Nexus Auto Transport
Reviews and Complaints

I do my homework and I'm very serious how my money is spent. Nexus Auto Transport helped me out in a tough spot, and for that, my wife and I are very grateful.With hundreds of Transporters contacting me every minute, night and day, an agent by the name of *** from NAT reached out to me and said he could get the job done in the time frame I needed and at a very reasonable price that I could afford, and I held him to it. He did exactly as he promised in a short period of time when all the others transporters(at least 50) could not. His price never changed unlike many the others. Others promised me the world and did not deliver.With NAT, I was promptly given the drivers name and number to contact. That driver(Murat) was fantastic with communication and a super nice guy. I even spoke to him midway while he was transporting my car to it's destination to see how he was making out. He again contacted me and those involved at the other end, an hour before the drop off time of my car so that everyone was on the same page for the delivery. I recommend Nexus Auto Transport because of their communication skills, promptness and affordability.And Yes, I will be using them again.Props to Nexus Auto Transport(NAT)Sincerely, *** and

This company is a sham, very unreliable and unprofessional. They lie so much they cant even keep up with their lies. They lied about pickup, they lied about the quote, they wait till last minute and then charge you more, there is a lack of communication when your car is being picked up, status of car on the road or the driver and when it is being delivered. I called them because the delivery time was wrong and all I wanted to know was when it was going to be delivered and they had an excuse for everything. They immediately took the responsibility off from them and thats when I realized that I had made a very bad decision. I would not recommend them to anyone nor would I ever use them again. Their customer service was way below par because that agent was nothing but rude and unprofessional. The communication was nonexistent no call to say the car wasnt getting picked up on that specific day, no call to update on location of truck and when I called they had nothing but excuses for me . The driver did not even speak English when I met him to pick up the car he was already over 1 week and a half late with the car. But they already messed up with me I wouldnt give them another chance with something as valuable as my car. Good luck to anyone that uses them but I wouldnt recommend it unless you want frustrations and headaches.

I was relocating and needed my car transported to Silver Spring. After submitting my information online, I received multiple contacts from various companies offering different quotes. My cousin recommended Nexus, which turned out to be the best and most affordable option. They coordinated the pickup dates as we agreed. I was informed by other companies that it would take 3 to 4 days, so I requested Nexus to pick up my car on the 1st or 2nd to ensure its arrival by the 5th or 6th at the latest. Surprisingly, Nexus informed me on a Thursday that my car would be picked up on the 1st and delivered on the 2nd, which was incredibly fast. True to their word, my car was picked up and delivered to my sister's place on the scheduled dates without any issues. The dispatcher was courteous, responsible, and efficient, assuring me that I could contact him anytime for updates. I would rate the dispatcher 5 out of 5. My advice for anyone needing car transport is to arrange it 2 to 3 weeks in advance, particularly for long distances, to ensure timely dispatcher availability, as many people are moving between states and the demand is high.

I found Nexus Auto Transport through a search when looking into car transportation. Before I finished entering my details, I got a call from Nexus. It seemed odd, like they were waiting for someone to show interest. I needed my car transported from MN to UT within 7 business days. The representative assured me they could meet the deadline. Despite my skepticism, as other firms only promised a pickup date, the rep was confident about both pickup and delivery. I questioned the guarantee, stressing my need for punctuality. The rep was adamant that a delay was out of the question. Eventually, I chose their service, though anxious. The rep promised an early arrival and top-notch service. To my relief, the car arrived in just 2 days and in perfect condition. I was in touch with the driver throughout. The experience exceeded my expectations, and I would highly recommend them. A heartfelt thanks to the rep for their convincing pitch and for easing my worries with their exceptional service.

