Nouvebelle
Reviews and Complaints

https://www.consumer.ftc.gov/blog/2017/08/costly-low-cost-trial-offer

Order cancellation A7AA2D382F

I am disappointed that I still have not gotten this issue resolved. I have disputed this with the bank a couple of times and they have reversed the charges while reviewing this claim. Ultimately the case is closed and I have been charged for $200 of product that I did not receive. Your company is stealing from people and providing false tracking information and documents that are not valid. I will pursue this matter further with the FTC if it can't be resolved with your company. Please issue a refund to me.

Here is a great link that I found interesting.

https://www.consumer.ftc.gov/blog/2017/08/costly-low-cost-trial-offer

Regards,

Julie Pottmeyer

[protected]

Dear sir

I had ordered mercedes benz gold black watches 2019 limited edition.

I have done the payment through my american express card.

I have not received the parcel yet.

My delivery address is ;

Coco and more chocolates pvt ltd
C-236 antophill ware housing complex
Viit road
Near barkat ali naka
Wadala east
Mumbai 400037
India.

Kindly update me the status of my order along with shipping details for me to trace.

Thank you
Regards

I used this so called miracle cream. Believe me it is only helping Megan get rich off of us. I called to cancel after getting this sample cream and was told they charged me 95.47 and 97.99 for the samples because I cancelled. They also let me know the sample was a 12 day sample yet I have to pay them for a full 30 day amount. I am sick of these companies being allowed to rip off the consumers. Government needs to double down on scams like this I don't care if Megan married into the Royal Family she should be ashamed of herself making money off people like us. SHAME on her. I am not only filing complaint with BBB; consumer protection but with the Attorney General.

I ordered and received samples described as FREE samples with no obligation to buy more products;
As using these immediately brought me out in a rash I returned themto the sender in the same package as they had arrived in;

I later noticed that an amount of £92.99p has been added to my credit card
without my approval.

My bank has texted me re 'unusual activity' on my account and has cancelled my card.

How do I get refunded please ?

well i had free trial paid postage had no idea that they take money from my account i thought if it was any good and wanted more then i contact them but oh no they took £92.87 from my account im a 62 years old and they have took this and i cant pay my bill what can i do

DO NOT GO FOR THIS TRIAL PRODUCT! This is totally a farce. Not only does the product not work, but they are Eastern Indian representatives (I don't mean to be racist, because I'm not). What a pain... I'll see what happens. Might have to cancel my card.

so You have removed my complaint off this site from this company. On 12/29/15 I ordered the trial size of face cream and eye cream and I paid $ 10.88. for both The second jar arrived on 2/5/16.
I called this company [had a very hard time getting hold of them]. When I did I asked them how they got the payment. I asked how much and was shocked to find out it was over $98 plus. for a product I did not order nor gave anyone permission to take money from my account. I gave them a week to get my money returned to my bank. If it is not returned I am going to the district attorney's office to file thief and fraud charges against them .
These people are using Doctor Oz's name, to sell their product. I am a disabled senior citizen on a fixed income. I cannot afford this fraud and thief from income

They have an add on Facebook for a "FREE TRIAL" bottle. It does not say they are sending you a full size bottle. Then they claim that there is a 14 day trial period. They also do not say that this starts from the time that you order, not when it ships or arrives. On their Web Site it tells you to take a photo of you on day one and then again on day 14 to see the results. So if there is a 14 day period for you to try the product and it starts from the time you order, there is no way to get your money back. Also, before you get out of the order process, they con you into a "FREE TRIAL" of Bellesse Eye Serum. I ordered my "FREE TRIAL" on 1-8-16. Product was delivered 1-15-16. Packed in the box with the bottles is a note telling you how to get an RMA number for a return. It tells about how you have to have the product back to them by 30 days. When you call to get the RMA number they tell you it is to late BUT they can offer you half price. If you do not take the half price offer, they will let you ship it back and you pay shipping & handling and they charge you $20 each for processing. i was charged $97 plus $4.95 plus .99 cents for Nouvebelle & $93 plus $4.95 plus .99 cents for the Bellesse. They came in the same box.

Date of Incident: 01/25/2016

I initially called the company in November of 11/2015 to cancel my subscription. They canceled my subscription and they also indicated that the last shipment was going to be refunded. As of 01/25/2016 I received four boxes of the products. Therefore I called again the customer service number outlined in the order receipt [protected] to get a refund of the four boxes that I received from Nouvebelle containing Nouvebelle and Bellese respectively. They indicated that they had no record of the cancellation made back in November 11/2015 and they did not accepted the return of the four boxes of the unopened and unused boxes. They only provided the refund for one product (at $97 USD) and that the other 3 products were not going to be refunded. They withdrew from my checking account an amount of $291USD.

I believe this company is a dishonest and fraudulent for not honoring my initial cancellation. Please don't give them your credit card information, because they will not be responsible with your money.

Thank you for your consideration.

On 11/18/15, I ordered skin product from this company as a free trial. It turns out that there is nothing free about it. If you don't cancel the order within 14 days, they charge you the full amount for the cream. Further, they will charge you each month $97.53 and ship you more cream. You have also signed up for their annoying emails that state nothing about a charge to your credit card for the product. Do not fall for their offer of a free trial. This cream does not work. My before and after pictures are actually worse after using the cream. Try Boots No7 instead. I called and demanded a refund and was advised I would get one after much discussion. I have also contacted my credit card to charge back as well. I spoke to Cooper at Nouvebelle ext #52021. His supervisor is Sean Murphy at #52033. Brutal cream and even more brutal business practices.

On 12/12/15 I ordered a 99cent "Free Trial " of Nouvebelle "Miracle Aging Cream. After clicking for jar on Ad, it stated a $3.95 Shipping fee- Which I wasn't expecting for 1 oz. of trial product. It also had a second part to use both but I only was willing to take a chance and not pay for 2 product trials and double shipping. So it came in the mail, and looked & felt like regular lotion- nothing miracle, so I said "Well that was a waste of $5.00. "Mistake< wont do that again." Then today I received a text from my Bank stating NSF, so I go online and see this same Company 16 days later billed my Debit card for $97.83 for this 1oz. jar I already paid for on the 12th. I called my bank and filed a fraud case today. They said 100% of the time when you do these free trials the Company does whatever they please, they have your card number. The bank asked me to contact them by phone. Cancel and get person's name talking with and get a Return Authorization # and address to return the product (which I paid $5.00 for in the first place: but "Randy stated that the Trial is a 30 day supply" It's 1 OZ! So now the bank with begin a Fraudulant charge case for me to get the $97.83. Do not fall for these offers. Treat your privacy & Money with the utmost CAUTION- These people need to be stopped- but are stealing money from people Everyday.

Ok so I got taken too and guess I'm not surprised. I received my trial size product and was so shocked when I read this had snake venom in it. I immediately called number on brochure and the man who answered had very broken English. I proceeded to question snake venom being put on the skin and he continued to argue it was snake peptides and not venom. Needless to say it got tossed right in the trash and I started to research if this was a scam and could not believe how many people had written complaints. I contacted my bank but they still got $97.83 out of me. I have since cut this card off so no more money is drawn from it. What a bunch of cons!