100%Supportpress@nest.com99%Confidence score: 99%communicationpro@nest.com93%Confidence score: 93%communicationnotifications@nest.com91%Confidence score: 91%
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Nest Labs address3400 Hillview Ave., Palo Alto, California, 94304, United States
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Nest Labs social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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