Absolutely the worst customer service & deceptive business practices. I contracted Nexxus 9 days ago to have a 2015 Dodge Challenger hauled from *** to Iowa. The quote came quick from *** and so did the dozens of text messages asking if I was ready to sign up for my car to be moved. I researched a few companies and decided to give them a shot. I spoke with *** and I explained the car does not run, it rolls, it would need to be winched onto a transport AND a 6/8/9 car hauler would not be able to get into the storage facility! He assured me no problem a 3 car hauler would be used and the price would go up to *** "no problem". Sooo I fill out the online details give card information for the deposit once a driver is dispatched. He advised it would take a few days to line something up and would be giving me a call in 2-3 business day, I was like ok. Sooo fast forward to day 5 no call from ***, I text him "crickets" no response. I call and speak with *** who sounds shockingly to *** and she rambles on saying they are looking they are short on drivers blah blah blah EXCUSES. So at 7 days into this ordeal "LAST DAY" they call at *** EST to say they found someone but it would be an extra $300.00. Great bait and switch deceptive tactics, so I start researching reviews and this is standard tactic for this company. yea not happening at this point they are in the car salesman/lawyer category. We go round and round a few days and they allegedly secured BRC Transportation LLC, I call the number they provided for the driver and get no habla english. Needless to say transport never showed up. I call them this morning *** answered and she went into her blowing smoke routine and would call back. I requested their coorporate phone number and was given their customer service number. Oh and because they alledgly dispatched a driver, they charged my CC convenient right. I have asked for manager callback 4 times *** has yet to call. Zero Star rating

i contacted Nexus on January 20th and agreed on a pick and delivery by January 24th.they called me on Friday the 21st to schedule pick up in *** on Saturday before noon and drop off in *** by noon Sunday. i agreed, contacted my Brother in *** to make sure they could help load the car. i paid a $195.00 deposit and was told i would have to pay the driver $500.00 in cash or cashiers check upon delivery. i paid the deposit. i spent Saturday getting my garage ready for the car. i waited all day Sunday and finally i called in the afternoon. they told me the truck broke down and the car would be delivered on Monday.i took Monday off of work. the car did not come. at this point i was calling to get information as they NEVER contacted me to give updates. they said they would give me 12 hours notice of the delivery time once the driver has fixed the truck.they also had me call the dispatch (subcontractor for Nexus) and speak with them about the delivery. the dispatch had me call the driver for updates.THE ONLY REASON I AM GIVING 1 STAR IS BECAUSE THE DRIVER WAS SO VERY HONEST AND HELPFUL WHEN NOONE AT THE DISPACH OR NEXUS WOULD!Monday came and went. no car. Tuesday came and went. no car. Wednesday i was told the driver and a mechanic learned that the problem was with the truck now and not the trailer. mind you, i asked from the day he broke down (Saturday) for them to provide another truck in order for the car to be delivered by the contracted date. i was told NO. Wednesday at 7:30 PM i borrowed a truck and a trailer and drove to ***. i met the driver at the Weigh station he had been sitting at since Saturday afternoon. we unloaded my car from his trailer and loaded it onto mine. i arrived home at 7:30 PM Thursday with my car.Nexus wanted the driver to charge me the $500 before releasing my car, they then wanted him to drive away with my car on his trailer breaking the law. the drive quit his job and left.NEVER USE NEXUS- EVER!

Do not use Nexus Auto Transport! They broker out most of the transports and do not communicate at all unless it is time to get your money. Every single time I needed an update I had to contact them the only time they called me was the day they booked the transporter and that was to get my money (their part). We had it scheduled to be picked up on a Thursday, I called on Wednesday to make sure of what time since the pick up location had not heard from them or the driver by that time and was told that they would not be picking up on Thursday it would be Friday at 7pm - OH and by the way it will cost another $549 because it is such a long drive from PA to TX! (they knew the pickup and drop off locations when they quoted my price to begin with) Friday comes and the pick up location person texts me and tells me the driver just called him and they would not be there until 10pm. So ok, we are now 1 day late picking up, $549 more and 3 hours late to location. I was told it would take them 3 or 4 days to get to TX and he would call within 3 hrs of drop off. So Monday I called and got told he would not make it that day due to weather he had been slower on the road but he would be in on Tuesday at 7pm. So Tuesday I never got the drop off call, at 6:40pm I called and asked where he was...learned he was in *** (which is 7 to 8 hrs from me) and would be dropping off on Wednesday morning at 9:30am. I had to tell them that would not work because I had to be back at work that day. Yes we had taken 2 days off of work to be sure to be able to get vehicle and be able to inspect it upon delivery (had to ask for another day once it did not arrive on Monday). We made arrangements for it to be delivered after work and that finally worked out. The driver was very friendly and very careful with the offload but again communication really poor. I did manage to get a $100 refund for the trouble, but should have been the whole $549 they gouged me out of! Will never recommend them at all !

