Nina Shoes
Reviews and Complaints

I ordered a pair of shoes fron Ninas shoe company. I realized 10 minutes later i could get the same shoes at Macys for 20.00 dollars cheaper. So i tried to contact customer service right away but their phone number is not answered ever and tell u to send an email . the response from the email says it will b answered in the next 2-3 days (this was sent on a Monday night). They got back to me Wednesday and said its already been shipped and will have to give 6.95 put of my refund for shipping. Very Poor customer service . There were so many venues they could have gone to correct this but none were taken.

I bought shoes from this company and they said they were delivered, but the tracking thingy shows they went to some other place far away. I gave the right address to the company. I sent emails and made phone calls to their customer service, but they didn't answer.

order #*** The item says delivered but I havent received the item. I contacted Ninashoes customer service, they just said that on their end it seems delivered and that the case is closed. I tried to reach out via email (only way you can contact them) but no answer was received about a resolution. I'd like a refund please because I paid for an item I didnt receive.

I sent back a pair of shoes to Nina Shoes in February 2022. They say it's stuck somewhere and they won't give me my money back because they haven't gotten it yet. I can't reach anyone at Nina Shoes. Their phone number hangs up on me and they don't respond to my emails. I can't even get them to track the item because they have to file a claim. It's not fair that I'm being punished for this return getting lost in their system.

I sent back a pair of shoes in Feb. 2022. The shoes got stuck in the mail. I had to email the company many times. When the shoes finally arrived at the returns *** on April 15th, they promised me a refund, but I still haven't received it even though the company knows about the return and the amount they owe me. I've argued with my bank about the charge, and the company says that's why my refund is being delayed.

I bought four pairs of shoes for my son's wedding on 3/30/22. I chose one pair that I liked and returned the other three pairs. It's now 4/23/22 and I still haven't received my refund. I've sent countless emails, but I keep getting the same response saying they're still in Brooklyn. It's been two weeks since I returned them, and I can't contact them by phone. My *** is due now, and I'm stuck paying $200 for shoes I don't have. I'm really disgusted with this situation. I will never order from them again. Maybe they should do some research to find out who is stealing these shoes. They can't just be sitting in Brooklyn for two weeks! It's like they don't even care. Please help.

I bought shoes from this company in two separate instances. The first order was placed on March 10 and the second on March 12. Both deliveries were late. I initiated a return following the company's procedures and used their return label. I sent the return on April 1. It's now May 2 and I still haven't received a credit. Avoid buying from this company! They fail to ship within the promised timeframe and lack customer support. With over $200 not refunded, I'm resorting to a credit card chargeback. This company might end up with both the product and my money. Caution advised!

I've been waitin' for a full refund from Nina Shoes for $73.10. The shoes they sent me were poorly made and didn't fit right. I sent 'em back right away. The whole order cost me $174.53, but they only gave me back $101.43. They made two refund payments on May 9th: one for $32.44 and another for $68.99. But I'm still missin' $73.10. On May 17th, *** said I should've gotten two separate refunds: one for $105.54 and another for $68.99, addin' up to $174.53. But I never got that $105.53 refund from Nina Shoes. They only sent me two refunds of $68.99 and $32.44. I've emailed 'em six times in the past five weeks, but they haven't even acknowledged that my refund ain't done yet.

I've been ordering shoes from Nina Shoes for my wedding and I've placed a few orders in the past few months. I tried on the shoes and returned them if they didn't fit well. Here are the order numbers and dates for the three pairs of shoes I tried to return: Order #*** purchased on 4/26/22, Order #*** purchased on 4/14/22, and Order #*** purchased on 3/22/22.

On top of that, I accidentally sent a pair of tennis shoes that were meant to be returned to Hibbett Shoes to Nina Shoes. I put the wrong label on the package. Unfortunately, those shoes were never returned to me and I can't find them anywhere. So now, I'm waiting for a refund of over $300 and four pairs of shoes have mysteriously disappeared.

I've been having a hard time getting help from customer service. They don't have a phone number, so I'm stuck waiting for a response that only comes every few days and doesn't really solve anything. I definitely won't be buying from them again.

I bought shoes online from Nina Shoes for my son's wedding on June 15. After trying them on a bunch of times, I decided they were too narrow and gonna be uncomfortable to wear. I reached out to the refund website and they sent me a voucher so I could buy more shoes and a shipping label to send back the ones I had. Unfortunately, I couldn't print anything. I called customer service a bunch of times but no one answered. Finally, they sent another email with another shipping label that I still couldn't print. I kept calling customer service but still no response. Since the shoes had to be sent back by July 15, I went to the post office, paid for shipping, and sent them to the store in California. The shoes got there on July 13 at 2:40 PM. On July 30, I got an email saying I didn't send the shoes back on time so they were canceling my refund and I could keep the shoes. I called customer service a bunch of times and left messages but no one got back to me.

I bought four pairs of shoes from Nina Shoes' website 'cause I couldn't find 'em in stores. My plan was to pick my fave and send the rest back. But guess what? There ain't no return label in the box! I checked their website and found an email address and a phone number to start the return process. They even got a portal, but it didn't recognize my email or order number. I made four phone calls, but all I got was voicemail. And guess what again? They never called me back! I also sent four emails, and all I got was an automated response sayin' they'll get back to me in 24 to 48 hours. So now I can't return these items in a reasonable time. The company says you gotta return stuff within 30 days, but they're makin' it impossible to reach 'em. All I wanna do is follow the rules, return the stuff I don't want, and get my money back. Oh, and I even tried callin' their Manhattan location, but all I got was voicemail and then got disconnected before I could leave a message. Can someone please help me out here?

I moved from SLC and bought a house in July '21 with an existing Solar lease at $232/month. I wasn't keen on the solar lease but had to assume it from the prior homeowner. I sought an early buyout option and was quoted about $43K. At closing, I paid Sunnova $28K towards the lease's early termination. Despite repeated inquiries about using the $28K, Sunnova informed me after months that an early buyout wasn't possible for another 4 years. They proposed to hold the funds until the buyout amount equaled $28K, which is over 4 years out. I've requested my $28K back several times to no avail. I've sought managerial intervention but only encounter delays. My initial refund request was in November/December '21 and again later that year. Over 7 months, I've called their customer service about 8 times, often facing long holds. They assure me of a follow-up that seldom occurs, and no progress is made. The agents can only note my issue and forward it to the billing department for a refund. Despite claims of multiple submissions to billing, I've had no meaningful reply.