Nuovaluce Beauty
Reviews and Complaints

So, I've been using Nuovalucebeauty's micronutrient device and red light therapy for a couple of days now and I gotta say, I'm already seeing some changes in my skin. It's not a huge difference, but it's definitely noticeable. I'm excited to see what happens after a few weeks of using it.

The device itself is pretty easy to use. You just apply the serum to your face and then use the device to massage it in. It's a little weird at first, but you get used to it pretty quickly. The red light therapy is also easy to use. You just hold the device up to your face and let it do its thing.

I'm not gonna lie, I was a little skeptical about this whole thing at first. I mean, how can a little device and some red light therapy really make a difference in my skin? But I figured it was worth a shot, and I'm glad I did. Like I said, it's only been a couple of days, but I'm already seeing some changes.

I'll definitely be updating this review after a few weeks to let you know how things are going. But for now, I'm feeling pretty good about this purchase. If you're looking for a way to improve your skin, I'd definitely recommend giving Nuovalucebeauty a try.

I got this Nuovalucebeauty thing from a buddy of mine as a present and I gotta say, it's pretty sweet. I checked out their website and decided to give it a go on my saggy cheeks and neck. I was pretty skeptical at first, but after just one microcurrent session, I could see a difference. My face lines were way less noticeable and I'm still seeing improvements the more I use it. Overall, I'd say it's definitely worth a shot if you're looking to tighten up your skin.

I gotta say, I'm pretty impressed with Nuovalucebeauty's micronutrient device. I've always had trouble with acne, and it seems like every time I turn around, there's a new breakout waiting for me. But since I started using this thing, things have been looking up.

Now, I didn't actually buy the device with the intention of using it for my acne. I was more interested in its other benefits, like reducing fine lines and wrinkles and improving skin texture. But as it turns out, it's been doing wonders for my acne as well.

I've been using the device for a few weeks now, and I've already noticed a significant improvement in my skin. The marks from my previous breakouts are fading away, and I haven't had any new outbreaks since I started using it. Plus, my skin just looks and feels healthier overall.

I will say that the device takes a little bit of getting used to. It's not exactly the most intuitive thing in the world, and it can be a bit tricky to figure out the right settings and how long to use it for. But once you get the hang of it, it's really not that bad.

Overall, I'm really happy with my purchase. The device is a bit pricey, but I think it's worth it for the results I've been seeing. If you're struggling with acne or just want to improve the overall health and appearance of your skin, I'd definitely recommend giving Nuovalucebeauty a try.

I gotta say, Nuovalucebeauty is a real game-changer. I've tried a lot of different skin care products in my day, but this one really takes the cake. It's like a one-stop-shop for all your skin care needs. You got loose skin? No problem. Dark spots? They got you covered. Fine lines? Say no more. Acne? Yup, they can handle that too. And don't even get me started on the skin texture. It's like magic in a bottle.

What I really appreciate about Nuovalucebeauty is that it's great for people who have trouble finding products that work for them. You know, those of us who have tried everything under the sun and still can't seem to get the results we want. With Nuovalucebeauty, you can say goodbye to all those other products cluttering up your bathroom counter. This stuff does it all.

I've been using Nuovalucebeauty for a few weeks now and I can already see a difference in my skin. It's smoother, brighter, and just overall healthier-looking. And the best part? It's super easy to use. Just apply it to your face and let it work its magic. No complicated routines or confusing instructions. Just simple, effective skin care.

Overall, I would highly recommend Nuovalucebeauty to anyone looking for a versatile, effective skin care product. It's a real game-changer, folks. Give it a try and see for yourself.

I stumbled upon Nuovalucebeauty (nuovalucebeauty.com) while searching for a solution to my skin problems. I have to admit, I was skeptical at first, but decided to give it a try. And boy, am I glad I did!

My skin had suffered from years of neglect due to my bad lifestyle choices. I had tried various products in the past, but nothing seemed to work. But Nuovalucebeauty was different. Their products worked wonders on my skin and helped me recover the damage I had done over the years in a very short span of time.

I was amazed at how quickly I saw results. My skin looked brighter, smoother, and more youthful. The fine lines and wrinkles that had started to appear were visibly reduced. And the best part? The products were easy to use and didn't require any complicated routines.

