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1.0 7 Complaints
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Newstyledress Complaints 7

ComplaintsBoard
K
3:24 pm EDT
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Newstyledress Mother of the Bride Pantsuit

I ordered an outfit 5 weeks prior to a wedding. I received a confirmation email that the order was being shipped immediately and should be here (in the US) in plenty of time for the wedding. I also mentioned I may have to have it altered so time was of the essence and was reassured it would be here in good time - I even paid for 7-10 day shipping. Robin keeps saying to "be patient" but its not about being patient, it's about not having an outfit to wear to a wedding. I ordered the item on 3/23 and it was not shipped until 4/2 - 9 days later.

I received the outfit on Friday 4/15 - 24 days after ordering! It is very large, drags the ground over my feet and the top hangs down to my waist. I sent them photos and ask to return for refund b/c it does not fit my measurements as was provided in the beginning and their response was to have it altered. Really? I am 5 days away from the wedding and to have it altered would cost a fortune and take at least a couple of weeks. I have gone back and forth with them and all they will offer is $45 refund on a $156 suit that I will never be able to wear - and wouldn't want to now as they have made this entire event a nightmare. I want to take it out and burn it! They are truly scamming people out of their money and leaving them high and dry with nothing. I am not sure what type of action I can take but I guarantee there will be some repercussions.

Desired outcome: I want a full refund of the monies paid for the item

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R
8:25 am EDT
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Newstyledress Satin Bridal Jumpsuit Pink Prom Gown Detachable Train wps-156

Paid $175 for a jumpsuit. Sent them my measurement vie enaikk befire ordering and could not even get it over my hips. They are now saying that I have to pay $30-60 dollars to ship it back to get my refund. They should have a central shipping place in the US because I am sure they have plenty of returns

Desired outcome: Just want my entire refund back upon return

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E
8:32 am EDT

Newstyledress product returned, no refund given

I returned an item which did not fit to the location/address provided. The post office was unable to provide a tracking number. I guess that should have told me this is a scam. I have contacted them numerous times and received a "so sorry" but no help.

The item was two sizes too small, even though I provided my exact measurements. I submitted photos to them showing that the outfit was unable to be zipped up because it was so small.

If there were a way to deal with this company other than in China, I would love to know what it is. The transaction number [protected] was provided to them. I even contacted a pay service that was suggested and they simply told me to contact the website again. It is a shame. the produce was nice and I would have done business with them again had they not kept my money.

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Is Newstyledress Legit?

Newstyledress earns a trustworthiness rating of 82%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Newstyledress highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about Newstyledress to understand what to expect from them.

Newstyledress.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Newstyledress.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Newstyledress.com you are considering visiting, which is associated with Newstyledress, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Newstyledress.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Newstyledress's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • Newstyledress.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The newstyledress.com may offer a niche product or service that is only of interest to a smaller audience.
  • Newstyledress protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We found that Newstyledress website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
  • We conducted a search on social media and found several negative reviews related to Newstyledress. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
J
9:35 am EDT

Newstyledress need to return item

I ordered a pant suit order number 100007332 in a silver gray color, butterfly outfit arrived in a royal blue color. I decided I do not want the outfit and would like to return it. I was instructed by robin to go through customer service to do this. I have already emailed her a picture often wrong color suit that arrived.

Please advise what I need to do to return the pant suit and get my money back.

Thank you,
Joyce rankin
[protected]@gmail.com
412.719.2076

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R
4:22 pm EDT
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Newstyledress nmo-215

I purchased this pantsuit for a family wedding. I submitted my measurements and stressed that I have a long torso/body and tbat my arms are big. Well it doesn't fit and the jacket isn't made of lace like picture shows. The top that was to go over hips barely comes to the top of pants. I can't wear this with my belly showing. I paid $183.00 for this outfit and after seeing it I wouldn't pay $1.00 for it. This is the second item ordered. The other was a dress that eas for me size 14W and didn't fit my daughter who is a small not to mention it was torn in two places on shoulder. I gave complained but have not received any answers.
DON'T PURCHASE ANYTHING FROM THIS COMPANY PAY FULL PRICE FOR REAL DEAL.

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K
7:14 pm EDT

Newstyledress paid $191 for a pantsuit that didn't fit — only got a $35 refund

On August 31, 2017 I ordered a pantsuit and entered my exact measurements in the order form. I chatted with Robin online and she walked me through the process. I paid extra for the customization. I also paid extra to have it rushed to me after it was tailored. When I received the pantsuit, the top was 4 sizes too large and the pants were 2 inches too short! I sent an email to Robin, including photos of me wearing the outfit. She apologized profusely and offered a partial refund. She offered to send me another pantsuit, but the only reason I ordered it was to wear to a wedding and there would not be enough time to get a new pantsuit customized and mailed to me before the event. I am extremely disappointed to say the refund was only $35 -- far below what is fair considering what I paid. I think the refund should be $95 at a minimum. Sad to say I've learned my lesson about ordering from China!

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M
12:50 am EDT

Newstyledress Bunch of scammers

I've ordered a dress from these clowns and when it finally arrived it looked terrible and nothing like pictures. Workmanship was horrible, material was very thin and see through. I immediately contacted Newstyledress and demanded a full refund. They replied something that made absolutely no sense and I could not understand a thing because everything was written in a very poor English.
Then I tried to find a phone number but it seem that they don't have one. Refund was never received.

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Overview of Newstyledress complaint handling

Newstyledress reviews first appeared on Complaints Board on Aug 4, 2016. The latest review Mother of the Bride Pantsuit was posted on Apr 19, 2022. Newstyledress has an average consumer rating of 1 stars from 7 reviews. Newstyledress has resolved 0 complaints.
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  1. Newstyledress Contacts

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    Weiting Town,Yuanqu District Jiangsu, Suzhou, 215000, China
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  5. Maria
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    Jun 13, 2024
Newstyledress Category
Newstyledress is ranked 668 among 724 companies in the Fashion and Style category

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