NetSpend
Reviews and Complaints

I had hundreds of dollars taken from me on fraudulent charges two states away from where I live. I contacted PayPal Prepaid (2 hours later) they had the nerve to tell me that I could not open a claim on all of the transactions since they were pending and only one had cleared. I opened a claim on the first 50 dollar charge then the ext day on the remaining 6. At this point the people had exhausted all of my funds leaving me with no way to feed my children. So when i checked again the first claim had been repaid and my account was now 40 dollars over, I called the card company back and they were extremely rude and transferred me to managers lines where nobody would pick up. I waited for hours days and days in a row, if they did not transfer me they would just put me back in the queue. So here we are 3 weeks later and I still don't have any word on the status of my claim nor why I was given one transaction back when it was at the same time and location as the other 6. This has been a nightmare and managers will not even speak to me. The last representative i spoke with said 90 days. This is insane, not to mention it took over 2 weeks to get a card. They sent me letters regarding the initial transaction that i received in 2 days, but it took 14 days to get a replacement card? Does you survey in the mail really have such high priority that i get is 10 days before my new card? To top all of this off, since It was a fraudulent claim the 50 dollars they gave me on the second day I could not pull out, transfer, or use at all since there was no longer a card associated with the account. I will never again use a prepaid card. I have lost my apartment, my phone, and my time so thank you NetSpend.

I bought a PayPal card and did not know it was under NetSpend I have a 6 month year old child with asthma problems and I need my money they said that they cannot activate the car because of previous fraudulent on the account that someone else used in my name so now I have to wait 7 to 10 days that I I can't wait that long I need my money now I want to know if they could turned called the card on and let me get it out of the ATM or just activated for a minute and I will take it all off I just can't wait for 7 to 10 days it's a shame they need to do better there are many people using other phones names and getting cards I want my money I need it now and if my daughter get sick behind us because I can't pay for my medicine I will be suing I want my money that's all I want I do not want no card from NetSpend at all just released the funds just released the funds I would take all of it off and you can cause a right back you have done it before 1 my husband bought the wrong card so I need it my you can get in contact with me at [protected]

I am disabled and unfortunately my provider stole my NetSpend card and made several unauthorized charges. I am on a fixed income and need the money to make it the rest of the month until I get my next SSI check. NetSpend is telling me that a answer to the disputed charges are a possible provisional credit won't be made until October 26, 2018. I wish something could be done to help me sooner.

Account randomly blocked with well over $300 on card and I became stranded at work due to the Lyft charge being denied! Contacted them and they claimed that there was a suspicious charge. I reveiwed all charges and all were at places I have frequented and used this card many, many times. All charges were by me! They have yet to resolve the issue and as it stands, I will not be able to get to work tomorrow as I use Lyft. I also had charges denied for purchases made for my son's birthday through Amazon! Netspend needs to do something immediately and can not withhold customer's funds! Something stinks here as I see many complaints about this same issue! Netspend is about to lose my business for good.

Well I've been locked out of my account since yesterday ive tried emailing and calling customer service but I have gotten no response and every time I call I get left on hold for 30+ minutes and get no answer and I've tried everything I tried resetting my password I've called and emailed I need to get into my account I got bills and [censored] to pay so im at wit's end with this crap

NetSpend is the one of the worst companies ever, you call them at 9:00 an it takes and no one answered until 11:00am, like where in the world is all your representatives it is so sad that as a company you manage people money which is some what of an emergency because it takes money to survive for whatever reason food medical transportation but you treat your customers like they don't exist from the minute you call instantly your are placed on hold and then they blast the music in your ear no one come to the phone to reinsure you that your call will be answered soon they just keep blasting music in your ear I'm confused is this a perfessional business or a playlist for a radio company it's observe

I've been working my butt off to stay off the streets but you lock my account and I can't pay any bill's, get gas, food. This is my only source of income on this card and for you to take it away from someone for activities that aren't even suspicious is ridiculous. Its outrageous. I had to move over jobs so on top of not having my money i'll have to wait to get paid from my new job which everyone knows takes up go two weeks, what am I supposed to use for money? Do you not care that i'm about to be pregnant and homeless? I'm only 20 and i'm barely making it, please give me a break and give me my money that I worked for back.. This is really unfair to me and unborn child. I don't want to lose my child from not eating enough while pregnant.. What kind of company does this... Please just give me my money..