Started working with them on Saturday and didn't get anyone until Monday. They picked up my car at 8 PM and quoted me 11 AM next day. At 11:30 I asked where the driver where my car was, and he said it wouldn't be there until 2 PM due to "traffic". Called the rep I had been working with a few times, texted with no response and calls went to voicemail. To get to the car from my from house it takes four hours. At this point the driver has had my car for 13 hours Was originally quoted $395. Then while looking around for quotes it put me on some sort of driver board, where apparently all the drivers can see the quotes from other companies. Which I never would have done if I knew the consequences. Since other companies quoted me at more the driver with Nexus wanted $700 and wouldn't keep the other quoted price until the other companies dropped their quote. Once I got all of them to do that the driver still wouldn't go lower than $600. So I had to wait again until another driver picked it up. This driver has had my car since last night and no one knows where he parked for the night, where the driver is, etc. The message from the driver when I asked where my car was overnight was "on my truck". I was excited for my car and at this point it's pretty much killed the excitement. I just want my damn car. I paid $100 deposit and I still owe $400. Will never use a transport service again, this was a nightmare. The driver finally arrived after 4:30 PM and was driving my vehicle from wherever he didn't want to drive his truck, to my home, without my permission. There were also parts missing from the hood that were there when the car was loaded onto the tow truck. Total time the driver had my vehicle was 21 hours for a 4 hour trip. When I mentioned this, the excuse given was traffic, then I had told them there was no way it'd take that long due to traffic, so they told me the driver doesn't drive straight he makes stops to other houses to deliver other cars. This truck was a singular delivery truck with only my vehicle. They still do not know the reason for the delay.

I hired Nexus to transport my 2020 GMC Denali HD between cities. The truck had a dash camera. The drivers were late and didn't speak English, requiring my neighbor to translate. They planned to drive non-stop but went the wrong way and the truck broke down. They suggested sending a driver to complete the delivery. I agreed, but they loaded another vehicle and my truck followed it. I used the dash camera's GPS to track my truck, which was driven, not trailered, taking 4 days and adding unnecessary miles. It was meant for a show, and I had to involve the police for potential theft. They were paid less than agreed, and I advise others to choose a different transport service to avoid similar issues.

Bait and Switch and breach of contract: After receiving several quotes from various companies I selected Nexus Auto Transport (NAT) to transport my car from Florida to Nevada, on May 31, and paid them $100 deposit based on their $800 quote and my conversation with Nathan to ship my car on June 10 from Winter Garden, FL and deliver it by June 15 in Las Vegas, NV. On June 9, I received a call from NAT's representative Max stating that they have found a transporter who can pick up the car on June 10, but the cost will be $900 instead of the original $800. I refused to pay an additional $100 and asked them to honor their original offer and the terms of the contract. Nathan and Max told me not to worry, they will find someone and have the car delivered by June 15/16. On June 11, I received another call from Max stating that they have found a driver, but the cost will be $900 instead of $800. It was very frustrating to keep hearing the same thing again and again. When asked what was the probability to find someone to ship the car for $800, I was told it was 50/50. That was not too reassuring. It became abundantly clear that NAT was engaged in a classic bait and switch tactic and would not be able to honor the written quote and agreed upon price. Since it would have been impossible to find another transporter at the last moment to pick up the car and deliver it by June 15/16, I was left with no other choice but to pay an additional $100 to avoid further delays. The car was picked up on June 12 and delivered on June 18 in Las Vegas, NV. This delay resulted in an additional $150 in rental car expense. Instead of $800, I incurred $1,050 to ship the car. There are many other people who have experienced the same bait and switch tactic who were asked to pay $100 more at the last moment. This appears to be NAT's standard business practice. Any such practice is considered a fraud and against state and federal laws and amounts to a breach of contract. NAT had no intention of shipping the car for $800 and used this quote to get my business and in the process, they also hurt their competitors. Based on my recent experience, I will never do business with this company again. I will also file a complaint with the Attorney General on Illinois and FTC to address the violations of state and federal laws.

