Nokia review: poor customer service! 60

what are the procedures to activate the GPRS on my Nokia 2680 slide. Pls. help me.

Sir,
I would like to draw your kind attention that i submitted a bluetooth headset BH-101 at Smart Associate Sadar bazar Jhansi for replacement purpose on 12/04/2009 with complete paper formalities, they had made a service job sheet no : [protected]/090412/28 with targeted date 02/05/2009.
As uptill now they are unable to deliver me back my headset, whenever i reached thier office they provided me unsatisfied reply that ; "Nothing is in our hands" .
So would you please tell me that if nothing is in thier hands then why company is opening so many customer care centers.
Tommorow when i reached the thier office then they showed me a headset without the ear clip and told me that it is provided from company without ear clip. How would i wear the headset without the ear clip?
Hoping for the satisfied reply from your side or i will contact with higher officials.

SO PLEASE SIR, DO THE NEEDFULL TO MAINTAIN THE FAITH OF CONSUMERS IN NOKIA.

Thanks & Regards,

Mohd Mubeen.

i have purchased nokia n82 1 year ago n within warrenty period i faced some problem n went to malakpet nokia care he said that problm cann't be solved it is opend by a local repair but the fact was that it is not opend by any one else but the lazy staff unit of that branch hav not taken any care. so again after 2 months i went to anthor nokia care by hearin that centre repairs any major issues then at startin my problem was that camera button not worked properly later it began to stopd wrokin completly then i used with self timer after giving to the second person i.e, another nokia care that worst fellow completly damaged my piece that as if nw ther no camera workin atleast by the help of self timer n it is not capable of accesin memory card .when i asked him hez different answers for diff tyms wat to do any help? if any then plsz mail on my id kranth.2.007@gmail.com

hi
i was once customer of planet polayathode kollam.i purchased a handset from this shop .after purchasing the handset i just checked the talktime.It was showing 121 hours of talk time .it was used one.please be careful when your purchasing from this outlet .because i dont want anyone to be cheated

thank you
Sunil Radhakrishnan

nokia care in varanasi is worst among all the service providing companies. the engineers have got 0 IQ level. they cant even differentiate between water logged mobile and and dead mobile due to software corruption. they are DAMN IDIOTS...

hi

my name is anitha i gave my nokia mobile my model no is 5130c-2.

i gave to service in chennai univercell telecommunication in alwarpet .

without any information they gave the mobile to the head office now they saying they dont no my mobile status .

job sheet no [protected]/090908/46.

its very very poor nokia care.

next time please tell the correct status of your customer .

give the imformation to your customer .

do your service properly and correctly.

Hello Nokia,

I would take this opportunity to put forward my grievance with regards to a poor customer care rendered at me by a Nokia Care shoppe in our locality.

I would like to bring to your kind attention that my N95 (4GB) developed a problem where there was some connection problem of strips which connect the slider to the main machine where my display would go blank sometimes when opened. It was pretty evident that the problem was due to the connection problem of strips because it was happening only when you open the slider in a specific way. It used to come alive and go dead on its own.

To have this issue rectified I took my cell to the nearby Nokia Care (V.S Communications, ECIL Hyderabad 500062. I had given the cellphone for service on morning of September 5, 2009 and was asked to come and collect it at 4 p.m. The job sheet number is [protected]/090905/15. To my dismay when I went to collect, to my surprise the technician had not even started working on my phone and I was asked to come on September 7, 2009. After making repeated calls and follow up they gave the phone at around 8 p.m. and they tried to extract 3000 Rs as they claimed that they have not only changed the strips but also LCD display. I grew suspicious when I saw 1 small mark which was already there on my screen guard and it was very evident that the LCD screen was never changed. To have this confirmed I made them open the cell and show me the LCD and found that it looked old and on the corner of screen there was dust and grime suggesting that this part was never opened.