Someone stole from my account several days ago and this has been hell thanks to netspend. I did everything they said to do and i have not been give the credit that i was told i would get until the investigation is complete. They must think i am lying but they are fdic, it says that right on the card which means there is insurance for this situation and i should have been given the credit until everything was investigated. The card has the visa logo on it and visa gives the customers credit if money was taken from them. Having someone go into your account and steal from you is upsetting enough but to not have the bank card you use for years not believe you... Just makes it much better. Any other bank would give their clients a credit. Now i have no money, my account is closed and i cant not use the card anymore. I have nothing and i begged for them to help me out but i get no where. Please do not use netspend. Beware.

Rd blackwell
To:
[protected]@netspend.com

Sep 18 at 8:10 am

Dear sir,
My name is richard blackwell. I have been a satisfied customer for 8 years until 2 weeks ago. I am a disabled veteran with brain abnormalities and many physical diagnosis. I haven't had any income since january 2017. I finally got a check from social security in the amount of $2250/00 and $750.00.

On friday, sept. 1st I went to my usual store #0065 and gave the lady angela both checks signed and showed my credentials. I asked to receive 700.00 back in cash and to put the remaining balance on my card. The transaction went through and I received my money and the receipt and went home.

A couple hours later I went to cubesmart to pay my overdue storage of 409.00 and I handed him my card. It came back stolen. I didn't understand why until my wife looked at the card and discovered it wasn't ours at all. It was a gentleman named andy kimball. I raced back to ace and told them the mistake that I had made and the same teller pulled something up on the computer using the card I had and said "it looks like its being pulled off the card as we speak". Well I can tell you my heart sank and I asked her what could I do. She said there was nothing she could do and referred me to the ace offices. While on the phone explaining that I had just put my money on someone elses card I heard the people on the phone say 'it sounds like fraud on both parties". They told me they would look into it and to call later.

Apparently a friend of mine andrew (I didn't know his last name till later from facebook and determined how this had even happened) was at my house and gave my wife a gift card from his wallet. We can only assume that he dropped his son's ace card in our house, which was identical to mine, and my wife put in on our end table. When I got the check my wife handed me the card and without looking at it (and why would I since it was identical) took it to ace and did the transaction.

Before this was known to me I was on the phone all the time with the risk dept. The fraud dept. Only to find out they first froze my accounts, then unfroze them, and then closed them all together.in the meantime I was asked to send different kind of document which I did. I received confirmation that they were good and when I would call on the status of the investigation they would tell me to send the same documents sometimes adding more that they needed and I would comply.

I then went to ace on havanna to put 35 on my account and it came up closed. I explained to the young lady behind the counter what was going on and she was horrified. She then got on the phone and was transferred every where and she was quite vehement with them. She said there should have been no reason that money would go on the card and to call the fraud dept the next day and after her verbal assault on them I assumed it would be taken care of. More documents.

This time when I called the man who answered was so degrading and accusatory, my wife nearly lost it: he asked:
How do you find a card in your house?
Why would you put money on someone elses card?
Your being investigated for fraud?
Something don't sound right?
Why wouldn't you look at the name on the card?
Do you know the guy who owns the card?
Have you talked to him and have him call us?

The accusatory questions went on and on and he made no attempt to hide his sarcasm. He then asked: do you have proof that you went into ace and made this transaction?" I almost fell out. He then said if I wanted to see some of my money back that I would have to send him proof that the checks were even mine and it had to have an envelope with my address and something saying the checks were mine. I think he thought I wouldn't be able to produce it. I was stumbling over myself but asked him what he meant by some of the money. He only said he couldn't disclose that since it was not my account and send the documents, send the documents, send the documents. He just kept repeating the phrase.

Below are all the documents that I have sent. And now when I call the operator has no idea what I am talking about. Alll they say is my account is closed.

Please help me. I am in dire straights.

