Norwalk Community Hospital
Reviews and Complaints

I came in for surgery to reduce swelling in my finger and the infection has now spread and I'm losing color in my other fingers I've been neglected I've been put to the side and I haven't gotten the kid that I needed my hand still hurts it's getting worse I feel losing my finger help did happen at 4:29-2023 got here at 11:00 a.m. it is now 329 p.m. and a doctor hasn't came to see me or talk to me about what's going to happen when the surgery is very ridiculous

I was told to come to Norwalk community hospital before being able to go to Bellflower behavioral health hospital for treatment. While here I was told I have a urinary tract infection and admitted for treatment. I spent the night screaming in pain from the severe pain I have due to my right hip that needs to be replaced. I also informed them that I had a lot of pain on my right ribcage and that coughing made the pain unbearable. While screaming all night in pain I was completely ignored and when I requested pain relief and something for my cough I was informed I could have a Tylenol but nothing else. What kind of hospital has staff sit and witness this?

My mother was taken to Norwalk Community on December 19 via ambulance and the sheriff's department. I told them she was on heart medication and yet it took 24 hours for her to be seen by a doctor and put on said medications. Whenever I call to try and get an update I'm told to call back in an hour because they are busy. They put her in a covid room and when I ask them to retest her it took them 3 days to fix the issue and put her in the noncovid area but by then she was deteriorating in health more. She has been moved a total of 4 times and is now on oxygen. It's Christmas day and all I want is to speak to my mother and all I get is call back later or she's asleep or I'm to busy. This hospital wasn't good before covid-19 but now I fear it's going to kill my mother.

My mother has been in the hospital for a while her name is Maria muñoz. I been trying to get in contact with someone all they tell me that they are really busy my mother has not been getting changed they leave her with poop with out changing her until they feel like it. Her pain medication is not giving when she's supposed too they tell her they will be back they leave her with pain they get back at her until 4hours later . Also yesterday she was being transferred to another hospital they did not notify us her family she didn't know were she was going she asked the nurses and they said they were not sure of the name of the place .paramedics picked her up from Norwalk hospital to take her to were ever the other hospital she was supposed to go too. No one never opened the doors to this hospital I need to know what is going on someone needs to give us an explanation now I don't even think this is a safe place for my mother to go too. Also your nurses are very rude I try asking them a question and they give me an ugly attitude I do need to know what's going on with my mother.

This facility has their telephone number listed incorrectly on the Internet and on their documents given to their patients upon release. On their website their telephone number including the area code is correct. However, if you google the facility the Internet gives the number with a "310" area code instead of the "562" area code that actually belongs to them. Additionally, this hospital was giving out old emergency room release forms to patients they released from the hospital with the "310" area code instead of changing the form or crossing out the old number and replacing it with the new "562" area code. This telephone number with the "310" area code and same main 7 numbers as the hospital happens to be my cell phone number. This has been my cell phone number for over 13 years! So I have been getting telephone calls from patients, their family and other entities associated with the hospital for this many years or more. You can imagine my frustration and that of those trying to reach their loved ones who were or are being cared for at this hospital. I have filed compliant after compliant to no avail. Next, I will take legal action for the strife this has caused my myself and my family receiving so many calls over the years. I now am asking for the hospital to pay my cell phone bill dating back to these 13 years since they have neglected to resolve this issue after being informed of this error repeatedly.

Ricardo Feliu

208 Flax Hill Rd, 28
Norwalk, CT 06854
Phone [protected]
Fax [protected]
[protected]@AOL.COM

July 18, 2011

Mr. Richard Blumenthal
Senator CT

Dear Sir;

On Sunday, June 19, I went to the emergency department at Norwalk Hospital at 3:00 am suffering from strong stomach pains and with diarrhea and nausea.

In the waiting room were only an elderly person and I.

After waiting over an hour with great pain, I asked a nurse to let me see a doctor or give me something for the pain.