I would like to thank Nuovalucebeauty for giving me a second chance to take care of myself. Their products have become an essential part of my daily routine and I can't imagine going back to my old ways. If you're looking for a solution to your skin problems, I highly recommend giving Nuovalucebeauty a try. You won't be disappointed!

I've been using the Nuovaluce device for a few months now and let me tell you, it's been a game changer for me. This little gadget has done wonders for my skin and I couldn't be happier with the results. It's super easy to use and doesn't take up much space at all, which is a huge plus in my book. The only thing that would make it even better is if they could come up with a compact case for it. That would be so convenient!

But what really sets Nuovaluce apart from other companies is their customer service. Every time I've reached out to them with a question or concern, they've gotten back to me right away. It's so refreshing to see a company that actually cares about their customers and goes above and beyond to make sure they're happy. Thank you, Nuovaluce, for being awesome!

I gotta say, Nuovalucebeauty is the real deal. My eyes have been droopy and baggy for as long as I can remember. I never really thought much about it, just figured it was a part of my face that I had to deal with. But then my friend pointed out that my eyes were looking better than ever before. And that's when I knew that Nuovaluce's products were doing their job.

I've been using their products for a while now, and I gotta say, I'm impressed. My eyes look brighter and more awake than they have in years. And the best part? It's a super easy routine to follow. I don't have to spend hours in front of the mirror or anything like that. Just a few simple steps and I'm good to go.

I know some people might be skeptical about these kinds of products, but trust me, Nuovalucebeauty is the real deal. I've tried a lot of different things over the years, but nothing has worked as well as this. And the fact that it's all natural and cruelty-free just makes it even better.

So if you're looking for a way to brighten up your eyes and get rid of those pesky bags, give Nuovalucebeauty a try. You won't be disappointed!

I bought a Nuovalucebeauty device with a five year warranty, but it stopped working after only 18 months. I reached out to them for help, but they keep sending me emails without actually doing anything to fix the problem. It's frustrating to keep getting solicited for a review when they won't even honor their own warranty.

I did some research and found out that Nuovaluce Ultra has the original device that doesn't break down and has great customer service. It's disappointing to learn that Nuovalucebeauty might be selling knock off products and has a lot of negative reviews on the BBB. I would advise anyone considering buying from them to be cautious and do their research beforehand.

I have had the same experience with Nuovaluce. I purchased for $291.85 on 08.28.2020. I reached out after a month for a full refund because there are no results. They gave me the run around, stating that I had to try the product for a full 90 days before I would be able to refund. I promptly reached out a 90 days for a refund and they provided a return label. They confirmed they received the product back on 12.18.2020. I have been inquiring about my refund for over a month now. They have likely re-sold my product and keep my $291.85 for nothing. I have opened a Fraud case with my bank

I have known about micro current for several years and had hoped to begin once I turned 25. Well, life gets in the way and I turned 31 before I knew it. Treatments at a spa would be just way too expensive to keep up so I was thrilled when I found this device in a Facebook ad. Honestly, once I received it, it took me some time before I started using it but I just used it for the first time and am so pleased with the results! My crow's feet are a whole lot less noticeable and my face looks lifted and tightened! I cannot believe that I got these results after one use and I can't wait to see more progress!

I have not used the product much yet so, i cannot speak to it's quality or effectiveness yet. What I can speak to is the fact that the shipping took two months. I mean, I understand COVID and I am also in *** but it was ridiculous. However that being said, the customer service is EXCELLENT and very friendly. Honestly, they are the only reason I didn't completely lose it with regards to shipping times. I would suggest that the anticipated shipping times be changed on the website, just for accuracy purposes. That might decrease sales a LITTLE, but it will UP customer satisfaction and loyalty to be given proper arrival dates. Thank you!

I ordered on October 29th and as of today, December 15th, I still haven't received it. All my emails to customer service were ignored. The only communication that has been successful has been through FB DM. I was told it would arrive "by black friday", then " arriving Wednesday" however the tracking I finally received on November 30th said it was in San Diego. It sat awaiting pick up for 12 days. According to the tracking it is now in IN. It has been there for 2 days now. At least it's closer to making it to me in MI. It's almost been 2 months since I ordered. This company has terrible customer service. Hopefully the product is worth it. Oh and they took the money out of my account on October 29th.