I spoke with multiple auto transport agencies prior to booking two transport orders with Nexus. My concern before booking was that I read reviews that Nexus would wait until your pickup date and then try and deviate from the rate quoted to you via phone and in writing.In fact, I was so concerned that this would happen that I had my sales rep, ***, send me their Terms & Conditions prior to placing my order. The Ts&*** did not address my rate issue/question so I then had a very clear conversation with *** about the rates he was quoting me.1. I had him double check the rates to be sure that they were accurate for my pickup dates and routes (a holiday weekend was coming so I wanted to verify it would not impact the rate). *** guaranteed me the rates were accurate and would not be changed.2. I asked *** to verify that they had drivers available at the rates quotes to me for the 3 day pickup window. He assured me there were and they work directly with the drivers. 3. I had him confirm the two points above again.Of course, come halfway through day 1 of the pickup window, I had yet to hear from Nexus. I called and the person who answered said dispatch would call me to schedule an official pickup day and time in 10 minutes.Dispatch did call me within the 10 minute window, but then proceeded to tell me they had no drivers and they had to reach out to a third party company and they would need to charge me more in order to get it picked up during my already guaranteed pickup window. I told her absolutely not and to have *** call me.*** called me back quickly and tried to give me all sorts of excuses for why they had to charge more and asked me to give them a few more days to find a driver at the rate they quoted me. I asked *** to honor the rate and pickup window or to cancel my two transport orders. End of story is I cancelled my two transport orders and am writing this review to warn others never to use Nexus Auto Transport. No matter how much due diligence you do to try to make sure the order amount being charged is accurate they will try to *** and manipulate you into paying more. If they knew they couldnt find a driver then why not call me in 4 days between when my order was placed and the first day of the pickup window? I had to call them. They want to wait until you have no option but to pay more as most people are on a deadline or in a time crunch. Thankfully I was not. Id rather pay more and work with a transparent and honest transport company. Nexus Auto Transport is running a scam and *** be sure to warn others of my experience so they dont fall prey to their clearly deceitful business practices.

The brokers at NEXUS talk a good game and I'm sure if you get linked up with a good carrier, everything seems great. But be warned, their method of dealing with an irresponsible carrier is "we will threaten to put them on our list of carriers not to use". They do very little to hold the carriers accountable!We used NEXUS to transport 1 sports car and 2 motorcycles from *** to CA. *** gave us a good quote and walked us through the process. With about a week to go, he said he posted the job for a carrier to take and he said when they did, the dispatcher would contact us ... That was the end of our positive experience. The dispatch never contacted us, we called *** and he was shocked (this would be a continuous theme). Finally we were told the driver would be there that night and dispatch would reach out soon with a time. 30 minutes later, while having dinner, the driver calls and asks were the cars are. Still nothing from the dispatcher...We packed up our meal and head to the driver. We requested a covered transport, we got a pickup with a covered trailer and a driver whose English was limited. We called *** to tell him and he was shocked (again). We felt things getting shady, but asked *** to make sure this guy was legit. I got the carrier's license and name (*** At first *** said that wasn't the carrier that took the job, but then later determined that the carrier we contracted with subbed it out to "one of his guys"...We were nervous, but we were moving and running out of time. We were going to drive cross-country and meet the carrier in CA in *** days, this is what we agreed upon with ***/NEXUS. When the carrier accepted the job they said "Sat or Sun", *** told us that we got the 8 or 9 days we needed. But the day of, the driver said "I can do it in 3". We told him we needed more time to make it, he said he would try for 4, but he had to drop off another car as well. It turns out, they meant the Sat or Sun of the current week and *** never asked for clarification... Since it was a pickup and not a semi, the driver couldn't be held to the daily mileage limitations. We were out of time and we still thought we could trust ***, so we let the driver get started cross country and my wife bought a plane ticket to fly to CA in 4 days to meet the driver and get our vehicles... He didn't show in 4 days, he was tired and had to sleep in AZ ... *** was shocked. He didn't show up at the agreed upon time on day 5 because he couldn't drop off the other car ... *** was shocked. My wife had to cancel her return flight and book another one for the next day. The driver finally showed up the night of the 5th day, no explanation, no apology. *** told us that because they didn't make it to the re-agreed upon 4th day and made no attempt to communicate, they violated their contract and NEXUS would hold them accountable...We gave *** and NEXUS a couple weeks to "hold them accountable", we called for updates, but realized it wasn't going to be a quick process. NEXUS finally said all they could do was put *** and the driver, Sobi, on their "do not use list". But since they couldn't get in touch with them, there was no way to reimburse us for our hardship. We are out over $1000 for plane tickets and the car has a significant scuff on the bumper that wasn't noticed until later ...I wouldn't dare recommend NEXUS to anyone. If after this post you do decide to use them, be aware, they have no way to hold a carrier accountable... Every step of the process we were under-informed, misinformed, or lied to. We were shocked...