The young man swears he did not take the money off the card and since his account is closed he cannot receive his work money. His name is andy k* phone 720=*_*. Mine *-* 2313. My wife is kimmi 720 951 *

>
This is the letter that I sent thursday. To the president of ace cash express. I ve yet to hear back. However I di dcall the fraud dept again, as per there instruction after sending them the documents they continuously said they needed in order to return the money that is 'floating between accts" and after 42 minutes I was finally through only to be put on hold under the ruse that they were going to go into the file. I was subsequently kicked out and the operator or customer service lady when asked to put me through to fraud (as their instruction) when she pulled it up on her computer she stated that it was on the screen that our phone calls were not to be forwarded to their dept. There is no resolution to this case and the young man whose father dropped his sons identical ace card has been able to get any answers. All accounts have been closed and we are out our money 2250.00! Please explain how, because of a flook, it has cost me the only money I have seen in 18 months.
>

I have received this after as a response to the emails I have sent and before once again calling the fraud dept only to be kicked out again...

Account number: unknown

Dear cardholder,

Thank you for contacting netspend customer service!

I am sorry to hear that your account was close and I am sorry to hear about your bad experience about your card.

I reviewed the history of your account, and found that your account is closed.

For security reasons, we are unable to resolve your concern through email. Please speak with a customer service agent for further assistance. I apologize for any inconvenience this may cause.

Thank you for choosing netspend. Have a great day!

Franco
Customer service agent

Answers to frequently asked questions and self-help options can be found online at https://www.netspend.com/help or by calling customer service at 1-86-netspend [protected]). Hours of operation: monday-friday 8 am-10 pm cst; saturday-sunday 8 am-8 pm cst.

>

—

Here are the documents you require. I must say that while I understand you are doing your job, to imply that I intentionally set out to defraud ace with my own money to a blue card is not only absurd but also would make absolutely no sense. I am a vet who has never been in trouble let alone accused of fraudulant behavior. If you wish to continue to imply that this was otherwise a freak occurrance I will report to your superiors that your customer service is lacking and you should learn how to treat people. You don't know me sir so until you can figure out a way to turn this into a believable circumstance for why I would do this (put my only ss check on card not my own on purpose) =I would thank you to show me some respect and dignity.

— please do not remove your unique tracking number! —

>

Dear cardholder,

Thank you for providing documents to us.

We have reviewed your documents. To ensure the safety of your account, this information has been forwarded to our risk team for final review.

I have been receiving this every time I contact them and now they wont even speak to me. Block block same ol runaround. Call call call block block nasty attitude, degrading no resolution. Done every single thing they asked even things they didn't think I could do.

I purchased the card to use the same night for one online purchase having lost my debit card and not wanting to wait 2 weeks for a new one. After purchasing it, it turns out the card can't be used until after another activation process - even though I've already payed the $60 I used to purchase it. I then tried to activate it, but the website won't load and the phone number provided only says that it isn't working either. I'm thoroughly disappointed. Not to mention I'm not even sure if it will work instantly (or how this works anyways), it says something about receiving a card in the mail. The whole thing feels like a seedy scam. If I would have known about this i would have rather waited for a new debit card. I don't even have the option to speak with someone about it as the website and phone number are inoperable junk.

I loaded my last $200 on a new card to pay my electricity bill and buy food for my exotic pet online. I called to activate my card and was told that I had to wait for one business day, weekends not included, to get an answer from the recovery department before my card could be used. I needed to pay my electricity bill by the end of the day or it would be turned off. I begged and pleaded with a supervisor to fix the problem and she wouldn't. She would not even put me on restricted local purchases only, that I was first offered, after our conversation went on. I had no way to pay my power bill and shut off that night because of this mess. I have medical equipment that I needed and could not use because of this. I was told that if they do not activate my card that I won't get my money back for 7 to 10 days. This will devastate me financially. I was out of work for 2 months and this was my first check in that time. My pet will not get their food, I can't repay the person that loaned me the money to get my electricity back on, and I won't be able to get gas to go to work. Can anyone please help me get this resolved asap. I am desperate.

Loaded $100, attempted to activate on line, received an error message. Was given a number to call, while attempting to activate, I find that it is no longer at $100 even though that is what I was loaded (already soaking me for fees!) I attempted to check my balance, and they quickly rushed through and before I knew it, charged me a fee just to check my balance! I didn't even have an option to hang up and do it on line where it would be free! Frustrated, I hung up, and attempted to reach the site, which now I am getting repeated errors that the site is down. Absolutely. horrible. would. NOT. recommend to anyone ever! This was a temporary measure as I was waiting for a new debit card for my regular bank account, but I needed to pay some bills online and thought this would be a good idea. Absolutely HORRIFIC experience! Feeling frustrated and absolutely ripped off!

