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Webtext Media Complaints 5

ComplaintsBoard
A
4:23 am EDT

Webtext Media webtextmedia/ domain is still expired even the payment was settled

This happens on May 04, 2019 when we sent an email re our payment for the billing that WEBTEXT sent to us. But someone called us that our domain is no longer accessible that is why i sent a message on August 1, 2019 sending again our proof of payment with the infos needed a ticket was sent to my email saying that after 24 hours they will respond but waiting for that 24 hours no response from your part. I sent a message again three times but no response.

will you please entertain us and explain what happened?

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ComplaintsBoard
E
3:50 am EDT

Webtext Media domain expired even payment was settled

hi, i rec'd a notification email with attached invoice (amounting to P560) that my domain is expiring on 7.18.2019. so i settled my renewal fee via BDO bank transfer last 7.13.2019 and replied to your email with attachment of proof of payment. however, there's no confirmation from you end, instead, you keep on sending notification that i need to settle my renewal of my domain will be deactivated. so i logged-in to your client area from your out of service website then create a ticket.

7.19.2019 i rec'd another renewal notification with attached invoice (again) but this time the amount is P660. so i created another ticket.

finally, you're still sending renewal (overdue) email notification and my domain is now deactivated, no reply from my email and no one is working on my created tickets, so i requested a refund. i hope and pray that i'll get my refund.

ticket #739623, 493002

goodluck to me :)

edwin sindayen
77bikeandoutdoor

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ComplaintsBoard
L
9:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Webtext Media payment not received

Dear Webtext Media,

Good day! We just want to inform you that we already paid our domain for this year s' budget on time, and we already sent the receipt of our payment on May 9, 2019, Our Invoice due date is May 20, 2019 but still our website has been deactivated.

Why is this happened all the time? We already encountered this last 2017 and 2018, and we expect that this won't happen again in the near future.

We've been reaching you since April 2019, but none of your team made an action regarding our concern/issue.

We hope you could resolved this issue, our journal depends on it.

PS. Please provide us your contact numbers so that we could easily communicate each other.

Sincerely,

Prelly Aguilar
Editorial Assistant, ATR

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Is Webtext Media Legit?

Webtext Media earns a trustworthiness rating of 77%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests Webtext Media is generally legitimate and safe for transactions. However, with a resolved complaints rating of 0% we recommend that you stay careful. Before interacting with Webtext Media, take the time to review customer feedback and the approach to resolving complaints.

We found clear and detailed contact information for Webtext Media. The company provides a physical address, 6 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the webtextmedia.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Webtextmedia.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The webtextmedia.com may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
R
11:04 pm EDT

Webtext Media domain down

Dear ma'am/sir,

Greetings!

Our website "pro4a. Pnp.gov. Ph" was down since yesterday sir/ma'am. The payment for the bill for this account has been deposited to bdo account name webtextmedia co., ltd. And account number [protected] last august 30, 2018. The said deposit slip (picture) has been sent to your billing support email address last august 30, 2018 at 2:24pm; again on september 10, 2018 at 2:18 pm; again on september 11, 2018 at 12:45pm; and again on september 14, 2018 at 8:01 pm.

Sir/ma'am said deposit slip is attached here for your reference.

Thank you for your support and looking forward for our website's be up soon. Your valuable support will surely help us in attaining our vision.

Yours truly,

Pcinsp ronie b ruiz
It project officer, pro4a

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ComplaintsBoard
R
4:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Webtext Media Domain renewal already paid for but still expired.

This happened December 12, 2015. After paying for domain renewal and receiving confirmation of the invoice paid earlier (December 4, 2015), a domain for a website I built for a government agency (client) was left to expire. It is said to be down 15 days unless renewal was activated. I already paid for the renewal via bank payment. I still have the receipt and invoice copy. I submitted several trouble tickets to both technical and billing, and no replies or clarifications/ guidance was given in the past two days since I sent the tickets. This is affecting me and my work and the trust my clients have for me.