I am still waiting for my refund for my device. No one will call me back or email me regarding the problem with the delay in getting my refund here is an email sent over a year ago: We sincerely apologize for delay in processing your refund. Unfortunately, we are having some technical difficulties with our Shopify refund server. As soon as it is fixed, we will process a refund for the purchase. Thank you for your understanding in this unfortunate matter. Best Regards, Amy I am still out my money and no longer have my device. Service providers are completely ignoring me all together. Have they have just stolen my money. In the meantime I am getting messages/emails regarding 50% off sales and I paid full price for mine! Absolutely infuriating!

I had ordered my unit with gel ( order #20335) quite some time ago. Then I noticed that the item had not even left their facility. I inquired as to what was happening. I was told they understood my concern and then it said it was shipping. Yesterday I received notification that my item was delivered to somewhere in ***. I live in ***. I wrote to Nuovaluce again stating that it was delivered to the wrong place and that I either wanted a unit expedited to me at their cost or to have my money reimbursed. I stated that what was happening was ridiculousand then my emails were blocked. I strongly recommend to anyone considering purchasing from them to err on the side of caution. Until this is resolved properly I have no choice but to state this.

I ordered one on 9/4, still haven't received it. I have emailed customer service several times, each time I get the "we've received so many orders, we're really trying to get them shipped". Then once I threatened to cancel I finally get a "you're item shined email" that was a week ago, 10/1. Still haven't received the items, the tracking is still showing that the shipper is waiting for the parcel, 10/7. I once again emailed and threatened, calling my credit card company, as well as ComplaintsBoard.com and social media. Now they're saying "they'll follow up with the shipper and get back to me". I plan on calling my credit card company tomorrow if I don't receive an acceptable response. If I knew they were this bad I would have ordered a similar product from somewhere else.

Greetings from Haida Gwaii I am shocked how great this nuovaluce beauty Microcurrent device works. I purchased the nu face trinity and it broke down after eleven months. Nuovaluce is so powerful and lifts my face and droopy eye lids right up. After a session my entire face is tight my eyelids are there again and no more dull skin. My face glows and I stopped getting bad break outs . My skin is radiant tightened and clear of acne. Im 50 and into self care and Im in love with this great nuovaluce beauty Microcurrents machine. Definitely recommend and a great deal considering I spent Over C$800 *** dollars on my nuface Trinity. This is a fraction of that and the red light is awesome and really whitens and literally is like photoshop for your face but literally for real. I love this beautiful device!?Sincerely,*** (***)

It has now been 20 business days since ordering and the item still has not shipped and I have received no date as to when it will. In the first response from Amy, I was told 3 to 5 business days to ship. The company clearly is not trying to fix the issue with delayed delivery time due to the age of these reviews. The last email from Amy pushed the issue onto the customer by asking me to be patient: We sincerely apologize for the delay in processing your order. Due to the product's popularity, we are receiving a high volume of orders, but we are already working on sending the orders at the soonest possible time. Please don't worry, I will contact our warehouse team and follow up with your order. We will provide tracking information soon. Once again, we do apologize for the delay but rest assured that we are always here to help you. We would appreciate your patience and understanding of this matter. My patience is up.

I'm very happy with my Nuovaluce microcurrent/red light therapy device! It took about 3 weeks from when I ordered it to arrive which I expected since I'm in ***. I've only been using it for about a month or so but I'm already noticing a difference! I try to use it 5-6 times a week (if I remember)... at first I used an oil-based moisturizer and didn't feel any electrical tingling or anything... I thought I had a defective device but then my daughter informed me that oil is NOT a conductor of electricity and that I needed to use a water-based product. I use my Hyaluronic Acid serum now and just spritz my face with water if it starts to soak in and dry too quickly while I'm using the microcurrent device. It glides perfectly across my skin. It's super simple to use and I find the more I use it, the higher the level I can go on the microcurrent device. The red light therapy is also great and so simple. 10 mins. with each device and I'm done. The fact that you get 2 products in 1 is AMAZING! I think it's a fantastic product and highly recommend it to anyone with aging, sagging, wrinkly skin. I'm 60 years old now and I plan to fight aging ALL the way!