At last they agreed to take 1650 Rs (but still claimed that they changed the screen), after reaching home I found the same issue getting repeated and very next day (September 8, 2009 I was given the same job card and a new job card was not made) I took the phone to the care center and they informed me that they would get back to me by evening which they never did and the person-incharge Mr. Sai (Phone #: [protected]) stopped picking my calls and no one bothered to keep me updated about the status. Several calls were made to Sai but he deliberately avoided talking to me and at last another staff started addressing my concern.

Now today, September 15, 2009 when I tried reaching them I have been bluffed that my cell phone has a problem with Software and it would take more time as the software needs to be changed.

I am very much frustrated with this entire issue and I have launched a complaint with Nokia customer care with complaint ID 1-[protected].

There are few things I am worried now:

a. To hide the malpractice and fraudulent activity by the service center I am worried that they would change some components which are working fine.
b. When they claim that they had changed the LCD in the first time itself and demanded 3000 Rs why then they agreed to take only 1650 Rs. If they were sure about changing it why should they settle for less money, this shows that they were doing malpractice and was overbilling the customer for issues which never was.
c. Now I am worried that they would spoil my phone and charge higher service charges or might do this to hide their malpractice.

This is communication is the last resort which if not addressed at the earliest would force me to put my complaint in the print media and go ahead with legal actions against the service center and Nokia.

Their customer service is horrible. Below is my exchange with them via e-mail for your amusement:

ORIGINAL MESSAGE:

[Message: Phone is less than 1 year old. Phone is randomly rebooting. Some days it is OK other days it might reboot e.g. 3 times within one hour.

It is a "soft" reboot, that is I am not asked for the SIM PIN or phone PIN but the phone screen does go black and then it goes to the white screen with the NOKIA logo.

I have already attempted to reset the phone and erase all data and the issue persists. Furthermore, I am not using any 3rd party applications.

I am in Miami, FL and I have heard there are problems with WCDMA on the E71 and 6555 phones in certain GSM networks that have 3 WCDMA carriers.] [Server:daenusaweb12---[protected]]

NOKIA RESPONSE:

[THREAD ID:1-3R9Q856]

Dear Mr Xxxxxx Xxxxxxxxx,

Thank you for e-mailing the Nokia Care Contact Center. We are glad that you have chosen the Nokia E71 as your preferred device.

We sincerely apologize for the inconvenience this has caused you.

With regard to your inquiry about the rebooting issue, we recommend you to do a reset then update thesoftware afterwards, kindly refer to the following steps below:

1. Please do a hard reset, kindly key in *#7370# and it will perform a hard reset, and make sure that you back up your files before doing a reset, because it will reset everything, you might lose your files like Contacts and other important files when a reset is performed. Make sure that you back up first your important files on your phone to PC by using PC Suite. To download PC Suite kindly visit our website at www.nokiausa.com then go to Support and Software then download software or you may go to the link below:

http://www.nokiausa.com/get-support-and-software/software/nokia-pc-suite-o4

2. If you are still experiencing difficulties, we suggest you perform software update on your phone. You may go to the link below so you will be directed to the Nokia Software Updater application.

http://www.nokiausa.com/get-support-and-software/software/software-updater

3. If after doing the software update the phone the problem still occurs, we suggest you send the phone for repair, we recommend you to check with your network provider or visit our website regarding the warranty and repair options for you.

For repair information, kindly visit http://www.nokiausa.com/repair

I hope the information provided proves useful.

If you have any additional questions, please don’t hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.

Thank you very much for your email. Have a great day!

MY RESPONSE:

Sent: 19/09/2009 08:57:38 AM
To:
Subject: RE: Technical Support

I am specifically seeking more information regarding the issues users in Miami, FL are having with their phones. AT&T has discontinued their E71 phone because of this.

As stated in the previous email my software is already up to date and I have done a reset of the phone.
Sent from a Nokia E71.

THEIR RESPONSE:

[THREAD ID:1-3R9Q856]

Dear Mr. Xxxxxx Xxxxxxxxx,

Thank you for your response. We are glad that you are choosing Nokia for your mobile needs.