I needed two cars transported from California to Michigan. I completed an online form and was contacted by Nexus and they gave me a price for their service and asked for a deposit. I refused to give them a deposit until a driver was confirmed for pickup. A few days later I received a call from Nexus informing me they had a transport driver and truck confirmed and needed $300.00 deposit. I gave them the deposit as requested via PayPal. A person claiming to be the driver said he could not pick up my vehicles saying he didn't have a winch. I contacted Nexus and asked for my deposit to be returned. They have refused to do so and continue to say they need more time and will call me back but they never do. I have called dozens of times and placed on endless holds. I'm reaching out to the Complaintsboard.com for help in securing a deposit return and letting others know That Nexus Auto Transport is disreputable and their business practices are untenable.

I contacted Nexus Auto Transport to transport a vehicle cross-country. After paying a $130 deposit, Nexus refused to transport the vehicle because it had a large storage rack on top. The company refused to refund the deposit because they had dispatched a driver to pickup, but the driver would not take possession of the vehicle. When I asked for the deposit back, all of a sudden, Nexus found a driver that day. They went through all the excuses---the trucker network is backed up---COVID---etc. I went with another company who not only cost less overall, but scheduled pickup immediately and kept me up to date with an accurate delivery estimate. Bottom line, Nexus is your classic bait-and-switch. They quote you a low price to get you in, take a deposit, and don't deliver. Stay far away from this company. As of 12/28, I still have not received my deposit back. If I do not receive my deposit back, the next stop is the

I was looking to transport my 2018 VW Tiguan from Sparta, WI to Orlando, Fl and came across Nexus Auto Transport. Received a quote of $900 initially for the service with a promise my car getting picked up on 5/1 of 5/2 and delivery date of 5/5. On 4/29 they fraudulently raised the price of the quote to $950 due to their driver requesting funds for gas. On 4/30 they call me that my car is not able to get picked up and they are unable provide me service. I have spoken with Logan, Brian and Dianna who were very unattentive and lacked customer service skills. I also talked with Jina who was down right rude and very rudely hung up the phone. I clearly told them that I wanted a refund. This company have scammed me 988 dollars. I am reaching out to BB B to hopefully resolve the issue. I am planning to report this company to both ***, Illinois consumer protection agency and Illinois Attorney General.

I hired Nexus to transport my car between two cities from June 30th to July 2nd, paying extra for a precise delivery timeframe and was quoted $1500. I paid my deposit and the fee to the driver upon pickup. During my move in a motorhome, they reached out once with an early driver I couldn't meet. The next driver arrived on July 5th, causing me extra costs and inconvenience. Nexus's response to the delay, despite my premium payment for timely delivery, was unhelpful. I'm seeking at least a partial refund for the premium and additional expenses incurred due to their service not meeting the promised standards.

Two months prior, I arranged for a car service to move my vehicle to a designated location. They provided a round-trip quote of $1600. On 7/19, the pickup day, I contacted Nexus and was told they needed an extra $100 to find a driver. Despite having a contract stating the agreed amount, I paid the extra fee. The return on 7/26 had similar issues, with an additional $100 demanded for driver allocation. I reluctantly paid, although it contradicted our agreement. I'm seeking a 50% refund for the inconvenience and frustration caused by this service.

On June 25th we booked Nexus to ship our car in the time frame of July 4- July 9th. After several calls saying they had a driver then Nexus cancelling all the drivers without reason, we called them on July 8th explaining the 9th was the last possible day as we move out of state. *** then promised us a driver for Monday July 12th and an additional $200 over the quote (they would pay $50 for the "inconvince". He promised no other company could pick the car up before then. We contacted Roadrunner on the 8th and our car was picked up on July 10th. *** booked us a driver with Nexus after we talked about switching carriers and we were charged a $200 deposit and we never used Nexus. We then had to cancel the driver *** booked after we told him we were using a new company. *** also yelled at me/ got very upset when I confronted his lie. They won't refund us the $200 deposit since a driver was booked even though we never used them. The original order number was 488183-DO.

I arranged with Nexus to move my 2019 Jaguar XE in Sept/Oct 2021 between two states. When I spoke with the salesperson, they were very confident about the quote and the move window. However, Nexus turned out to be just a broker that outsources transports without managing their own fleet. For my transport, daily calls for two weeks were needed just to receive basic updates. Often, I received no information until payment time. They asked for an extra $300 on top of the $825 quote and pressured me to agree immediately or face cancellation without a refund. With my departure imminent and within their 5-day pickup window, I felt compelled to pay the surcharge. The driver they found, in contrast, was professional and communicated well.