I encountered a couple of burps humps in the road, initially, when addressing some issues that had to be addressed with customer service. The issue was a delay and then miscommunication between us. I admit I was worried and frustrated started to think that I wasnt going to get a resolution or come to an appropriate and adequate processing of my issue. I learned soon after that when they decided to reach out to me several emails and a phone call later (they called me!) - the promise for a refund and an extraordinary exception to their policy due to an oversight on my part THEY CAME THROUGH and they did so beyond any expectation I could have had. I give them a 5 stars ? ? ? ? ? review. I am beyond satisfied and pleased. I received a return shipping label and full refunds for the device covered in their return guarantee policy AND for the item that I returned that does not fall under their return policy. Frankly I AM FLOORED! Best experience in a very long time. For the record the device and product are fabulous BUT I was hypersensitive to their use due to a bad flare of rosacea. It was not anything on the part of the product quality.Go Nuovaluce Beauty!

I bought the Nuovaluce device approximately 6 months ago. Including shipping, the product stopped working. I called for an exchange and got a return label. The item was returned. I was told to expect a replacement in 10 days. After further calls and no replies, I am requesting a refund due to unfulfilled return policy.

Purchased product and within 3 months it stopped working. I contacted the company and I was advised to send the product back and if they found it to be defective I would get a replacement. The company did not email me to tell me anything. I had to email them. I was told yes they found the product is defective and I would be getting a replacement. After a month went by I emailed them again and was told due to the high volume of orders because it was Christmas shipping would be delayed. I told them many of times to just give me a refund;and each time they would give me some kind of excuse. The last time I emailed was about 2 weeks ago I was told my replacement would be sent out that week. I spent *** dollars and I'm highly upset with the excuses. .

This is the most unprofessional company that I have to deal with. I have been patiently waiting for this company to refund me on a defective nouvaluce product that I purchased on August and promptly returned on Sept 2020. Since last year I've sent countless emails, chats, filling up online contact forms and even sending an email on the link for "Email this Business." in this ComplaintsBoard.com site. I gotten assurances of the refund last year but to no avail. And when I emailed via the link in this ComplaintsBoard.com site recently, all I got is Nouvaluce email spams of their products. No one addressed my concern. Their product site clearly indicate that there's a 90-day refund policy. I just want my hard earned money back! They charged my visa of $291.85 and this is for Order #***.

I placed my order on Feb 21st, and I have yet to receive my order. At the time of my order it was 2 day shipping. There has multiple emails I have sent because there is no phone number to anyone. I have stated 5 times in a email to have an update on my order. The response I receive back is Im looking into, we are out of the gels, I will get back with you... excuse excuse after excuse. I have requested my money back and that has not been addressed at all. They generated a shipping label but that it is. Bottom line is I want my money back. They advertise free shipping, they do not state on there website as of today that there out of gels, so people are ordering not knowing the gels are not in stock, advertise 2 day shipping when that is 100% false advertisement.

On April 29th I ordered a product from Nuovaluce Beauty. On May 6th, I reached out to see why my credit card had been charged, but my product has not been shipped. They replied that they were "sorry" and will send an email with tracking number when shipped. On May 10th, I was feeling uneasy and reached out again to cancel my order and requested a refund. They replied by saying they will send tracking number soon (ignoring my request to cancel). On May 18th, the product arrives. I open to find a broken, defective product. I reach back out to company to start return. They request pictures, which I sent. They finally "approve" my return and I sent product back, which was received by them on May 22nd. I have been trying to get response on my credit card return ever since!

On July 21 I purchased one of these units. The interchangable light head did not work as instructions said. I have been going back and forth about a new light unit since arrival. The only person working in *** is named *** and the call backs are random, with no time left so I can be available.so I have to make time to leave messages over and over again. Initially, the return was supposed to be on my dime. After several attempts, I was sent the needed info to send the product back. I do not have the time and have run out of energy chasing this down. In fact, I am pretty disgusted with the whole thing. I would either like a full refund, or a light head that works as advertised with the accompanying tracking number. I have expended too much energy on this whole thing.Thank you

I purchased a beauty device from *** on 10/11. At the time of my order, there is a 90 day money back guarantee. When I finally received my order it was already 11/15. The device didn't work and I was instructed to send a video of the product, which I did. They told me that they do not give money back and that I'd have to return the product for a replacement and I did. It has now been six additional weeks since then and I hear nothing nor received my replacement. I contacted them for a refund and again they say that they're working on getting me a replacement but still ignore my request to be reimbursed. This company does not answer the phone and they dont offer solutions. I want my money back. This is unethical business practice to accept my money and withhold a working product for a time in excess of 15 weeks.