Finally the nurse get into a room and left me there for 2 ½ hours without attention, I repeatedly asked them to give me something for pain or to relieve the diarrhea that did not stop. During all this time I was totally ignored

I decided to leave the hospital, which I told to one of the nurses, to my surprise the doctor prescribed me some medicine, without having made any examination, blood tests or anything to determine the probable cause of the pain, nausea and diarrhea.

However, even greater was my surprise when a nurse named Kathleen came into the rooin front of my wife and other nurses and patients.

Dr. Arthur Strichman did absolutely nothing to stop the insults; in a fit of rage this woman literally pull the needle from my arm so violently that the blood leap, seeing my astonishment at such aggression she said "put your hand in the arm to hold the blood, because at the end is your own blood”

She did not provided me with a bandage or gauze to put on the wound and I had to leave the room bleeding and asking a nurse to please give me something to put on the wound.

All this without any nurse or doctor to intervene to stop the aggression.

On Monday June 20th, I went to the hospital and talk to Mrs. Lorraine Salavec, MS, RN, CEN, Director Clinical Operation, and Joanne, I told both the story of what happened and I left with the promise that the events would be investigated but with great doubt that justice would be done by the attitude of Mrs. Lorraine.

On Monday 20, I had to return to the Emergency Room and on Wednesday, June 22, this last time I had to take the ambulance, but to my surprise the same group of nurses of June 19 was working. The first thing the nurse said was "are you here again"?

They sent me to the waiting room even though that I was folded with severe pain and refused to attend me.

I asked to speak with the manager of the nurses, but the attitude of the nurses was so aggressive that I did not know what to do. Finally came the manager "Patty" in a very rude way she told me that I had to wait, I replied that the pain was very strong that if they do not let me see a doctor I had to leave quickly to be attend by another hospital, the response was not only inhuman was cruel, she said, "Well, good luck"

After a week I did not received response to my complaints to Mrs. Lorraine, and I decided to back to the hospital to check the status of my complaint Mrs. Lorraine called me the same day to apologize to me for what had happened and say that they recognized when they made mistakes, refused to say whether if she had taken any steps or disciplinary action against the nurse and of course they told me she no going to be not fired.

The Norwalk Hospital has violated my rights in every way, all patients have the right to be treated when they are in pain, and the hospital has an obligation to help relieve it.

The hospital violates the rights and responsibilities of patients stated in paragraph 1;

You have the right to expect care Respectful and considerate, a safe environment be and the right to expect appropriate management pain.

In the paragraph, seven says:

To the degree that it is humanly possible, you are entitled to reasonable responses to your request for services.

The nurse Kathleen does not have the minimum conditions to work in a pet store, or anything that has blood or have to do with a living being. This person does not deserve to work with humans beings who need care solidarity and compassion; this nurse should be detained in prison or in a psychiatric hospital.

The hospital in Norwalk, allow this person to continue working with patients and this only show and gives the degree of irresponsibility of the managers of this hospital.

Apparently, the Norwalk Hospital has billed my insurance for services not rendered, like a visit from June 22, except that the hospital charged for talking to the manager of the nurses, however a copy of this letter will be sent to my insurance

The Norwalk Hospital has been negligent; the decision of the physician to prescribe me medications with severe side effects without any previous examination is an example of neglect, disrespect and failure

I await your response as soon as possible, because I am not satisfied with the one I got verbally.

If there is no a logical answer to this complaint, you can be sure that a copy of this letter going to all departments, politicians or entities that are related to the hospitals in the state of CT, as well as websites and social networks.

Pictures of the arm damages are attached.

Without ruling out legal action.

Waiting for your response;

Sincerely,

Ricardo Feliu

Cc; Lorraine Salavec, Director Clinical Operation-Norwalk Hospital
Michael Carius, MD, Facep, -Chairman Dept. of Emergency Medicine-Norwalk Hospital
Medicaid Fraud
Joint Commission
Qualidigm
Connecticut Department of Public Health