I loaded $400 on to netspend business card and my card is now denied it says i'm locked out of my account and there's $1 on my card. Can't get a hold of them by calling because the recording says its after hours at 5pm but there hours state there open from 8am to 8pm. Very pissed I have material to purchase for a job and now i'm [censored]ed out of this job and have to repay customers money and lose out on the profit! Thanks a lot netspend your company is trash! Don't trust this company with your money!

I have been a customer with Netspend for 10 yes or more my issue is I wanted to update my account that I received my Direct deposit resetting my password for online account so I can opt into the overdraft protection they supposed to send me a Link change it by sending to my email that they file which should have been bigkeysha35 and in fact last represented I spoken with insured me that my online account is linked to my email on file but I never received any messages also enrolled to mobile alarts [protected] so this issue need to be resolve I been have ing a hard time and going threw the run around please help me to resolve my issue Thanks and God Bless.

My account is locked for no reason. They already charged me .50 to call and check my account balance plus they charged me for a signature transaction to pay my phone bill over the phone. I am fed up of these fees and not being able to check my account balance or use my money that i worked for. This company is a joke. You should not treat us this way.

A hold was put on my card, and i was told that i had to fax some documents to them so i did.i was told it would only take 4 hours after they recieved my documents that my hold would be off.ok now its the next day and customer service is telling me two days now and a different person told me 6 hours. They wont give me the fraud departments phone #. I need my money i have to drive to work i need gas Bridge toll ect. My name is reuben buckingham my phone # is [protected] please take my hold off .Thank you

My account is locked.i made a online account and went back to log in and they said I answered 1 question wrong!.I bought the card and direct deposited my check in to it and I need my check now!.I have been calling and they tell me my check will be on hold on my card until I speak with customer service tomorrow?! It's my check! It's my card!Im really disappointed.upset!.and I'm just plain mad.i worked hard for my money and took a chance with this card and can get no help!.

This morning I called and it told me I had 480$ on my card but when I just went to use it my card was denied so I tried to call the card and it said it was an invalid card number when it worked this morning so idk so I went to the website and log in and it said my account was locked
So It would be great if y'all could email me to help get this resolved

Supposed to be a valued customer
Cheryl Edwards [protected]@gmail.com

My account with Net spend had been open for 8 years.I have had so many problems
This time is really crazy .I tried to get gas with my card and it was locked.
Called Customer service and I was informed that my account is closed for fraudulent activity. What in the world is going on? I had just paid overnight service to get a replacement card because they blocked 2 of my cards that was already on my account,
I was passed around from person to person for the last week with nothing resolved.The crazy thing is they closed my account a few days before I am to receive my direct deposit.
I was told I would get the money left in my account by mail.And that they sent me a letter . I haven't received anything,
But someone reading a script and being rude .Telling me to hang up and call back when i have my first day i first open the account 10 years ago.I am in the process of buying a home I need my account history that I can not get to, As well as my money in the account.I will be contacting every BBB, Senator, Governor, News.That will investigate this fraudulent company.

My direct deposit from my employer has been inaccessible for a month! I finally received the permanent card and to my dismay, realized extensive background checks were to delay me from getting to use my hard earned money. I reported the issue and have been working with an eric holder via email to get even just a portion of my funds released. He is slow to respond and over promises things he can't hold up. He says it's a name issue; that my married name is not the same as my maiden name. No [censored]! I provided both my last names and various other information to still not hear a single word since 2 days ago. I have since canceled my direct deposit and will now receive a paper check until I find a good and trustworthy bank.

Don't even get me started on the automated system! You can't even talk to anyone real unless you dial * to report your card lost or stolen. Once talking to a [censored]-for-brains foreigner, who barely understands your problem, you quickly realize you're not speaking to the right person to handle your claim. I asked repeatedly to be transferred to a higher authority and he refused and kept telling me there was no direct deposit on my account. Yes there is because I gave my employer the routing number and account number and this is why I can't access my funds, because they are literally tied up in this [censored]ing netspend account! Clear enough for you? Someone at netspend please contact me because you already have a lawsuit filed and i'm thinking of joining the class action. I want my money!