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I had no internet connection on Saturday 23rd October. I phoned one com and spoke to Steve, who was very pleasant. He said he was going to put me on hold. 4 minutes later my call was ended.
I phoned again, spoke to a lady who made me unplug the router, unplug the connection from the wall. They both said there was a fault. Again, she put me on hold and again I waited approx 4 minutes and cut off again. I phoned a 3rd time, this time speaking to Steve again who said there was a fault and he would put my case to an engineer.
On Sunday 24th September at 13.23 a voicemail was left from Darren, saying equipment needed to be tested indoors. I was out conducting services.
On Monday 25th September as I hadn't heard anything, I phoned One Com only to be told that none of the above had been recorded, so if I hadn't phoned nothing would have been done.
This was getting very frustrating and disappointing. On Wednesday 27th at 8.00am I received a call from Andrew (after receiving messages that my router was connected - it wasn't) who had the patience to take me through the process and finally my internet connection was back on.
I don't call this service. When I called after thinking about going to another provider, I was told that I would have to pay over £1000.
Desired outcome: I would expect a refund, and to be allowed to go somewhere else without any cost to me.