With regard to your inquiry about the issues with the device regarding the WCDMA in Miami, we would like to inform you that currently we have no information regarding the issue concerning the WCDMA. Regarding the E71x it was manufactured by Nokia but was configured by AT&T, we suggest you to check with AT&T the WCDMA in Miami, currently the WCDMA of E71x is 850/1900 MHz, HSDPA, it might be that the WCDMA is different in Miami than your phone supports.

I hope the information provided proves useful.

If you have any additional questions, please don’t hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.

Thank you very much for your email. Have a great day!

Kind regards,
Rosalie L.
E-mail Specialist
Nokia Inc.

NOKIA: If you are reading this your lack of customer service is causing me to send in my perfectly fine (well except for the rebooting thing, which is a network issue so the rumors on the internet state) phone for repair and I will continue to do so until the warranty expires or you acknolege there is a problem and offer a solution such as a firmware update that fixes the issue or an offer to replace the phone with one that works properly.

hi congratulations to nokia for your excellent brands. I have been an ardent Nokia customer for the last seven years purchasing about 8 handsets. The latest which is the 9th one has failed the test its a Nokia 6300 n i feel that you are slowly loosing it.The handset cant simply connect to the available networks.Its so sad coz i cant communicate.Unfortunately i misplaced my receipt so i cant take it back to he seller.Is there any way that you can help.Joe Nderitu from Nairobi.
joebanends@gmail.com
joramgathinjinderitu@yahoo.com
thnx in advance

I have purchase my nokia 6500s mobile on 10 july 2008. On 24 th jan 2009 my handset lcd broken, i have gone nokia care(binil's kamani center jamshedpur), he told u have to change lcd. Then nokia care change lcd. But after one month, we facing problem that our mobile's end key not working properly, then i gone to nearert nokia care, (benachatti durgapur) he tell me ur mobile badly tampered.suddenly i went to nokia care, where i repaired our mobile.he told me ok sir i solve ur problem . Then care solved my problem . Again (11 th april) again after two month same problem arise.again i went nokia care durgapur, he told me flex will changed in mobile. Flex has been changed in our mobile(september, 2009) now this time same problem arise after one month, again he is telling that u have to change ur flex. I have totally fed up, now tell me what i do, my mobile no is [protected]/[protected] ., my id is mukesh@bhelpser.co.in

New 5800 phone died in 5 days. 4 and counting attempts by nokia to repair SAME ISSUE

Purhcased at NYC flagship store. I had the phone working for 1st 5 days. When the battery started to discharge, i tried charging. It didnt charge at all. Store gave me new battery saying battery was at fault. Again same issue. It wudnt even turn on with the charger connected - so clearly its not just battery problem. By the time this battery discharged, the 14 day return period was over - pretty sure they knew it.
Then started the saga of sending to nokia service center - PALCO. Already sent 4 times. each time had to ship back same evening or next day. Same problem for "repaired" "replaced" and "repaired again" phone.
First they claim its "repaired", then 2nd time they claim "cannot be repaired...so replaced"...why did they send it then?
but the so called replaced also had same issue - how can this be co-incidence?
again sent...they claim repaired...but same issue.
When i call...they dont agree to send me a courtesy phone since its clearly their mistake and 4 attempts are enough to figure out im being cheated.
They wont give me refund or replacement.
They wont even agree to send me a email saying they take responsibility to resolve the issue.
5 is not my lucky number...i have no hope it will get resolved.
looks like they will continue playing ping-pong till end of 12 months.

I submitted my handset nokia E 50 for repair on 16.11.2009 at DEWAS nokia care centre, TONK COMMUNICATION, DEWAS jobsheet no [protected] sR. nO. OW/150 . I was given delivery date after 3 days. But my handset is still not repaired TILL DATE. When I inquired, he told me - the spare not allowed at the time, after one month. Compalint was only for On/off switch was to be repaired then after 3 days i went to center they taken 150Rs for repair of on/off switch and they told that more 250 Rs will be charged for keypad not working. Every one in center does not know the complete status of customer complaint. I have to wait for half an hour still i had not received my mobile.
When I inquired again, then he told me that you can takeout your mobile another two week. There is very poor and slow customer care services from this care centre. Please take appropriate action.

i am not under stand for the mobile workshop. the nokia care is very disspointed to our services.