I hired a company to deliver a car by June 14th. The car was picked up two days prior. The contract specified a strict delivery deadline of June 14th, which was emphasized. The driver assured me of a morning delivery. However, on the due date, I received no communication. At 11:45, I inquired about the delivery time but got no response. After several hours and additional contact attempts, there was still silence. Finally, at 3:15, the driver responded, apologizing for the delay and stating that delivery would not happen that day, but rather the next, violating our agreement. I stressed the urgency of the delivery, but to no avail. In desperation, I rented a car for $100 and drove 200 miles to retrieve the car myself, paying the driver $650 for the unfulfilled service.

I called Nexus in regards to shipping my car from Illnois to Texas on the 10th of June. I was initially quoted $775. Needless to say, they sent a truck to pick up my car everyday but the 10th as requested. I told them that i had a flight on the 10th of June in the evening and i would have to release the car to the driver since i do not have anyone reliable to give the driver the car. From the 10th to the 12th, they weren't able to confirm a time or date for a pick up. Which meant i have to pause my life and sit at home and wait for them. From the the 10th to the 12th i changed my ticket 4 times because again they could not confirm a pick up time or date. While this is going on, my quote for the pickup went from 775$ to 970$. I asked them why it went up they told me the driver is asking for more money. Not one time was i given an invoice except for the initial price of 775$. Due to the uncertainty i made plans to drive to Texas. They took out 300$ from my bank and refuse to refund

I shipped my 2017 *** M3 with Nexus Auto Transport who hired RG Car transport as a contractor. I paid them *** to have my car picked up 4th of July and delivered on the 6th of July. The car was delivered on the 20th of July after the truck and cargo were impounded in AZ. On the 19th the truck driver drove my car 300 miles to deliver the car to me and damaged it along the way. Nexus has been unhelpful with this whole situation and refuses to give me a refund. I was informed that this driver lacked proper insurance and the truck was considered unsafe by DOT. Nexus failed to do their job and find a safe and reliable transporter which resulted in a long delay, additional mileage, and damage to my car. They refuse to return my calls and have been unhelpful during this whole process to the point the car was almost reported stolen because of the lack of communication and information. I have 100s of photos and screen shots. Not everything is included. I wish I could include the phone calls.

We made a vehicle delivery order from Nexus Auto Transport last week and the scheduled a pickup time frame is from August 9th to August 12th with a total cost of $1188. They called us on August 11 to finalize a pickup date on August 12, and there were two options on Aug 11 to pick up the car on Aug 12: $1188 or $1188+$50. We chose the more expensive one for a more premium service. However, on August 12 morning, they called us and said that the driver won't be available to pickup the car today and they found another driver to pickup the car between Aug 13 and Aug 15, but the cost INCREASED to $1388! $200 INCREASE while we did not do anything wrong. This annoyed and frustrated us that on the LAST day of the scheduled time frame and on the day of confirmed service, Nexus INCREASED price and no other options were given, comparing with two options on Aug 11. Since our flight is on Sat (August 15), and it is hard for us to find another company, we decided to go with Nexus. But this does not mean we are willing to pay this extra $200, as there is no fault on us, why do we need to bear additional cost? And we tried to call Nexus back and no one answered our call now.

On February 16, I was contacted by Charlie at Nexus Auto Transport to transport my car. I was promised door to door delivery, full coverage insurance and delivery of vehicle within 48 hours of pickup. Once the deal was done and final. I was given a delivery date of 02/20. On February 18, I was able to contact the driver directly and asked for the delivery date so I can schedule time frames of things. The driver messaged me he will be in Sacramento, Ca by 10 AM the following day. The driver informed me he will not be able to deliver the car until Monday. I told him I was told the vehicle would be delivered on the 20th and I had scheduled things for the vehicle. I attempted to contact Charlie and he informed me the driver was stuck and had to pick up another car that is why delivery date changed mind you I already had contacted the driver. I informed him the car will be in Sacramento the following day and the driver wants me to pick it up from there. Eventually, I stop receiving replies from Charlie and I contact the company. The company was no help and was promised a call back which never happened. So to prevent me from loosing my deposits, I decided to contact the driver and pick up the vehicle from a yard. My car was left with the keys inside of the vehicle in a yard with many people around. I had to drive to Sacramento wasted nearly 3 hours of my day to pick up my car. I had to also pay someone else to go with me