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rictmd
PH
Sep 25, 2018 11:02 pm EDT

Our website "pro4a.pnp.gov.ph" was down since yesterday Sir/Ma'am. The payment for the bill for this account has been deposited to BDO Account name WEBTEXTMEDIA CO., LTD. and Account number [protected] last August 30, 2018. The said Deposit slip (picture) has been sent to your billing support email address last August 30, 2018 at 2:24pm; again on September 10, 2018 at 2:18 pm; again on September 11, 2018 at 12:45pm; and again on September 14, 2018 at 8:01 pm.

W
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W i c
US
Sep 25, 2018 4:05 pm EDT

Unfair disabled website and it is so disappointing. I could not understand their service since I started last 2012 but Ive been patiently enduring hoping that their service will get improved. Now, it has been 2days already but my issue still unresolved. They have small concerns to small client.

M
M
Ms.Purple
PH
Jun 05, 2018 3:38 am EDT

this also happened to our website. :(

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T
Tracy Dizon
US
Mar 26, 2018 11:42 pm EDT

this also happened to me!

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Overview of Webtext Media complaint handling

Webtext Media reviews first appeared on Complaints Board on Dec 18, 2015. The latest review webtextmedia/ domain is still expired even the payment was settled was posted on Aug 6, 2019. Webtext Media has an average consumer rating of 1 stars from 5 reviews. Webtext Media has resolved 0 complaints.
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  1. Webtext Media Contacts

  2. Webtext Media phone numbers
    +63 920 4549
    +63 920 4549
    Click up if you have successfully reached Webtext Media by calling +63 920 4549 phone number 4 4 users reported that they have successfully reached Webtext Media by calling +63 920 4549 phone number Click down if you have unsuccessfully reached Webtext Media by calling +63 920 4549 phone number 8 8 users reported that they have UNsuccessfully reached Webtext Media by calling +63 920 4549 phone number
    Account & Billing
    +63 25 090 150
    +63 25 090 150
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    Account & Billing
    +63 906 3787
    +63 906 3787
    Click up if you have successfully reached Webtext Media by calling +63 906 3787 phone number 2 2 users reported that they have successfully reached Webtext Media by calling +63 906 3787 phone number Click down if you have unsuccessfully reached Webtext Media by calling +63 906 3787 phone number 3 3 users reported that they have UNsuccessfully reached Webtext Media by calling +63 906 3787 phone number
    Account & Billing
    +63 906 3704
    +63 906 3704
    Click up if you have successfully reached Webtext Media by calling +63 906 3704 phone number 2 2 users reported that they have successfully reached Webtext Media by calling +63 906 3704 phone number Click down if you have unsuccessfully reached Webtext Media by calling +63 906 3704 phone number 2 2 users reported that they have UNsuccessfully reached Webtext Media by calling +63 906 3704 phone number
    Tech Support
    +1 (480) 276-9911
    +1 (480) 276-9911
    Click up if you have successfully reached Webtext Media by calling +1 (480) 276-9911 phone number 0 0 users reported that they have successfully reached Webtext Media by calling +1 (480) 276-9911 phone number Click down if you have unsuccessfully reached Webtext Media by calling +1 (480) 276-9911 phone number 0 0 users reported that they have UNsuccessfully reached Webtext Media by calling +1 (480) 276-9911 phone number
    United States
    +1 (480) 389-1032
    +1 (480) 389-1032
    Click up if you have successfully reached Webtext Media by calling +1 (480) 389-1032 phone number 0 0 users reported that they have successfully reached Webtext Media by calling +1 (480) 389-1032 phone number Click down if you have unsuccessfully reached Webtext Media by calling +1 (480) 389-1032 phone number 0 0 users reported that they have UNsuccessfully reached Webtext Media by calling +1 (480) 389-1032 phone number
    United States
    More phone numbers
  3. Webtext Media emails
  4. Webtext Media address
    2F Leo Sulpi Bldg. 2894 Finlandia St., Makati City, Manila, 1234, Philippines
  5. Webtext Media social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Webtext Media Category
Webtext Media is ranked 140 among 158 companies in the Hosting and Web Design category

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