the service is very poor for nokia care services.

i want to know what happen when any nokia phone just went off displaying
and if you want to call me or know any thing about me just call my mobile number{+[protected] or +[protected]} or join me on facebook{nurudeen adeyemi

Sir
Am Roney Haokip (Ph. no. [protected]) from Chennai, my email id is roneyhaokip@gmail.com. I have purchased Nokia 5233 but within 24 hrs. of my purchased, a problem occur on the phone's software. I went to exchange my phone to the place where I bought, but instead they told me to go to Nokia service center, I went there but they can't repair the phone. Now am left with no choice but to exchange the phone. Please tell me how to exchange my waste phone. Thanking you

hello Sir,
Am Roney Haokip who is been a regular customer of Nokia. Recently I have purchased Nokia 5233 but within 24 hrs. a problem occur to the Phone's software. I went to exchange to the place where I bought, but they instead told me to go to Nokia service center. I went there but they can't repair the Phone. Now am left with no choice but to replace the phone. Please tell me how to exchange the phone

Hello sir, i am using Nokia 2690 mobile model. Recently the mobile is automatically switched of due to low battery, and after the restarting all the software is corrupted even the web browser is also not open. How to restore my mobile can you help me.
By
G.Dinesh,
hotdinesh001@gmail.com

sir help me nokia7610me youtube nahi chalti hai

Dear sir,
I purchased nokia c5-03 on 29-12-2011. After 2 months later i noticed a problem in my camera . when i am taking shots or when i switch on the camera "A green line appeared in the right side of the image, it comes both in video mode and image mode. when saving it in image mode the green line is not present in saved image file, but in video the green line continuously present in the video file. After 5 months (ie: 12-05-2012) i approached Cuddalore district nokia authorised service center "Mobile Rescue" Address : No:10, Kalai Complex, , Pudupalayam Main Road, Back side of Taluk office, Cuddalore-607001, Tamil Nadu. Ph:[protected].
I explained about the camera problem to the Manager Mr. B. Ravinthar, Then he done something like software updation and camera replacement and then finally he told this kind of problems are solved in company only so you come back again after 10 days, In the mean time I send the cellphone to the company .Then I go back after 10 days( ie: 23-05-2012) and collect my cellphone.
But past 1 week I noticed lot more different kind of problems in my cellphone, Some of them are
1)Digitizer not working properly, In the right side down end and back places are not quickly responds, my cellphone hangs lot more times, My cellphone responds slowly, I touched in one place it automatically selects in different place, Even when I press the unlock in the digitizer it not respond some times, So not even go inside the menu .
I noticed Some difference in camera also.
My Original camera lens is green in colour and the aperture size is bigger, It gives wonderful colour shots in day and night times, But the replaced camera Lens colour is blue in colour and the aperture size is also small, so it decreases brightness, it gives lot more black pixels in day and night time, even in under tube light, In day time when I am taking shots In the picture more yellow colour is present, Other colours are not much effective. The original colour quality is not present in the image.
Before service it give camera line problem only, But now the performance of cellphone is very poor.
Totally I think all the parts are replaced with the damaged parts. I totally disappointed with the service and my cellphone. More over Its only 5 months old cellphone. The balance warranty period is 7 months.
Whether I get the replacement for my mobile? Any remedy taken by nokia customer care or Totally my cellphone investment amount is wasted?
My IMEI NUMBER: [protected]
My cellphone Number: [protected]
My Email Id: Prakash86.pciau@gmail.com

First Time I had a very bad experience with Nokia product, I had bought Lumia 720 in Aug - 2013, In Oct I was facing promble that my voice is not going proparly, So on 24-OCT-2013, I vist your care centre (MAA COMMUNICATION) (Vikas Marg), That told me it will take 7 days, Now it is 11-Nov-13, I dont have any idea what happen with phone, With nokia I m not expecting this kind of services. My JOB SHEET NO IS - 829, And my IMEI no [protected].

Thanks & Regards,
Bhavesh
Mob no - [protected]
bhave[censored]heholidayteam.co.uk