I initially hired Nexus auto transport to find me a driver on 11/28 for a car pickup on 12/11. They were going to charge me $100 booking fee, $150 the day before the driver picked up my car, and that i owed $500 in either cash or a money order the day of car pickup to the driver. The day before my car is going to be picked up they ask me to pay the driver $345 more than they initially quoted me or they wont be able to ship my vehicle. I felt cornered and agreed. Then they mixed up the delivery and pickup addresses so the driver shows up 3 states away at my new home i needed the car shipped too. It's now been several days since the new date they provided me and my car still hasn't been shipped. I got a call my grandpa is passing away but due to being here sorting out the car situation i missed my window to go and say goodbye to him. I called a rep with Nexus and told her how frustrated i was. They hadn't done anything to compensate me for their mistakes. They even tried to say they never had the addresses mixed up but i kept a call record of them admitting it. I told them i wanted to pay the initial price as compensation for all this. They said it would come out of the drivers pay. I told them, "this isnt the drivers fault. Nexus needs to fix this via their accounts payable *** They still haven't called back. I am interested in escalating this issue and cancelling with them completely if needed. This is no way to treat a client. Its dishonest, shady, and with all these complaints i'm seeing on here you would think they would have learned already. 37 complaints in the last 3 years and 23 of them in the last year alone. Do better.

I used Nexus auto transport to ship my car across the country. I spoke with company representatives on a recorded line about placing belongings in the trunk of the car during transport, which they said was fine as long as the belongings did not exceed 100 lbs. My car arrived with the trunk empty, save for 2 pairs of shoes, all other belongings were stolen while my car was under their care. Belongings that were stolen include a handheld Dyson vacuum, several pairs of *** shoes, a cookbook, a framed bag skull, framed art of my dog, a metal lampshade, a box of small jars for canning, and a seasonal depression lamp. The driver said it is company policy not to lock the car during transport, but that was not made clear to me at any point during the process. He said it would be too difficult to put security cameras on the truck, which I dont believe is true in 2022. He said that this policy of leaving cars unlocked is due to the fact that the company would be liable for a broken window if someone wanted to steal things out of the car. It does not feel OK that I paid $1775 for them to leave my car unlocked and vulnerable during transport. I would like to be reimbursed for part of the costs I paid, I am deeply unhappy with the service I received and have lost hundreds of dollars worth of my belongings. I have friends and coworkers who shipped cars with other companies who had their cars packed to the brim and yet nothing was stolen from them. This feels like a problem with Nexus as a company. The policy of leaving the car unlocked was not made clear to me at any point, and it seems like a horrible policy. The driver was defensive and did not try to solve the issue with me, and I was told no managers were available when I called the company earlier today.

On 8/1, after receiving a quote from Nexus Auto Transport company in the amount of $1,230 (which I have a copy of) we contacted them to book our reservation for my daughter's vehicle to be picked up in Boston, MA on 8/3 between the hours of 11:00 a.m and 1:00 p.m and transported to Alabama on or about 8/7. My daughter was instructed to have $1,000 "cash" to give to the driver upon delivery and a deposit of $230 was to be put on my credit card. The pick up time and place was confirmed. On August 3rd, the day the driver would be picking up the vehicle in Boston as planned, my daughter received a call from Nexus stating that the time had changed and it would now be between 3:00 and 4:00 p.m. Mind you she had a flight to catch at Logan Airport at 5:30 p.m. to go back to college in Alabama. She was instructed to leave the car in the parking lot and to put the keys under the gas cover. (Not at all a good idea). Her belongings were inside the car. She then received yet "another" call from Nexus stating that the driver had backed out and they were trying to "contract" with another driver and they did not know when that would happen. I then called the company and was told the same thing. We had paid the expedited cost as they told us it was within 2 days that we needed the car to be picked up. I was assured that someone would call us back. No-one did so I called once again to check on the status and was told that it would be the next day now that the car would be picked up. My daughter's father then called the next day and was told that they were "still working on it" and could not guarantee that it would even be picked up the next day. When they finally called her father back that afternoon stating that they had contracted with another driver, he was told that the cost would now be $1,700! They knew at that time we had no choice as the car was still sitting in a parking lot in Boston, MA