Hi...I'm hoping that the ComplaintsBoard.com can help me with this because I am getting beyond frustrated dealing with this business. Seems like there have been other similar complaints. They advertised on their website that their product is a zero risk and money back guarantee. I feel that I didn't get results from using their product so they sent me a return authorization. I shipped it back to them promptly, they received the return on March 14th at 10:21am and they promised to refund my credit card within 2 weeks. After several weeks later and multiple attempts to contact them via emails, messenger chatting with their company representatives, phone calls which forward customers straight to a voicemail only...etc..I still have not received any credit to my credit card as promised. Everytime I contacted them, they said I would get the credit within 2 weeks. Same false promises everytime and this is not an ethical business practice.

On Sept 7th I placed an order to purchase the nuovaluce micro current and light therapy device for $214.50 , they charged my credit card the same day and to date have still not shipped the item. I have contacted them multiple times and they keep giving me the runaround saying its on its way, and even gave me a tracking number which for the last 2 weeks has had the same status of waiting for shipper. I have repeatedly told them to refund my money and I no longer want the product and they keep saying to wait longer because they dont have any control over shipping. I am frustrated why I cant just get my money back since they have clearly not shipped my product and I dont even think they plan on anytime soon if ever. This is the tracking number from *** they made me *** since sept 14th the status has been shipping label created, waiting on item. Its been 2 weeks since sept 14th, they clearly do not plan on shipping and ripping me off.

On June 6th, I purchased an anti-aging device from Nuovaluce Beauty. The total cost was $317.83, including shipping and handling. I completed the transaction and registered the device within 10 days to activate the warranty. I intended to use it for rosacea on my face but saw no improvement. I aimed to return it before the 90-day policy expired around September 6. I contacted them on August 6 and 7 without confirmation and followed up by finding their email via ComplaintsBoard.com around August 9 or 10, but received no response. Ordering was simple, but returning the product has proven difficult.

Order was placed on September 2 and charged on September 3rd to my Visa for the amount of $291.85. After a month passed and having not received the item, I commented on their FB ad and my comment was deleted. Then, I connected over chat and no response was provided. On 10/11, I reached out on the chat again and requested my order be canceled. The chat agent responded promptly and lied saying that a refund was not possible because it shipped already when in fact it hasn't per the order status posted, I took a screenshot. I emailed the [protected]@nuovalucebeauty.com address and the email was rejected as 'address not found' "Your message wasn't delivered to [protected]@nuovalucebeauty.com because the address couldn't be found, or is unable to receive mail." Once I shared this information with the agent, no replies were given. A tracking number is provided to follow on a site called Sendle and when entered, no information is available. Again, the item has not shipped and per the company policy, I am due a full refund.

My order # 4744 was placed on 10/25. I returned your product two months later in December due to irritation from the device. I have asked the company to adhere to their company's warranty which is to return the money if not satisfied. I have spent $9.30 on postage only to have to have the device returned to me by your company. I sent it to the address on your website. There was no explanation as to how the customer is to handle the process. I have the receipt of postage paid to mail back the device. More than a year has gone by and I am still receiving the same runaround or no response at all. The customer service has been very challenging as well. There has been very little information on the site for directions for returns with only messaging from some unknown person who cannot seem to follow up with getting my message taken care of. I asked for the company to send me a postage-paid shipping label so that I can return the device as promised by the company. I expect a refund immediately since I have paid in full for the device. I do not plan to provide more explanation for your company in order to get my money returned.

I purchased their "Anti Aging Device" August 19. The product arrived on or about September 1. Upon receipt, the microcurrent head was broken. At that point, I wanted the product, so I contacted customer service on September 3. They responded with an apology and immediately provided a return label. I mailed the faulty head back for a replacement on September 5. After 2 weeks, I had heard nothing, so I contacted customer service on September 17. Their response was quick, with the explanation that they had been experiencing "an unusually large number of orders" and were low in stock, but my replacement would be shipped ASAP. I waited 2 more weeks, contacted them again on October 1, and was told on October 2 that the replacement would ship on October 3. After 2 weeks, I had not received the shipment, so I contacted them again on October 16, requesting a label to return the remainder of the unit and requesting a refund. I heard nothing until October 21, and the response was absolutely unresponsive to my request of October 16. I responded immediately and reiterated my demand for a return label and a refund, and stated that I wanted this done right away. I have heard nothing from them.